I have been going here for 7+ years. Dr. Lachhar is great and so is vet tech Connie. Judy is a…read moregroomer that offers services here. I have used her many times, she does a great job. I've fixed my cat here and done several standard exams both cat and dog. Prices are OK, seemed reasonable to me. Dr. Lachhar is funny and caring. Connie is hardworking. I always felt my animals were safe in their hands. Overall, I would recommend this vet clinic. However, there was a substitute vet there during my last visit, Daniel E. Grayson, DVM who was very unprofessional. I would be careful of him and would not recommend him. He was not nice to the staff, me, and my cat. He seemed out of his league--he made Connie read the chart because he couldn't figure it out. He told her "you tell me what shots the cat needs" (it was concerning to me that a Doctor of Veterinary Medicine could not read a simple chart. I saw the chart, it wasn't hard to figure out when my cat last got her shots), he was irritated and pompous, he was extremely rude to me for no reason, and he didn't seem to know where the vaccines were in the office (I get he was substituting but take a moment to gather your bearings before seeing clients, you're supposed to be a professional). He just didn't give me the impression he knew what he was doing. He examined my cat strangely, he pulled her neck up and tight all the way back to look at her teeth in a way I've never seen (worried me) and she looked very uncomfortable, he combed her hair hard pulling it out, and he went overboard on fat shaming her (I'll admit she is chubby but not obese, she's working on it and she's very furry). But he was really overly rude about it. He talked down to me the whole time. Most importantly, I had to leave abruptly before my cat got shots and blood work because my cat was so uncomfortable with him and he wouldn't let me comfort her (swatted my hand away from my cat when I tried to comfort her and lectured me about liability if I got bit, which was silly of him because I am a lawyer. Not to mention I know my cat much better than him). He was incredibly rude to me throughout the visit and he gave me bad vibes. I researched him and found he wrote an article about animal cloning--very strange in my opinion. It was about the benefits of saving your pet's DNA so you could later clone it. I won't go back after this encounter, even if he was a substitute it makes me question why he was allowed to come into the practice in the first place. He was very obviously highly unprofessional and not a nice person. Disappointed in the ending here after all these years, still have so much good stuff to stay about Dr. Lachhar and Connie, but moving on.

We recently adopted a cat from the shelter, we ended up in this "hospital" by default because it…read morewas close to home. The staff and the Doctor seem nice BUT he barely looked at our cat and just injected him with something and gave us medications. However, he never really took the time to explain to us what else we could do to avoid any problems or how to address current issues like how to handle our pet's obvious wounds. Suddenly we end up getting texts and calls for appointments we did not agree with. We took the bait and went for the 2nd time, but the issues were still not addressed. We finally realized that their "friendliness" is not really part of their good customer service. This experience is very disappointing for us first-time "furry parents." We are now seeing a different Veterinary Doctor who is more willing to explain what is going on with our "baby" and tell us how to prevent any future problems. We are even able to ask (a lot) of questions about how to take care of our baby. This is a better doctor than him.

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

If you love your pet, please think twice before bringing them here…read more We brought our dog in yesterday after he had been throwing up and getting progressively worse overnight. He was in critical condition, and though we arrived only 10 minutes late for our appointment--due to traffic--they refused to see him. Despite being his primary care provider and clearly seeing he was in distress, they told us to find another clinic because he didn't look like he would make it another day. The vet walked past us twice without even acknowledging us or our dog. I can't understand how someone in this profession could show so little compassion. We were heartbroken. Thankfully, Olde Towne Animal Hospital, where our dog had never been before, told us to come right away. They took him in immediately and treated him with such care and urgency. Sadly, our beloved dog passed away that afternoon. I'm devastated to be writing this review, but I truly believe he might have had a fighting chance if he had been seen when we first arrived. No pet or pet parent should be treated this way in their moment of crisis.

Doctor Grace Mansa at Riverhead awesome telling what wrong with our 16yr. old Lavinia explained all…read morecould be done.There was no guarantee would be better(mass growing,losing weight etc.They could all there have been more compassionate and kept telling us take time on decision of which Lavinis is now on Rainbow Bridge.

We boarded our four large breed rescue dogs here as we were going to Florida for a week with the…read morekids. I consider our dogs to be our babies, so I was naturally a little worried about leaving them. My mind was immediately put to rest as Carol gave us a tour of the very clean boarding area and the outdoor play area. While we were on vacation, she sent us video of our dogs playing happily in the play area, looking carefree and joyful. When we got back, our pups looked great as they give a complimentary bath with boarding, and they were happy as clams. Another wonderful bonus is that Chateau de Paws is in the same building as East End Veterinary hospital, which is staffed 24/7. All in all a great experience and we will definitely board our doggies at Chateau de Paws in the future!!

I have boarded my dog here numerous times for the past year and a half. This past time was nothing…read morebut disappointing. After they changed management, I feel like it hasn't been the same. They are not equipped to handle all kinds and sizes of dogs. In the past my dog was loved and treated like one of their own. I am appalled at the way he was treated at this past stay and will NEVER board my dog with them EVER again. I would not recommend this boarding facility to anyone.

I rescued my two puppies from Hope for Cleo and it was such a great experience to connect and adopt…read morethrough their organization. I still keep in touch with Amanda and Eric, they truly treat you like family and make the adoption process a breeze knowing they care so much for each and every dog in their care! Anyone looking to adopt should make their first and only stop at Hope for Cleo!

I've volunteered at a few rescues and this is the best rescue I have ever volunteered for. They…read moreare amazing people and care and love every one of the dogs like they are their own. The owners treat you like family. 10000/10 :)