This is also about the disgusting way Petland has handled their ILLEGAL adoption of a bunny that…read morewas found. Let me be clear, there is no such thing as "working on it" and you are "in contact with the owner." Under New York State law, the owner of this bunny immediately contacted shelters and advertised about her lost bunny on numerous venues. Within a short while one of the rescuers on a particular Facebook page shared a post by another individual who found the bunny. He posted a picture of the bunny and said he was bringing the bunny to your facility. The owner of the bunny went to your store and was given the runaround - first being told they didn't know anything about it, then being told it was adopted out! The bunny's owner actually needed to call the police because your employees were being so UNHELPFUL! Under New York State law, when an animal is found EVERY EFFORT MUST BE MADE TO FIND THE OWNER. This includes notifying shelters, police, putting up flyers, etc. None of this was done by Petland. Within a few hours of the found bunny being dropped off, your people just gave it away! Not only didn't you try to find the owner, but you didn't have it checked by a vet! How do you know if the bunny was well? Your staff acted not only illegally, but totally irresponsibly and unethically! Furthermore, and now I am addressing Kristen, the manager, you need to get that bunny back. If necessary, not only refund any monies the "adopter" gave your staff, but get her another bunny at no charge to her. Perhaps even give her additional monies and some pet food. Whatever you need to do to rectify this situation must be done. Immediately. I promise you this, if the bunny's owner does not get her bunny back promptly, not only will we (and when I say we, I am talking about a plethora of animal lovers, activists, and rescuers) contact numerous media outlets until we get satisfaction; but I personally promise to contact the President and CEO of Petland with all the information about this "mistake" you've made including names, dates, and photographs.

The worst pet store I have ever been in by far. To start with the staff was to busy complaining…read moreabout their days to each other or using their phones in plain view. Secondly the animals look like crap. They have over 40 goldfish in one 10 gallon tank which anyone who knows fish knows a 10 gallon can only hold about 10-12 fish. The reptiles are in extremely small tanks and they have some in completely wrong environments. The whole place is dark and discussing with floor tiles missing and lights flickering. To say I couldn't get out of that place fast enough is a huge understatement. AVOID AT ALL COST. ANY ANIMAL BOUGHT WILL DIE

i concur with tina m it was a perfect experience dealing with alan... today is '2' weeks we have…read moreour male cavapoo- jr is 'great' ..when we got him he was about 8weeks old, weighed in at 6.2lbs.. today at the vet 7.2 pounds... in some months when we can jr a companion , we will def call alan.. one other comment directed to alan... its been '2' weeks, and i would have thought u would have reached out to us to see how puppy is doing, and ask us to post a glowing comment for puppyguyz.. in any case above is our comment... thanks

Perfect experience from start to finish! Alan is wonderful!…read moreWe received Chewy our mini poodle at 2 months old & he is doing great!!!!!!!!!

They groomed two of my dogs and one of them got his tongue cut and when I picked them up .. they…read moretried to tell me that it was a loose tooth and that's why he was bleeding he'd be ok ... after leaving and further investigation I noticed his tongue was cut . Went back and instead of saying I will handle my employee and talk to her she refunded the grooming fee... and I left . Went back the next day and again showed pictures and still had nothing to say except to the guy in the front cashier asking did u hear him cry or see blood? Like R U For real ? Instead of letting me know upfront that this happened and saying it was an accident and all I would have felt much better .. Instead got one lie after another and the owner n her groomer should retire !

Favorites groomers they take great care of my dog and he HATES every other groomer he's been toread more

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.

We got our two cats from here and they are the sweetest. They were a pleasure to deal with. They…read morecame with all of their vaccinations and even a little passport. Highly recommend.

catsdogs.us made the entire process seamless and truly special for our family. They helped us find…read morethe most perfect Russian Blue kitten--healthy, beautiful, and with an amazing temperament. From start to finish, their professionalism and care were evident, and we always felt confident we were in good hands. Our new kitten has been an incredible addition to our home, and we're genuinely grateful for the experience. Highly recommend.

Love The Posh Poodle! They did a great job on our bichons. It was our first time there, everyone…read morewas very welcoming. Our girls had the wash and tidy. We will be going back for the full groom. They were professional and thorough. Our girls were very happy there. We highly recommend The Posh Poodle.

Very good groomers and reasonable! Friendly staff...I have a Shitzu and shitzu poodle mix and they…read morelook adorable! I've been to other groomers and my dogs came back with fleas... This place is worth it!

Shirley Feed not only has all the food you needs, it has other items, i.e. for fish, rabbits,…read morehamsters, horses, cats, dogs etc. The staff is really nice, prices are competitive.

Very nice staff very clean place!!! Always had what I was looking for ! The prices are fairread more

Bought a boa from their website. Overall great experience.... A++ Communication. Super easy…read moretransaction. Thank you!

I contacted Jungle Bobs Reptile World to ask if they would adopt my fire belly toad of 11 years…read more Tyler responded within minutes of my email. We set up for a drop off. Kind, professional and very helpful. This emotional transition turned out to be a moment of relief and happiness knowing my fire belly toad is in the right hands. Thank you soo much! I feel peace of mind.

If you are reading this, your search for dog training stops here. This is the place you need and…read morethey will change your life! This sounds a little over the top BUT I'm not lying. I tell our trainers Katie and Nicole all of the time that they are life savers. We brought our puppy here at 1 years old - a small wild, energetic Jack Russell who knew every time I was on a video meeting to bark his head off and embarrass me EVERY TIME! Walks were out of the question since he would pull on the leash to the point he would choke himself... sitting on the deck was a nightmare in our own backyard because he would bark at the wind (yes, the wind), the leaves moving, the birds and obviously the neighbors. Does this sound familiar? I questioned my decision of getting a puppy and then I found Max K9. We did a 3 week Board & Train where I was super hesitant of dropping him off (because no one wants to leave their baby anywhere), but they were so good with sending video progress and pictures and including my husband and I in the process. I joke with everyone that I think they implanted a program into his brain! Lol! The transformation was unreal. We were instantly able to communicate with him and actually go on a walk.. outside in the real world. What a breath of fresh air, literally! Max K9 has given us the ability to live an active lifestyle and have our pup enjoy it with us. Hikes, traveling, morning walks, trips to the store, brewery visits, long car rides out of state... you name it. I would do it all over again if I had to without a question. So if you've made it this far, thanks for reading. I hope this helps you make your decision to having a better relationship with your pup and enjoying life with them every step of the way.

I am SO thankful for Sherry at Maximum K9. I don't know if I can put into words how helpful she has…read morebeen in training our Stormie. Stormie is a rescue who we adopted in 2019 and underwent 2 surgeries in 2021 due to bilateral CCL surgery. She was cooped up for an extended amount of time during recovery. We were unable to take her outside without her reacting to other dogs and sometimes even people. Stormie even gave us difficulty when we wanted to go for a short walk. It was so frustrating and difficult taking her out in public that we needed help. We have heard of Maximum K9 from many of our friends and even the great reviews I've seen on dog groups and online. I called to inquire about the types of training (group vs. individual) and it was clear that we needed to take private lessons. We signed up for a package of 6 lessons with Sherry that were one hour long for 6 consecutive weeks. Our first day, Sherry got to know about Stormie's behaviors - positive and negative, what we were having difficulty with and what our goals were. Sherry worked with us each week when training Stormie (and me) on how to modify or progress a skill. We learned how to heel, which we never were taught from another trainer elsewhere, and the importance of heel. We were given homework on what to practice from the training sessions to continue our work outside of the facility. Sherry helped Stormie become less dog reactive in a safe manner at Maximum K9. Stormie was slowly exposed to the board and train dogs in the facility that had various levels of size and temperament. Each week, Stormie learned how to follow her commands and not react to different dogs. With Sherry's consistent training, Stormie was able to heel with me in a circle with other dogs and sit next to them without any reaction at all. I cannot find the words to thank Sherry for helping Stormie and myself. I came into Maximum K9 with Stormie trying to pull my arm off and reacting to dogs in the lobby to now leaving with my arm back intact and her in a nice heel. I will refer all my dog lovers and friends to Maximum K9 and Sherry going forward! Thank you again!