Owner and staff are very kind and knowledgeable. They have the answer for Litteraly everything…read more Always quick to help in store. And great customer service. Best selection of freshwater fish on the island.

They are the most honest Tropical fish store around. Fish are always healthy . If you ask a…read morequestion on social media they get back to you very fast

I bought my Shetland Sheepdog from the Hicksville location Spencer. Hea 5 years old healthy as can…read morebe never sick trained him as a service dog. He's had 2 litters all beautiful loving healthy trained them to be service dogs they are all aca. I found homes and some I gave to the shelty animal rescue league of long island. Not one has had any issues. I highly recommend this location. Everyone was friendly and the price was fair for this type of dog. I have had strokes and Spencer follows me where I go protects me as if he was a watchdog. Sleeps with me. He knows when my sugar is high. He knows when my husband who has ms is going to fall. I'm so thankful for Spencer and Shake a paw.

Im going to join the bandwagon by stating how rude and unprofessional the staff was. With the…read moreexception of one female. Her enthusisam made up for her total lack of knowledge of animals. We were looking at a 4-1/2 month old Huskimo. I understand you have operating costs, but they were completely inflexible with the price, not even willing to budge $100 for a $2800 dog. But its kind of hard to say No to your daughter when she instantly fell in love with this girl. They sold us and Im 100% positive they did so with the knowledge of how sick this dog was. The 1 month of Vet care they give you does nothing when it still cost us $1000's of dollars after that 1 month ran out. Our poor Stella was and still is teeming with 3 different parasites. She also has a high level of protein in her urine and we were told its crystalizing. The worst is the Giardia. This dog absolutally refuses to defecate outside. And when she poops inside she starts eating it as shes pooping making it next to impossible to get rid of these parasites. We have tried several different meds including super drugs made by a compounding pharmacy. All efforts provided us with no positive results. As I said... this dog was $2800 and out out of pocket vet expenses above and beyond the first months free vet care is now pushing the cost of her. You also have a VERY limited number of Vets you can take them to during the first month. When we were doing the paperwork, they gave no impression that the extras they were giving us were going to cost. We figured since no one said anything that it was included in the cost of the puppy. The only thing they sold us of any value (as told to us by their vet and ours) was the kibble. Everything else was unnecessary, and a complete money grab on their end. That cost us another $600. They refused to provide us with any information about the Dame and Sire only saying they were Huskimos. Its been 2-1/2 months since we got Stella. We have her in training with a professional canine company. But she's still is sick with non stop diarrhea. Which as I stated earlier, she will only go in the house. 9 times out of 10 she misses the wee wee pad. She also walks in a squating position while pooping leaving a trail everywhere! Shake a Paw states, No refunds, but we will give you a store credit. Why in the hell would I want another diseased animal from you? And what kind of an A-hole returns a pet. In for a penny, in for a pound. I sincerely hope that people see this review prior to making the decision to buy any animal from them.

Brought my dog here for a check-up and after having an unpleasant experience at one of the other…read morelocations, I have pleasantly surprised with how friendly the staff here was. The vet tech and veterinarian were both friendly to both my dog and I. The vet tech even helped me choose the right dog food for my dog's new diet. The lady at the register inside of the store was also friendly playing games and doing tricks with my pup while she checked us out. It is worth driving to this location due to the friendlier staff.

I was greatly disappointed bringing my dog here for grooming. The groomer called and told me there…read morewas a small mishap, but it really was nothing. The problem was the grooming manager expected the employee to come discussed the mishap with me. The manager should have came out to discuss the mishap with me with the employee to speak. Maybe teaching the employee hot to converse with the customer. Instead she sent a young inexperienced employee to talk to me. I am pretty sure this would be within the scope of the managers duties. Like I said, it was really not a problem but the task of speaking to the client should have not been a problem either. The manager should have taken the opportunity to teach the employee a mature way to interact with a customer and handle what could have been a heated situation. When I did ask to speak to the manager, I loudly heard her say, "lovely, here we go" and I waited about 15 mins. It was disappointing. Like I said, it really wasnt a problem, but to send a young newer employee to discuss it was a problem; super unprofessional. I wish I remembered the managers name. She was clearly not management material. She treated her employees and customers the same, and it was not positive. I work in senior management and would love to know if my employees where doing an exceptional job or the opposite. I hearts to have to leave a negative review. It was heart breaking to see the management at the new Petco in Plainview. Management has a responsibility to teach and support employees to help them move on to bigger and better; not putting them in hard situations and lower their confidence and self esteem. I liked Petco and I liked a few groomers that worked there. Unfortunately, that Petco has done a disservice to the corporation hiring unsuccessful managers or promoting the wrong because of social relationships made. Petco should be paying more attention to what is happening in its stores. Yhe employees are usually more helpful then any manager. It is also very easy to see which employees the management favors which is grounds for dismissal at my firms. Rewarding hard working employees is different that showing favoritism. I wish I was able to add names, people should be held accountable. I doubt this review will do anything because the employees im question are not mentioned. They should be held accountable. I did not want to go back there but maybe going to get some names wouldn't be a bad idea. There is absolutely nothing wrong with management and employees taking courses on everything from treating customers, coworkers, employees. As well being organized by cleaning between clients in a timely manner. Even the way you present yourself to customers. A smile goes a long way. I am sorry this was long but from someone who is a senior management, starting from well the bottom (which i dislike saying) many little easy tricks are picked up along the way.

i concur with tina m it was a perfect experience dealing with alan... today is '2' weeks we have…read moreour male cavapoo- jr is 'great' ..when we got him he was about 8weeks old, weighed in at 6.2lbs.. today at the vet 7.2 pounds... in some months when we can jr a companion , we will def call alan.. one other comment directed to alan... its been '2' weeks, and i would have thought u would have reached out to us to see how puppy is doing, and ask us to post a glowing comment for puppyguyz.. in any case above is our comment... thanks

Perfect experience from start to finish! Alan is wonderful!…read moreWe received Chewy our mini poodle at 2 months old & he is doing great!!!!!!!!!

Was looking for a new groomer for my boy because his groomer is no longer in business. Brought my 4…read moreyear old poodle in to get groomed here for the first time. Melanie was his groomer. She did such an amazing job so sweet so caring took such good care of my baby so informative so patient. I will definitely be returning and she will be his permanent groomer! Thank you so much for making my baby look so handsome! All the staff were so nice here young girl at the register was so sweet!

I went in to use the pet wash station, I have a miniature dog. They charge $14.00, the supposedly…read moreclean towels have clumps of dirt all over them. I can get my truck washed across the street from them for $10.00, this place is a rip off.

I recently attempted to schedule grooming services at this PetSmart location and had a very…read moredisappointing experience. I was unable to book online, so I called the store. The associate who answered placed me on hold, which was not an issue. However, the store manager -- who did not identify himself as the manager at first -- abruptly got on the line and spoke to me in a rude and hostile manner, reprimanding me for previously canceling appointments. For context, I have been a loyal PetSmart customer for over twelve years. I had a very sick Yorkie who recently passed away, and there were times I needed to cancel appointments because of his condition. To be spoken to in such an unprofessional and insensitive way, especially after years of patronage, was extremely upsetting. I will be contacting corporate regarding this incident, and unfortunately, I will not be returning to this location.

previously went and was content with the service, but i brought my dog in the day before Christmas…read moreeve for a bath and brush, done by Anna Maria, and it seems like none of the services listed were done. dog returned with untrimmed paws and pads, no sanitary trimming, no nail trim, and it smelled like only one ear was washed.

I got my bichpoo 8 yrs ago from here. She is the healthiest dog and best breed ever. I recommend…read morethis place to many. This is a safe clean place & must stay in community

I bought my yorkipoo here last Christmas and we love him!! The owner and staff are conscientious…read moreabout their decisions and manage things well. Unfortunately prices when up during COVID but I'm so grateful to see nice stores and groomers like this around. I tried going to another groomer once and never again. The groomer is fabulous my dog always comes home with a smile!

Im so happy about this platform for so any one interested in our loving babies to text or call on…read morethis number 6469790434

Very helpful owner. I needed assistance setting up my freshwater angelfish tank…read more I have a 75 gal tank with angels. Set me up with the correct bulkheads and advice. Also secured extremely high quality angelfish stock. I have had them six month and I have three pairs.....

Love this place! I have been bringing my dog here for years to get groomed and they never…read moredisappoint. The staff are always super friendly and the groomers are all excellent. I've tried several of them and they all listen to how I'd like my dog groomed and do the job to perfection. The store itself is huge and offers so many goodies and necessities. I strongly recommend stopping by for all your pet's needs.

Excellent job no matter how many times my grandson back to them for grooming. Highly recommended!!read more