They sold blank sim card to my son and charge $32.58 under Verizon billing…read more Actual Verizon store they never charge the sim card. When I called for credit, the person was very rude and said " we cannot give you credit back". your son signed the payment. BE aware of their charges. they are not Verizon store.

Always a line, only a few very helpful people. Sometimes those that stand out(and are most helpful)…read moreend up standing alone. I had to drop my Verizon account(4 phones) because the company has zero loyalty. It's always more more more....and I won't be a part of that. Love my changes!

Wife had screen repair done for 250. 60 days later screen just went black. No drops. No damage. I…read moretake it in, he says there's a 30 day warranty. Goes into talking about how the lcd must be broken and shows me examples of how the display will look with broken lcd. I try to explain there was no drops. Nothing looked like that at all. Clearly isn't hearing or caring what I'm saying. Offers to inspect for 50 dollars. Then says he can drop the replacement cost to 170 and waive labor. I go home do some research Ifixscreens has a 180 day warranty. Not 30. BULLSHIT scammers

Quoted $129 for a Samsung S10e battery replacement, charged $179, and got a "new" battery that's…read moresomehow worse than the one I replaced. Paid almost $200 for something I could buy online for $20 -- lesson learned.

Nick V helped us with patience and professionalism. I was transferring from Verizon to T-Mobile…read moreand was having difficulties transferring my phone numbers and no one at telephone customer service could help. Nick took the time, out of a store filled with customers , to interface with everyone needed, four times and two hours, to get us squared away. Thanks to Nick and T-Mobile

Mixed reviews. Visited to purchase a new Google Pixel phone teo replace older Pixel model. When the…read moreAssociate transferred my data to the new phone, the photos did NOT migrate properly. I noticed this a few days after the purchase. After four return visits to the store - and multiple different Associates, the photos are gone - forever. I tried to engage Google for assitance and, Google help is simply not available to consumers. ( It is a running joke in the industry that Google avoids customer contact, and their web site is of no value as well. ) Bottom line, DO NOT purchase Google device - particularly phones - as there simply is not customer assistance available. And be very, very cautious in purchasing any new phone at the Riverhead store, and if you do, do not leave the store without a complete and detailed review of your new phone. I did not and after several visits to Best Buy - Geek Squad - I learned that the data transfer was likely done incorrectly.

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

So my iPhone just crapped out on me out of the blue so I stopped by Verizon to see what they could…read moredo. I felt like the service seemed not very genuine just because it was so professional it was fake as opposed to just greeting me like a real human "welcome to verizon wireless, that you for chosing us today, what can I help you with" uhh hey what's up? Besides that it took about 20 minutes for someone to help me but there were plenty of people walking around asking if I had been signed in yet but no one actually to assist. When I finally got tended to the sales person I dealt with was intelligent and informative however he was obviously selling a sales pitch and I really just wanted a cut and dry response to my question but I understand that's part of their job. Ultimately I walked out happy & the proud owner of a new phone... an HOUR AND A HALF later.

I'm giving this store a 5 star rating for helping me out in a situation that could've been handled…read morea lot different than it was. I went in to replace the tempered glass on my iPhone bc there was a huge scratch along the face. Avi(?) the store Manager replaced the glass & I noticed a bubble underneath. (Ugh!) I mentioned it. He said it was on the edge & should work itself out. I said OK & was on my way. I was in a bit of a rush bc I was dropping my car off at Firestone & didn't want my ride home to be waiting. Unfortunately when I got home, I saw that there was a white speck under the glass that I couldn't remove AND my cell phone case was broken. (Wasaahhhhh!) I called Verizon & was told to come in. This very sweet man replaced both my glass & my cell phone case!!! (Whew!) When all is said & done he not only put the customer's needs first, he didn't make me feel bad about it & I left with a phone that is now in much better condition than it was when I first got there. I truly value that kind of service! THANK YOU AGAIN!

STAY AWAY from these scammers at all cost! Holy moley, I didnt take the bad reviews seriously and…read moresaw the ad $100 for cable $50 for internet so I went down there to their Riverhead office. The woman there took no joke an hour to set me up, I truly think she was illiterate and she was American!!! . After all this I get a text telling me my bill of $224 is due in 2 weeks. WHAT? I go back talk to one guy who tells me he changed it back to $170 which is $150 plus taxes, a day later i get another text telling me $224 is due in 2 weeks threatening me with a late fee unless I pay! Im a new customer, I didnt even move into my new place yet! All in 4 days i went thru this, Im going back now to cancel everything and im betting they're going to charge me. STAY AWAY,seriously

I'm sure Optimum gets enough flak for ...well, being a structural monopoly (and worse, acting like…read moreone), but the folks who staff this locale have nothing to do with that jazz and are solid people. I appreciate em for making a modem replacement painless. Would suggest they set a sign up for equipment drop off so that those who need to just drop-and-go can do so without waiting in what can be a very long line.

I was going to write something unnecessarily long winded. Instead I will simply say what a great…read moreshop with pleasant people who make you feel at home. Very down to earth and eager to help. I've gotten my past two phones from them. It's great to shop local!

Just had a great experience with Saif and Saad, the two gentlemen that work there. They were…read morefriendly and helpful and I highly recommend going there when you need assistance with anything phone related.

My phone was so full of photos it froze! I thought the phone was bricked but I brought it here and…read morethe extremely kind gentleman behind the counter helped fix my phone and didn't even charge me for it!! They even gave me a discount on my charger for "being kind" which was so touching and never happens now a days!!

I cannot recommend this company. Just paid $350 for a new screen on a laptop. Screen suddenly goes…read morepartially black, and they are claiming it's my fault when it's clearly not.

The staff was helpful and friendly. Everyone wearing masks. Hand sanitizer available at checkout…read morecounter. Store is clean. Only open 11am till 7pm. Unfortunately, it looks like they're having a going out of business sale. So many empty shelves. Needed 3 memory cards. They only had 2. Everything: returns, purchases, in store pick up is handled via one line at the customer service desk. Seems like a lot of wasted space. Can't imagine what they're paying in rent for such a large store with minimal inventory Corporate America at its worse. Looks like they're setting up the store for failure then close and blame the community for lack of support. Who suffers? The loyal employee. Sad. It was always a dependable store with ample choice of merchandise.

Avoid this store at all costs, they allow scammers from Verizon to scam customers. Last month I…read morewent to Best buy and I had one talk me into getting a new cellphone, he LIED to me said the phone was free, he LIED to me said I would be paying the same $65 as T-mobile. Two days later when I signed up for Verizons customer website I found out I owed them $1100 for the phone and I would be paying $150 a month for the service. I immediately returned the phone, cancelled the plan, a month later I got a bill for $1,128 and if you can believe it a threatening letter from a debt collector! Hey Best Buy, what kind of store are you running to allow scammers like this? I am - well WAS - a long time customer, I've bought a TV from you, microwave, computers, endless stuff and you F me over like this? Are you serious? You let these bums into your store to do this to your customers?

I just brought my iPhone 6Plus in for a screen & camera repair - they charged me way less than…read moreother companies I'd investigated. Ozzy was SO pleasant, and I could tell that customer service is something that's important to them. My phone was ready lickety-split! They're really great, and I wouldn't hesitate to bring back any of my apple products.

Very good costumer service he fixed my iPad in 20 minutes and now it works amazing I will be coming…read moreback for my beats.it was worth every penny