I had a similar experience as Sarah. I live over an hour away from the place, so I had a friend helping me with dropping off and picking up the iPad for a new screen. I called prior to my friend dropping it off and I was quoted the repair to be about $200, which was equivalent to shipping the iPad out to a mail in fixit shop. My friend then nicely delivered the iPad to these guys. They took it and charged my friend $280 and started to work on it. My friend immediately called me to ask if I knew about the price increase. I had her put me on with a guy named Omar. I told him that I was qouted$200 and that if he couldn't hold to that price to stop working on it and give it back to my friend. He responded that they would match the internet pricing and it was late in the day, so he would have it fixed and ready to be picked up The following day for $200.
Foreseeing the situation , I explained to him that I did not want him to take the ipad apart unless they were going to just charge me $200. I told him that I did not want to be charged $280 after they fixed the screen. Omar assured me that I would only be charged $200. I was sure to leave my phone number and explain that if they cannot do for $200, just put it back together with the broken screen and call me for pick up.
Two days later my friend went to pick up the iPad for me. Immediately she called me stating that they were charging her the $280 for the repair. She also said that the guy was saying they should charge us $400 for the repairs done and that $280 is a deal. (A new screen lists for $40 oI then spoke with the owner of the Shop and he explained that Omar only worked on Thursday and made a mistake by saying it would only be a charge of $200.
The owner was very rude and was trying to convince me that it was my friends fault for allowing Omar to charge her $280. His point was that she agreed to the charge and knew how much it would be. In reality, she was just dropping it off and picking it up for me. All talks about fees were with me , and not her.
At this point he was basically holding my iPad hostage and agreed to charge me $265. Unfortunately I had no choice but to agree in order to get my iPad back.
This establishment is very unprofessional and tries to confuse their customers. If you have a repair I suggest to search for another place to get the work done. I will be contacting the Better Business Bureau as well.
Also.. as I am frustratingly typing, the iPad is definitely not performing the way it was prior to service from this company. The typing is delayed and. Unresponsive, the screen flickers at times, and the home button seemed to be stuck down a bit. I brought this unit to them working perfectly fine, except for a cracked screen... now I have an uncracked screen, but several performance issues. I'll probably just end up buying a new iPad at this point.
Very disappointing to have people like this running a service shop....
I encourage all to bring their electronics elsewhere.
I gave it one star only because this website requires one star to be submitted... read more
