This review is not about the products, this is about the service. I went to the outlets to get a new backpack and lunch box. As I was in the store an older woman asked me politely if I needed help, which I declined. Then while on the phone trying to decide, I touched a bag as I walked past it and another associate (Jen I believe) yelled out, that bag is ..... and I had no I sea age was even talking to me. ( because all I did was touch it). Then the lunch box I wanted only the display was out so I took that one. While still looking, the same rude worker came over to me, took the bag out of my hand and gave me a different one. Only until I said "there was no other bag there so I took this one" then did she explain why she did that. She said I couldn't have the display despite there being no additional bag to take instead. When I checked out, she was the one to ring me up. I had my birthday coupon so I showed it to her, then she questioned me if it was my birthday, I said yes that's why I have the coupon. It was uncomfortable. She was also very rude to a customer trying to buy suitcases. When I left the outlet about 2 hours later, she was behind me exiting the parking lot, and she honked at me as soon as the parking lot light changed. This was the rudest experience I've had. Her name I believe was Jen. I but a new backpack/lunchbox every 1-2 years (all my duffel travel bags are VB as well) and it was such an off putting experience. Jen was such a rude, non-personable, and disrespectful employee. read more