shout out to Buddha and bear roberts and the whole staff overall all honestly can say one of the best dealerships I been to made everything smooth and easy show a lot of support and buddha overall 10/10 when it come to selling cars i recommend even the owner of the dealership was very nice and gave a few tips on life 10/10 and bear Roberts will hook it up read more

Went in for an $49.95 oil change. Prices in services were downplayed. I was charged $799 at pickup

Hello Albert Williams, I just wanted to let you know how terrible your dealership is. We made an appointment with Jessica for Saturday at 3:00 pm to test drive a 2021 Jeep Grand Cherokee stock #78646A. You sent me two different text messages confirming our appointment. We arrived early at 2:30 pm only to be told that this jeep had just been sold. I have dealership experience and have never even heard of this happening to someone that had an appointment. We drove 1 1/2 hours and 100 miles to come to your dealership. The General Sales Manager had an attitude of sorry for your luck which just made me more disgusted with your business practices. Why even make an appointment? I will never recommend your dealership to any of my friends. I will in fact go to other social media platforms and post our experience with this terrible dealership Regards, Dave read more

You guys need to train your people to be honest. Was there a few days ago, and your kids tried tacking on ALOT of things that were not listed online. Left and will not return. read more

horrible experience with the service manager iris and now the director Gwen. didn't even try to help. regret buying my honda from this dealship. all over an oil change read more

This whole experience has been frustrating. I first took my car in August 2024 to schedule it for the extended warranty repaint of my roof. Nothing happened. I called the service advisor many times to see what the status was and would either get told he would have an answer by the end of day or the next, but I never heard back. I also called in many times to speak with a service manager who was either busy with a customer or too busy otherwise to return my calls or see me in person the times I went in. Fast forward to March 2025, I went in person once again and this time I was told the advisor I had been attempting to work with was no longer employed. That same day, I met with Tanner Moya who listened to me explain the entire ordeal. He started to help me immediately. Within a couple days my car was scheduled and in the body shop for the repaint. Unfortunately, for me, he had scheduled time off and I was no longer able to work with him. My car was in Bell Honda's body shop under the extended warranty to repaint the roof. I had also been reaching out to the body shop adjuster to get some questions answered about an additional quote/repair separate from this, since it was in the shop I hoped to get all the work done at once. Again, no response from her either. I stopped in one day trying to see her in person only to be told she wasn't there, but they did tell me my car had been ready for pick up for a couple days. I never received a call advising me my car was ready. When I picked up the car I was told my windshield had been broken and replaced. I was also asked how I would be paying for it. To which, I replied, nothing was broken when I left my car. The individual returned to me and told me they would reach out to me later and e-mail me paperwork. I have not received any paperwork regarding this repair or damage. My windshield had full ceramic tint on it as well as a visor strip. I live by, if I break or damage another person's property while doing a job, I repair or replace it. Whether it was related to the job or not. That being said, I was told yes, the windshield was broken by our body shop and no, we aren't going to replace your tint. It took almost a month of back and forth of trying to get it taken care of. Eventually, I was told the tint would not be replaced. I find that to be poor business practice. A company that I have entrusted my vehicle to for repairs does not value their customer. I have also purchased 2 vehicles from Bell Honda in the past and had nothing but good experiences. I thought Bell Honda was supposed to still be a reputable company. In my case Bell Honda treated me and my property with a lack of respect and refused to make their mistake right. A customer goes in for a repair and expects to have their vehicle returned in a better condition after repair not worse, or missing parts that it went in with. In my case, a tinted windshield. Which I need for a medical condition. I am very unsatisfied the way this whole process played out with the exception of Tanner. He was great. also, the car and all glass was covered in overspray. RIDICULOUS! read more

Absolutely shady service center members, they act like a little highschoolers, especially when there's a problem they go into a back room and have a conversation or talk bad about one another while they're not around, especially since they screw screwed up my Honda. Ever since I've brought my Honda for convenience to this location it's been an absolute disaster. It's shady, bad business practices and now they're screwing people with high interest rates and bait and switch tactics. You guys are criminals in a scam. You need new ownership and you need new service members. You clearly are getting blasted online and I think it's time you take responsibility for your actions for years what a joke. read more

Not selling cars with issues, gaslighting that there's nothing wrong placing families in danger, rude as heck. Appointment mistakes! Read the reviews. The bullshiii comments to "email the owner" are the only response (the owner sets the tone-so you can imagine the outcome). They take zero responsibility. Told me nothing wrong with car after several attempts for help, but then said-well come over to the lot and buy a newer, more expensive one! Ewww. Never again. Bell Honda just no. read more

I called and spoke to the internet sale's manager, Mihui Kim, she was VERY rude. The conversation started by asking "how did I get this number?", umm your website.... When I told her about the car I was looking at online and the price, she told me immediately that "there is no room to negotiate" before she even gave me the number. It's good to know that she wasn't even willing to work with me or provide me good customer service before I was even given the price. Once she told me the price, she reiterated "if you want this car, this is the price you have to pay". This is a negotiation business and they did not even let me ask questions or negotiate a number. She kept giving me an attitude whenever I asked a question about the car. This is terrible customer service, if you want my business, be nice. read more

I brought my 2024 Accord in for an oil change a week ago. I was informed by car needed a few filters replaced. I asked my service advisor if they had any coupons available and he mentioned he could give me 15% off the two filters. I approved the additional service but when I checked-out he gave me 15% off labor only. He never once mentioned anything about service only and when I question him about it he took out the coupon that showed labor only. That is not what he told me. It was obvious he couldn't care less and I did not have time to escalate it at this time. I left a message with the Bell Honda later in the day and have not heard back. Very disappointed customer, read more

My wife's car stalled out while driving in an intersection. It was a scary experience for her. We took it into Bell Honda for diagnostic on a Saturday morning. They charged a $150 diagnostic fee and a $22 "disposal fee" despite not doing any work or disposing of anything, and refused to remove the disposal fee. We were told the diagnostic fee would be applied to the work needed if done within the week. We made an appointment to come back the next week, and they did about $1,000 in work but without telling me, didn't do the work on the one thing that had caused the car to stall out (we were told the air intake hose was cracked and was the cause). So instead of doing the work on the primary thing we came for they did $600 of other things (spark plugs, replace valve cover gasket), and charged an additional $75 disposal fee on top of the one charged a week earlier when no work was done, and also didn't credit the $150 diagnostic fee toward the service provided as we were told it would be a week earlier. They also didn't tell us they couldn't fix the one thing we needed because they didn't have the part (because they later admitted they neglected to hold it from our earlier diagnostic visit), and then had the gall to say there is a 3% credit card fee on the total for payment. I've never had a dealer charge a 3% credit card fee to the consumer, and again, something that should be clearly posted and told up front as tacky and shady as it is. Had we been told they couldn't fix the one thing we needed to ensure my wife was safe and not driving a car that would stall out, we would not have had any work done that day but they didn't bother to tell us until after we went to pick it up after they finished the less urgent, but more expensive work. It was a classic bait and switch or fraudulent inducement. The service rep also did not call or communicate, absent me calling them to inquire. We will not go back. My wife was forced to leave driving a car that's likely to stall out again because of Bell Honda's neglect and disregard. Have visited Honda in 3 states, by far the worst experience was Bell Honda. We were actually considering trading in and buying new with them after getting the car fixed but will take our business elsewhere as Bell Honda lacks integrity. P.S. - also wondering if the bolts are missing or incorrectly installed on the valve cover. Photos attached. read more

See all

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes...I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn't happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing--through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier's check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn't make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier's check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don't own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. read more

DO NOT BUY FROM HERE!!! SAFETY ISSUES! They sold my son a vehicle that the rear seatbelt does not work! They advertise that the vehicle has an inspection.He has been getting the run around for 6 months! He even called for GM and they never called back! I went to the dealership and asked for the GM and all they presented was two sales managers. I asked Tommy Fakloury sales manager if the vehicles have inspection for safety. Tommy replied yes. I asked if seatbelts were part of safety. Tommy replied yes. I made Tommy aware that they sold the vehicle with a seatbelt that didn't work. Tommy said the GM wasn't in and he would call Monday when we could see the GM was sitting in his office! I called Monday evening and Tommy said to bring it in. My son brought the car in and they said they wouldn't fix it for free but would fix it for a discounted rate. Warranty won't cover it. Still no word from the GM who obviously doesn't care about the safety of his customers or the cars that he is selling. The seatbelt is just what we can see! Who knows what other safety issues their cars have since they obviously DO NOT PERFORM SAFETY INSPECTIONS on their vehicles! Walked directly to the GM office spoke to him and he refused yo fix the vehicle. He said it had been too long after the problem was found even though he had been trying for 6 months. I told the GM if they did safety inspections it should have been caught then. THEY SELL UNINSPECTED VEHICLES WITH SAFETY ISSUES!!!!! read more

I've had pretty good luck so far with Bell Honda. Bought a new car recently and was happy with the experience and today received help in Service Department. read more

I ordered a part two days ago said it would be there yesterday. Went to pick it up today. The front desk lady said she forgot to finalize the order so if you order any parts from the parts department, just make sure they confirm your order besides that friendly staff. read more

This place is beyond bizarre, and really sucks . I called in looking for help on my 2025 Honda Pilot , after talking to 4 Service advisors i get ahold of "Faith" , She assures she is very capable of being my liaison between Bell Honda and Travelers and she has done this sort of thing before dealing with an insurance company. After several emails including my concerns and point of contact with Travelers my vehicle shows up at Bell Honda , Faith punted my vehicle to the collision center .This guy from Bell Honda Collision calls me freaking out because he doesn't know what's going on and he very upset to have to read through a half of dozen emails. Then he tells me I need to call Travelers total care of this .... I explained to him, this is not a collision problem, it is a technician thing at the service department . I give mr "freaked out" all of the information, then I call Faith and told her I didn't appreciate her dropping the ball and sending it to the collision department . She said she "had to". I called the service director and explained everything to him "Gwen". He reassures me he is personally handling this and is going to call Travelers himself , I begged the guy to also give an estimate to repair the bad body work that was done by the Flagstaff body shop, he never said yes or no . Gwen sends me this email yesterday August 26th : "I got an email at 11:11 authorizing to diagnose the issue with the radar. We are  starting that process now. I ordered a new part as a precaution in case your previous bodyshop was correct and the part was boxed wrong. The part is coming from a warehouse that is 3 days out but we placed it on an urgent order so hopefully it comes in sooner. I don't know anything at this time but I will send you an email once we get a diagnosis. I told Marc with Travelers that I would also update him at the same time. I'm including Marc in this email as well" Today , I receive an Email from Travelers that Bell Honda no longer wants to work on my vehicle .  Here I am in Flagstaff, and my vehicle is stranded at Bell Honda . When I was on Hold for service director at Bell Honda, I was connected with another waiting customer , One of Josh's customers .The lady was in complete shock tat we both got connected . read more

Bell Honda - Bell Honda put a nail in my tire - Car Dealers Near Me - Phoenix, Arizona

*September 2023 Vehicle purchased from Bell Honda *May 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. Alignment performed by Bell Honda *July 27, 2024 -vehicle pulling to the right. Alignment performed by Bell Honda *July 30, 2024 -vehicle pulling to the right- Alignment performed by Firestone *August 01, 2024 -New tires (recommended by Bell Honda) Tires purchased tires from Discount Tire. *September 5, 2024- Vehicle pulling to the right, loud suspension noise) no issue per service advisor Josh *Oct 11, 2024 Vehicle pulling to the right. Firestone confirmed alignment being out of alignment. Requested Firestone not complete repair. *October 14, 2024 -Bell Honda confirmed pulling to the right. Alignment performed by bell Honda October 23, 2024 -Vehicle pulling to the right. Alignment performed by Bell Honda -Michael Vu and assistant service manager Trish stated that the steering gearbox recall had to be performed. At this time, she assured me if the issue with the alignment continued, Bell Honda service would make sure that the issue was figured out. She later lied about this conversation on February 3, 2025 when approached with remembering this conversation at Bell Honda. ***Reported Bell Honda to The Better Business Bureau, Banned from Bell Honda*** Vehicles still pulling to the right. Contacted America Honda corporation. *Recall November -Waiting for recall part- Allocated to Right Honda *December 13, 2024 -Right Honda replaced steering gearbox and high-pressure fuel pump recall. Advised no issue with alignment by TJ. *January 23, 2025- Vehicle pulling to the right and oil change. Alignment is unaligned. -Right Honda *January 24, 2025 - Spoke with Iris, "Bell Honda service did not sell you your vehicle, Bell Honda sales sold you your car". I've been asking Bell Honda to figure out why my alignment continues to go out for 6 months. *January 30, 2025 - Alignment performed by Right Honda *February 3, 2025 -Vehicle pulling to the right and worsening suspension noise. Vehicle is unaligned again per Right Honda. *Today 2/3/25 Trish and Iris at Bell Honda- as a one time courtesy we will fix your alignment and tighten your tie rod that was discovered today however you will still be banned from Bell Honda. My question, so if in an additional five days goes by and my alignment has still not been fixed, Bell Honda service is not going to figure out why it continues to go out. Trish - do you realize that I didn't even have to see your vehicle today. I felt bad for you because you were crying on the phone. She proceeded to say that she would not allow me to come back in five days if the alignment was out. Who is going to take responsibility for a vehicle that the alignment continues to go out? I purchased my vehicle from Bell Honda but Bell Honda doesn't seem to care. I have never in my life been met with such distain and disregard of a customer's experience. I've requested that this be escalated to Gwen two times now. I'm curious as to whether Gwen even knows about this case. The reason as to why the alignment continues to go out, has not been discovered by the dealership that I purchased my vehicle from. The issue continues after seeking help at a different dealership. Emailing Gwen Denney to see if Bell Honda will figure out why the vehicle they sold me will not stay aligned. American Honda corporation, where is your help? read more

Everyone there was a great help AJ, He-Man, the financial department. I got a beautiful Honda CRV 2025 from here and i love it! Thanks Honda!! read more

Bell Honda - Belgrade Montana - Car Dealers Near Me - Phoenix, Arizona

Worst car dealership experience ever! Worked with Dominic Jackson-Lied to us and had us go down to the dealership to pickup a new Honda CRV-EXL a car they did not have in stock. Did not apologize, do yourself a favor and purchase your new Honda from Germain Honda in Surprise. Don't waste your time at Bell Honda! Sales Manager was useless!! read more

Their Service Department now participates in the scamming. I've gotten a couple speculative "appointment confirmation" emails from them that I didn't schedule. I'm sure they want me to call in to cancel so they can sell to me. Awful dealership--through and through. read more

I went I. To buy a Passport. I had a quote from 2 other dealers on my trade. After a while a manager Keith and to go over numbers and offered me $10,000 less than the others. We did the song and dance and he asked if they upped it to match would we have a deal. I said yes. I waited for a long time with no reply, except the salesman insisting it would be better for me to sell it to Carvana. After quite a long time I just asked for my keys back and left. Super bad customer service. read more

I have had wonderful experiences with service over the past few years. My car was getting older and I decided to trade in a vehicle. HUGE shout out to Anthony in Sales for going above and beyond at every corner of the process. Not only do I have an amazing new car he was patient, attentive and even corrected a small error that happened with great urgency! excellent experience! read more

If you are purchasing a used car from these guys, they will not allow you to take the car to a mechanic for a full inspection. That says it all !!! Be careful, I got ripped off !! read more

My review is related to using the service center. I have a 2021 CRV hybrid. I moved from out of state last year and made an appointment to replace my battery and it was a pretty easy process. I've have a handful of regular service or recall appointments. Admittedly, some service agents are more pleasant than others. Josh was the first agent I had 18 months ago, and he is one of the best. Daisy is also really communicative and honest about services needed. I've never waited more than 2.5 hours anytime for service, even during busy times. The one thing that is a little annoying and why I'm reducing a star is because the service center shared my contact details with the sales department who regularly ask if I want to trade in my vehicle and upgrade. Nah, I'm good there. Overall have had a good experience here read more

If it was possible to give Bell Honda ZERO STAR that would be my award, found this dealer to have zero integrity, sale safe are friendly until you ask hard question, that they avoid, and lets say the DEALER PACK uncharge for most inexpensive add on is nuts topping over 6,000 Dollars. Do not go there unless you like abuse, and dealing with AWEFUL HIGH Pressure people. read more

I was interested in purchasing a 2019 Jeep Compass last Saturday at Bell Honda. I wanted to test drive it but there was no gas in it so the salesman (Brett Smith) said, "Well, let's just go around the corner so you see how it rides". It seemed to ride nicely but I was unable to get it up to a speed where it shifts to different gears. I wound up trading in in my 2010 Honda CRV. My son asked the salesman Brett Smith how long I would have to bring the Jeep back if I wasn't satisfied with the purchase and Brett told us I have 7 days to return it. While I was there with the finance rep we attempted to process a $5000.00 deposit but my bank had a daily limit of $2000.00 so I told him I would call my bank to up the limit and I'd make the rest. I left Bell Honda at approximately 5:30 pm and on my way home I noticed multiple things wrong with the Jeep. I immediately called Bell Honda and I told them I am coming back because there are multiple things wrong with it. They told me not to come back because there was nobody there to look at it at that time. They wanted me to come back on Monday. I didn't feel comfortable waiting until Monday so I went back the next morning. I made sure I was there when they opened at 10:00am.. When I walked in I was told to speak to the General Manager named Walid Doumit. I told him I do not want the Jeep because there are multiple serious things wrong with it and I want to cancel the deal and I want my CRV back. The salesman had told me and my son that I had 7 days to return it. The general manager told me there is no such thing that I have 7 days to return the car if I am not satisfied. I asked him why the salesman would tell us that if it weren't true. He had nothing to say and told me I could not cancel and get my CRV back. I only had the Jeep for 10 hours. And I would've been back Saturday night with it but they told me not to come back with it until Monday, At that point they took my CRV off the lot. I became very upset, and I told Walid Doumit that what he is doing is unethical and extremely poor customer service. when the car is trying to shift at a higher speed it kind of screams as if it wants to but just can't seem to do it. Also, every time you take your foot off the gas, there is a clunking noise in the motor. The screen in the car doesn't work so the backup feature and the Bluetooth feature and the radio doesn't work and the seat was broken. I was so upset he wouldn't give me my CRV back that I told them I was going to go to the news channel and BBB and post on social media what he has done to me. I mean he only had my CRV for 10 hours overnight. Walid then told me he would make everything right and he would have the Jeep looked at by Airpark Jeep and have it all repaired. It was at that point that he told me he wanted me to pay the remaining $3000.00 deposit. I told him I would pay it when he follows through with his promise to repair, I will pay it. He pressured me and told me he needs the payment, or he won't repair the jeep. So, under duress I paid the remaining $3000.00. He did get me a rental car while it is being looked at by the Jeep dealership. It's been there since June 25. 2025. I called Airpark Jeep and was told by the sales manager Gary Wonner that the clunking noise I am hearing is the motor mounts. He states they need to be replaced but he told me Walid refuses to approve them to replace them. I called Walid and he tried telling me that Jeep said there is nothing wrong with the motor, but I advised him I spoke to Gary myself and was told the motor mounts need to be replaced because it is only going to get worse on the motor and the clunking noise will get worse and it will be dangerous to drive. I told Walid he needs to honor what he promised and repair everything. He is still refusing and told me I need to come pick up the Jeep because he will no longer pay for the rental car. My son recorded Walid promising up he will do right be me and we have a "We Owe" that Walid signed. Also, my son in law spoke to Walid and asked Walid "Don't you do a full inspection on traded in cars before you put them out on the lot to sell, like any reputable company?" Walid's response was "No we are not required." My son in law said, "Then you sold her a car that you intentionally knew was not functioning properly, you took advantage of her." Buying a car is supposed to be a happy experience but Bell Honda has made it a nightmare. They lie to their customers and do not do right by them! I WISH I would've gone online to read the reviews about them before I walked into that dealership! It is very clear that this type of service is very common by reading other experiences! I should not have to pay to make these repairs. Like I said, I was willing to bring the car back 15 minutes after driving off the lot and cancel the whole thing but they told me not to come back. read more

If you want a new auto delivered with damage, confusion, lies, deceit, no one that can answer questions, no one can initiate a call back, incorrect paperwork, and the WORST CUSTOMER SERVICE then this is the dealership you want to visit. Be sure to ask for the following Alex, Griffin, Mike, Jake, and Robert. Each one of these individuals, are the worst at their positions. Our salesman Griffin never ever said thank you, we had "appointments with some of these individuals and they never showed up or called. Just a warning to anyone that wants to purchase an auto TAKE YOUR BUSINESS ELSEWHERE! read more

I wouldn't even give them One Star but unfortunately you have to give them something... I just bought a Used SUV Jeep Renegade Latitude. On Friday June 26, 2025 I was working with Garett then I spoke with some Very Unpleasant Female (Definitely can't call her a Lady!! The next day named Mihuni - I believe that's her name) From Bell Honda at 701 W Bell Road, Phoenix. AZ!! I was so Excited & Happy until I realized as I was getting ready to Drive off the lot & when I got a Charger!! I noticed that they: 1). Didn't get rid of the Disgusting Cigar/Cigarette Odor as PROMISED! 2). Didn't Detail It AS PROMISED before handing over me the keys!! 3). I was TOLD & it stats that it has NAVIGATION with Bluetooth connectivity!! They have enough Gull to make the statement that I don't know how to work with the "Technology" to connect my iPhone with the Radio!! So I don't know what I am doing... That's why I'm not able to see my map on the console!! Are you Freaking kidding me!!! I have been able to connect my iPhone with my son's vehicle's, to my vehicle's & My Freaking TV's, Security Cameras & Whatever else Devices I have had to in the past that needed me to!! 4). Garret told me that he wasn't Familiar with the Jeep brand he knew Honda's Better!! He also said that I could start the SUV from my Living Room!!! I said that I would more likely start it from my room!! We actually laughed about it!! 5). As Garett was putting on the Temporary Paper Plates. I noticed that there was damage to the back bumper & back Right panel! I told Garett!! Hey there has to of been an accident in this Vehicle!! He said it doesn't say anything on the CarFax Report. I said look Garett!! Look at the damage!! He said yes I see it but it doesn't say anything on the CarFax Report ... I was so Freaking Exhausted & in such Severe PAIN as I am still struggling with the after affects of my Car Accident (Hit & Run on June 8th). I also felt myself starting to get Increasingly Angry!! I didn't want to lose my Temper. I wanted to go collect myself as at this point & time I hadn't realized anything about the Navigation or the Start Button on the KeyPhoeb! I figured that I could address the smell & the detailing at a later time & as far as the damage to the back I was very pissed but I wasn't certain that I could prove anything but the Fact that later the statement I received about the Mechanics don't check for Physical Damage on used vehicles absolutely Terrifies ME!! 6). I called after I realized that I couldn't get Maps to show up on the Radio/Back-up Camera Console!! & That I couldn't start it without having to be inside the freaking car!! 7). No call back from the Dealership!! I left a Detailed Message. Regarding all of these issues!! Waited UNTIL after 3:00 pm today!! NOTHING from them except a text asking "Hey there How did we Do!?" Trust me I let them know!!! They didn't get very nice reviews from me!!!!! 8. I called them!! I got nothing but excuses & BS of it's your problem, we didn't say that, you read it wrong, you don't know what you're doing! The CarFax said it wasn't in an accident. My mechanics aren't required to look for damages!!! Are they Serious!!! The Mechanics are not required to look for damage??? Are they Kidding Me!! How can they say that they do this Major SAFETY INSPECTION on these Used Vehicles they take in.... Then make That STATEMENT!!??? Who does that!!! 9). I am reporting them to the Arizona Attorney General's Offices & the BBB.... I just can't believe they are so ignorant to think that this BS is ok!!! DON'T buy from these GUYS!!!!! read more

Ho Ho Glum...the advertised Pre Certified 2019 Honda from Bell Ford. Let check my list of things that have happened since 12/3/24: This Pre Certified vehicle was not ready on the day/time agreed upon. This Pre Certified vehicle was dropped off while I was working and I was never able to inspect it. Upon inspection: the molding on both backdoors obviously did not fit, so, first rain. This Pre Certified vehicle will be completely soak inside. the battery was burnt - indication of acid leaking. Very unsafe. The floor mats were missing, the passenger front seat is a struggle to move. There is only one key fob and the Pre Certified vehicle only locks half the time. I have been directly lied to by being told I made appointments, I clearly did not make, and have been turned away from an appointment because my "thingy" wasn't in yet. Very highly technical people at Bell Honda. And, I have been told I am "disrespectful." Disrespectful I said back. I took out a 28k loan, I gave you a fantastic car that you WILL make a profit off of, and let's see what I got - a death trap that was falsely advertised at a Pre Certified vehicle. I said I wanted my loan rewritten, and I was ignored. Now, I find out the molding for the back doors, that was supposed to be ordered weeks ago, was NEVER ordered. Not only did Bell Honda falsely claim the vehicle I took out a loan for was Pre Certified, they stuck a burnt battery and ill fitting molding in that vehicle before it was put on the lot to be sold. I did speak with a friend who spend years in the car business. He told me that cooperate audits complaints and they look at service records to make sure items are being charged for things that should be taken care of - dealerships can lose their certification over inconsistencies. Hummm, I shall call for an audit of the vehicle I purchased and encourage EVERYONE to do the same. I was also told it's managers, Walid, who dictate how much to stick into a car and what they think they can get away with, Walid. I was also told my "salesman" should be doing the leg work, Walid. Walid is the manager so I was told, then there is someone else texting me who doesn't introduce themselves. It's all a game to Bell Honda. They could care less once that vehicle is sold. Well, I am not such a satisfied customer with a huge loan for a car that was not what it was advertised to be. I like the audit idea through cooperate. I encourage everyone to audit there used purchases through Bell Honda as well. Still waiting for that molding Walid, or am I being disrespectful again? WALID the "manager" is a complete LIAR. Walid tried to convince me that I had made appointments, I did not make. When I pressed him to prove I missed these appointments, he couldn't. BECAUSE WALID IS A LIAR. read more

I gave this place only three stars because of how horrible and rude the GSM behaved to myself and Adult Sons when we were there yesterday. His name is Walid GSM. Absolutely despicable behavior. He lost his temper and patience when my sons were asking him to go slower and explain all the extra charges on the paperwork for the used vehicle. He literally threw his hands up at a frustration and snapped, telling my sons they were asking too many questions and to stop. Who does that? Unbelievable behavior. I would be remiss if I do not mention that our sales person was an absolute angel! And I truly do mean that, I cannot say enough wonderful things about this young man, his name is Armaan. He was as mortified as we were. I have no idea how a GSM can treat pain customers like that. We did wind up buying the car, but it was only because it was a great deal, great car and like I said, our sales person gave impeccable, customer service, made sure we were comfortable, understood everything, etc. needless to say, I would never go back. Unacceptable behavior. He should honestly be ashamed of himself. A grown man acting like a child. Everyone else there was great and I truly do mean that. It just takes one bad Apple to ruin it though, doesn't it? read more

AJ was our salesman we came in with my wife knowing the vehicle that we were going to look at. I like the fact that he never rush us on buying anything the process was really smooth we were in and out no, problems at all. finance department answer all of our questions and where not pushing into buying extra items for vehicle thank AJ for all your help. read more

Amazing experience with Mason and Keith when we purchased a used car at Bell Road Honda. We negotiated a great deal and satisfied with the final outcome. read more

Horrible sales and service. Never would we recommend Bell Honda in Phoenix. Lesson learned. When arrived at the dealership for service, the advisor said it would be 3-4 hours' wait time. Then after wasting the entire day, he said it would not be done. We were kind the entire time, things happen which is understood. Called the next day as our vehicle was still there. First contact at 3:36pm was hoping to hear the status of the vehicle, left a message. Contacted in between time above and below left messages with others, last attempt was at 5:44pm and never received a call back. You're telling us over a two-hour period you are that busy you can't give a call back regarding the status of your vehicle. Literally would take you 2 minutes. These kids being hired have no common decency and get attitudes when you ask about your vehicle, as if it is an inconvenience to do their job. They lack communication skills, and don't know the value of good customer service. You chose a job which serves the customer. If you don't like your chosen profession move on. Our brand-new vehicle, now has numerous razor cuts on the outside of upper left back windshield when picked up from service. We have pictures from before drop off inside and out. As if we would not notice on a BRAND NEW vehicle. There is more however, there is no point going on any longer. This is a negative, and we do not recommend this dealership. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

Don't even waste your time, place is rundown, staff is a mess, managers are clueless. Took them an hour to even figure out why I was there

Everyone there is unprofessional the people in Sales talk shit about the customers behind their back they overcharged they lie about their prices. I would highly not recommend this specific location. read more

Be sure to ask for Mason in sales...he's very knowledgeable and helpful. Ulises in financing was also amazing. We purchased a car today from Mason and highly recommend him! read more

Rude people, worst experience ever; since first day that i got a car, it has trouble and they say there is nothing to do. Thtat is your car. Kind all used cars has problems be carful before sign a papers drive car over freeway and check brakes filters oil. Don't trust and them about services. If they can provide a proof . Dont trust this dealership is scamming people, I already fill a claim . If you have a trouble with them fill a claim , please this kind of business need to close. read more

Miserable company, rude employees, liars and scammers. The dealer always is a bad choice to take your car. Asian service advisor Mikey was a train wreck. read more

so I was helping my daughter get her first new car, we came in on New Year's Eve thinking it would be a waste of time but we were in the area, my daughter liked the Mazda 3 sedan thinking maybe it could work, she wanted to lease to get her payment within budget, we had previously been to a couple other car dealers mentioned the budget she had and said do you have anything that might fit, they would say yes then come back with the dealer offer not even close everyone knows the drill, not our experience at Mazda bell road, within a hour we had come to agreement and my daughter was so happy and the payment was in her budget, I have purchased a lot of cars and this was right up there with best experiences ever, oh and by the way 2 days later they said they made a miscalculation on the payment and it was actually be $20 less a month! I mean who does that...great experience read more

This review is for the service department only. Twice now I have taken my car in for my free oil change and they have forgotten to call me to tell me it's ready for pick up. I called. No answer. After 2 hours I stopped by since I figured it would be done and it was sitting in the parking lot. How hard is it to make a 30 second phone call? This was my last freebie with my new car. I am looking forward to go back to see Ivan at Exclusive Car Care. read more