My experience with Bell Honda's sales team, customer service, and management was extremely disappointing. Once the sale was complete, the staff showed no interest in helping. They refused to answer questions, offered no real assistance, and simply pointed fingers at each other to avoid providing service or taking responsibility. Purchase of the car was July 2025, Because of this, I will not purchase from Bell Honda again and I do not recommend this dealership to anyone. Customers deserve far better service and accountability. read more

this dealer has high pressure tactics that are just rude. I dealt with Mr Heman. I could not get a straight answer on the out the door price. It feels like every cheap movie you have ever seen. Save your energy and go where that appreciates you and doesnt waste your time. read more

Avoid at all costs. Went in and test drove a Honda Prologue and looking to trade in a car too. Jose Zamorano was the sale rep. Young kid but knew a lot about the car. I give him 5 stars. The window sticker had ridicules dealer add-ons totalling $4,589. The Add-ons * Zaktek Ultimate paint protection $495.00 * Prologue Roof Cross Bars $495 * Protection Package: #1610.00 - Trunk Tray - Splash Guards - Wheel Locks - All Season Floor Mats * XPEL Window Tint & Clear Bar Kit: $1494 * Appearance Package: $495 Clear Bra (this was listed in the above package) Window Tint Door Cups Door Edge Guards Keith Campell was the Assistant Sales Manager. He came out with a pricing sheet that had a lease payment $300 higher than what I was currently paying. He took that sheet and wouldn't let me hold it or take a photo. Told him I needed to be at or below current payment. He went away to run numbers again. 15 minutes go by. He came back without any sheet and said he could get aggressive and meet what I currently pay. I said I need to see the numbers. He said give my email to Jose. I did that and two days went buy with no follow up call or email from him. I called and left messages asking for numbers. On the third day I called the dealership. Got another manager. Told him we have excellent credit and need information about the car. He looked up my information. He said he could get me into the Prologue for my same payment. I said send me the numbers so I could review them. He said they don't do that because they don't want people to share or go shopping around. Buyer beware working with this dealership. read more

02/23/2026 Bell Honda - Phoenix, Az DEAL #10008815 CUST #1008815 STK #79397 PURCHASED DATE: 12/09/2025 2025 HONDA ACCORD HYBRID SPORT SALES PERSON: AMBER CUELLAR AUTH'D DEALER AGENT: WASEEM STEPHAN MGR: MICHAEL JANDRAN Complaint: I was told by Bell Honda Management that they would order a Placard for the Vin # of my card that will replace the wrong one that was in the car I bought. On Dec 9, 2025 my wife Louise and I purchased a 2025 Honda Accord Hybrid Sport Vehicle from Bell Honda. After negotiating the final price based on the wrong placard that was in the vehicle, we agreed on a price and were sent to the Bell Honda Financing Office. We reviewed the pricing from the Sales Department and were told by the Authorized Dealer Agent that they needed more money than the price given to them by their Sales Department. They said they couldn't honor the $2500 loyalty credit offered by the Sales Department because we weren't considered a Honda Loyal Customer. Reason being, the Honda Acccord we previously purchased from them was purchased in 2008. They said Honda has a minimum loyalty credit for cars purchased from 2010 and newer. I asked the Financial "Authorized Dealer Agent and Financial Manager" that the Bell Honda Sales Manager and I agreed on the lower price for the car we planned on buying. The Financial "Authorized Dealer Agent" stated they don't accept any of the Sales Department's pricing on any vehicle. The actual final cost is up to the Bell Honda Financial Department's pricing, which was $2500 higher. We went back and forth with the pricing until they reduced the final cost down from $2500 higher to only $500 higher than what the Sales Department came up with. Once we got our new car home, I looked at the Honda Placard that came with our car. The placard has the wrong vin number on it and different optional costs. The wrong placard has a vin number on it (VIN #1HGCY2F56SA068175). It shows it has Platinum White P Exterior Paint and other options that don't pertain to our car. That's an added cost of $455, as a minimum. I would like to compare all the extra costs with the actual vehicle that we purchased, but Bell Honda Management hasn't produced the Placard for the car we actually purchased (VIN #1HGCY2F50SA069144). The car we purchased is Light Silver, which is a standard color at no extra charge. I contacted Amber Cuellar, our salesperson, by text and phone messages, but she didn't get back to me. I called Amber's Sales Supervisor/Manager staff, and they said they ordered a new placard for our car through their parts department. As of today, nobody has returned my phone calls to tell me the status of their placard order. I scanned the wrong placard we received with the car, and I emailed it two months ago to Amber and no one at Bell Honda and no one as yet has ever gotten get back to me with any order status on my car's placard. Today I called Albert in the Sales Department and he hung up. I called back and another person in the Sales Department answered and again they hung up on me. I called again and Jessica answered. She said her title was "Internet Manager". She said she'd discuss my issue with my Salesperson and would get back to me. I asked her the name of the General Manager for Bell Honda. She said his name is HUD Ramero. I googled that name and it said there is a person by the name of Hud Ramero, but that he was not a general manager at Bell Honda. So why the big run around by Bell Honda management for so long? What do I want out of this complaint: I want the Placard for the Honda Accord Hybrid Sport I purchased with VIN #1HGCY2F50SA069144 that Bell Honda Management said they ordered for read more

Hello, I purchased a Chevi Equinox 2021, pre-owned car five weeks ago. It came with some defects (door handle missing, wipper missing). The purchase experience was ok although they raised the price around $ 3.000,00 compared with internet price. They promised to contact back for installing the missing parts and never did. The car had 85.000 miles and after two weeks it came up with a defect in the turbo charger. After several calls, no one has reached me out and the feedback and responsiveness is very negative. The seller name is Heman and He is not even answering the phone. I would not recommend this dealership due to the lack of reliability and professionalism. Best regards. read more

Beware of bait-and-switch tactics. We recently attempted to purchase a used vehicle listed online at a clear out-the-door price. After confirming the price with their internet sales manager and agreeing to finance (despite planning to pay cash), we spent hours navigating their application process and providing all the requested documentation. After running our credit, the dealership suddenly added a new condition: they wouldn't honor the price unless we traded in a vehicle, which was never mentioned before. This dealership repeatedly shifted the terms of the deal, despite clear communication and excellent credit. It felt deceptive and exhausting. If transparency and integrity matter to you, proceed with caution. One star is very generous; you apparently cannot put in zero stars. read more

To repeat my last visit to Bell Honda service this experience was again a pleasure. Michael was on time and reviewed all recommended warranty requirements for service of the 2023 Honda Passport at 30,000 miles. The service was an oil change, brake fluid and two other fluids replaced as per the contract plus the basic 28-point inspection. The work was completed in the estimated time, and they even fixed a loose rear view mirror I had casually mentioned was a nuisance. When I left the car drove noticeably improved. Go figure? read more

This service sales associate "Josh" to get an oil change tried to sale me on extra services. I Stated only an oil change today and again he still tried to sell me. I said a second time only an oil change. When he again tried to sell me I stated I am in a hurry and need to get going. He argued with me and said that I have said oil change five times. He tried to stand over me and bully me. When I said I'll just go somewhere else he shoved the keys back in my hand and said "Well then go". I can see why Bell Honda has a 2.4 rating. Such a horrible experience.. Go somewhere else. read more

Went in for an oil change and noticed the invoice listed an additive for almost 50% of the cost of the oil. Called questioning the service mgr who responded it was a softener, then said it was a lubricant. Why would you add a lubricant to oil which is a lubricant, I asked. She didn't know but the dealership always uses it and think highly of it! Based on what, I asked as the Honda manual says not to add anything to the oil they use. This experience was nothing but a revelation of how insidious this dealership at using unnecessary add ons, never discussed with you to your bill to maximize their bottom line at your expense. Avoid this dealership or risk being fleeced! read more

This is for the service department. I felt like just a number. Staff seemed to just push customers through an assembly line. The staff appeared to only care about making money, and trying to sell services that I didn't ask for or want. They didn't listen to me at all and seemed to have their own agenda. The staff was rude, condescending, and not friendly at all. I felt very uncomfortable. The one good thing was that they provided me a ride home whie they had my car. read more

Did the old bait and switch. Paperwork that was shown to us for financing was about $20,000. Afterwards it was $27,000. Never again

You guys need to train your people to be honest. Was there a few days ago, and your kids tried tacking on ALOT of things that were not listed online. Left and will not return. read more

Went in for an $49.95 oil change. Prices in services were downplayed. I was charged $799 at pickup

Hello Albert Williams, I just wanted to let you know how terrible your dealership is. We made an appointment with Jessica for Saturday at 3:00 pm to test drive a 2021 Jeep Grand Cherokee stock #78646A. You sent me two different text messages confirming our appointment. We arrived early at 2:30 pm only to be told that this jeep had just been sold. I have dealership experience and have never even heard of this happening to someone that had an appointment. We drove 1 1/2 hours and 100 miles to come to your dealership. The General Sales Manager had an attitude of sorry for your luck which just made me more disgusted with your business practices. Why even make an appointment? I will never recommend your dealership to any of my friends. I will in fact go to other social media platforms and post our experience with this terrible dealership Regards, Dave read more

horrible experience with the service manager iris and now the director Gwen. didn't even try to help. regret buying my honda from this dealship. all over an oil change read more

Absolutely shady service center members, they act like a little highschoolers, especially when there's a problem they go into a back room and have a conversation or talk bad about one another while they're not around, especially since they screw screwed up my Honda. Ever since I've brought my Honda for convenience to this location it's been an absolute disaster. It's shady, bad business practices and now they're screwing people with high interest rates and bait and switch tactics. You guys are criminals in a scam. You need new ownership and you need new service members. You clearly are getting blasted online and I think it's time you take responsibility for your actions for years what a joke. read more

This whole experience has been frustrating. I first took my car in August 2024 to schedule it for the extended warranty repaint of my roof. Nothing happened. I called the service advisor many times to see what the status was and would either get told he would have an answer by the end of day or the next, but I never heard back. I also called in many times to speak with a service manager who was either busy with a customer or too busy otherwise to return my calls or see me in person the times I went in. Fast forward to March 2025, I went in person once again and this time I was told the advisor I had been attempting to work with was no longer employed. That same day, I met with Tanner Moya who listened to me explain the entire ordeal. He started to help me immediately. Within a couple days my car was scheduled and in the body shop for the repaint. Unfortunately, for me, he had scheduled time off and I was no longer able to work with him. My car was in Bell Honda's body shop under the extended warranty to repaint the roof. I had also been reaching out to the body shop adjuster to get some questions answered about an additional quote/repair separate from this, since it was in the shop I hoped to get all the work done at once. Again, no response from her either. I stopped in one day trying to see her in person only to be told she wasn't there, but they did tell me my car had been ready for pick up for a couple days. I never received a call advising me my car was ready. When I picked up the car I was told my windshield had been broken and replaced. I was also asked how I would be paying for it. To which, I replied, nothing was broken when I left my car. The individual returned to me and told me they would reach out to me later and e-mail me paperwork. I have not received any paperwork regarding this repair or damage. My windshield had full ceramic tint on it as well as a visor strip. I live by, if I break or damage another person's property while doing a job, I repair or replace it. Whether it was related to the job or not. That being said, I was told yes, the windshield was broken by our body shop and no, we aren't going to replace your tint. It took almost a month of back and forth of trying to get it taken care of. Eventually, I was told the tint would not be replaced. I find that to be poor business practice. A company that I have entrusted my vehicle to for repairs does not value their customer. I have also purchased 2 vehicles from Bell Honda in the past and had nothing but good experiences. I thought Bell Honda was supposed to still be a reputable company. In my case Bell Honda treated me and my property with a lack of respect and refused to make their mistake right. A customer goes in for a repair and expects to have their vehicle returned in a better condition after repair not worse, or missing parts that it went in with. In my case, a tinted windshield. Which I need for a medical condition. I am very unsatisfied the way this whole process played out with the exception of Tanner. He was great. also, the car and all glass was covered in overspray. RIDICULOUS! read more

Not selling cars with issues, gaslighting that there's nothing wrong placing families in danger, rude as heck. Appointment mistakes! Read the reviews. The bullshiii comments to "email the owner" are the only response (the owner sets the tone-so you can imagine the outcome). They take zero responsibility. Told me nothing wrong with car after several attempts for help, but then said-well come over to the lot and buy a newer, more expensive one! Ewww. Never again. Bell Honda just no. read more

I brought my 2024 Accord in for an oil change a week ago. I was informed by car needed a few filters replaced. I asked my service advisor if they had any coupons available and he mentioned he could give me 15% off the two filters. I approved the additional service but when I checked-out he gave me 15% off labor only. He never once mentioned anything about service only and when I question him about it he took out the coupon that showed labor only. That is not what he told me. It was obvious he couldn't care less and I did not have time to escalate it at this time. I left a message with the Bell Honda later in the day and have not heard back. Very disappointed customer, read more

Their Service Department now participates in the scamming. I've gotten a couple speculative "appointment confirmation" emails from them that I didn't schedule. I'm sure they want me to call in to cancel so they can sell to me. Awful dealership--through and through. read more

This place is beyond bizarre, and really sucks . I called in looking for help on my 2025 Honda Pilot , after talking to 4 Service advisors i get ahold of "Faith" , She assures she is very capable of being my liaison between Bell Honda and Travelers and she has done this sort of thing before dealing with an insurance company. After several emails including my concerns and point of contact with Travelers my vehicle shows up at Bell Honda , Faith punted my vehicle to the collision center .This guy from Bell Honda Collision calls me freaking out because he doesn't know what's going on and he very upset to have to read through a half of dozen emails. Then he tells me I need to call Travelers total care of this .... I explained to him, this is not a collision problem, it is a technician thing at the service department . I give mr "freaked out" all of the information, then I call Faith and told her I didn't appreciate her dropping the ball and sending it to the collision department . She said she "had to". I called the service director and explained everything to him "Gwen". He reassures me he is personally handling this and is going to call Travelers himself , I begged the guy to also give an estimate to repair the bad body work that was done by the Flagstaff body shop, he never said yes or no . Gwen sends me this email yesterday August 26th : "I got an email at 11:11 authorizing to diagnose the issue with the radar. We are  starting that process now. I ordered a new part as a precaution in case your previous bodyshop was correct and the part was boxed wrong. The part is coming from a warehouse that is 3 days out but we placed it on an urgent order so hopefully it comes in sooner. I don't know anything at this time but I will send you an email once we get a diagnosis. I told Marc with Travelers that I would also update him at the same time. I'm including Marc in this email as well" Today , I receive an Email from Travelers that Bell Honda no longer wants to work on my vehicle .  Here I am in Flagstaff, and my vehicle is stranded at Bell Honda . When I was on Hold for service director at Bell Honda, I was connected with another waiting customer , One of Josh's customers .The lady was in complete shock tat we both got connected . read more

Bell Honda - Bell Honda put a nail in my tire - Car Dealers Near Me - Phoenix, Arizona

My wife's car stalled out while driving in an intersection. It was a scary experience for her. We took it into Bell Honda for diagnostic on a Saturday morning. They charged a $150 diagnostic fee and a $22 "disposal fee" despite not doing any work or disposing of anything, and refused to remove the disposal fee. We were told the diagnostic fee would be applied to the work needed if done within the week. We made an appointment to come back the next week, and they did about $1,000 in work but without telling me, didn't do the work on the one thing that had caused the car to stall out (we were told the air intake hose was cracked and was the cause). So instead of doing the work on the primary thing we came for they did $600 of other things (spark plugs, replace valve cover gasket), and charged an additional $75 disposal fee on top of the one charged a week earlier when no work was done, and also didn't credit the $150 diagnostic fee toward the service provided as we were told it would be a week earlier. They also didn't tell us they couldn't fix the one thing we needed because they didn't have the part (because they later admitted they neglected to hold it from our earlier diagnostic visit), and then had the gall to say there is a 3% credit card fee on the total for payment. I've never had a dealer charge a 3% credit card fee to the consumer, and again, something that should be clearly posted and told up front as tacky and shady as it is. Had we been told they couldn't fix the one thing we needed to ensure my wife was safe and not driving a car that would stall out, we would not have had any work done that day but they didn't bother to tell us until after we went to pick it up after they finished the less urgent, but more expensive work. It was a classic bait and switch or fraudulent inducement. The service rep also did not call or communicate, absent me calling them to inquire. We will not go back. My wife was forced to leave driving a car that's likely to stall out again because of Bell Honda's neglect and disregard. Have visited Honda in 3 states, by far the worst experience was Bell Honda. We were actually considering trading in and buying new with them after getting the car fixed but will take our business elsewhere as Bell Honda lacks integrity. P.S. - also wondering if the bolts are missing or incorrectly installed on the valve cover. Photos attached. read more

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Been loyal Bell Honda customer for 15+ years, but will start taking my business elsewhere. According to maintenance records, they performed alignment twice on my 2024 Honda Pilot. No print outs ever provided, which would not be an issue, except was shocked to find my tire was bald on the inside area, and needed to be replaced recently. The only possible reason is misalignment. So naturally I questioned whether an alignment was ever done, or not done properly. Without any documented alignment printouts, I'm concerned that we've been taken advantage of. When I tried to address with adviser, he said "everything looked fine" and brushed me off. When I tried asking for manager of Service Department, he was always "in a meeting", with no call back. No worries, no more business from us as we will go to another Honda Dealership that cares more about their customers than how much they can bill and get away with. read more

DO NOT BUY FROM HERE!!! SAFETY ISSUES! They sold my son a vehicle that the rear seatbelt does not work! They advertise that the vehicle has an inspection.He has been getting the run around for 6 months! He even called for GM and they never called back! I went to the dealership and asked for the GM and all they presented was two sales managers. I asked Tommy Fakloury sales manager if the vehicles have inspection for safety. Tommy replied yes. I asked if seatbelts were part of safety. Tommy replied yes. I made Tommy aware that they sold the vehicle with a seatbelt that didn't work. Tommy said the GM wasn't in and he would call Monday when we could see the GM was sitting in his office! I called Monday evening and Tommy said to bring it in. My son brought the car in and they said they wouldn't fix it for free but would fix it for a discounted rate. Warranty won't cover it. Still no word from the GM who obviously doesn't care about the safety of his customers or the cars that he is selling. The seatbelt is just what we can see! Who knows what other safety issues their cars have since they obviously DO NOT PERFORM SAFETY INSPECTIONS on their vehicles! Walked directly to the GM office spoke to him and he refused yo fix the vehicle. He said it had been too long after the problem was found even though he had been trying for 6 months. I told the GM if they did safety inspections it should have been caught then. THEY SELL UNINSPECTED VEHICLES WITH SAFETY ISSUES!!!!! read more

I called and spoke to the internet sale's manager, Mihui Kim, she was VERY rude. The conversation started by asking "how did I get this number?", umm your website.... When I told her about the car I was looking at online and the price, she told me immediately that "there is no room to negotiate" before she even gave me the number. It's good to know that she wasn't even willing to work with me or provide me good customer service before I was even given the price. Once she told me the price, she reiterated "if you want this car, this is the price you have to pay". This is a negotiation business and they did not even let me ask questions or negotiate a number. She kept giving me an attitude whenever I asked a question about the car. This is terrible customer service, if you want my business, be nice. read more

What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes...I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn't happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing--through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier's check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn't make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier's check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don't own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. read more

I've had pretty good luck so far with Bell Honda. Bought a new car recently and was happy with the experience and today received help in Service Department. read more

This review is for the service department only. Twice now I have taken my car in for my free oil change and they have forgotten to call me to tell me it's ready for pick up. I called. No answer. After 2 hours I stopped by since I figured it would be done and it was sitting in the parking lot. How hard is it to make a 30 second phone call? This was my last freebie with my new car. I am looking forward to go back to see Ivan at Exclusive Car Care. read more

I ordered a part two days ago said it would be there yesterday. Went to pick it up today. The front desk lady said she forgot to finalize the order so if you order any parts from the parts department, just make sure they confirm your order besides that friendly staff. read more

Everyone there was a great help AJ, He-Man, the financial department. I got a beautiful Honda CRV 2025 from here and i love it! Thanks Honda!! read more

Bell Honda - Belgrade Montana - Car Dealers Near Me - Phoenix, Arizona

My review is related to using the service center. I have a 2021 CRV hybrid. I moved from out of state last year and made an appointment to replace my battery and it was a pretty easy process. I've have a handful of regular service or recall appointments. Admittedly, some service agents are more pleasant than others. Josh was the first agent I had 18 months ago, and he is one of the best. Daisy is also really communicative and honest about services needed. I've never waited more than 2.5 hours anytime for service, even during busy times. The one thing that is a little annoying and why I'm reducing a star is because the service center shared my contact details with the sales department who regularly ask if I want to trade in my vehicle and upgrade. Nah, I'm good there. Overall have had a good experience here read more

*September 2023 Vehicle purchased from Bell Honda *May 13, 2024 -alignment recommend by Daisy at Bell Honda *June 11, 2024 -alignment performed by Bell Honda *July 9, 2024 -vehicle Pulling to the right. Alignment performed by Bell Honda *July 27, 2024 -vehicle pulling to the right. Alignment performed by Bell Honda *July 30, 2024 -vehicle pulling to the right- Alignment performed by Firestone *August 01, 2024 -New tires (recommended by Bell Honda) Tires purchased tires from Discount Tire. *September 5, 2024- Vehicle pulling to the right, loud suspension noise) no issue per service advisor Josh *Oct 11, 2024 Vehicle pulling to the right. Firestone confirmed alignment being out of alignment. Requested Firestone not complete repair. *October 14, 2024 -Bell Honda confirmed pulling to the right. Alignment performed by bell Honda October 23, 2024 -Vehicle pulling to the right. Alignment performed by Bell Honda -Michael Vu and assistant service manager Trish stated that the steering gearbox recall had to be performed. At this time, she assured me if the issue with the alignment continued, Bell Honda service would make sure that the issue was figured out. She later lied about this conversation on February 3, 2025 when approached with remembering this conversation at Bell Honda. ***Reported Bell Honda to The Better Business Bureau, Banned from Bell Honda*** Vehicles still pulling to the right. Contacted America Honda corporation. *Recall November -Waiting for recall part- Allocated to Right Honda *December 13, 2024 -Right Honda replaced steering gearbox and high-pressure fuel pump recall. Advised no issue with alignment by TJ. *January 23, 2025- Vehicle pulling to the right and oil change. Alignment is unaligned. -Right Honda *January 24, 2025 - Spoke with Iris, "Bell Honda service did not sell you your vehicle, Bell Honda sales sold you your car". I've been asking Bell Honda to figure out why my alignment continues to go out for 6 months. *January 30, 2025 - Alignment performed by Right Honda *February 3, 2025 -Vehicle pulling to the right and worsening suspension noise. Vehicle is unaligned again per Right Honda. *Today 2/3/25 Trish and Iris at Bell Honda- as a one time courtesy we will fix your alignment and tighten your tie rod that was discovered today however you will still be banned from Bell Honda. My question, so if in an additional five days goes by and my alignment has still not been fixed, Bell Honda service is not going to figure out why it continues to go out. Trish - do you realize that I didn't even have to see your vehicle today. I felt bad for you because you were crying on the phone. She proceeded to say that she would not allow me to come back in five days if the alignment was out. Who is going to take responsibility for a vehicle that the alignment continues to go out? I purchased my vehicle from Bell Honda but Bell Honda doesn't seem to care. I have never in my life been met with such distain and disregard of a customer's experience. I've requested that this be escalated to Gwen two times now. I'm curious as to whether Gwen even knows about this case. The reason as to why the alignment continues to go out, has not been discovered by the dealership that I purchased my vehicle from. The issue continues after seeking help at a different dealership. Emailing Gwen Denney to see if Bell Honda will figure out why the vehicle they sold me will not stay aligned. American Honda corporation, where is your help? read more

shout out to Buddha and bear roberts and the whole staff overall all honestly can say one of the best dealerships I been to made everything smooth and easy show a lot of support and buddha overall 10/10 when it come to selling cars i recommend even the owner of the dealership was very nice and gave a few tips on life 10/10 and bear Roberts will hook it up read more

Worst car dealership experience ever! Worked with Dominic Jackson-Lied to us and had us go down to the dealership to pickup a new Honda CRV-EXL a car they did not have in stock. Did not apologize, do yourself a favor and purchase your new Honda from Germain Honda in Surprise. Don't waste your time at Bell Honda! Sales Manager was useless!! read more

I went I. To buy a Passport. I had a quote from 2 other dealers on my trade. After a while a manager Keith and to go over numbers and offered me $10,000 less than the others. We did the song and dance and he asked if they upped it to match would we have a deal. I said yes. I waited for a long time with no reply, except the salesman insisting it would be better for me to sell it to Carvana. After quite a long time I just asked for my keys back and left. Super bad customer service. read more

I have had wonderful experiences with service over the past few years. My car was getting older and I decided to trade in a vehicle. HUGE shout out to Anthony in Sales for going above and beyond at every corner of the process. Not only do I have an amazing new car he was patient, attentive and even corrected a small error that happened with great urgency! excellent experience! read more

If you are purchasing a used car from these guys, they will not allow you to take the car to a mechanic for a full inspection. That says it all !!! Be careful, I got ripped off !! read more

Miserable company, rude employees, liars and scammers. The dealer always is a bad choice to take your car. Asian service advisor Mikey was a train wreck. read more

If it was possible to give Bell Honda ZERO STAR that would be my award, found this dealer to have zero integrity, sale safe are friendly until you ask hard question, that they avoid, and lets say the DEALER PACK uncharge for most inexpensive add on is nuts topping over 6,000 Dollars. Do not go there unless you like abuse, and dealing with AWEFUL HIGH Pressure people. read more

I was interested in purchasing a 2019 Jeep Compass last Saturday at Bell Honda. I wanted to test drive it but there was no gas in it so the salesman (Brett Smith) said, "Well, let's just go around the corner so you see how it rides". It seemed to ride nicely but I was unable to get it up to a speed where it shifts to different gears. I wound up trading in in my 2010 Honda CRV. My son asked the salesman Brett Smith how long I would have to bring the Jeep back if I wasn't satisfied with the purchase and Brett told us I have 7 days to return it. While I was there with the finance rep we attempted to process a $5000.00 deposit but my bank had a daily limit of $2000.00 so I told him I would call my bank to up the limit and I'd make the rest. I left Bell Honda at approximately 5:30 pm and on my way home I noticed multiple things wrong with the Jeep. I immediately called Bell Honda and I told them I am coming back because there are multiple things wrong with it. They told me not to come back because there was nobody there to look at it at that time. They wanted me to come back on Monday. I didn't feel comfortable waiting until Monday so I went back the next morning. I made sure I was there when they opened at 10:00am.. When I walked in I was told to speak to the General Manager named Walid Doumit. I told him I do not want the Jeep because there are multiple serious things wrong with it and I want to cancel the deal and I want my CRV back. The salesman had told me and my son that I had 7 days to return it. The general manager told me there is no such thing that I have 7 days to return the car if I am not satisfied. I asked him why the salesman would tell us that if it weren't true. He had nothing to say and told me I could not cancel and get my CRV back. I only had the Jeep for 10 hours. And I would've been back Saturday night with it but they told me not to come back with it until Monday, At that point they took my CRV off the lot. I became very upset, and I told Walid Doumit that what he is doing is unethical and extremely poor customer service. when the car is trying to shift at a higher speed it kind of screams as if it wants to but just can't seem to do it. Also, every time you take your foot off the gas, there is a clunking noise in the motor. The screen in the car doesn't work so the backup feature and the Bluetooth feature and the radio doesn't work and the seat was broken. I was so upset he wouldn't give me my CRV back that I told them I was going to go to the news channel and BBB and post on social media what he has done to me. I mean he only had my CRV for 10 hours overnight. Walid then told me he would make everything right and he would have the Jeep looked at by Airpark Jeep and have it all repaired. It was at that point that he told me he wanted me to pay the remaining $3000.00 deposit. I told him I would pay it when he follows through with his promise to repair, I will pay it. He pressured me and told me he needs the payment, or he won't repair the jeep. So, under duress I paid the remaining $3000.00. He did get me a rental car while it is being looked at by the Jeep dealership. It's been there since June 25. 2025. I called Airpark Jeep and was told by the sales manager Gary Wonner that the clunking noise I am hearing is the motor mounts. He states they need to be replaced but he told me Walid refuses to approve them to replace them. I called Walid and he tried telling me that Jeep said there is nothing wrong with the motor, but I advised him I spoke to Gary myself and was told the motor mounts need to be replaced because it is only going to get worse on the motor and the clunking noise will get worse and it will be dangerous to drive. I told Walid he needs to honor what he promised and repair everything. He is still refusing and told me I need to come pick up the Jeep because he will no longer pay for the rental car. My son recorded Walid promising up he will do right be me and we have a "We Owe" that Walid signed. Also, my son in law spoke to Walid and asked Walid "Don't you do a full inspection on traded in cars before you put them out on the lot to sell, like any reputable company?" Walid's response was "No we are not required." My son in law said, "Then you sold her a car that you intentionally knew was not functioning properly, you took advantage of her." Buying a car is supposed to be a happy experience but Bell Honda has made it a nightmare. They lie to their customers and do not do right by them! I WISH I would've gone online to read the reviews about them before I walked into that dealership! It is very clear that this type of service is very common by reading other experiences! I should not have to pay to make these repairs. Like I said, I was willing to bring the car back 15 minutes after driving off the lot and cancel the whole thing but they told me not to come back. read more