If you want a new auto delivered with damage, confusion, lies, deceit, no one that can answer questions, no one can initiate a call back, incorrect paperwork, and the WORST CUSTOMER SERVICE then this is the dealership you want to visit. Be sure to ask for the following Alex, Griffin, Mike, Jake, and Robert. Each one of these individuals, are the worst at their positions. Our salesman Griffin never ever said thank you, we had "appointments with some of these individuals and they never showed up or called. Just a warning to anyone that wants to purchase an auto TAKE YOUR BUSINESS ELSEWHERE! read more

AJ was our salesman we came in with my wife knowing the vehicle that we were going to look at. I like the fact that he never rush us on buying anything the process was really smooth we were in and out no, problems at all. finance department answer all of our questions and where not pushing into buying extra items for vehicle thank AJ for all your help. read more

I wouldn't even give them One Star but unfortunately you have to give them something... I just bought a Used SUV Jeep Renegade Latitude. On Friday June 26, 2025 I was working with Garett then I spoke with some Very Unpleasant Female (Definitely can't call her a Lady!! The next day named Mihuni - I believe that's her name) From Bell Honda at 701 W Bell Road, Phoenix. AZ!! I was so Excited & Happy until I realized as I was getting ready to Drive off the lot & when I got a Charger!! I noticed that they: 1). Didn't get rid of the Disgusting Cigar/Cigarette Odor as PROMISED! 2). Didn't Detail It AS PROMISED before handing over me the keys!! 3). I was TOLD & it stats that it has NAVIGATION with Bluetooth connectivity!! They have enough Gull to make the statement that I don't know how to work with the "Technology" to connect my iPhone with the Radio!! So I don't know what I am doing... That's why I'm not able to see my map on the console!! Are you Freaking kidding me!!! I have been able to connect my iPhone with my son's vehicle's, to my vehicle's & My Freaking TV's, Security Cameras & Whatever else Devices I have had to in the past that needed me to!! 4). Garret told me that he wasn't Familiar with the Jeep brand he knew Honda's Better!! He also said that I could start the SUV from my Living Room!!! I said that I would more likely start it from my room!! We actually laughed about it!! 5). As Garett was putting on the Temporary Paper Plates. I noticed that there was damage to the back bumper & back Right panel! I told Garett!! Hey there has to of been an accident in this Vehicle!! He said it doesn't say anything on the CarFax Report. I said look Garett!! Look at the damage!! He said yes I see it but it doesn't say anything on the CarFax Report ... I was so Freaking Exhausted & in such Severe PAIN as I am still struggling with the after affects of my Car Accident (Hit & Run on June 8th). I also felt myself starting to get Increasingly Angry!! I didn't want to lose my Temper. I wanted to go collect myself as at this point & time I hadn't realized anything about the Navigation or the Start Button on the KeyPhoeb! I figured that I could address the smell & the detailing at a later time & as far as the damage to the back I was very pissed but I wasn't certain that I could prove anything but the Fact that later the statement I received about the Mechanics don't check for Physical Damage on used vehicles absolutely Terrifies ME!! 6). I called after I realized that I couldn't get Maps to show up on the Radio/Back-up Camera Console!! & That I couldn't start it without having to be inside the freaking car!! 7). No call back from the Dealership!! I left a Detailed Message. Regarding all of these issues!! Waited UNTIL after 3:00 pm today!! NOTHING from them except a text asking "Hey there How did we Do!?" Trust me I let them know!!! They didn't get very nice reviews from me!!!!! 8. I called them!! I got nothing but excuses & BS of it's your problem, we didn't say that, you read it wrong, you don't know what you're doing! The CarFax said it wasn't in an accident. My mechanics aren't required to look for damages!!! Are they Serious!!! The Mechanics are not required to look for damage??? Are they Kidding Me!! How can they say that they do this Major SAFETY INSPECTION on these Used Vehicles they take in.... Then make That STATEMENT!!??? Who does that!!! 9). I am reporting them to the Arizona Attorney General's Offices & the BBB.... I just can't believe they are so ignorant to think that this BS is ok!!! DON'T buy from these GUYS!!!!! read more

Ho Ho Glum...the advertised Pre Certified 2019 Honda from Bell Ford. Let check my list of things that have happened since 12/3/24: This Pre Certified vehicle was not ready on the day/time agreed upon. This Pre Certified vehicle was dropped off while I was working and I was never able to inspect it. Upon inspection: the molding on both backdoors obviously did not fit, so, first rain. This Pre Certified vehicle will be completely soak inside. the battery was burnt - indication of acid leaking. Very unsafe. The floor mats were missing, the passenger front seat is a struggle to move. There is only one key fob and the Pre Certified vehicle only locks half the time. I have been directly lied to by being told I made appointments, I clearly did not make, and have been turned away from an appointment because my "thingy" wasn't in yet. Very highly technical people at Bell Honda. And, I have been told I am "disrespectful." Disrespectful I said back. I took out a 28k loan, I gave you a fantastic car that you WILL make a profit off of, and let's see what I got - a death trap that was falsely advertised at a Pre Certified vehicle. I said I wanted my loan rewritten, and I was ignored. Now, I find out the molding for the back doors, that was supposed to be ordered weeks ago, was NEVER ordered. Not only did Bell Honda falsely claim the vehicle I took out a loan for was Pre Certified, they stuck a burnt battery and ill fitting molding in that vehicle before it was put on the lot to be sold. I did speak with a friend who spend years in the car business. He told me that cooperate audits complaints and they look at service records to make sure items are being charged for things that should be taken care of - dealerships can lose their certification over inconsistencies. Hummm, I shall call for an audit of the vehicle I purchased and encourage EVERYONE to do the same. I was also told it's managers, Walid, who dictate how much to stick into a car and what they think they can get away with, Walid. I was also told my "salesman" should be doing the leg work, Walid. Walid is the manager so I was told, then there is someone else texting me who doesn't introduce themselves. It's all a game to Bell Honda. They could care less once that vehicle is sold. Well, I am not such a satisfied customer with a huge loan for a car that was not what it was advertised to be. I like the audit idea through cooperate. I encourage everyone to audit there used purchases through Bell Honda as well. Still waiting for that molding Walid, or am I being disrespectful again? WALID the "manager" is a complete LIAR. Walid tried to convince me that I had made appointments, I did not make. When I pressed him to prove I missed these appointments, he couldn't. BECAUSE WALID IS A LIAR. read more

I gave this place only three stars because of how horrible and rude the GSM behaved to myself and Adult Sons when we were there yesterday. His name is Walid GSM. Absolutely despicable behavior. He lost his temper and patience when my sons were asking him to go slower and explain all the extra charges on the paperwork for the used vehicle. He literally threw his hands up at a frustration and snapped, telling my sons they were asking too many questions and to stop. Who does that? Unbelievable behavior. I would be remiss if I do not mention that our sales person was an absolute angel! And I truly do mean that, I cannot say enough wonderful things about this young man, his name is Armaan. He was as mortified as we were. I have no idea how a GSM can treat pain customers like that. We did wind up buying the car, but it was only because it was a great deal, great car and like I said, our sales person gave impeccable, customer service, made sure we were comfortable, understood everything, etc. needless to say, I would never go back. Unacceptable behavior. He should honestly be ashamed of himself. A grown man acting like a child. Everyone else there was great and I truly do mean that. It just takes one bad Apple to ruin it though, doesn't it? read more

Bell Honda repaired my VW car after an accident. They held the car for 2+ months with no good explanation on what was causing the delay other than parts delays to get the vehicle rekeyed. After calling the VW dealership that they were subcontracting the key cutting to directly, I found out that Bell Honda was trying to cut the key themselves, messed up the rekeying, and was refusing to pay to have VW rekey the car which is why the repair was delayed for so long. None of this was communicated to me and I ultimately took the car back and had it fixed up at another shop who finished the repairs in just under 1 week. Would stay as far away from these folks as possible. read more

Horrible sales and service. Never would we recommend Bell Honda in Phoenix. Lesson learned. When arrived at the dealership for service, the advisor said it would be 3-4 hours' wait time. Then after wasting the entire day, he said it would not be done. We were kind the entire time, things happen which is understood. Called the next day as our vehicle was still there. First contact at 3:36pm was hoping to hear the status of the vehicle, left a message. Contacted in between time above and below left messages with others, last attempt was at 5:44pm and never received a call back. You're telling us over a two-hour period you are that busy you can't give a call back regarding the status of your vehicle. Literally would take you 2 minutes. These kids being hired have no common decency and get attitudes when you ask about your vehicle, as if it is an inconvenience to do their job. They lack communication skills, and don't know the value of good customer service. You chose a job which serves the customer. If you don't like your chosen profession move on. Our brand-new vehicle, now has numerous razor cuts on the outside of upper left back windshield when picked up from service. We have pictures from before drop off inside and out. As if we would not notice on a BRAND NEW vehicle. There is more however, there is no point going on any longer. This is a negative, and we do not recommend this dealership. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

Update!!!!! I took my car to another dealer for a second opinion my AC has been fixed and I didn't have to pay the $1800 Bell Honda was trying to con me for.. Now I have ice cold AC Please if you were not satisfied with the diagnosis of your vehicle at this location do yourself a favor and get a second opinion you could be out of $1800 just like I would have been if I believed their claims. This dealer should be shut down if I were Honda I would investigate this franchise for fraudulent claims. I'm absolutely disgusted with Bell Honda service center. After reading some reviews I noticed a trend last week I was there because my Honda Civic stopped blowing cold air at only 39,000 miles. this was the original dealership that I purchased at. The service center Bell Honda. told me that it was the condenser (covered by Honda warranty) and the evaporator (not covered by Honda warranty) (was leaking ) I was told the reason for the supposed evaporator leaking was due to the age of the vehicle absolutely insane! Also just had the opportunity to read another review here on yelp with the same diagnosis what a coincidence. I'm starting to believe that this is absolutely a scam. I also called a third-party repair shop that only deals with Japanese cars and they told me that it was not common for the evaporators to be leaking and that it would be very difficult to diagnose since the evaporators are behind the dashboard. I feel that Bell Honda Service center isn't doing their due diligence. Also I'm sitting here wondering why I was quoted $1840 ... When the other Yelp reviewer was quoted $1350 For the same diagnosis be aware!!!! I have also opened a case with Honda America Corporation. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

Don't even waste your time, place is rundown, staff is a mess, managers are clueless. Took them an hour to even figure out why I was there

Amazing experience with Mason and Keith when we purchased a used car at Bell Road Honda. We negotiated a great deal and satisfied with the final outcome. read more

Everyone there is unprofessional the people in Sales talk shit about the customers behind their back they overcharged they lie about their prices. I would highly not recommend this specific location. read more

Rude people, worst experience ever; since first day that i got a car, it has trouble and they say there is nothing to do. Thtat is your car. Kind all used cars has problems be carful before sign a papers drive car over freeway and check brakes filters oil. Don't trust and them about services. If they can provide a proof . Dont trust this dealership is scamming people, I already fill a claim . If you have a trouble with them fill a claim , please this kind of business need to close. read more

Be sure to ask for Mason in sales...he's very knowledgeable and helpful. Ulises in financing was also amazing. We purchased a car today from Mason and highly recommend him! read more

We had to get our 2016 Honda pilot towed to this location for a warranty issue. The person who I scheduled the appointment must've not been at the location because they told me to drop it off on Sunday before Labor Day. She led me to believe they were open. When I called on Labor Day, they couldn't find my appointment and told me they'd call me back. If I didn't hear back that I should call back in 2 hours.got the run around for 2 days and when I took it in, they couldn't even diagnose the issue because the check engine light was off at the time I dropped it off. read more

I took my new car for its first service at Bell Honda. The service advisor was Giovanni Santana. He was wonderful. I will always return to Bell Honda as long as I live in this neighborhood they were great. read more

Horrible experience both at the dealership and the service department. Was told the wait would be "around an hour" for a routine oil change. The service department was not busy. My appointment was at 3:00. After waiting two hours I approached my contact and he said "there's less techs here at the end of the day." Absolutely no concern for peoples time. read more

so I was helping my daughter get her first new car, we came in on New Year's Eve thinking it would be a waste of time but we were in the area, my daughter liked the Mazda 3 sedan thinking maybe it could work, she wanted to lease to get her payment within budget, we had previously been to a couple other car dealers mentioned the budget she had and said do you have anything that might fit, they would say yes then come back with the dealer offer not even close everyone knows the drill, not our experience at Mazda bell road, within a hour we had come to agreement and my daughter was so happy and the payment was in her budget, I have purchased a lot of cars and this was right up there with best experiences ever, oh and by the way 2 days later they said they made a miscalculation on the payment and it was actually be $20 less a month! I mean who does that...great experience read more

Joshua was our salesperson, nice enough guy but the 2020 Mazda CX-5 we purchased in August 2022 ($28,000 61K miles) was full of bond-o and chip paint that covered up extensive body damage several washings later. This car supposedly had 1 owner from Texas and a clean Carfax - this SUV looks as if it was in a weather disaster because there are dents & dings where there shouldn't be on a car that was only 1.5 yrs when we purchased it. A) We do not work or travel up and down 10 or 17. B) We have only put approx. 5K miles on it in a year. C) This damaged revealed itself over this past year D) Bring a magnifying glass with you because you never know what they are hiding. read more

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The vehicle that they sold me came with no warranty besides a six month that doesn't cover anything. Being a girl I didn't have a clue how this vehicle should feel when you drive it. I just assumed that because I was use to driving a BMW that this is just the way a jeep drives. They pressured me into getting it under the terms of I was losing value on my BMW each day that went by. The first full day of driving it I realized that my horn didn't work. I took it back in. It took a while for them to diagnose what was going on . They sent me to another dealership for them to fix it. Between Bell Honda and the other dealership, someone did not put my dash back together properly. It is just sitting on there. They had attached a screw to my battery cable to hold it onto the battery. It wasn't until I went to use the backseats that I realized that I'm missing seatbelts. The side view mirrors don't work. They move on their own. Someone told me that the tires were wearing uneven, so I took it in to get it looked at. The diagnosis was it needed a new Pitman arm and needed a new CV ball joint upper and lower. I needed a new tie rod, and it also needs a rear main seal. Oh, and it's leaking antifreeze. Who knows what else it needs. I am extremely disappointed that they sold me such a piece of crap! I will never buy from here again. I will tell everyone I know, and everyone I don't know not to buy from Bell Honda in Phoenix, Arizona! Great job! Thank you guys. I needed this vehicle like I needed another hole in the head. I feel completely taken advantage of! read more

Services Is Horrible!!! This Is My 2nd Car financing through Bella Honda my first car they sold me in the finance department a car that had a lot of issues when I took it into service. They told me there was nothing that they could do because of the miles that came on the car ( mind you I wasn't the one who put all them miles on the car but my warranty was still good ) . So I ended up doing a voluntary repo and it messed up my credit. My second car is through my grandpa and when I take it into service and receive my car back, there's always more issues with my car, but anywhere else that I go even Honda superstition they do an amazing job this service department on 7th ave and bell is horrible and never want to take responsibility . never ever going there again and they over charge to much . read more

never in my life have I experienced worse customer service. The people here are rude and unkind and don't honestly care about the customers. They just want money and they just wanna scam you. I was looking at one car online and to look at any cars online I had to put my number and email address doing that, I did not know I would be spam called from multiple numbers and spam texted every day. I kindly asked to stop many times and they did not. They kept continuing for weeks just today I finally got in contact with someone and this is how they decided to handle the situation. Don't come here read more

Bell Honda - bad customer service - Car Dealers Near Me - Phoenix, Arizona

These salespeople are huge liers who waste your time!! I was told my used car would come with a full tank of gas. When I came back to pick it up, there was 1/3 tank! I went back 4 times to get my tank filled and was left waiting for 20 minutes or more each time! Finally, I got my tank filled. I will NEVER do business with Bell Honda again!! I strongly encourage you to avoid them!! read more

Bought a used vehicle for my daughter 2 weeks ago. I asked about the condition of the brakes, since the wheels did now allow me to see them when I did a walk on the vehicle, and was told they were, according to then182-point inspection, replaced and new. 2 days later, the the brakes began to squeal incredibly and have been consistently getting worse. Clearly, the brakes were not new as stated to me I've called for several days to reach my salesperson, who I am now learning no longer works here. So I called for a manager for the last 4 days now. I am transferred every time to a voicemail, where I leave a message and contact number. I have received zero responses. Fast forward to today, I decided to go into the dealership and speak to a manager in person. I was told to please wait for 10-20 minutes as he was in a meeting. I have now been sitting here for an hour and a half, watching the management and sales associates walk around the lobby smoking a vapes, cracking jokes and laughing to one another, every other word is f%#*ing this or f%#*ing that, all for the lobby to hear. Still not a soul to help me. This is absolutely disgusting and I regret purchasing my vehicle from here. read more

What a rip off took it in for an oil change. They told me they charge 200.00 to put freeon in so my friend bought the parts and when he went to put the freeon in it was full what a waste of money. I'm sure glad I did not pay them 200.00 for that service. I was warned that the dealer tries to sell you stuff that you do not need. read more

Larry H Miller Hyundai Peoria's loss was Bell Honda's gain! Drove an hour to Peoria for an appointment that Marisa, the internet sales person we were supposed to meet with left for the day. She also neglected to let us know the car sold in the last 24 hours. On way back home, we called Bell Honda to see if another vehicle we liked was available on the lot. We arrived within 30 minutes and the car was clean and ready to test drive. Salesman Jose Zamorano was polite, knowledgeable and customer focused. Keith patiently funneled our bargaining requests and before we knew it we signed the deal. Nick in finance even worked overtime to get us out the door with a nice used vehicle with floor mats thrown in! Thanks Bell Honda for the exceptional customer service! read more

Lol. I rated this place one star, then updated my review and rated them three stars. Now I am updating again, and I am rated them again a one star business. They won't stop calling me. The day I showed up in person, I told them I was not interested in the models that they were showing me. A couple of days later they would follow up call me (which was expected), and I would tell them that I was still looking for a vehicle and if I was interested in one of theirs, I would let them know. And they would keep going on because it took me a solid two weeks to find a vehicle. So then I told him I was no longer interested and please stop calling me. And for a couple of weeks they did. But now they're calling again, repeatedly. So I have called and left voice messages for three sales people, as well as their customer service department, as well as at the front desk. It's sort of comical and sort of sad. read more

Bell Honda - This says EVERYTHING you need to know about the place. Great first impression. - Car Dealers Near Me - Phoenix, Arizona

Last week I was taken advantage of in the sales department by Alex. I took my brand new HRV in for a second servicing since I purchased it earlier this year. Somehow, Alex recommended that I change out all four tires on my brand new vehicle because I mentioned to him that I was going on a road trip this weekend. My vehicle has 15,000 miles. I spoke to Iris a sales manager, who was not able to provide any resolution. All she did was shut me down and disregard the fact that I was taken advantage of. Since I spoke to her, I've been trying to contact anybody in leadership at the dealership and that is nearly impossible. Everyone I have spoken to over the course of the last few days lacks professionalism and work ethic. Everyone except for one gentleman by the name of Michael. I will never take my car back to this Honda dealership and when it it's time to trade it in in two years, I will not be going back here. Every bad review that you read on this dealership holds some truth based off of my experience. read more

Terrible. There are so many other dealerships to go to. Please pass on this one or at least put it at the bottom of your list. Manager Luis Becerra. Unfriendly and downright rude. Had a deal that would take one extra day so I could consolidate funds for cash offer. I was told if I didn't make the deal on the spot the car would be $700 more tomorrow. What a joke! Who does that? I left and won't be going back. Way to close the deal guys!! Money out the door!! As you can see they have terrible reviews on yelp. If you are looking for a Honda go to Right Honda instead. Or even better go to Right Toyota for a car. Those guys are awesome!! Only reason I did not buy there was because of a lack of used car inventory. Gave this dealership 1 star because their sales rep was really nice. Hope he finds a better place to work. read more

DO NOT GO HERE!!! This place is a total scam!!! I recently spent over $1,300 to have my right motor Mount fixed and a valve adjustment. Immediately after the car was "finished" it was looked at by another mechanic so that he could do some additional work. He text me to let me know that "whoever did the valve adjustment and motor Mount, did a terrible job" I then contacted Honda with the text messages that were sen to t me and their response was "we're so sorry. We're very embarrassed" they asked if I could bring it back in so they could fix it and I told them absolutely not. I don't feel comfortable coming back to a place that couldn't even put the bolts back on. Their service manager JUSTIN TRAN neglected to call me back twice and when I finally got a hold of him they best he could do was a "free oil change" seriously this place is awful. I will never come back read more

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Some people that work there just didn't want to be helpful. I said I needed help since the persons I was working with wasn't there. She pointed in the direction of someone that was already working with another customer and said "they can help you". I would think you should get their attention for me instead of them having no clue what's going on and me having g to chase down another employee. Communication should be better and customer service should be improved. The ones at the entrance of the garage aren't very friendly. I'd much rather drive all the was to Tempe Honda because the service there is immaculate read more

I rather not even give a star. Terrible customer service when you make a purchase and them need repairs. They just want your business then you go away, that's what they like. They do not care your safety read more

It's incredibly unfortunate that the sales and service side don't communicate at all. I went in today to get my Zantek done. Which was something that is added on when purchasing the car from them. Got there and the service people said due to the rock chips they advised against it because it will fade the paint. Sent me over to finance to speak with them about getting a refund. They said they didn't deal with that. Sent me to the sales team. The guy that helped me there gave a completely different answer. Sent me back to service and told me they were going to detail my car inside and out, service had no clue about this. Took photos of my car because if it damages my paint I will contact my lawyer. Seems like a recurring issue at this dealership. Only positive of this entire trip - Kayla and one other gentleman from service were very helpful and empathetic. Outside of that small glimmer of hope (kind service people) I honestly will never buy a car from here again. Nor will I recommend anyone again. Every time I have come here it's always the same thing. Back and forth and back and forth. Just not worth the headache anymore. So disappointed. read more

This place is a rip off. They overcharge for all parts. And they lied to me on the phone about replacing a mirror. Then they have the nerve to say it's my fault. Yeah, I do blame my self for going here. Do not make my mistake, do NOT go here! Update: And now it turns out 1 piece of the mirror was for the wrong side. DO NOT GO HERE! read more

***AVOID***AVOID***AVOID***AVOID*** ***SCAM***SCAM***SCAM***SCAM*** Scammers, not trustworthy! They tried to pull a sneaky applications that I did not approve of until I had my assistant back home and the financial company I had my pre-approval with, confirm on the back end. After further review, both said this dealership tried to put the vehicle under my personal instead of under my business as we discussed MULTIPLE times. The whole time the "sales manager" kept trying to force me to leave a false 5 Star review on Google/Yelp to trick people into coming to this location, And I kept telling him "NO". After the third attempt of him trying to force me, he just gave up. The financial company I have my pre-approval with stated that they are supposed to put it under my business name/account and he isn't sure why they are trying to run a whole new application under your personal: "..something doesn't seem right". What makes its more suspicious, their financial guy even confirmed that his team tried putting to put it under my personal (as I told them NOT to do multiple). He could not even hold eye contact after this, you can tell he felt embarrassed by his team. I went back to the sales floor before my departure to address the matter, and go figure, no one was around. As the title says, ** SCAM artists. Avoid ** read more

I recently made a trade for a Mercedes Benz sedan at this dealership on Monday 07/15/2024, giving up my Mercedes Benz SUV. During the transaction, I noticed that the main drive belt in the sedan was in bad shape. When I brought this to the dealership, they refused to replace it, citing that they were already taking a loss on the car. Despite their stance, I got the car home and called a mobile mechanic to replace the belt. The mechanic informed me that the dealership should have caught and replaced the belt during their inspection, as a broken belt could have led to engine damage, cost of the belt and labor done by myself was 450 plus taxes. I would never buy any other car from this dealership nor any 2nd hand car. BUYER BEWARE gets an independent inspection done do not trust this dealerships shop. read more

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You're not going to believe this, but it is honest to God fact....I just bought a used Toyota truck from Bell Honda Feb 2025 and I was disappointed with the experience. I have purchased many vehicles from dealerships in my past 77 years and Bell Honda was the utmost, worse experience. I drove from Tucson, because the truck was advertised as a standard transmission and that's mainly what I wanted. When I got there, to my amazement, it was actually an automatic. Even the sticker on the windshield said it was a standard shift, which was false. I asked the sales lady, before I left Tucson if she was certain that it was a stick shift and she said that she double checked, and, for sure, it was a standard five speed stick shift. Also, the sales gal was dishonest because she was going to let me drive all the way out there letting me believe that all I had to bring was $1000 but, withheld the fact that she actually wanted $1700 and she knew it. She was very pushy and kept cutting short the conversation, repeatedly asking when I was going to show up. Management did not rectify or compensate for faulty brakes, when I complain about them which was a safety issue. The pads were too large for the rotors as I was told by a reputable repair shop. I asked the sales lady if the truck had low profile tires, because it sort of look like it in the advertised picture which I did not want but I couldn't tell, for sure by the pictures on the Internet site and she dodged my question which in fact it did have low profile tires on the non-standard, oversized 17 inch rims instead of the 14 inch rims, which made the ride extremely rough and scraped on the frame as you made a sharp turn, so, now I have to buy new 14" tires, new wheel rims, and then get an alignment to the tune of more than $1000 because my wife and I both have bad backs and cannot deal with the ride. this truck currently gives. I obviously recommend shopping somewhere else. I would be very surprised if Bell Honda stairs in business if they treat other customers like this. I certainly would upgrade my online sales representative if I were them. Check out other feedback on the discrepancies of this outfit. Their overall rating is certainly not the best. read more

This review is for the auto repair shop. A few weeks ago I had one of those 'Murphy's Law' days. In my mile long to do list I had an open item to take a family member's car here for a small repair while my family member was in the hospital. When things were very close to go wrong, Brandon stepped in and saved the day. He helped me get what I needed done, and treated me with the utmost respect and empathy. He helped me feel I got something accomplished in an otherwise 'cwappy' day. After a long workday and almost at the end of his shift Brandon showed he really cared for a customer. This is the type of behavior that earns businesses lifelong loyalty from customers. Thanks Brandon! read more

Buyer BEWARE Purchasing the car was easy. It's the follow through that these folks don't have down quite yet. I had an issue with my new car's registration. I called and left messages repeatedly but no one returned my phone calls or messages that I left. I finally got so irritated that I asked to speak to a manager. I dealt with a particularly snarky lady who transferred me to someone's voicemail after I specifically asked that she not do that. If this wasn't bad enough, when I tried calling back the dealership my calls were repeatedly put straight through to that person's voicemail without ever being answered again. I have filed a complaint with Honda corporate and hope to hear back from somebody sometime soon. This was an issue that could've been easily remedied as it was when a manager finally took my phone call. I will never recommend this dealership to anyone ever again. I bought two cars from these people in the course of about three weeks. I'm absolutely amazed that they would treat a loyal customer so poorly. read more

Bought 2022 Honda Civic from Bell Honda. Five days after purchasing the vehicle my headlight system warning light came on. Took it back and they said the cause was a battery, made me go through hoops to get a new one. Next (first maintenance) appointmenthad the same code. They then said the cause was a damaged headlight. No crash no damages since. I recommend having an independent mechanic look before purchasing. They got me don't let them get you. Or take your business elsewhere. Plenty of other Honda dealerships in the Valley. read more

Bell Honda - Car Dealers Near Me - Phoenix, Arizona

The experience at this dealerships service center is something from a nightmare. Long story short: You'll be con'd by Steven with the pricing, they will fix the cars issue after many attempts, cause another & act as if they didn't, then "fix" the issue they caused as if it's a generosity to you & waste your money/time. AVOID BRINGING YOUR CAR HERE FOR ANY WORK. And if Christian AKA Chris is your technician, good luck! The service manager "Gwen" can never be reached you'll be given a run around by "Justin" some kind of manager below Gwen. Promised a partial refund for the issue with Steven and not given it. They don't even properly reassemble the car back with all its screws and bolts without an additional trip back up there even once they had the car for a week on what was supposed to be an 8 hour job you paid $2300 for. There's nothing offered for the inconveniences besides a "sorry". read more

Bell Honda - Missing screws after disassembling the car and wasn't put back in once work was completed. - Car Dealers Near Me - Phoenix, Arizona