We had a refrigerator quit and called a refrigerator service company. I think it was a mom and pop…read moreshop. The fella came out, disassembled the refrigerator and said he thought it needed a new fan motor and would order one and come back to replace it. So we waited (crickets) and called back and he said the fan motor would come in by Monday (this was Wednesday) (again crickets). Called again....again...and again..... Soooo we called Circle N Appliance and they were here that day, looked at the refrigerator, plugged it in, didn't see anything wrong with it. He said he thought that maybe the motor froze because food was covering the fan (admittedly it was, duh on our par). So he put the refrigerator back together and didn't charge us a penny. Guess where we're buying our next appliance...

I took two fans to Reid's yesterday. The fans are shaped like Monkeys so I was really sad when they…read moreboth stopped working. They were not sure that the fans could be fixed but they were willing to take a look. I just got a call that they cleaned to clean the motors and were able to get both fans running again. I am so glad in our disposable society that there are still places like Reid's who repair appliances.

Although he was unable to fix my washing machine he was a very courteous man and very helpful. It…read morewas simply going to cost more to fix it than it was worth and I appreciate his honesty a lot! This business came highly recommended from a friend of ours.

Wow. Dropped off a very old and dirty vac in disrepair. The experts did a full service and got it…read morelooking and working great in no-time.

From the owner: All of your Kirby vacuum needs from bags,belts and shampoo all the way to our 1hr or less vacuum…read morerepairs we can repair anything you need and have you back cleaning at tip top performance the same day.

Can you rate lower than "one star" (lol) This place has…read more"Motto" in direct contrast to the Boy Scouts Motto. Boy Scouts are to be Helpful, Friendly, Courteous and Kind. You won't get service like that here !!!

Excellent service! I told them what was wrong and what part was needing replaced. They were…read moreaccommodating to my work schedule and made it that I was the last call of day. Called me when tech (Cary) was on his way. He was friendly and thorough. Not only did he fix my dryer but also picked up after himself (not much mess) by picking up my broken pieces and new part wrapper. That's a huge plus for me. Price was reasonable as well. If needed, I will Definitely will use them again.

Greg, it took me 2 minutes and 26 seconds to hook the hose back up. Your "tech" wanted me to…read morereschedule for another time because he couldn't wait that long? I never asked him to hook it up - I was moving it myself when he abandoned his potential customer... And you got it! I guarantee neither me or anyone else I know will be contacting Biggs for your service (or lack thereof) again!

Greg, my review is 100% accurate. I never called you an idiot. I said you spoke to me like I was an…read moreidiot. You weren't even mildly interested in helping me or taking the job. You DID tell me you'd be by at 9. I didn't call you because why would I want to speak to someone who treats potential customers poorly. Usually I only post reviews for OUTSTANDING service or to warn others for POOR service. Yup, I hung up on you. I get to tell people of how your business performed. Calling me to ask me to take my review down doesn't work. What did you think you were going to do to make it better?? I already hired someone else who is doing a GREAT job. It's creepy that you were counting my friends. Move on, dude. You were awful. And you know it.

I am with "no stars" and a lot of the other reviewers. My friend paid in full for a part that…read moreneeded to be ordered back in January, 2021, and she still does not have the part. She would call and get the answer the others got, "the parts on order", "it should ship next week", blah, blah, blah. She finally asked for a refund and they said they would send it out, or they would send it out tomorrow, or even "it's in the mail." My friend needs her money back to live on. I could just copy and paste what these other reviews are saying. Customer service is ZERO and they are liars. They are now avoiding my friends calls! What a sorry company to carry the Amarillo name. How can you sleep at night knowing that you steal people's money! Read all the other reviews, this is their pattern. PLEASE STOP USING THIS COMPANY.

DO NOT HIRE! VERY UNPROFESSIONAL. Paid $600 to get our refrigerator fixed and it broke only after…read more3 months. Called and asked if he could replace the part and said the part was not available. We waited over a year and part still supposedly hadn't come in. So then he offered to take the refrigerator again to his shop and kept it over 7 months and supposedly it's fixed. Still sitting in the garage unused wondering if it's even fixed. We had to buy a new one.

Very bad experience. This was my first time dealing with Super appliance and it was not a good…read moreexperience. The lady that helped me on the phone was very cordial and helpful but when I called the second time a man named Eldon answered and left me on hold for 15 mins. So I drove to there location and was still on hold when I walked in the door I let them know I was still on hold and he rudely responded to me no you hung up on me. Another man had actually answered the phone and asked me what he could help me with and I let him know I was already being helped by Eldon so he put me back on hold. Very dissapointed as I am a local and have lived here in Amarillo for over 35 years and I was told that super appliance was a local family owned business. So now I actually need to buy a dryer. I will be buying it from a local business not a chain as I believe in supporting our local businesses. However it will not be Super Appliance and I will never patronize them again.

Blake came out to do a service call and basic just came out to look at the machine and said it…read morewould be better to just buy a new washer because whirlpool is made by Maytag and they are not good. Didn"t even turn the machine on to do a diagnostic test one it and charged me the service charge with out doing anything... I paid for him just to come look and talk about buying a speed queen machine!!! Rip-off

Rude from first text message. Impatient about getting model number…read more Told me the washer wasn't leaking when he can see the towels used to soak up water. Blamed me for all problems. None were his responsibility. I paid $130 for him to pull my washer out and use MY extension chord to another outlet. Every issue I had - he said was user error in a rude way. I own and operate a service business. I will be using his over all demeanor as an illustration of how NOT to treat our customers who just need help.

Samsung gas oven would not light off. They came out the next day, calling to saying they were on…read morethe way. Did a evaluation of the problem an found it was not a part failure but dirt keeping it from lightning off. On time and honest and it looked like a family run business (more of those need). Will use them again if I need them.