Although he was unable to fix my washing machine he was a very courteous man and very helpful. It…read morewas simply going to cost more to fix it than it was worth and I appreciate his honesty a lot! This business came highly recommended from a friend of ours.

Can you rate lower than "one star" (lol) This place has…read more"Motto" in direct contrast to the Boy Scouts Motto. Boy Scouts are to be Helpful, Friendly, Courteous and Kind. You won't get service like that here !!!

Excellent service! I told them what was wrong and what part was needing replaced. They were…read moreaccommodating to my work schedule and made it that I was the last call of day. Called me when tech (Cary) was on his way. He was friendly and thorough. Not only did he fix my dryer but also picked up after himself (not much mess) by picking up my broken pieces and new part wrapper. That's a huge plus for me. Price was reasonable as well. If needed, I will Definitely will use them again.

I have had to file a police report for theft on this company. I paid for 2 items on May 4th, 2020…read moreA water filter for $49.99 and an air filter for $18.99 Despite all of my calls - no product or refund of money I am hoping the police department can help get my money back July 4th will be 2 months of no products, no refunds or returned phone calls

I called all over town to get my Kenmore commercial sidekick refrigerator and freezer looked at…read more The Kenmore. repair man that came out said it couldn't be fixed and it couldn't be replaced. DIRECT appliance was the first ones that actually had a person answer the phone not call me back. They had a opening. The next day came out fixed the refrigerator and charged a reasonable rate. We live south east of Amarillo so it was a hike for them to come Later in the year the freezer went out. I would have replaced everything, but they are an odd size and no longer manufactured. They came out that week and repaired it now my 2005 side kick pair run like new! These are my go to guys

Need a job done fast jack of all services is the man to call fast and neat and very friendly got…read morethe job done and for a reasonable price . I'll give him a 5***** stars rating and will be calling him often for fixer uppers in our home thank you very much marc.

From the owner: Living stylish and comfortable in your home shouldn't have to cost you a bundle and that is why I’m…read moreyour budget friendly home service handyman. From the smallest and mundane tasks to the big and complicated home improvements, I can help you feel at ease when it comes to repairing or upgrading your home. When you are living on a budget and something goes wrong in your home it can be stressful and troubling as to how you are going to solve the issues that big name repair services are going to charge you

Wow. Dropped off a very old and dirty vac in disrepair. The experts did a full service and got it…read morelooking and working great in no-time.

From the owner: All of your Kirby vacuum needs from bags,belts and shampoo all the way to our 1hr or less vacuum…read morerepairs we can repair anything you need and have you back cleaning at tip top performance the same day.

Very bad experience. This was my first time dealing with Super appliance and it was not a good…read moreexperience. The lady that helped me on the phone was very cordial and helpful but when I called the second time a man named Eldon answered and left me on hold for 15 mins. So I drove to there location and was still on hold when I walked in the door I let them know I was still on hold and he rudely responded to me no you hung up on me. Another man had actually answered the phone and asked me what he could help me with and I let him know I was already being helped by Eldon so he put me back on hold. Very dissapointed as I am a local and have lived here in Amarillo for over 35 years and I was told that super appliance was a local family owned business. So now I actually need to buy a dryer. I will be buying it from a local business not a chain as I believe in supporting our local businesses. However it will not be Super Appliance and I will never patronize them again.

Blake came out to do a service call and basic just came out to look at the machine and said it…read morewould be better to just buy a new washer because whirlpool is made by Maytag and they are not good. Didn"t even turn the machine on to do a diagnostic test one it and charged me the service charge with out doing anything... I paid for him just to come look and talk about buying a speed queen machine!!! Rip-off

Rude from first text message. Impatient about getting model number…read more Told me the washer wasn't leaking when he can see the towels used to soak up water. Blamed me for all problems. None were his responsibility. I paid $130 for him to pull my washer out and use MY extension chord to another outlet. Every issue I had - he said was user error in a rude way. I own and operate a service business. I will be using his over all demeanor as an illustration of how NOT to treat our customers who just need help.

Samsung gas oven would not light off. They came out the next day, calling to saying they were on…read morethe way. Did a evaluation of the problem an found it was not a part failure but dirt keeping it from lightning off. On time and honest and it looked like a family run business (more of those need). Will use them again if I need them.

Excellent customer service! Great value and expertise- Tony does great work and we appreciated…read moretheir prompt service. Highly recommend as they repaired my dryer, now it is time to go do laundry once again. Awesome family business!! Thank you!

Ok, so this was the appliance service we called first to repair our refrigerator. The gentleman was…read morevery pleasant and was here the next day as promised. He took our refrigerator apart and determined that our fan motor was out and he needed to order one and would let us know when it was in to reschedule a time to install it. So we waited for a return call (crickets) ... and waited .... (Crickets). So my husband called him back again after the second week. He said the fan motor would be in Monday and he'd call and set up a time to repair it. Again (crickets)....we waited (crickets)....and waited (crickets). We tried calling numerous times with no response so called Circle N Appliance and they were in and out in a day. (You know where I'm going with this, right? Skip A-1 Appliance and go straight to the Cs for Circle N Appliance.) I gave A-1 Appliance 2 stars because he showed up on time and he didn't charge us anything but left our refrigerator in pieces. Why he didn't just tell us he couldn't fix it is beyond me. I mean, we wouldn't have been upset and we would have had our refrigerator up and running much sooner. ‍