Danny Potts, the owner, was punctual and professional. He arrived a bit earlier to the appointment…read moreto assess the job and make sure to buy the correct parts. He came back after a short while with the parts that he replaced. Basically he dug to remove the old box encasing the broken gate valve and replaced the old box with a new larger one and replaced the gate valve with a new ball valve. He had with him his assistant Alex whom he closely instructed and supervised at any steps. After he completed the job he performed at no additional charge a leak assessment and it was determined that the cause of the increase in my water bill was caused by a defective water stop in one of my toilets. He replaced the water stop and repeated the leak test. It was reconfirmed that that was indeed the cause. We will keep monitoring the water meter for a few more days just to make sure. However as far as today's visit I am quite satisfied. Not only he was punctual, knowledgeable, and professional, but also he has a friendly personality that makes it easy to work with. His price was also reasonable and in line with our quotes we received from Yelp. He will be from now on our plumber of choice. I include before and after pictures of the shut off valve replaced.

Great experience with DR Potts Plumbing! Professional, friendly, and reasonable rates. Highly…read morerecommend!

Our water heater started leaking so we were looking for a replacement. We called our usual plumber…read morebut got a voice mail saying they'd call right back. We called others that refused to give us an estimate over the phone. After a couple of hours with no call back, we called our HVAC company to see if they did water heaters. They said no but recommended Pratt Plumbing. My wife called and was told about what it might cost. She asked them if they could do it that day. They showed up and looked it over and asked if she wanted it done. Of course we did, and it turned out that he even brought the right size with him just in case. He was fast and very professional. Everything was installed, checked, and explained. Cost was right on the estimate. We found our new plumber. It's been four days and still no call back from our other plumber. We highly recommend Pratt Plumbing.

Shady pricing. Ended up not using them after realizing what they were doing with their pricing.read more

Theif the owner is! Don't use them, do sloppy work and rob old women! 2400.00 I was charged for…read more300.00 water heater!

This guy is a thief. Had issues with my washing machine making gurgling noises by the time they…read moreleft , The toilet wouldn't flush.The toilet was fine before this charged me $1700 and still no issue solved.He is right there when he's ready to collect his money. I bought a bottle of drain cleaner and then mentioned seeing his ad on yelp. He didn't act like he knew anything about the $10 discount and I still haven't got my drain cleaner.. He used the excuse that he save my life because the drain cleaner could be very dangerous. I called one 800 plumber after these pools left and they fixed it within a few hours. Our toilet is working fine now I think he was trying to sell me a new toilet. A big rip off!

I have American Home Shield, so A1 Plumbing was the only company they would send out. My home is…read more12 years old. I had a new hot water heater put in December 2017 (5 yrs ago). That company came, drained, and put in a new hot water heater and attached back my instant hot water circulating pump in around 3 hours. No replumbing/redoing of existing valves/pipes/thimbles/etc. Day 1 of A1 at my house went on for 7 1/2 hours (and the tank was already drained!!) and the man (he was polite enough) had to go to Home Depot to get parts. WHAT??? No water for over 7 hours. Suddenly, all my plumbing to and from the hot water heater PLUS my two year old recirculating pump needed replacing to get them up to city code (that when I called the city , hasn't been changed since 2015). WHAT??? American Home Shield paid for my hot water heater but I have to pay $1025 to get my system up to "code" even though code hasn't changed since 2015 and it was all fine in 2017. (??) I was SICK at the out-of-pocket expense, and know much of the work was totally unnecessary but it was all torn out, what could I do?? Warning: when using A1-they don't answer calls/messages (I tried 5 times the first day the young man was here). Hmmmmmm. After 7 1/2 hours, I was beginning to think he's remodeling my garage as long as this was taking and as much banging/noise as there was...and he STILL was not finished.....UGH He knocked at 8:30 pm to say he would have to return the next day to finish. What a mess & another day with no hot water! I'm no plumber, but I'm pretty sure I could've gotten it put in by myself in less than 7 1/2 hours. Day 2: 2+ hours but he finally finished. A1 never returned my calls from either day, but the young man left without me paying him....so I'm betting that they'll remember my number suddenly! I will post comparison photos of before plumbing vs new plumbing.....looks exactly the same????? City came out--all code things inside (nothing was changed) and in attic were fine, but after 10 + hours of installing the water heater-- A1 had installed USED parts on my NEW hot water heater. The city code inspector called the company to tell them the old parts are not acceptable and would leak, A1 will have to come back for the 3rd time to fix it correctly. UPDATE: same plumber came--hoping parts were new this time. Not sure if city will have to come back. He made changes in about 45 minutes and was not pleasant this time around. So, after nearly 11 hours, it's in and hopefully, up to code. If you have American Home Shield, you might have to use A1, but if you don't have AHS, I would recommend using ANY OTHER plumbing company before A1. My experience with them has been expensive & miserable.

Beware this company! My toilet was loose. My warranty company sent A-1 out. They put my toilet in…read moreat an angle. When he was done he said, "Sorry that took so long," and left. I called them back, and they came back with the same guy and another employee. They said they would have to dig up my floor and replace old pipes for $3000. After reading their reviews online (one of which was eerily similar to my situation) I decided to call a more reputable company because there was no way I was trusting these incompetent plumbers to dig up my floor and pay them $3000 to do it. Mr. Rooter came out and said the pipe under the house was fine. It needed a flange, etc. they did the job for less than $900 and they were incredibly professional. I've informed my warranty company that I never want this company at my house again.

They were clear about the price of repair for all jobs before starting. Repairs were made…read moreefficiently, communication was clear, and I will use their service in the future. There is a diagnostic fee that is disclosed to all customers before they service anything.

I was able to get all of my sinks and toilets flowing correctly by going down the vent pipe myself…read more I was just having one issue with one shower drain draining slowly. I called Route 66. They gave me an estimate of $400 whether it was going to take five minutes or an hour. The service man was very understanding when I turned down their estimate. I feel sorry for their service people. They probably spend most of their day, giving estimates and being rejected.

We had a refrigerator quit and called a refrigerator service company. I think it was a mom and pop…read moreshop. The fella came out, disassembled the refrigerator and said he thought it needed a new fan motor and would order one and come back to replace it. So we waited (crickets) and called back and he said the fan motor would come in by Monday (this was Wednesday) (again crickets). Called again....again...and again..... Soooo we called Circle N Appliance and they were here that day, looked at the refrigerator, plugged it in, didn't see anything wrong with it. He said he thought that maybe the motor froze because food was covering the fan (admittedly it was, duh on our par). So he put the refrigerator back together and didn't charge us a penny. Guess where we're buying our next appliance...

I took two fans to Reid's yesterday. The fans are shaped like Monkeys so I was really sad when they…read moreboth stopped working. They were not sure that the fans could be fixed but they were willing to take a look. I just got a call that they cleaned to clean the motors and were able to get both fans running again. I am so glad in our disposable society that there are still places like Reid's who repair appliances.