Greg, it took me 2 minutes and 26 seconds to hook the hose back up. Your "tech" wanted me to reschedule for another time because he couldn't wait that long? I never asked him to hook it up - I was moving it myself when he abandoned his potential customer... And you got it! I guarantee neither me or anyone else I know will be contacting Biggs for your service (or lack thereof) again! read more

Greg, my review is 100% accurate. I never called you an idiot. I said you spoke to me like I was an idiot. You weren't even mildly interested in helping me or taking the job. You DID tell me you'd be by at 9. I didn't call you because why would I want to speak to someone who treats potential customers poorly. Usually I only post reviews for OUTSTANDING service or to warn others for POOR service. Yup, I hung up on you. I get to tell people of how your business performed. Calling me to ask me to take my review down doesn't work. What did you think you were going to do to make it better?? I already hired someone else who is doing a GREAT job. It's creepy that you were counting my friends. Move on, dude. You were awful. And you know it. read more

Wow. Called and a prompt appointment was made for the very next day. The very next day I get a text message could we delay for the following day? The next day I start getting messages to delay, would that would be OK? Another text message, got to delay would that be OK? And then a third phone call saying he would be making another delay, which I agreed but with a note of frustration in my voice and then he said: "You know what? Let's just cancel. You'll find somebody. It won't be me. I don't want you to be frustrated with me." I told him I would Yelp him Good. He said OK. I mean, what did I do besides call him for an appointment? read more

I have been very pleased with all of my interactions with Greg Biggs, regarding my HVAC needs. It began with my refrigerator freezing, with the result of it no longer cooling my food. I contacted Biggs Service Co, and spoke with Greg, who asked several questions and then very accurately diagnosed the overall problem and what to do to get my refrigerator working again. He did not come out at that time, because he had been able to solve the problem over the phone. It would have been an after hours service call (it was a weekend evening) that would have cost a pretty penny I am sure. Greg did recommend that he or someone come out to further establish why the refrigerator froze up, sometime the upcoming week, during work hours. Other companies I had called that evening, before Greg, told me they would come out for "X" amount of money - nobody else gave me expert advice over the phone for free, essentially fixing my refrigerator at no cost! I did have Greg come out to look at the refrigerator, as well as my furnace and A/C (with winter fast approaching). He examined the furnace and A/C carefully and determined they were both in good, working condition. He did not do a full examination of the refrigerator because it was working fine now (b/c he fixed it over the phone). He advised me of what he thought may have caused the refrigerator to freeze and stated he would be happy to come out if I had further problems with it. Greg was polite, friendly, accommodating, skilled, and efficient. He explained everything very carefully. He is very honest and has a lot of integrity. I will most certainly keep his information and have him as my go-to HVAC/appliance/plumbing/etc. person, from now on. I was very impressed! read more

I talked to Greg today at Biggs. He was able to explain the resolution to my problem and the saved me a lot of money. He was very friendly and knowledgeable. I will call him again when I need help. read more

I rarely leave reviews but Greg was the most unprofessional person I've dealt with in anything. I was very much looking for same day service as my AC was out. He told me to expect to spend $3k-$4k to replace my unit outside or $5k for everything inside and outside after I described the issue I was having. He gave me an approximate time he could be there and being the only person that was able to look at my AC, I told him yes I'd like for him to look at and diagnose the issue for me. He called at the time he said he would and told me he'd be there in about 20 minutes. I gave him the directions to find my house. I was expecting a doorbell ring or knock any minute but my son needed help in the bathroom so I went to help. I noticed a text saying he was at a house and I confirmed yes you're at my house. I went to the front door, nobody there. I went to my back door which also has a driveway, and nobody is there. I goto my garage and open it and nobody is there. I grab my phone to look at my cameras, and I see someone driving off. I see him calling me and I answer. It's Greg and he begins to berate me over the phone, asking why didn't I answer my phone. He then tells me he's too busy for this and it's too hot outside. I finally get a word in and ask if he knocked on a door or rang a doorbell. Nope, he's gone and isn't going to help, and I need to find someone else. Well I did find someone else and they showed up about 20 mins after he drove off. They actually rang my doorbell and I let them into my home. I explained my issue and they went outside and fixed it in about 5 minutes. I left a review on google where I found Biggs, and he responded by putting my home address in the review and gave his policy for refusing service to me. I'm thankful he refused service and that I didn't have to deal with him trying to sell me a whole new hvac unit that he said he was prepared to install that day. read more

I found Greg's number on the Nextdoor Neighbor app from neighbor reccs and Greg is AMAZING! He made $0 from us and helped us every step of the way with our plumbing problem. I sent him a picture and explained the problem and he made sure I was connected with the right people right away (on a Saturday!). From connecting us with the correct scope guy to the correct drain guy - Greg is a great listener, gives great advice, and you can trust him with whatever home issues you may have 100%. read more

I called Biggs (Greg) to service a mini-split that I thought wasn't working very well. Greg was very courteous and professional. I like that. Service company's should be about service and Greg was perfect. Anyway, it turns I just wasn't using the mini-split the way it was designed. Being a Mitsubishi Mr. Slim for our 3rd floor it was really designed to run all the time. Greg explained this well, describing the fact that it's DC motors and compressor were much more efficient that other systems and that in truth my power bill might actually go down since my main AC (for the 1st and 2nd floors) wouldn't have to work as hard. As a courtesy, he checked the freon and found it smack where it was supposed to be. There was no charge other than the service fee (required by my home warranty contract). I really appreciate the detail he went into describing my unit and how best to maintain and use it. Great guy, Greg. Will definitely call him again in the future. read more