We had a refrigerator quit and called a refrigerator service company. I think it was a mom and pop…read moreshop. The fella came out, disassembled the refrigerator and said he thought it needed a new fan motor and would order one and come back to replace it. So we waited (crickets) and called back and he said the fan motor would come in by Monday (this was Wednesday) (again crickets). Called again....again...and again..... Soooo we called Circle N Appliance and they were here that day, looked at the refrigerator, plugged it in, didn't see anything wrong with it. He said he thought that maybe the motor froze because food was covering the fan (admittedly it was, duh on our par). So he put the refrigerator back together and didn't charge us a penny. Guess where we're buying our next appliance...

I took two fans to Reid's yesterday. The fans are shaped like Monkeys so I was really sad when they…read moreboth stopped working. They were not sure that the fans could be fixed but they were willing to take a look. I just got a call that they cleaned to clean the motors and were able to get both fans running again. I am so glad in our disposable society that there are still places like Reid's who repair appliances.

Although he was unable to fix my washing machine he was a very courteous man and very helpful. It…read morewas simply going to cost more to fix it than it was worth and I appreciate his honesty a lot! This business came highly recommended from a friend of ours.

A bad wind storm we had knocked out our power and was flickering off and on. I didn't know it…read morewould destroy my oven but it did. The range top kept working but I couldn't use the oven at all. I kept getting an error code. I called Direct Appliance after a couple other places refused to even come out where I live, about half the distance to the Boys Ranch. I talked to Bryan and he came out to check my range and said a part was fried and he would need to order the part and it would take about a week to get it and then install it. He gave me the price, I gave him half the cost so he could order the part after making sure he could get the part. My electric range is a smooth top and at least 17 years old and was new when we got our home. A week later he came out to install the new part and now my ranges' oven is working like new again. Getting it repaired was much cheaper than buying a new stove. Bryan was very nice, worked clean, had reasonable pricing for his work and most of all trustworthy. If you have an appliance problem and live outside of Amarillo like I do in Valle De Oro he will travel out here. Direct Appliance will be my go-to service when I need work done next time, be it washer, dryer, frig or stove.

I have had to file a police report for theft on this company. I paid for 2 items on May 4th, 2020…read moreA water filter for $49.99 and an air filter for $18.99 Despite all of my calls - no product or refund of money I am hoping the police department can help get my money back July 4th will be 2 months of no products, no refunds or returned phone calls

Excellent service! I told them what was wrong and what part was needing replaced. They were…read moreaccommodating to my work schedule and made it that I was the last call of day. Called me when tech (Cary) was on his way. He was friendly and thorough. Not only did he fix my dryer but also picked up after himself (not much mess) by picking up my broken pieces and new part wrapper. That's a huge plus for me. Price was reasonable as well. If needed, I will Definitely will use them again.

Can you rate lower than "one star" (lol) This place has…read more"Motto" in direct contrast to the Boy Scouts Motto. Boy Scouts are to be Helpful, Friendly, Courteous and Kind. You won't get service like that here !!!

Wow. Dropped off a very old and dirty vac in disrepair. The experts did a full service and got it…read morelooking and working great in no-time.

From the owner: All of your Kirby vacuum needs from bags,belts and shampoo all the way to our 1hr or less vacuum…read morerepairs we can repair anything you need and have you back cleaning at tip top performance the same day.

Recently purchased a washer/dryer and was very impressed with sales and installation. I found the…read moresales person (George ?) very knowledgeable and helpful. He explained each model and provided the advantages and disadvantages of each model. I purchased the model I liked and it was scheduled for delivery the next business day. The next day the delivery person called to schedule delivery and installation. He (Mark?) was very professional and picked up our old washer/dryer and did a great job with installation. I'm glad I purchased from a local company. Based on my experience I recommend Super Appliance.

If I could give negative stars, I would. This place has horrible service. 5 weeks now that my…read moredryer has been broken. They don't call you back and give excuses of why they can't get parts. I finally found/ordered the part on Amazon and took care of my dryer myself. They lost me as a customer and as many people as I can tell. Super Appliance needs to change their name to "Subservice Appliance."

Tim pre-ordered parts for my fridge based off of a phone conversation, (110.00) the fridge didn't…read moreneed the part ,I was charged for them and told if I wanted to return them it would have a restocking fee and freight charge so I wouldn't even get back 50 dollars. ( I was told this at the time of service, not the phone conversation) He walked into the house and immediately told me if it was froze up it wasn't covered under warranty, I advised him it isn't frozen up, the motor still engages, from everything I've looked up if its frozen it doesn't engage. We had also done a fridge buddy and used hot water as a process of elimination ourselves to make sure it wasn't frozen up. They started taking the fridge panel off and standing on my countertops with shoes on to take it off. It was a clogged water line into the fridge, how do I know this? Tim put the main fridge water line into his mouth and blew it out, no can of air or an air compressor, his germ filled mouth. The water/saliva went all over the interior of my fridge because he didn't have the new filter I bought attached to the fridge at the time.When he blew it out a 2nd time it choked him and he spit it out all over the top of my open and exposed fridge. (The top panel comes off and that's how the water inlet valve is accessed, that's the part I was charged for but didn't need). His apprentice asked where the cut off for water was. I opened up my sink area showing him the cut off. They asked if water was for sure on. I checked in the other room, (where the cut off is)when I came back in they were taking the filtration system under the sink apart. No mention of it being taken apart, didn't ask if I wanted it checked or wanted to check it myself. It had been checked in the process of elimination steps I mentioned previously, it's the cut off for the fridge water and the dishwasher. Separate lines but same source, both supplying water, doesn't matter which one is in the supply spot of the filter ,they both supply water. ( It had been hooked up and supplying water for the last 6 months, no issues) They had that thing apart and changed around before I could even ask what it was going to cost and claimed that was the issue,so nothing was under warranty. I asked if I could pay it later in the week, he said no it would have to be paid before they left. So a part I didn't need @ 110.00, out of town trip charge @ 200.00( he said over the phone he would be out Wednesday when he was in the area for other service calls) and mileage charges on top of the trip charge @ 234.50. Total @ 764.94 Then he states that the reason for the fridge not getting water was the filtration system, it's the same filter and water line for the dishwasher, the dishwasher was still working.It still had water, could it have been a clog in the water line at the fridge? They never checked to see if the fridge had water in between him blowing out the line and the unauthorized filter work. Could his hot germ infested breath have blown the clog out? I had to replace all of the water line from the cut off to the fridge and run a vinegar and hot water treatment to sanitize the line inside the fridge. ( I'm going through chemo and have no immune system, the lines were contaminated by his mouth, the inside of the fridge was contaminated by his mouth. Everything inside had little droplets of water or was it saliva on them? All replaced. This was a company recommended by Bosch warranty. The amount of sanitizing we had to do after they left was insane. I will be checking in with the BBB for unsafe practices performed. Will never recommend this company.

From the owner: We've served Amarillo for more than 70 years as Factory Authorized Appliance Repair experts. We…read moreservice and repair most major brands of residential appliances but we specialize in the residential luxury appliance lines.