Our water heater started leaking so we were looking for a replacement. We called our usual plumber…read morebut got a voice mail saying they'd call right back. We called others that refused to give us an estimate over the phone. After a couple of hours with no call back, we called our HVAC company to see if they did water heaters. They said no but recommended Pratt Plumbing. My wife called and was told about what it might cost. She asked them if they could do it that day. They showed up and looked it over and asked if she wanted it done. Of course we did, and it turned out that he even brought the right size with him just in case. He was fast and very professional. Everything was installed, checked, and explained. Cost was right on the estimate. We found our new plumber. It's been four days and still no call back from our other plumber. We highly recommend Pratt Plumbing.

Shady pricing. Ended up not using them after realizing what they were doing with their pricing.read more

I called in for a free estimate afraid of a big bill, but they came out and found roots in the…read morepipes and didn't have to replace anything. They solved a headache that's been bothering me for a year!!! AND they didn't charge for their time!!! Big thanks for to the 2 guys who came out to get my washer working right!!! Yall are awesome!!!

The dispatcher was so nice and helpful to assist me when I made my appointment to have my water…read moreheater replaced . Plumbers were knowledgeable, efficient, and explained everything clearly. They were very respectful of my home and cleaned up after themselves . I'd definitely recommend them to my friends and family.

I'm updating a review I wrote one week ago. I was left unsatisfied by an expensive service call…read morewith a temporary fix on my tankless water heater. This past Monday, Scottco called my husband to discuss the problem. He explained the issue. The sweet lady in the office to him she understand and would get back with him. Long story short, this problem is fixed permanently. I can't thank the folks in the office enough. They followed through and satisfied us!

Hi there, I wanted…read moreto warn others regarding my recent experience with Scottco. I must say that I was quite disappointed with the situation that unfolded. As a proud Texan who has served and worn my uniform proudly, I value honesty and fairness above all else. When I booked their services, I had no idea that they were over an hour away. When we did a google search for Hereford this company showed up as if they were local. We had a overpowering sewer stench in the building only that added to our sense of urgency. In my desperation to take care of my employees, I unknowingly booked Scottco while my wife had already booked another company. As a small company with only two employees, the $420 trip charge was quite devastating for us. I believe in compensating others for their time and would never want to take advantage of anyone. I understand that mistakes happen, and I am willing to pay a fair amount for the services rendered. However, I was taken aback when I was told that the original charge was almost $600 as if I needed to be happy with the current. I believe in dealing with companies that operate with integrity and put their heart into their operations. I own up to my mistake and am willing to pay what is fair. I always strive to take care of my fellow man and would never want to feel like I'm taking advantage of someone's error. I believe in fair and honest dealings.

This is the only plumbing company we'll use!! They have done right by us every single time we've…read morecalled! Guest bathroom clogged over the weekend. Called early Monday, said they'd get to us Tuesday...no problem! Called Monday around 12:30 and said we can be there in 20 minutes. Heck yeah! They were there in 15, got us fixed up in less than 30! Price was wonderful!! WITH a 7 day guarantee! The two techs were Max and Charlie. They were PHENOMENAL!!! Extremely professional, extremely kind, and explained everything they were doing. I couldn't ask for better! Like I said, this is the only plumber we'll use! Top notch!

One the best services I have had in many years. Thank you Dependable plumbing. Lived up to your…read morename.

Danny Potts, the owner, was punctual and professional. He arrived a bit earlier to the appointment…read moreto assess the job and make sure to buy the correct parts. He came back after a short while with the parts that he replaced. Basically he dug to remove the old box encasing the broken gate valve and replaced the old box with a new larger one and replaced the gate valve with a new ball valve. He had with him his assistant Alex whom he closely instructed and supervised at any steps. After he completed the job he performed at no additional charge a leak assessment and it was determined that the cause of the increase in my water bill was caused by a defective water stop in one of my toilets. He replaced the water stop and repeated the leak test. It was reconfirmed that that was indeed the cause. We will keep monitoring the water meter for a few more days just to make sure. However as far as today's visit I am quite satisfied. Not only he was punctual, knowledgeable, and professional, but also he has a friendly personality that makes it easy to work with. His price was also reasonable and in line with our quotes we received from Yelp. He will be from now on our plumber of choice. I include before and after pictures of the shut off valve replaced.

Great experience with DR Potts Plumbing! Professional, friendly, and reasonable rates. Highly…read morerecommend!

When you have a plumbing issue, time is of the essence, promptness saves the day. As their name…read moreimplies Heroes plumbing came to the rescue. Jonathan was professional and courteous. Our situation was handled quickly and it wasn't cost prohibitive. I have used Heroes Plumbing for a couple of different jobs and they are the go-to plumbing company my son uses for his business. I would definitely recommend them.

I had Robert one of the owners to repair a mainline hair clog. He said 550.00 dollars to access the…read morepipe through the roof and said due to the dangers of it they have yo charge thst amount. I use to be a plumber and that price was a fucking ripoff. I strongly suspect they are charging ppl by how rich you appear. He did not demonstrate any company price sheet... federal trade commission should investigate their business practices. I highly recommend that no one use their services!!!!!

I contacted Jasper's Plumbing for a second opinion after another plumbing company performed a…read morecamera inspection and claimed we had three broken sewer lines under our slab, with 75% blockage from tree roots from the exterior line to the city main. Their estimate--if I handled the slab demo myself--was $17,500 just to reinstall pipe, without backfill. They would not release the camera footage. After speaking with a general contractor, I was facing a projected $50-75k total cost and being displaced from our home for 5-9 months. Understandably stressed, I called Jasper's and explained the situation to Mitch, requesting a second opinion. They came out the very next day and performed a full camera inspection. What they found was completely different: no tree roots, no broken lines, no disintegration--just two minor low spots (gulleys) in the line. Importantly, they explained this was not an emergency and did not require immediate repair. Jasper's took the time to walk us through multiple honest options, including: -Leaving the line as-is with no immediate action -Addressing the low spots as preventative maintenance -Replacing only the cast iron sections beneath areas we're already remodeling (kitchen, bathrooms, laundry) As a comparison, they quoted $750 to replace the full section under one bathroom (including P-traps) once demolition is complete--a fraction of the original quote. They also explained that if full replacement were ever needed, they could bore under the house and access connection points without tearing up floors or displacing us until we were ready. The emotional relief was overwhelming. The fear and anxiety caused by the first company were immense--I was up at 3 AM searching for alternatives when I found Jasper's mentioned on a Reddit forum. I submitted an inquiry through their website at 4 AM and received a call back as soon as business opened. They were onsite the next day. I cannot express how grateful I am to work with an honest, knowledgeable, and transparent company. Huge thanks to Mitch, Joe, and Cash for showing up promptly, conducting a thorough inspection, and clearly explaining every option--without pressure or scare tactics. If you take anything from this review: always get a second opinion and be present during inspections. Jasper's Plumbing restored my faith that trustworthy contractors still exist. Highly, highly recommend.

If you have hundreds of dollars to waste on a simple clean out…read moreof a clogged drain; this is the one. $300 is ridiculous. If not; go elsewhere.

Top quality. Had a pipe leaking causing a minor flood. Michael came out and fixed the issue…read more Explained the cause and gave advice to keep it from happing again. Very professional and prompt. Fair prices. Just great overall customer service.

When they rushed to finish a job in my home & flooded my second level with hot water - also my…read moreoffice for work - they left & did not respond to calls or messages for help until 3 days later. 7 months into an insurance claim with their insurance company - they won't cover half the damages and want to pay ACV, not replacement cost. I paid them in full when they did they job, unaware if the extent of damages - but I'm still out of 1/3 of my home after 7 months. Nothing can be fixed until this is resolved. And I'm supposed to pay another $7-8k of depreciation bc "they can't replace 10 yr old carpet with 10 yr old carpet"?? I didn't cause any of this damage - and they accepted responsibility for it. Now I have to get an attorney to handle this bc I can't get it resolved. AVOID THIS BUSINESS!