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    Bear Creek Storage

    3.9 (15 reviews)
    Closed 8:30 am - 5:30 pm

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    2 years ago

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    3 years ago

    Great place to store my extra goods. Friendly Atmosphere. Very helpful in the office. And the prices are great.

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    8 years ago

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    5 years ago

    Owner is extremely rude. Doesn't know how to talk to people respectfully. Respect is important to me so I'd search elsewhere,

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    8 years ago

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    Review Highlights - Bear Creek Storage

    They have the best customer service (thank you Lee :) )and the facility is clean, reasonable and safe (onsite manager).

    Mentioned in 6 reviews

    Read more highlights

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    Extra Storage Lake Elsinore

    Extra Storage Lake Elsinore

    2.8
    (9 reviews)

    I had an extremely disappointing experience with this storage facility before I even set foot on…read morethe property. I rented a unit online on a Sunday, completed the lease, and uploaded my driver's license--just as required. The next day, I called to get more information, and the person I spoke to (relief manager Jackie) was immediately rude and dismissive, as if I was bothering her. I explained that I live over an hour and a half away and that the office hours don't work with my job schedule, so I wouldn't be able to come in before moving my items. I asked if I could move in Monday and stop by the office on Saturday when I was finished. Instead of trying to help or offer a solution, Jackie raised her voice, got condescending, and told me I was "more than welcome to go somewhere else closer to where I live." I was shocked. This is a storage facility--people often move from out of town. Her tone and attitude were completely uncalled for and unprofessional. The next day, the manager called me, equally snarky, and told me they had reviewed the call and decided to cancel my rental and refund my money since "it just doesn't work for you." No attempt to resolve, no apology, just a very smug, condescending tone as if I was the problem for simply asking a basic question and needing flexibility. When I asked for the manager's name and the regional or corporate contact info, she refused and then hung up on me. I called another nearby location just to try to get the regional manager's contact info, and was told they'd pass along my message. I never heard back. This location clearly does not care about customer service or doing what's right. The staff are rude, unprofessional, and make it very clear they pick and choose who they want renting at their facility based on personal attitude--not policies or procedures. They will hang up on you, talk down to you, and dodge accountability if you try to escalate the issue. If this is how they treat someone before they've even moved in, imagine how they handle real problems once your stuff is inside. I cannot recommend this facility to anyone. If you care about professionalism, safety, or being treated with basic human respect, rent somewhere else.

    We have used several storage facilities in our lifetime, Extra Storage in Wildomar is one of the…read morebest. Friendly, accommodating, goes the extra mile in explaining the contract and space usage. Happy storage folks.

    Bear Creek Storage - selfstorage - Updated June 2026

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