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    StorQuest Self Storage

    5.0 (5 reviews)
    Open 9:00 am - 6:00 pm

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    14 days ago

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    4 months ago

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    Chaparral Self Storage

    Chaparral Self Storage

    4.6
    (63 reviews)

    My husband and I searched for storage units for a Couple of…read moremonths and after we saw Chaparral Self Storage, we knew this was our trusted location for our items! Prices are competitive and very reasonable for the quality of Storage units they have. We are in an air conditioned location and it's always very clean! The staff is helpful especially James Tucker the manager. He answered all our questioned. We wouldn't go anywhere else for storage!

    My family and I have been loyal customers of Chaparral Self Storage for over five years. One of the…read moremain reasons we stayed for so long was because we genuinely love Temecula, and we trusted this facility to keep our family's belongings safe. Some of the items we have stored are not just "things"--they hold priceless sentimental value that cannot be replaced. Throughout the years, we have accepted several rent increases, usually around $15 at a time. While I understand that operating costs can rise, receiving another notice that our monthly rent will now increase by $30 was extremely disappointing. It feels like the increases are becoming excessive, especially for long-term customers who have remained loyal year after year. What saddens me the most is that loyalty doesn't seem to be valued. After five years of consistent payments, I had hoped there would be some appreciation shown to customers who have supported this business for so long. Instead, it feels as though long-term tenants are expected to simply absorb larger and larger increases. I have already looked at other storage facilities and found that I could rent a comparable unit for significantly less. The only reason I stayed at Chaparral was because of convenience, familiarity, and the sentimental belongings we have stored there. I even continued paying while driving an hour just to visit the unit because I wanted to keep everything in one place. Unfortunately, this latest increase has made me seriously reconsider that decision. Instead of continuing to pay an amount that no longer feels reasonable, I may move only the irreplaceable sentimental items and let go of the rest. As difficult as that would be emotionally, it is becoming harder to justify paying continuously increasing monthly fees. To be fair, the facility itself has always been clean, secure, and conveniently located, and I appreciate the work the staff does to maintain it. However, pricing is a major part of the customer experience, and for me, the repeated rent increases have overshadowed the positives. I hope management takes the concerns of long-term customers seriously. Keeping existing customers happy should matter just as much as attracting new ones. Loyalty should be rewarded, not continually met with larger price increases. Sadly, after more than five years, I no longer feel like a valued customer. I truly wish things had been handled differently.

    StorQuest Self Storage - selfstorage - Updated August 2026

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