Do not rent a unit here. They have rats. I had an indoor storage unit and spent my entire Saturday moving everything out and wiping down all of my belongings because they were covered in rat feces. What makes this even worse is that no one notified me about the issue. I have children, and now I have to worry about possible health risks from exposure to rat droppings and viruses. Thankfully, the rats didn't destroy my property since I don't store food in the unit, but that does not make this situation acceptable. Now I'm left without a storage unit and dealing with a disgusting mess that could have been avoided or at least communicated properly. I've attached pictures so people can see for themselves. Do not rent here unless you also want to deal with rats. What a shame. read more

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Linette and Robert were able help me out with a last minute request and stayed around to make sure I was accommodated. They were the best to deal with in town, I had looked around a bit. I am happy. I recommend working with them read more

This company is very suspicious and I have contacted the BBB but want to warn the community of their practices. On 6/13/23 I removed my card from autopay on the unit due to termination of employment. She intended to keep the unit so she was to contact the company to transfer ownership. On 7/17/23 I received the1st late notice from the company. On 7/27/23 I contacted the business to either transfer ownership of the lease or terminate the lease. Company approved Doucsign option due to distance and I submitted my information. 8/17/23 I Received a Notice of Lien Sale and this is the first communication since the last email. I was not followed up with regarding the ownership transfer and I called management immediately. They confirmed they would reach out to my old boss. again to initiate the transfer process and update me. I offered a payment arrangement to settle whatever was owed as I did not like the language being used and requested next steps to terminate the lease. On 9/13/23 I received another past due notice for $210.95. I Inquired what this was about since I still had not been updated on the unit and last I heard from the team they were in communication with my prior employer and working out the transfer along with receiving all money owed. At this point,they seem to be looking to hold me responsible still which is inappropriate. Matter escalated to Robert who is threatening legal action against me and sending me portions of the lease agreement to frighten me into paying the balance. From my perspective, either this unit is still under my name, which means they did not process the transfer and allowed an unauthorized party access to the unit to empty the belongings which is a breach of contractOR the transfer has gone through and my boss left items behind. In this case, they should pursue her for any fees for over belongings. *note: All of this is over $210.95. Probably a nominal amount for a business but certainly a lot for a single person in this horrifying economy where most people can't afford food. You'd think that and the clear numerous errors on their end would mean something to management. read more

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I was here for a long time, I moved from a large home to a smaller one. I have been coming in and out, the people that work here are awful! The manager Maria, actually told me she was going to charge me for driving behind someone, she said they charge for piggy backing!!!! They have messed with the code to get in and out so many times!!!! I went on a Sunday and couldn't get in, more than once. This place is awful!!! I recommend extra space storage near Temecula parkway, so clean, the employees are so nice!!!! The gate is automatic, and also you can use the app. Plus they actually give you a deal when you move in....not like Ranpac, they said it's only for the small storage spaces! read more

I reserved a unit online. Came in and was greeted by Linette Soto, she is so sweet & professional. I usually don't like getting a storage unit just anywhere, I took a chance and I'm so happy I did. Seriously the best experience! Great price! Offered me cold water on this hot day! Very attentive. Very Clean & Well Organized. My type of business!! Thank you again!! read more

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I went in to speak to the manager but he wasn't there and they offered me a $20 credit. But as I mentioned before, its not about the money, its about the principle. I've been paying on time for the last year, at $247 a month for 12 months, which totals $2,964. I had planned on staying another year so that would have been another $2,964 in their businesses pocket. However, since the proper customer service response would have been to extend a 'one-time courtesy' refund because of the mitigating circumstances as a courtesy to a customer who always paid on time but was unable to this time due to an expired debit card (and no calls or texts were ever made to me by the way. ONLY ONE email mail sent on Sept 12th AFTER the card expired and you placed the late fee on my account), It just seems to me that this business is more concerned about sticking it to the customers to get that extra $$$ in late fees rather than pleasing a good customer and retaining their business. I have chosen to move my stuff out of their storage and go somewhere else. Like I said, it wasn't about the money, but about the business principle of extending a courtesy in a time of tragedy and loss. Its ok. I'll be moving out by the end of the month. In the end, their business is going to lose a lot more with the bad customer service... especially if they continue with this practice of notifying customers late and then not granting them any type of courtesy refunds. read more

We have been clients at Ranpac Self Storage for nearly 4 years. The facility is extremely clean, access hours are ideal, and security is first-rate. The staff members are highly professional, helpful and kind. We're particularly grateful for Delmy's recent assistance. As the Manager, she's so very knowledgeable and ready to help. Delmy knows all of the ins & outs of the storage process...and is very attentive to her customer's needs. Also enjoyed a recent opportunity to speak with Robert. His extensive experience and commitment to Customer Care is evident in his positive interactions with onsite staff as well as customers. If you need a top quality Self Storage facility in the Temecula/Murrieta area, you would be very pleased with Ranpac on Elm Street. read more

they make it very painless Great staff and units Best storage around No games 10/10 read more

Excellent Staff very professional young adults . Very clean facility and safe . I like the late hours and the security. Thank you so much for the space I needed. The location is very accessible. I like the options too! read more

Ranpac Self Storage - My umbrella collection - Self Storage Near Me - Murrieta, California

Great customer service, Very well maintained and clean Self storage facility. I needed a storage units for this weekend and they helped me fast. Delmy was very helpful and I appreciate her great customer service ! read more

Would recommend! Great value! Good location! Everyone there was helpful and good to work with! Lynette was a savior! read more

Ranpac Self Storage - Moving - Self Storage Near Me - Murrieta, California

This is an awesome storage facility. They have new, and spacious units with high ceilings. Very clean and many options to rent from. The staff is amazing, very helpful, responsive. I am always delighted when Linette, Or Delmy and Chris are there to help. I have rented three units already, and I recommend this place. read more

Shawntel, Patricia and Sol at Ranpac are amazing! My first visit was with Shawntel showing me around to figure out what would best suit my storage needs. I was so impressed by her and how clean, secure and nice they keep the facility. I have also been helped by Sol and Patricia with renting additional units. All 3 of them offer exceptional service. They are all knowledgeable and make you feel welcomed. I could have picked a storage place closer to my house but I picked Ranpac because of the great customer service and it is a really nice, clean and secure facility. Thank you Shawtel, Sol and Patricia for your friendly smiles, always saying "hello" and always being helpful! :) :) read more

Easy to set up, got a great unit with a good price. Like that it's month to month. Very. Chris and Delmy were very helpful.

Not a good service. They are changing prices - when u called on the phone there is one price , if you coming to the office price much higher. I don't recommend this place . read more

I visited Ranpac Storage in Miuuieta to look at renting a storage bin. No one was in the office and the door was locked between 4:00 - 4:20 P.M. There was no sign on the door indicating how long they would be gone, so I waited around about 10 minutes thinking maybe they had gone to check on a unit or were in the bathroom. There was some guy apparently tuning his motorcycle in the back, so I called the number on the door. Some black lady answered. I explained the situation. That was it. There was no offer to get someone to the office or to give me pricing on any of the units, so I just left. At least I found out BEFORE I spent ant money there and didn't lose any money. Good luck! read more

Ranpac Self Storage - Office closed at 4:15 P.M. - Self Storage Near Me - Murrieta, California

If I could leave less stars I would. HORRIBLE experience. Made a reservation to move in on December 23rd. Manager called the day before and left message to confirm. I called back and it was the main corporate number so I asked them to have her call me again. Received an email the day of letting me know it was moving day. Showed up at 3pm with a moving truck and all my stuff only to find the office closed 5 hours early for the holiday. It's fine they closed early, but they were open for 4 HOURS and no one bothered to call to tell me they would would not be there past noon. Now I am stuck with a moving truck and nowhere to go until after Christmas which is 2 DAYS of now paying to keep this truck. Two confirmations and an email!!!! They have cost me now a ton of money and no where to go for the holiday!!!! WORST EXPERIENCE EVER!!!! read more

A friend of mine had a unit here while i was at another storage. He had one at least 6x my size for only $60 more. Had 5x5 starting at 35$ and went up every $75. Here we got 10x10 for only $145 with a month to month lease and including discount of 1/2 off four months for $72.50/mo throughout the promo. Also they have a much wider gate hour that is until 10pm daily rather than my previous place at 7pm. Definitely glad for the switch. They have 900 units and are planning an expansion to adjacent lot soon read more

Reserved a 10x25 yesterday. Used an online ad to reserve with special rate. Drove there today to pay admin fees and was told the offer was now expired. Office said they tried to call but received a "voicemail has not been set up" message. First of all my voicemail has been set up for over 15 years, second of all I was there the next day if you had concerns. My problem is they told me my offer had expired as one explanation and then that I did not respond in time (less than 24 hours) for the other explanation. Very disappointing in the customer service. read more

Update: I went to my unit to start moving belonging yesterday and they have a rat infestation! I've had my belongings there for months with no idea this was going on, disgusting! I now have to throw away half the things I paid money to store. They have sticky mouse traps all over the hallways and in the units there is soo much poop. See photos. Save your money, go elsewhere. read more

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Very nice staff at first but once they get you sucked in they become rude and EXTREMELY unhelpful especially during Covid times. Very disappointed and will not recommend this place to anyone. read more

Before doing anything call several times and talk to several people to get your information. I was told that since I didn't have a utility bill (still don't understand the point of that as many people rent rooms these days and MANY people MOVING won't have a local utility bill anyway and they refused any other option for whatever they are proving with a utility bill as well) I was told had to EITHER pay $100 cleaning fee OR have a major credit card. When I go there FROM LOS ANGELES with a loaded SUV I was denied a unit because someone else messed up. No one tried to work with me at all. There was just a 'she's new' and that was it. No utility bill OR a major credit card AND a $100 cleaning deposit tough luck. Too bad for you attitude... So 150 miles and $30 in gas and I got nothing. And also these women are oddly obsessed with your personal information and gave me a hard time because I wasn't going to be staying 'close enough' to THEIR satisfaction. I wasn't aware people weren't allowed to CHOOSE where they rent a storage unit. They don't know my life. They don't know nor do they have any right to know my plans or why I am storing anything in a unit. THAT IS PERSONAL. I am 56 not 20. I could be in transition or traveling or just moving. There was no reason for the judgement nor questioning. I chose them for the location, price and the reviews but I don't trust those reviews so much now. Also, if you have asthma or COPD or any lung issues go somewhere else. It was INSANE how strong all the scented everything was in that place, including the bathroom. I had to put a mask on to re-enter. So be careful. Otherwise it was a clean (although toxic) place. Just be weary and definately check multiple times to make sure the person you talk to is giving you accurate information, especially if you are coming from out of the local area.... although it seems they 'off the record' require you to be local. read more

This place is clean, neat, and looks new. Everything works well, super helpful, friendly staff. Shawntel and Patricia are always doing a terrific job. I love the climate control ac un the hallways. I approve lol. read more

When I went to go see the storage I made sure that I had an appointment on the lady was very nice assisting me I am so far I'm very happy and I am looking forward to bringing new customers to this facility thank you so much and looking forward to doing more business with you read more

First time at Ranpcac self storage ! Let me just say these 2 ladies are amazing ... they were very helpful and very attentive. I definitely appreciate Shawntel G & Patricia M thank you guys for all your help & keep up a great job (: read more

I have been at this facility for almost 2 years. It has been a very pleasant experience. Very clean and secure. Shawntel and Patricia are always friendly and willing to help. read more

Usually staff is very friendly but spoke with the manager today who had attitude in her voice over a few questions regarding the change in due date. read more

Gate rarely works. This place is always rude and always an administrative mess. Don't rely on the posted hours because they will show up and leave when they feel like it. Will treat the customer like garbage and then demand respect. Look elsewhere. read more

I fell in love!!!! Amazing customer service all because of Delmy.... She showed us many units until we found the best fit! She was amazing with my kids too. Best experience EVER! location is perfect too. You will NOT fin a better facility read more

My uncle used to be a landlord - for over 40 years. He has never had a truly positive experience until coming to this facility. Seems to be family owned, and brand new. I am not in the business of naming anyone, so I won't be that person - we came into contact with two employees. One was very helpful, the other not so much - but do not let that taint your view on this facility. They were very busy - considering they are offering 50% off the first 4 months because they just opened. With that being said, the facility is amazing. Plenty of room to bring a large truck (even a semi can fit). Gate codes are easy and the majority of the employees are very friendly. The storage space we got was impeccable. Air conditioned inside and plenty of height space, they must have 12' ceilings. There is non offensive music playing on speakers throughout the facility (not loud enough to be annoying even though I enjoy country music), and I would recommend this to any and all of my friends. I would like to thank this facility for being a positive experience for myself and my family to store our belongings in a safe place. My uncle was over the moon with compliments, and I am as well. Even if the monthly rent goes up after the promotion, I would find it more that impossible to find something of similar price with the amenities that this facility offers. Kudos to whoever came up with the business plan to start this - keep it going and don't turn into the mass majority of storage facility schmucks. If this review actually reaches management, and I hope it does. - you have one or two employees making your review status less than 5 stars. I find this unacceptable. One person should not taint your entire organizations progress. If you want someone friendly, respond to this review. read more

Went in to check my unit and was greeted by a very polite employee. I believe her name is, Sol. She was really pleasant to talk to and she convinced me to not move out. They have great rates and I feel secure to leave my stuff in this facility. Make sure to ask for Sol if you have any inquiries about this storage facility. read more

I have been a solid customer with this storage facility going on 4 yrs. I've had several different units and a parking spot. I've had no complaints, until recently. I have a 10x25 unit. I do not come down here to often anymore because I've relocated, but just this past week. I was robbed, my unit was missing a dirt bike, generator, all my tools, compressor, and more. Thinking I would find out immediately who it was. Do to the camera system there. I was instead treated as I had done it myself. I was told they couldn't tell me or show me any film. And they could only cooperate after filing a police report. In which I did and still feel that the employees have not shown the proper concern or taking any helpful steps in regards to least letting me know it's being worked on. Highly disappointed and strongly suggest if your thinking about storing at this facility. Make sure it's nothing valuable. read more

Ranpac Self Storage - Self Storage Near Me - Murrieta, California

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I made a reservation for a storage unit. They didn't have that reservation. I reserved a 5' x 20' unit beginning on Feb. 10, 2022. They required that I buy 4 locks for the single unit from them at an inflated price. They advertised a special 1/2 price ($99) per month rate. I paid $147. when I moved in on 2/10. Then, I received another bill for $65 a few days later. A few days after that I received a 3rd bill for $124.00 which included a $25. late charge. It was still Feb. when I received the 3rd bill. I called for an explanation and they told me to vacate in 10 days. Their manager is arrogant and very rude. He kept reminding me after I moved in and paid the first $147. that there were other storage places. I hope anyone reading this takes that advice and finds another place. read more

LOOOOVE these girls! They were the nicest, most helpful and friendly people to help us with our storage needs. They explained all of our options and were super helpful finding the right storage for us and our needs. I can highly recommend them - especially Sol :):) read more

The staff at Ranpac was especially helpful and kind! I spoke with 3 different people over a few days as I reserved a spot for my RV. When I showed up I was greeted with a smile (behind a mask) from Patricia who took me quickly to see the available spot via golf cart. She was incredibly helpful and pleasant to talk to! I am impressed with the facility and the staff and look forward to giving them my business for years to come! read more

Gate never works im always late for work really need to upgrade system do not recommend this storage at all.

Ruthie, the manager at this place is the professional who assisted me. I have an appointment and I got there a little early. It was cold and raining outside. Ruthie came in to open the office up before the opening hours and allowed me inside to wait while she sets up her computer. She was smiling and pleasant to assist me and guided me to the gate to make sure my code for exit and entrance would work as expected. Then she took me to inspect the units and I came back to sign the contract. I got the first 2 months at 50% discount and the current month they prorated at the full rate, but the next two months I pay only a half. After that I will also get the 10% senior discount. I love the service, friendly, courteous and professional. In addition the general manager, Ruthie's boss was also super nice too. I highly recommend this location. They know what they are doing and the process was quite smooth. Thank you to both managers in charge at this place. read more

Storage clean, staff very professional and super helpful. I would definitely recommend this self storage in Murrieta.