This storage facility is mediocre. The units themselves are fine, access is fine. But there seems to be a real disconnect between management and the lower employees. And heaven forbid you try to move your stuff out.
I got a unit from JSS in July 2011, intending to store our furniture until our house was ready (approximately 3 months). The manager, Linda, lives on site and was plenty nice to me up front. She even told me that they had a truck we could use to move in and out for free up to 60 miles. I went in the next day and did all the paperwork for the truck and was told by the assistant that we could come by and pick it up at 7 AM the next morning.
7 AM the next morning we came to pick up the truck. The office was closed. We ended up having to wait until 11 AM (Sunday hours) before we could even get the truck. The assistant seemed confused that we didn't already pick it up. Apparently all we had to do was "knock on Linda's door and ask for the truck"...a set of instructions that was conveniently left out the day before. I don't know about Linda though, but if it was my day off and I had an assistant telling people to come pester me at 7 AM, I'd be peeved.
Moving went fine and by 4 PM we were getting ready to make a second trip for the straggling items. The assistant walked over to us while we were loading the unit and told us that she was closing up for the day, but that we had the truck until 7 PM and we just needed to take the gas receipt and "knock on Linda's door and give it to her".
At 6:30 I went and "knocked on Linda's door" to give her the gas receipt. Instead of answering the door, she appeared on the balcony and shouted down at me that we were supposed to have the truck back by 4. Hmm that's odd. Her assistant specifically said 7. I'm starting to feel like maybe this assistant doesn't realize what the rules are and is just pulling stuff out of her ass. I ended up giving the gas receipt to the owner's son with the promise that the assistant would be talked to.
When it came time for us to finally move into our new house, I called the number on the internet for their parent storage facility, only to be routed to a call center. I explained to the lady at the call center that I was just giving an intent to vacate our unit. She took my name, unit number, and phone number and promised to forward the message to the JSS office.
No less than 10 minutes later I got a call from "Desiree" at the office. She seemed confused and said "I received a message from the call center that you were stranded outside trying to get into the office?" Hmm what? I explained to her that I had no idea where that message came from, but in reality I was just giving an intent to vacate notice. She said great and asked for my unit number. When I told her, she said "we don't even have units of that number here".
The genius at the call center not only was completely bat shit and didn't even know what I was trying to do, but she forwarded the message to the complete wrong storage center.
I finally got in touch with Linda at JSS again and told her we were moving. I asked if we could move out on Saturday, October 1 (the only day where my husband would even be around and we would even have a car). She said no unless we wanted to pay another $170 for the whole month. Eeeerg. Fine, I guess I'll move Friday but I don't know how that's going to work, considering I have no car and am too pregnant to carry boxes. But I vowed to make it work.
Then I remembered that JSS had that whole free truck thing going on. I figured a free truck and a few day laborers and we could have that done in a few hours. I called Linda and asked her if the truck was available. IT WAS! Oh, but only for the cost of $29.95 and $1.25 per mile. Damn, that is more expensive than Uhaul!
So summary: Units are fine. Just standard units, slightly more expensive than market rate unless you get a special. Management doesn't communicate well with lower employees, lower employees appear to be rougish and not care about business practices. Free truck is only free until you decide to move out. read more
