August 16, 2019 Friday night at 9:30 pm to August 17, 2019 Saturday at 2 am in the morning. My husband and I received incompetent, incoherent, unprofessional customer service from the Assistant Manager Steph and from 3 security guards at Bar 35.
She claims she's been in Customer Service for 16 years, clearly from our experience with her 4 months ago, my husband and I went there to support a friend that DJ'd at the bar back in April 2019. My first impression about this bartender is that she is rude and completely ignored us. When my husband and I tried to get her attention, she just looked at us and looked away, and continued to help other customers that freshly walked up to the bar, that was like a slap in the face. It was like my husband didn't exit, I didn't exit, I don't matter, my husband is not worth her attention, we are not worth the acknowledgement we didn't matter type of attitude. She was completely rude and disrespectful. She completely showed signs of incoherent and a disrespectful attitude. She didn't say a word to acknowledge us like, Hey, I'll be right with you. However, she continued on helping other customers that walked up to the bar I clearly recall that night. So last night though, my husband and I go to the bar because two of our friends were spinning at the bar. This Assistant Manager, we didn't know she was an Assistant Manager until today. Anyway, last night she did it again, my husband tried to get her attention, she continued to ignore him while helping other customers, then she had the nerve to spread gossip to one of the male security guards while we were still there, about my husband yelling hello trying to get her attention which was irrelevant. My husband was trying to get her attention in a very noisy environment where the music is very loud, bass is booming in that place, and people are trying to talk over the music in that noisy environment. Anyway, at the end, the bar is closed while we were still in there, waiting for this one person in the back room where we were directed to sit and wait by the assistant manager Steph, the male security guard approached us in a very aggressive manner demanding that we need to leave right now. My husband told him we're waiting for so and so. The security guard said No! you need to leave! My husband was like listen we were told that we can wait back here for so and so. The security guard said No no no! You need to leave and you were also yelling at one of my bartenders. My husband and I were like Who? Yelling? Who is the bartender? My husband was like I didn't yell at anyone, we had no idea what the guard was talking about until the assistance Manager Steph walked into the conversation, I'm sure she felt stupid, embarrassed and guilty for spreading gossip while we were still in there. She created a hype type of environment. It was a big mess, because of her actions it clearly shows that she is very incompetent to even carry the title Manager and to be dealing with Customers in a bar environment creating hostility amongst staff and customers, clearly she has no Customer service skills when dealing with customers, spreading bad vibes amongst the workers towards customers, she created a hostile environment for my husband and I and others to be in, jeopardizing our lives and safety and for whom ever orders or comes in contact with her, not good for us or customers to be in, especially with shootings going around in clubs and in bars now a days. It is very dangerous to be working with someone spreading these type of gossip amongst the workers in Bar and club settings, especially if customers visit 3-4 times within a 4 month span or on a regular. As a matter of fact, our DJ friend also mentioned to us other customers that he knew, also experienced bad customer service from her. So this is something that Bar 35 needs to look into, this is clearly creating a bad rep. and review For your Bar. Some solutions to help with this type of situation, she clearly needs to be retrained overall in basic Customer Service, to know to acknowledge customers, treat them with respect just like how anybody would like to be treated, know that they are human beings and not robots, that we are waiting for a reply, bad enough it was in person and it wasn't behind the scene. Customers are coming there to spend their money at your bar and that is a big deal, in dealing with business. She is representing your company. So she needs to be retrained asap because this can lead to unnecessary lawsuits towards your business and create a hostile environment with people bringing in guns. It is not good. So it needs to be addressed and taken care of as soon as possible. read more