The bagels are delicious. I've picked up food from here several times & was happy each time. The staff is very friendly and the service is quick. read more

Messed up my delivery order twice in an hour! Unbelievable! How hard is it not to put cheese on a wrap! I guess you need an IQ of less than 2 to qualify for working at this establishment. read more

Really awesome bagels and a great neighborhood store (and half the price you pay at stupid hipster joints). Other breakfast items, meh.

Overpriced if you ask me .. and the coffee costs just as much as Dunkin and not even half as good

Good (not great) bagels, bad service. This place likely takes advantage of its bagel monopoly in Greenpoint, for I would otherwise avoid it. Prepare to linger awkwardly -- there is barely a system customary in other sandwich shops of forming a line to submit an order, wait, pay or order coffee separately. Simple solutions from management would save both parties grief, but they apparently prefer being a mess. Afternoon service is especially rude. Can their asses. read more

Do not order delivery. Waited over an hour and a half. Called twice and they could care less. Dismal operation, mediocre food.

There is nothing better than getting a bagel and coffee from these guys. Super attentive, always friendly. I'm a regular so most of the time I don't even have to ask for my usual. Best bagel/sandwich shop in GP, hands down. Best part...they play good music; metal, punk, rock, and 80's jams. I overheard someone complaining about the music. They wanted to hear Willie Nelson or something lite. Look, you don't go to a bagel shop to complain about music, so don't complain about what they are listening to. When you go to a hip hop club you don't complain about how loud the music is right? The music does not effect your food... read more

Tough to find good bagels around here, believe it or not. These are the big, chewy, hand rolled NY bagels you're looking for. Excellent.

The everything bagel is the best bagel I've ever had in my entire life. Great food, friendly staff, what more could you ask for? Definitely worth making a stop here. read more

Gonna change to three stars from five as I can't in good faith say I don't say it isn't overpriced. It's for that reason alone I actively avoid going and instead check out other places in the neighborhood. read more

The bagels and cream cheese were really good. Their lox on their bagels is really fresh. The guys working there are awesome. The soup is good too. I haven't had much luck with the breakfast wraps, but everything else is tasty. read more

Great bagels. Had nice sandwich at lunch as well. Efficient service, solid food. Seating available. No complaints, I'll be back again.

Great Place! We've ordered from here a few times. They have great prices and if there are any issues with your order they will fix it immediately and give ya alittle something extra for your troubles. Pleasant people..tasty breakfast and yummies bagels. read more

really upset because the food here is amazing and i wanted it a lot!!!! placed an order for delivery, and when two hours had past and still no bagels, i called the restaurant for the man to just go, "oh..sorry...we didn't see your order until just now." they were also out of a flavor i ordered, and when i asked if it was possible just to not have that flavor the guy continued to argue with me! finally cancelled the order and am now so bummed to not have an asiago bagel!!!!!!!!!!!! read more

The staff is rude and they screwed up my order. Repeatedly. Gave 'em several chances. Try a bodega instead. Oh, and it's overpriced.

Bagels awesome. Service ok. I only care about the bagels. Crispy on the outside and moist and soft on the inside. The price on Wednesdays is $7.00 for a dozen bagels. It's a deal. I'm a lifelong New Yorker (66 years). Take it from me, these are as good a bagel as I have ever had. To the guy from Pittsburgh, don't be rating NY bagels. read more

Wow these guys are friendly. I don't know how they hire everyone to be so friendly- even the bad ass looking workers. Get an overdone bagel- doesn't taste burned but awesome. read more

The service is formidable The food whether breakfast or lunch is off the chain!!! I eat there almost everyday and they are always ready to serve with a smile. read more

This is my favorite place to go on a Saturday morning....I rock a righteous Garlic bagel with Jalapeño cream cheese and if I'm feeling like a fatty fat-fresh lox on that mofo too..Have you tasted the pistachio muffins..they are off the hook. They have large ones and small ones (and like your favorite bagel-its best to get there early).These guys are awesome and the whole neighborhood knows it-so be patient and tell the nice man what you want.... read more

I have to take back my initial review and give a "this is why you give someone a second chance" review. I'm not sure if they're under new management, or the workers have taken the negative Yelp reviews seriously, but they've gotten significantly better. The service has definitely improved. I'm no longer waiting around, like an idiot, for one of the seven guys behind the counter to take my order. They've been more attentive and friendly, which is really appreciated. At the chance that there's a problem with the order, they've been way more accomodating and it's not delivered in the condescending manner I previously spoke of. Their breakfast food remains amazing. Delicious bagels, delicious spreads, delicious omelettes and pretty much anything involving egg. I also recommend giving some of their signature deli meat sandwiches a chance, as they can be great. If you're craving a burger or a chicken hero though, I'd recommend going elsewhere. Stick to the breakfast basics. read more

Usually I go there 2 days per week (I work in the area) but sadly the last two times buying food there I've received - Bad costumer service - Bad quality of food and today wasn't the exception, the worst part today was that the guy was really rude. read more

Great, great bagels, but PLAIN cream cheese is $12/pound and they don't list the price anywhere, so it's both alarming and disturbing when you pay. VERY CROOKED! read more

The food isn't horrible if you actually get it. I purchased quite a few items and $8 worth was not included. It took a day to get ahold of the restaurant. I was verbally attacked and disrespected, so much so I even told them I would not be ordering anything else for fear they would spit in my food. Order from Coffee Friends - much better food and service. read more

Baker's Dozen is the most impressive bagel/baking establishment in all of New York City for 3 reasons. 1. Their bagels and spreads are absolutely fantastic 2. The ambiance of the restaurant is enjoyable. Great music, ample and spacious seating/waiting area. 3. The staff is top of its class, all willing to help out with a great attitude. You feel valued as a patron of Baker's Dozen. Any deli/bagel/bake shop should be compared with Baker's Dozen in the area, it simply redefines the standard of great food and customer service. read more

Food AWESOME !! Service AWESOME !! Would of gave it 5 stars if not for the chance in their music. I used to wait in line for my order and not mind at all for the wait because of their rocking tunes. Now, I just want to get it and get the hell out, I think I heard Katy Perry today while i was waiting for my order. Might as well go to Starbucks to hear that crap. That's a part of what set you guys apart from all the other places. Now your just like them. Please CHANGE it back. I can not sit there and listen to that elevator music. I'll still get my bagels and coffee there but will not enjoy the wait. AT ALL. !! I will take my food to go for now on. read more

I will never order from this place again! After almost 2 hours of waiting my sandwhich was wrong, iced coffee was warm, fries were cold and soggy! Absolutely awful I always try to give this place another chance as the other bagel place in GP is equally as bad...but enough is enough done read more

Bagels are good HOWEVER there services is very unprofessional. I called for two orders 15 mins prior to getting there because I am 9 months pregnant. Did want to wait on there long lines. I got there and I had to wait 10 mins for anyone to help me . Then when I got the order they charged me for two order however only gave me one. Had to go back and had to wait again. It makes you not want to go there because of the service. My advice to the owner get people that actually know what they are doing and WANT to work. read more

I gotta say, the sandwiches and bagels are delicious. Anyone who says otherwise is off their rocker. The staff is cool and generally nice. The problem... apparently getting a toasted bagel at this place is the TALLEST order you could ever ask for. It's like asking for diamonds in your sandwich. The last FOUR times in a row and have yet to get my sandwich toasted. The last two times I did but only because I watch them like a hawk. Both times my double-checking was met with rudeness. Me: "It IS toasted right?" Them: "Ugh... it will be NOW!" (as he slathers mayonnaise off the bagel to toast it.) There is some misconception on the part of the staff that maybe the customer has no concept of how they want their bagel. As if I forget EVERY time I order that it needs to be toasted and don't say so upon my initial request. I freakin' LOVE these bagels AND this place. But it's getting to the point when I prepare to walk in that I have to stop and think... Am I really prepared to deal with the disappointment and hostility I'm about to face when requesting a TOASTED freakin' bagel? Since I know I'm not crazy and never have this issue anywhere else, I've come to think that this toasting process is just REALLY annoying for the employees. I don't know why or how because it seems like it only takes about a minute, but it can't just be a constant deafness regarding this one word- "toasted." It must be something they really don't want to do and are hoping to avoid. I really can't figure it out. The food is delicious and the staff is awesome (outside of this one issue.) I know I'll end up returning, but I'm thinking of just straight up asking for diamonds on my bagel next time. read more

This place is great! Fast, friendly, affordable and their lunch sandwiches are always on point and they have a tons of options. Good BK spot. read more

Yeah, I had high hopes for this place, but they have quickly diminished. Firstly, mostly all the fresh bagel places I have been to before have given a baker's when you order a dozen. This place is called _________ .....Yes, correct, Baker's Dozen! Did I get one? No. True, I didn't ask, but then again, I also assumed it would be 12 + 1 without saying anything. The service was mediocre and would have been better if the person behind the counter didn't look so blank or emptily at me when I was ordering. The bagels are okay, but damnit, I really want access to excellent water boiled bagels as opposed to OK ones, which are all over the place and brings me to my next point, the bagels were not worth the price a paid, which, if I recall correctly, was $12. Gimme a deal on these OK bagels or I'm going to go elsewhere for better. I still haven't found a good place in The Point yet, but I'll tote the bagels back from the bagelsmith rather than give my business to this place. read more

good bagels. great when you're desperate for a portable cheap lunch. but yeah, they could step on it a bit. also--have a hard time being graceful about paying--awkward layout to the whole bit. at least they have tables! read more

I am very perplexed if the people writing these reviews are ignorant or just unintellegent. The fact is that Bakers Dozen has arguably the best bagels in the five boroughs. This is not an opinion this is a fact. In addition, their store in queens has fantastic reviews and I can tell you first hand, having eaten at both locations, that their recipes are identical. As far as service goes the service is nno better or no worse than anyplace else. I go to starbucks and pay almost five dollars for a cup of coffee and I still wait. Quality takes time. As far as the employees not getting the order correct, well that happens anywhere and everywhere. I know that I have been asked on several occasions, by each of the two owners that are on premise all the time, if everything was ok. Lets not forget that this is not Tavern on the Green. It's a bagel/deli and we can't expect the kind of service that you get at a four star restaurant. Great bagels and fine service and that is the bottomline. read more

I love the Baker's Dozen. It's like watching a movie that is so bad that you can't stop watching it. "Phastasm" or "Roadhouse" come to mind. The service is so horrendous that one could conclude the employees are purposefully trying to screw it up. If you ask for an everything bagel with lite cream cheese, you receive a sesame bagel with butter. If you ask for a toasted bagel, they stick in the toaster (at least 37% of the time) and it comes out colder than when it entered the complicated browning device. Maybe the employees are contrary or perhaps they just know what you REALLY want. It truly is amazing. I love going here every weekend, so I have another tale of unbelievable incompetence to regale my friends with. I highly recommend that everyone go there, especially you masochists. read more

Currently 30 minutes late for a delivery order and their phone number as listed goes to a voicemail box. Not a good first experience so far.

The bagels continue to be tasty and cheap yet somehow they have rolled over much of the staff and the new employees are completely incompetent. They repeatedly botch simple bagel orders. It's annoying. read more

The service is comically bad; my order was messed up twice in one visit. But the bagels are pretty good. I just don't go there if I am in a rush, or want to order anything slightly complicated. read more

This place is hundreds times better than any deli bagel. Since it opened I have been coming here. Their bagels are fresh. I love when they have a crunchy outer layer but the inside is moist and soft. I usually get their Sesame Bagel with cream cheese and jelly. Not special but the bagel really makes it good. The service is really speedy and they are attentive. When the lines get long on weekends it still goes fast. Everything there just seems good. Its not some fancy 5th Ave. Bagel place but they do have some amazing options. Definitely a good place to stop by for breakfast or brunch. read more

not bad, but not great. a bit too doughy, though usually fresh. and if you're going to be fat and thick (i'm talking bagels, here, not me), i'd like some better toasting for textural crunch. it just works better with the cream cheese. read more

I always get fresh bagels and love how quick they get things done. If you can read the "order here" sign they have displayed, then they can do wonderful things for you. As for the rude employees, if I deal with you people at 7:00 in the A.M., I would be an asshole too. read more

I wanted a bagel breakfast in Greenpoint and stopped by here with some friends. I ordered the whole wheat everything with lox cream cheese and my friend ordered the whole wheat bagel with lox and the works. It's a small but impressive place with their menu posed prominently against the wall behind them and the width of the room is the width of the counter. It's very warm in there and there are small tables at the front of the shop. I think it's a great grab and go place. We ate our bagels at the park. I would be interested in trying their other cream cheese flavors. They're on display at the front counter. There were a number of youngish men working behind the counter. read more