Poor customer service. They also wouldn't take Edmunds price promise guarantee in writing today on Edmunds website that they advertised on. I will also let Edmonds know. They clearly don't keep their promises and commitments so I'm not going to trust buying a car from them. I bought a car somewhere else that is honoring their advertised price. read more

Amir knew what I wanted and got me in and out no delays or wasted time. great service great team over there. I will be returning whenever I am in the market. read more

I was asked last week to write a review for a salesman, Gilbert. At the time I was promised a gas card. Well I lied on the review, Gilbert is a hustler and not a man of his word. I bought a car but it was the finance mgr. John who sold me on the car. So sorry that their supposed best salesman is not truthful to his word. read more

Hello my name is Jeremiah Berrones. Iam a new driver trying to understand what is required to purchase a vehicle, as my first car (walking into the lot) I was hoping to get educated. That's when I met "Jay". He approached me and offers me his help. I open up with what I'm looking to do and he was persistent on getting me to buy on the spot. He took down my information to possibly finance a car and later came back disappointed that my information wasn't up to par with going forward with things. He came off as intimating and frustrated and in doing so was shooting out all my business for the whole office to hear. Making me feel less of customer and more of an idiot. Again, I let him know from the beginning what I was going for but he seemed more interested in the fact that he hasn't sold a car yet. Perhaps it's his attitude. Sorry not sorry to get your hopes up Jay but I'am none the less a customer and I don't appreciate of how I was treated today and I have to say it makes me think twice about going to auto resources again. Just saying, do better at giving customer service. read more

The sales man I spoke to at this place was just a lier. I was 100% upfront with him about my credit about my down payment about my job tells me no problem come down. Called him in the morning he said we open at 10 I'll see you then. When I get there he isn't there anyways I got denied for a loan so that blows there anyone is approved moto out the door. Don't do buisness with a guy named j or Jay however it's spelled. Guy wasted my time and will waste yours as well. Ask for a different salesman. Btw the prices on their cars are not bad just that one sales person read more

I was looking for a new car and found one on their website. We went to go look at it, thinking we would be going home that day without a purchase. Turn out, we bought the car! Robert was extremely helpful, honest, and kind. He was honest and answered all questions (I'm a first time buyer so I had ALOT). The office was super nice inside and so was my new 2018 4Runner :) 10/10 reccommend! read more

Do NOT trust these people or purchase your vehicle here!!! I stand by my original post about Adam being a great salesman and everything else I said, but other than him, these guys are liars and frauds!! I bought my car from them two weeks ago and the transmission went completely out while the service manager was test driving it! They did not want to give me a vehicle to use while I was waiting for it to be fixed until I threatened to call the BBB about lemon cars being sold. They gave me a car that was falling apart on the inside and messed up a bit on the outside. What bothered me was when my son's seat belt broke (pictured) when he was in it!!! I went back in to tell them and I was screaming and yelling that this is ridiculous!! A guy came out to tell someone to give her a check for the down payment and get her out of here. Told him we had a contract and he said not anymore and you can't do anything to us. Told him he will see my lawyer and he laughed. Worst business people ever!!!! A woman was just there complaining that her transmission went out within two months and they didn't want to fix it!!! Don't go there!! read more

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This company uses unethical business practices by selling vehicles that have issues shortly after purchase. You don't get to really test drive them and they do not want to fix any of the issues. They will not return your call, but they will call you for payments all the time. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!! They over charge the price of the vehicle, prey on desperate people who are in need of a vehicle, they don't give you time to read the contract before signing it and they have the worst customer service. I do not know how this company is even in business. Within the first month of purchase, the window fell into the door, the check engine light came on for a cylinder 3 misfire and other issues and they WILL NOT FIX the issues and only credit my account $250 towards a payment. This is not even close to covering the costs and they refuse to even do that until I make a payment. If I can't work, then how can I pay them I need a working vehicle. UNETHICAL! I repeat DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!! read more

Will never go here to buy a truck or car, they lie about eveything, we got a truck put 8,000 down sign the paperwork 1 day later check engine light come on take it in to get fixed tell us its at merced Ford getting fixed, which was a lie, then after 4 days and us being truckless they then say the loan fell threw then say they can get us a new loan 2 day later and we want our money back they gave it back went to get our stuff out of the truck and its over at shop not the dealership like they said then said oh well we got you approved but don't wanna sell you that truck there other issues with it my husband waited 3 weeks before we ever got the truck for them to get the truck ready cause it just came in!! Then I get the mail and its from the loan company we had the 1st time saying the reason way we didn't get approved was because we didn't put 10% down ok truck was $42,000 so that $4200 ummm we put $8000 down!!! Nothing but bullshit lies from this place! Don't walk away run away read more

If I could give 0 stars I would. Buy far the worst car buying experience I've EVER had. My husband and I went in February 15,2020 and bought a 2017 Hyundai Tucson. They kept jerking us around on the monthly payment amount and at one point my husband walked out. One of the car sells men chased us down and then immediately came out with the exact payment amount we originally asked for. Huge red flag that we should've left. We went ahead and bought the car. The car drove fine for about a week and then started misfiring when I'd take off at a red light or from any stopped position. I made an appointment to have it serviced through the Hyundai dealer. My appointment is March 3rd, 2020 so I'll update on the findings from that. Today is February 29, 2020 and my husband and I just got a notice in the mail from Auto Resources demanding that we give them the car back or they would exercise their right to repossess it. I wish I could say that I'm shocked but I'm not. They absolutely disgusting vial people. DO NOT BUY FROM THEM!!! read more

The guy called and texted me for two days telling me how this deal wasn't just great but "an AMAZING deal". I tell him up front, I'm two hours away, not playing games or wasting time and drive there to find a car with a burning oil smell with a huge oil leak! As soon as my boyfriend popped the hood and got on the ground it was OVER. HUGE waste of time, so disappointed. read more

Auto Resources has been the worst car buying experience in my life! I hope that before you ever decide to go buy a car from this dealership you read all of these reviews and please PLEASE believe them. I purchased a Chyrsler 300 last year to be exact in june, within the first month we started to have issues with them because of them not fixing a couple details that had to be fixed, after them holding the car for a whole month we rececived a call saying that our vehicle was ready to be picked up, when we picked our car up my boyfriend noticed that the tires that the Chyrsler had were different from the ones it had when we bought it (the tires were a cheaper brand and obviously were used more than the ones it had) When my boyfriend really upset goes and asks them what was going on they started to come up with a whole bunch of things and told us that, that morning our car had been vandalized. The question was why when we received the call that morning they didnt make us aware of the situation ? They just were expecting for us to not realize and just drive out the lot without noticing it. After so much we got them to buy us new tires and finally be over with all these issues.,we thought that we would never have to come back again. Around August one day when my boyfriend was driving the vehicle he noticed steam coming out from the hood. That same afternoon after work he took it to the actual Chyrsler dealership to check it out. In less than an hour they had came up to the conclusion that this vehicle was falling apart from the inside. That it had been in an accident and a ton of other bs. We were highly recommended to not drive the vehicle because it could completely break down which it did even with it just being parked. There is help out there and there is a lemon law that will help you! Please dont put yourselves through these terrible experiences, its really sad to have a car payment without having somethimg to move in! read more

Great quality cars, Don Jose is your to go to guy!!! I have purchased a car a couple years back, no problems no hassles. Been referring family since then. My daughter recently purchased her car making that the fourth purchase for my family. Highly recommend it. Para la rasa, Don Jose les puede ayudar, se los recomiendo. read more

We went out looking for a good commuter car for my husband and found it that same day at auto resource. Thanks Jad and the other guy (forgot his name) you definitely helped us out and we look forward to buying our next car with you. I will send people your way whenever they are looking for a used car that is reliable. read more

WARN PEOPLE NOT TO GO THEIR EVER!!!! They sold my husband and I a GMC Terrain was a lemon. 3 days after we purchased we had to take the suv back left it their for almost 5 days and said they were going to fix the issues on it and detail the car since they didn't do that. Well when I went to pick it up they gave me the car back super dirty a side of the door falling,move and dirt on the carpet both front and back,tires where also muddy and they hadn't fixed the problem because they couldn't find the problem. My husband and I ended up taking the suv to get it inspected at the GMC dealership and the car needed $4,000 worth of work. Their was oil leaking and hoses that were ripped and oil was going onto a part that was fucking up the motor. Not only that but their was also and issue with getting finance. We sign paperwork and where under the impression we where getting finance througH one finance company and it ended up being that for almost the month we were not finance through anyone. Gilberto is the salesperson that sold us the car. Nice guy at first but later avoided our calls, hid when we would go to try to get things fixed. This place is the worst place to purchase a vehicle. We were lucky enough that because we never got finance through the company we were told we were able to return the car and get our down payment back. read more

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It's very unfortunate that I have to give this fraudulent car dealership 1 star because they deserve no stars period. I purchased an suv from them 2 days later the check engine comes on and the vehicle starts shaking so I called them immediately and I was told to bring the car back to them on Thursday. I got there Thursday morning around 11:30 and was met by one of their mechanics named pauly who told me I should have came by 8am and there was no guarantee it would be fixed that same day so I said ok no problem as long as it gets fixed. Thursday of the following week pauly called me back telling me my vehicle was ready and everything was completely FIXED. Well I picked the vehicle back up an hour and a half later due to being at work so I couldn't come immediately when I arrived my vehicle was parked in the back and I was told to go to the front and talk with someone in office to get my keys. It took them 25 minutes to find my keys because pauly left and didn't communicate with anyone in the office according to the people in the office. The very next day while driving the vehicle the check engine light comes right back on this time the vehicle not only was shaking but it shut off while I was driving in the middle of heavy traffic. My friend and myself went back to them yet again regarding the issue and demanded our money back cause the two weeks of purchasing the vehicle i was only able to drive the suv 4 times the rest if the time it was in auto Resources possession. Pauly seen that I was back again at the lot complaining about the vehicle not being fixed and instead of him coming over to us to talk about the issues he avoided us completely and the manager Rick was the most unprofessional, unapologetic, Rude and disrespectful person I've ever met in my entire life. Auto Resources is crooks and they don't care about anything besides trying to get a sale from their LEMON CARS! I REPEAT LEMON CARS!!! DON'T EVER GO THROUGH THEM IT WILL BE THE WORST MISTAKE OF YOUR LIFE!!! read more

Auto Resources I - Check engine indicator light on after being told the car was completely fixed and should be problem free according to pauly. - Used Car Dealers Near Me - Merced, California

DEFINITELY DO NOT PURCHASE A CAR FROM HERE!! I first went in to buy a car and was told I didn't qualify for the car I wanted so I looked into something more in my range and landed on a Chrysler that drove good and I liked it but not even two days go by and the check engine comes on alongside other minor electric problems I started to notice and I take it in and they tell me to leave the car there and they'll fix it, we'll I come back the next day and they told me everything was fine and it was fixed but as I took it off the lot, light comes back on! I call the finance bank told them I was unhappy and told them all the problems and they told me I could break the contract but only get some or maybe nothing of my deposit back. Went back to the dealership and told them everything and the manager told me they would send me to court but fortunately I was able to get help from one worker there who gave me some of my deposit back. Never going there ever again! You should look elsewhere honestly. read more

Sold me and crappy car, not even a month later the transmission goes out. They gave me their word it would be replaced without even looking at it first, I took it back 2 weeks later got it back, leaking fluid, took it back a week later got it back and the car was still messed up so I took it back again and 2 weeks got by I get it back and nope still nothing. Shady ass dealership. Smh thank you matt and chad for giving me your word, you did not help me or my kids in any way. As long as this place has their mone,they dont care about anything else. read more

Recently I was in the market for a newer car in Merced so I decided to go to Auto Resources i was helped by Amir. He was very honest and clear an got me in the car of my dream. He always was helpful with the financing part he made it soo easy for me. I really enjoyed working with him. read more

Had the best experience buying a car from them. Amir is a profession salesman and always takes care of me when buying a vehicle off of them. I purchased many and had great experience. Will be coming back soon. Auto resources is highly recommended by myself! read more

My experience with the salesman was wonderful but if you have any kind of issue and have to deal with the office staff it is absolutely horrible! They are rude, disrespectful, and extremely unprofessional! I politely asked to speak to a manager and was put on hold for literally over an hour before finally just being hung up on. If you're looking for a car I would recommend any other place besides Auto resources! I will say that while I was still on hold I contacted another person at Auto resources and requested for a manager to call me. So if the manager actually gets in contact with me and is able to resolve my issue I will definitely amend this review but regardless I would 100% say that their office staff needs to be replaced. As it stands right now I would travel 200 miles to purchase a vehicle before looking at anything on any one of their lots. I will give it 24 hours for a manager to contact me before I contact the attorney general's office and the better Business bureau. read more

Very unprofessional, shady, and makes promises with NO intention of keeping!! Will say anything to make the deal!! Buyer Beware!! High interest rates, in which you pay way too much for the a used car!! Better off going to a reputable dealership!! Will tell you what you wanna here!! I give a zero rating!! read more

Had a fantastic experience buying my vehicle from Auto Resources of Merced .Amir is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Amir and Auto Resourse of Merced if you're in the market for buying a car. read more

3 stars by yelp is "A-OK," my experience was not negative nor incredibley positive. I'm updating the review in response to a reminder by the dealership that I would do so if they fixed my windshield. Well, they did fix the windshield and considering how new the car is that I purchased from them, it was all completed in a reasonable amount of time. Overall my experience was fine, but I will stick with the original statement that I wouldn't particularly return here unless they had something specific that I wanted. I'm basing this off my experience at "real" dealerships who, in my experience, have been more knowledgeable, more polite and occasionally, more professional. I'm not saying Auto Resources was not any of the above by any means, but greeting me by my last name first, having your shirt tucked in, or just catering to exceptional customer service overall might be a little lacking compared to some ivory tower of customer service. For example, the email I received several hours ago, somewhat rudely mind you, asked me to update my review "like you said you would." I get that I shouldn't have needed to be reminded, my bad really. I just would have rather read "Just checking on your windshield and new Camaro, how is it going? Also, we would love to see an update on your review if you are satisfied. If you are not satisfied, please let us know and we would love to chat." Or something like that might have been the more professional I'm talking about than a series of spelling errors and "like I said I would.." that I did receive. Bottom line: I am satisfied. My process of purchasing the car I wanted, at a good price and with cash in hand, in a process that was without major hurdles was accomplished. Thank you for my Camaro! read more

AR had a selection of cars to choose from. The entire purchasing process was so smooth. I was greeting by a friendly salesman who didn't put any pressure on me. He provided me with adequate time to think about the which car was right for me and my needs. Best of all, they took my old car for trade!! I was told about this place from many friends in Merced. The business is serving the Merced community with their trust and stand by their word. Thanks Auto Resources for giving my family the SUV we needed. read more

Please people save your self some time. I'm a year in with my car and still waiting on hub caps that where stolen off their lot. Which they no real honest people working for them. Plus will have you waiting for answers that they never get back to you until you follow up with them. Which always results into another follow up. They are not a good car dealer. Save your time and the hassle and take your self else where. read more

Today was the day my boyfriend bought his first car and we could not be any more excited! Jonathan was an exceptional salesman and shared the same excitement as us. He was very upfront and honest about our soon to be purchase. He never pushed us into a sale we were unsure about but instead made sure we got what we came for. I definitley recommend checking out this place if you're considering buying a car, especially for a first time buyer! read more

I don't know why this place has bad reviews.. I decided to go here with a 2k down payment and told Jonathan what I was looking for and he helped me find the car I wanted! I was out of there in less than 2 hours! He has extremely good customer service! I would definitely recommend this place to people and would definitely recommend for you to ask for Jonathan! Thank you again! read more

Jose is really great. We had a little bit of an issue but it was resolved right away and we took the car home that night! Really appreciate the way they do business. Thanks you guys! read more

worst place ever! there fucking scumbags that lie about their vehicles and dont care to help the customers! they will screw you over the best they can. its like a contest on how many people they can fuck over instead of how many cars they can sell!!!! they will fuck your credit up. do not go there unless you want a piece of shit vehicle that will break on you with in a couple weeks! #facts (if they had a button for negative stars thats what i would push!) read more

This was the worst dealership I have ever been to!!!! I have been looking for a truck for about a month and found one I was interested in at this dealership I spoke to a salesman named Jonathan or JC. I drove all the way from San Jose about a two hours and called me 4times on the way to see where I was which was fine but come to find out right when I got there I wasn't told that someone already bout got the truck. So now I wasted half my day when the professional thing would of been to let me no. I will never go back and suggest to anyone if your looking for a vehicle to stay away from here. read more

I Will NEVER do business with these people agian I purchased my 2016 Nissan on March 27th and July 4th the Transmission went out Rick the "Manager" never returned my phone calls on how to go about using my Warranty after calling multiple times. I NEVER got a call back after speaking with him on the phone today I called and he "happened to answer" he just said I'm sorry I dont know why I didn't get your message... so the car I purchased there is now being fixed by Razari Nissan and I've been without my car for 2 weeks and the least Auto Resources could do is offer a loaner vehicle NOPE he said they couldn't do that...Horrible Customer services I would not recommend this place to anyone! read more

I am very disappointed in this place I talked to a sales guy and was told that I couldn't get a loan so I said ok I will go somewhere else and he came back with oh no wait just talked to Bank and we can get you in, ( after saying you no your credit is not good and its going to be tuff to get you in to anything! I know my credit is not good I didn't hide that from the front I told them my score right a way this is why I am going to a small dealer with credit help!!) so I come in and find the one he showed me was NOT what is said online so I said no to that and he said oh wait I have one in the back and shows me I FALL IN LOVE with it and he said its not ready yet so it will be a little bit ( NO big deal I needed 2 weeks to get all the down payment together anyways) Well fast forward 2 weeks well more!! took a while and I have CASH in hand and I call set up to go today and get it to only ( After pushing to get an answer not hey coming up to tell me) you don't qualify for that one!!!!!!!!!!!!!!!!!!!! WHY THE HELL DID YOU SHOW IT TO ME THAN and make me wait 3 weeks than say oh yeah you can't have that one!! So I would have left work lost money to sit in the office and be told NO!!!!!!!!! What the Hell kind of place are you running really not the customer service you should be doing when people are up front with you on EVERYTHING! and you are low and dirty to us and act as if well you have the credit problem so I am the lowest of the low Hey guess what I came to a LOW place because of my credit or I would have went to a BIG real dealer! STAY A WAY FROM THIS PLACE unless you want to waste your time! A small town should take care of the people in it but I will be going to a big town to give my money too now........................ read more

This place made it really easy to buy a car but they did shady business. I told them I wanted to be a co signer on the car and while I was away from the desk they promoted my mother to be the main signer so the payment would be lower, knowing that I needed to be a co signer. Then withing a month the transmission leaks all the fluid out, I take it back and they said they fixed it. I get it back and within 3 days its leaking AGAIN. I take it back another time and they actually fix the issue. Now it's been 3 months and the battery has no died and they refuse to replace it even though I have all the warranties. I would never go back to this place they do shady business and dont help the customers read more

Horrible customer service. From the jail looking office THAT SHOULD'VE BEEN MY RED FLAG! Also they were to persistent on having me come down. I told them I was on the bus & they were trying to persuade me to get off and they'd pick me up!!! Weird... but I didn't have my check stubs with me. Anyways, I financed a car from these crooks. 2 days later my AC goes out. (This happened in June, or July, I'm writing now because I need a new water pump and thermostat bypass pipe, and I've had to have 2 oil changes already, and I've came out of pocket for ALL OF THIS ! PARTS & LABOR!) it is only September and this car has been more expensive than all the payments I've made all together. Anyways, I contact them explaining my AC went out, and they told me once I drove it off of the lot it was my responsibility. My boyfriend had to harass them to fix it for legit 3 weeks. Mark is a liar ! The fat disgusting sleazy guy that goes over paperwork with you is an asshole .!!!!! Everybody there knows they're selling B.S cars!!!!! Just making them look good on the outside but most likely knew my coolant was leaking and I needed all this other stuff done !!!!! my sunroof never worked. And they said they sealed it, which they didn't. I can't even go through a car wash with out water leaking through my roof which will eventually form into MOLD!!!!!!!!!! THIS PLACE NEEDS TO BE SHUT DOWN! IF I HAD TIME ON MY HANDS I WOULD FILE A CIVIL LAWSUIT BECAUSE I HEAR TOO MUCH BS ABOUT THIS BUSINESS AND IM SURE THEYVE ALREADY BEEN SUED ! DO NOT COME HERE I AM WARNING YOU!!!!!!!! ALLLLLL they care about is your money!!!!!! My hood didn't even have a stick to hold the hood up with . The car is just B.S! read more

The salesman i worked with was great. He answered all the questions that i asked and even the manger was pretty cool. My only issue was that they advertise that they will give you $1500 minimum whether the car is running or not if you trade in a car. i asked a few times online about this deal that they have and if there any exceptions to this. I been told countless times no just bring the car in and we give you 1500 for as a trade in towards your purchase. so i thought oh what a great way to get rid of a car that i hardly use anymore. I went in and saw a vehicle that interest me. I eventually got down to a price that i was some what comfortable with. i brought up the trade in and they said they can't give me that trade in deal because they will lose money. I understand every business needs to make money, but don't advertise it if you can't back it up. read more

Bought a 2013 accord, Sergio the sales guy was super cool very helpful, BUT realized when I got home all my tires were bald, different brands and one was a different size. I called talked to service manager he said for me to go back so they can put USED tires on my car, it's not right the amount of money down and how much I bought car for that I have to go and buy brand new tires out of my own pocket. And I didn't get the gas that I was promised when I bought the car I was told to write a good review and they'll fill my tank up so I did and didn't get my full tank.... read more

This has been one of my worst experience ever! I went in looking for a truck found a white 2013 Chevrolet looked beautiful! Adan helped me out who was really friendly, later that week I had to go back to sign some paper work which I brought to their attention that the bottom of the truck was full of rust and mold it was ready to fall apart! They said that was normal, I wasn't satisfied so I took it else where and was told it wouldn't last me long with the conditions it was in. I went back to the dealer and spoke with JONATHAN who was a complete ASSHOLE he was rude and very disrespectful. I had gave money as a down payment but there was no paperwork to tie me down to the truck yet so I requested my money back and JONATHAN was trying to scare me and tell me they were keeping my money and he had proof to tie me to the contract (which didn't exist since I haven't signed anything) I was upset and left out, the manager went and tried to talk me into it and he said he was going to charge me $750 for canceling the contract (WHICH DIDNT EXISTS) so I said I would have my Attorney figure all this out. As soon as I said that he went in made me a check with my full amount. WILL NEVER RECOMMEND THIS PLACE! read more

If I could give this place a lower score I would, please listen when I say do not go to this place. I came in just to look at a car and I had an idea already what I wanted witch was a white sedan No leather seats, with low miles and alot of spaces in the back seat. Not only did the first 3 cars the gentleman showed me wore red, grey, and blue and had leather on 2 of the cars! finally I was mad enough to walk away and look for myself. I found the perfect car, but he didn't know anything about the car, I can understand that not everyone can know about all the car in there lot, but after I they kept me there for 3hours and after I said yes! they paid no attention to me and it took another 2hours! For them just to find the spare key and give me a copy of all the paper work. I have never understood why it took 4 guys to help with one sale they where just making me feel uncomfortable and I just wanted to get out of there. Over all I love my car and happen with the decision I made read more

I should of done more investigating on this place. Don't get me wrong the two men that I met with were great....until I signed the papers. After that. Nothing. Here it has been over a month now and I'm still waiting for a Spare Tire, Jack and Second Ignition Key. I am at the point now is I don't care and am done with this place. The vehicle I purchased was caked with mud on the under carriage. Interior wasn't vacuumed, Floors Mats Dirty. The list goes on. I would never recommend this place to anyone. Their mission is to get your signature after that your on your own, I'm pretty sure this won't be on long, so if this....take a Very Good Look at this place before doing business. read more