DO NOT buy your automobile from here!
Joseph sold me a…read moretruck, and within the first week, the check engine light came on. I tried calling and texting him several times, but he never responded. I finally called the dealership directly, and he answered. I was transferred to the service department and scheduled an appointment for the following week.
When I took the truck in, they supposedly fixed the issue, but within 30 minutes of leaving the dealership, the check engine light came back on. I called immediately to schedule another appointment, but they couldn't get me in until the following week. I explained that I needed to drive to Los Angeles, and the service manager told me to go ahead because the issue would not affect the truck.
When I returned for the second appointment, I was told they would not cover the repair because I had driven more than 1,000 miles. Keep in mind, I only drove those miles because their service manager specifically told me it was safe to do so. He never mentioned a mileage limit when I bought the truck, Joseph had told me they would fix anything within the first 30 days, at no point did he mention a 1,000-mile limitation.
When I called Joseph to ask if they would help since I had originally reported the problem within the first few days of owning the truck, he refused. When I told him he had never mentioned the mileage limit, he rudely replied, "You never asked!" He then said, "You know you bought a used car!"
The service department also tried to deny that I brought the truck in before the 30-day period. They claimed they had no record of my truck ever being there. Fortunately, I have proof through the CarRx app showing that my truck was serviced there before the 30 days had passed. I was told they must have forgotten to log it.
I repeatedly tried to speak with the manager, Eugene, but I was never allowed to talk to him. I was always told I had to go through Polly, who told me it was out of his hands and there was nothing he could do.
It took nearly two months to get any resolution for a repair that would have cost almost $3,800. The only person who truly listened and helped me was Melissa. Because of her, I finally got some assistance, but I still had to pay $1,500 out of pocket. I believe that was completely unfair since the problem appeared within the first three days after I purchased the truck.
I also drove two hours each way to buy this truck and ended up making four separate trips to the dealership. After the truck was finally repaired, I still wanted to speak with the owner to explain how poorly I had been treated by his employees. I waited for over an hour while he was in his office, only to have another employee tell me that the owner left without speaking to me. He knew I was waiting for him so he either snuck out the back or was hiding in his office.
Think twice before buying from this dealership. If the owner won't even take a few minutes to listen to a customer with a legitimate concern, what does that say about how the business is run? They knew this truck had a faulty part, and it felt like they simply didn't care.
