If I could give zero stars I would! Let's go over shall we?
My mother had recently gone in to have her vehicle checked. They scheduled a date and it was brought in to be serviced. A few days had passed and my mother had noticed the issue had not been corrected. She brought her vehicle back; it was then serviced once more and she had gone on her way. Upon two months passing, my mother came to realize that the issue had still remained. Reluctantly brought her vehicle back again and explained the issue at hand. The vehicle was serviced yet again for the same issue. All the while the over all business attitude towards their paying customer was average. However, (yes there is more!) one week had passed and to her "not surprise", the issue still remained! How many times does a single issue on a vehicle have to be revisited? This time, my mother decided, why not take her vehicle to the car dealership service department instead. Perhaps a second opinion for this consistent issue is at hand. She was told of the issue they found, and behold!.....it was the same issue that she had continually brought back to Bob's for servicing three times!!!!! Upon her second to last visit, my mother had engaged in small talk with a fellow customer. They both exchanged their reasons for being there. (Sounds pretty normal right?) Well upon her final and last visit, the owner had caught wind of the small talk my mother had with a fellow customer. Keep it mind folks, it was just small talk. My mother is a very timid woman, and "smearing the name" of Bob's was the last thing is which she is capable. So to her horror, the owner scolded my mother and told her (and I am just summarizing) his dislike of saying anything negative about their "work". Also, to "never come back".
Now if there is something I know about professionalism...it is this....
Never ever scold a customer about speaking to a fellow customer about their "reason for visiting". Nothing negative was meant to be accomplished, it was simple small talk. If you didn't want their to be any small talk, perhaps the issue could have been fixed the first time around, thus preventing your "never to return" customer from coming back in the first place! I felt this review had to be written. A bit long winded, I admit, but it had to be explained. The bridge has been burned, and especially for their inability to fix a issue 4 times over! We will stick with our dealership and know we can at least expect quality work the first time around minus their nasty attitude and hand slaps. My mother WILL never return, They do not deserve our business or any of our friends/co-workers. We will never recommend their shop for anything less of a key chain! I urge you readers, keep looking!!! read more
