I'm sure the service was okay if they actually showed up. Was given an eta around an hour; waited…read more75 minutes to call In and ask. No one answered the phone again. Message machine was full and was a land line. Wasted a good 2-3 hours.

Had an unfortunate tire blow out on our 5th wheel trailer. I have Good Sam road service when I…read morecall Atwater Tow was dispatched. While it took almost 2 hours for them to arrive they did arrive 15min early of their estimated time provided. Got right to work and us back on the road! Good job!

I towed my car to a busy garage in Merced, because the brakes pulled wildly to the left and was…read moreunsafe to drive home from Modesto. When I picked it up, it was immediately clear they hadn't driven it after repair, because there was still something extremely wrong with the brakes. I had used Banks probably 20 years ago, and decided to try them again. Sadly, a major electrical component of the ABS system was broken and had to be replaced. The mechanic communicated the problem clearly, He shopped to find a used part for me, and finished the repairs quickly. I felt the service was good, the communication was clear, the diagnostic and repairs spot on. I appreciate him for finding a cheaper part. I would recommend Banks

Honest and efficient! I've been taking my cars there a while now and I believe he's fair on pricing…read moreand takes care of what's happening!

Great service and respectable pricing! Really went above and beyond in helping me understand the…read moreproblem with my care and how to better maintain it so I would have less problems in the future. It was the first time I a long time I didn't feel like a mechanic was trying to upsell or get more money from me, mechanic knew I was in a bind and really tried to keep costs low as possible. My car was in and out and I even waited in lobby with a delightful little girl! :) Office staff was nice and chatty and overall my experience was amazing which can be really hard to find now a days.

Congratulations to this shop for officially winning the award for worst automotive service on…read moreplanet Earth. Seriously, if there were a Hall of Fame for incompetence, these guys would be first ballot inductees. From the moment I walked in, it was clear customer service isn't just bad here--it doesn't exist. The staff looked at me like I had just ruined their day by daring to bring them business. I asked questions, they rolled their eyes. I called for updates, they dodged my calls like I was a debt collector. Professionalism? Nope. Accountability? Not a chance. They told me my car would be ready "in a day." Apparently, in their world, a "day" actually means "over a week of excuses, lies, and waiting." And when I finally got my car back, guess what? The original problem was STILL there--plus a couple of new issues they generously "added" for free. And then the cherry on top? A bloated, mystery bill with no explanation. Like, wow--thanks for nothing! This shop is basically a black hole where time, money, and vehicles go to die. If you enjoy being scammed, ignored, and disrespected, by all means--come here. Otherwise, do yourself a favor and drive PAST this place without even slowing down.

If you are buying a used vehicle from them and are a DIYer keep ALL of your receipts. Also every so…read moreoften take it in to the shop so as to not void their warranty. When you get a diagnostic done make sure it is detailed as to what repairs need to be done and how they (the dealership) came to that conclusion. If they don't provide that information be weary. If it sounds suspicious it doesn't hurt to get a second opinion.

I needed to get my car serviced for a factory recall. I made an appointment and they got me in…read morequickly. Arrived for my appointment and Jose Martinez treated me like I was a longtime customer. Their shuttle delivered me to my house and picked me up again to get me back in my vehicle in time for my afternoon appointment elsewhere. I was so grateful for the kind service and professionalism! We all expect it, but we don't always get it. I was very pleased with them and I am happy to give them a great review!

HUGE shoutout to Thomas and Dylan at Merced Toyota for helping make our new 2026 Camry purchase…read moresmooth. Thomas was my main point of contact and kept communication 100% transparent from start to finish. He respected the numbers we agreed on remotely and locked everything down perfectly! Dylan helped wrap things up at the dealership and made sure the delivery went flawlessly. No dealer markups, no hidden add-ons, just straight honest and hard to beat deal. No berkley bait ;) and switch nonsense going on here at Merced Toyota. We drove down from the Bay Area and would absolutely do it again because they can't compete with Merceds numbers. Well worth the drive for sure. Go see them! Appreciate ya'll Thomas & Dylan !

Horrible customer service when in need of having certain questions of my car …read more Regret purchasing my car here Oh but let it be someone that is interested in a car in a heart beat they will respond with all the type of questions. They seem more interested in selling cars than building a relationship with the customer . Will never come back here or reccommend my family or friends

This is an honest, reliable shop with skilled mechanics who know what they are doing and who will…read morework within your budget to get your vehicle fixed. Highly recommended!

My clutch was going out, and after taking my car to 3 shops here in the city, all recommended by…read morefriends, YELP and known to be affordable, I called Chris and Mark, just to see what they would charge. Living in SF and having my car repaired in Merced isn't the most effective system, but they really are worth the 2hr drive! So long story short, the 3 estimates I got here were $1,600, $1,800 and $1,900 (I can assume it would turn out to be more after taxes, hidden costs, extra labor, etc.), and Mark offered to do mine for $1,400 out the door!! That was worth it to me, so I had my car towed and just got word that it's done today. Now here's the clincher. I'm going to Modesto for Easter (40 miles away) and because the shop is closed on Sunday, they offered to drop my car off at my dad's place, so I can pick it up while I'm in the area. How cool is THAT!!??!! Seriously, they go above and beyond every time, and though my car is now on its last leg and I won't be repairing or replacing it when it FINALLY dies, YOU can trust YOUR car with Racobs for anything and everything that goes wrong. Thanks guys!! You made my car owning experience completely stress, drama and hassle FREE!! -Danae

Great experience at McAuley Lincoln! I recently purchased a pre-owned Lincoln Aviator and couldn't…read morebe happier. Jose was awesome--friendly, helpful, and absolutely no pressure. Aaron made the finance process quick, easy, and personable. They both made the whole experience relaxed and enjoyable. I love my Aviator and would definitely recommend Jose and the team at McAuley Lincoln!

I had such a great experience at McAuley Lincoln, and I have to give a huge shoutout to Jose!…read more From the very first phone call, he was incredibly friendly, accommodating, and just an all-around cool guy. When I arrived at the dealership, that same great energy carried through the entire experience. No pressure, no stress--just someone who genuinely wanted to help. Jose took the time to sit in the truck with me and walk me through all the features on my new Ranger Raptor, which I really appreciated. He made sure I felt comfortable and confident before I drove off, and never rushed anything. The whole process was fast, easy, and actually enjoyable--which says a lot when it comes to buying a vehicle! If you're heading to McAuley Lincoln, ask for Jose. You'll be in great hands. Absolutely love my new truck--thank you again, Jose!

Service was great! Edgar was prompt and helpful. As a woman alone needing a tow who is usually…read moreapprehensive about calling tow companies, he made me feel very comfortable and got me where I needed to go safely.

Edgar saved us! Flat tire on the way home from McClure honoring our friend Donna! He was prompt -…read moresweet and very efficient!!!