HUGE shoutout to Thomas and Dylan at Merced Toyota for helping make our new 2026 Camry purchase smooth. Thomas was my main point of contact and kept communication 100% transparent from start to finish. He respected the numbers we agreed on remotely and locked everything down perfectly! Dylan helped wrap things up at the dealership and made sure the delivery went flawlessly. No dealer markups, no hidden add-ons, just straight honest and hard to beat deal. No berkley bait ;) and switch nonsense going on here at Merced Toyota. We drove down from the Bay Area and would absolutely do it again because they can't compete with Merceds numbers. Well worth the drive for sure. Go see them! Appreciate ya'll Thomas & Dylan ! read more

Horrible customer service when in need of having certain questions of my car . Regret purchasing my car here Oh but let it be someone that is interested in a car in a heart beat they will respond with all the type of questions. They seem more interested in selling cars than building a relationship with the customer . Will never come back here or reccommend my family or friends read more

My husband and I went into Toyota of Merced just to have his Tundra serviced with absolutely no intention of buying a vehicle. While there, I spotted a 2026 RAV4 GR Sport and decided to take a look. Phil was amazing to work with! He was friendly, knowledgeable, and never once made us feel pressured. He made the numbers work with very little back-and-forth, and the entire process was smooth and stress-free. The customer service was exceptional from start to finish. What started as a routine service appointment turned into me driving home in a new RAV4! If you're in the market for a car and want a great experience go see Phil he'll make your car-buying process easy and enjoyable, I highly recommend Toyota of Merced! read more

Merced Toyota - Car Dealers Near Me - Merced, California

1-14-2026 Jessica a newly hired Assistant Service Manager should be demoted to service advisor. She lowballed service quote on labor to replace Brake Booster Pump Assembly, Actuator and Master Cylinder $675. Rob Hampton should be promoted to Service Manager for quoting correct $1350 and knocking off $100 for my trouble to $1250. read more

Merced Toyota - Send a sample to Blackstone Labs for an oil analysis. - Car Dealers Near Me - Merced, California

Thomas and the team were amazing. Our 2026 Toyota Grand Highlander Hybrid Nightshade is great - the team went above and beyond to make this a great experience. everyone was friendly and it's not too busy. Highly recommend! read more

Merced Toyota - Car Dealers Near Me - Merced, California

My first ever Toyota and every step was a breeze! Purchasing my first car with Martin at Toyota made the experience feel like a great move. The team was very helpful, knowledgeable and honest especially when informing them that I do a hefty commute on my drive to work. They knew exactly what I needed without the stress! From Honda to now Toyota definitely #teamToyota at Merced dealership will always be in the books! Thank you to Allen and Janet for their wonderful assistance read more

Merced Toyota - #TeamToyota - Car Dealers Near Me - Merced, California

One of the best buying process I have experienced. Quick in and out. Paperwork was done quickly. Got a great deal and super happy with purchase. Highly recommend Martin at sales and Guillermo at finance the people at Merced Toyota. read more

Merced Toyota - Car Dealers Near Me - Merced, California

We went to run some numbers and already knew what we wanted, the amount we wanted to spend, and had my research done. We walked in Vida was amazing! She didn't hassle us, she asked what we wanted and it was in and out. I absolutely recommend her. Very smooth transaction. I will definitely come back to her when I am looking for another car. read more

Merced Toyota - Car Dealers Near Me - Merced, California

This review is the for the service department. We have been bringing our vehicles here for the last 4 years. We bring 3 personal Toyotas, one fleet vehicle, and another from a different brand. It has been the best decision we made. This review is for Ricardo, KP, Kevin and their manager Brain. Ricardo and KP are thorough, great communicators, and extremely knowledgeable. Ricardo does a fantastic job in providing details of the service and explaining the reasons they are necessary. I never feel that I am being gouged or played when bringing our vehicles in. Kevin did an outstanding job in assisting with one of our vehicles that was in an accident. The process was smooth and flawless. I spoke with Manuel the GM today to inform him how pleased we are with the service department. The service department is the reason we will be extending our Toyota family by three cars with in the coming months. It is great to have reliable cars but it makes it even better when there is a team that truly cares about their customers and the service they receive. I will be sharing this review with Toyota to in hopes that this will be shared with the team. It is incredibly important that recognition be given when it is due. read more

My experience at Toyota Merced was extremely disappointing and unhelpful. From the moment I arrived, the service advisor could not find my appointment--even though I had confirmation and had spoken with a representative beforehand. Rather than resolving it, he brushed us off, had us sign paperwork, and said he'd call when the vehicle was ready. I brought my car in because the "Maintenance Required - Traction Battery Cooling Parts" warning was actively flashing. I have video proof timestamped at 2:23 PM, just minutes before my 2:30 PM appointment, clearly showing the warning. Despite this, the dealership claimed they were "unable to duplicate the concern." For a dealership that advertises specialized technicians, I expected at least an explanation of what the warning could indicate or reassurance that it had been properly investigated. What makes this worse is that they kept my vehicle for over 24 hours. I received a message the next day at 2:39 PM saying it was ready--yet they did not explain why it needed to be kept overnight if nothing was found. According to the paperwork, the only thing done was adding air to a tire. That does not justify keeping my car for an entire day. When we returned to pick it up, we were told Kevin, our advisor, would come speak with us--but he never did. No one explained what was checked or what was found. Another employee simply read off the paperwork and told me to "bring it back if it happens again." I live four hours away and do not have another Toyota dealership nearby, so that response was unacceptable. To make matters worse, the "Maintenance Required" message was still present as I pulled out of the parking lot. This left me with serious doubts that the issue was properly diagnosed at all. Since my vehicle is under warranty, I can't help but feel the concern was dismissed rather than thoroughly checked. I will not be returning. I left with the same warning, no answers, and no confidence that my vehicle was actually serviced. read more

Merced Toyota - Signal flashing maintenance required - Car Dealers Near Me - Merced, California

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0 stars. Very unhelpful staff. Marvin in parts was very rude and terrible attitude, hanging up on paying customers. Whoever is in change of this place needs to get their staff straightened out. read more

BEWARE of their service department!!!! Dropped my vehicle off for my appointment and they let me sit there for 4 hours before telling me they needed to keep the car overnight. THEN they told me I could rent a vehicle since I was trapped at dealership. Next day, I'm told they have to keep the car again. The light is still on. Fine, I just want it fixed. Next day, I call THEM after I hadn't heard from them. I'm told they ordered parts and they won't be here until the next week? I still wasn't even told what was wrong so what do you mean I need parts? They tell me they told me this (no, no they did not). Then, I get a call from the guy helping me two days prior, he tells me "I told you I ordered you parts." I tell him NOPE, you did not..... "oh wait, there is another customer with the same car as you I ordered parts for. We have to wait for a Toyota representative to come out to see what's wrong with your car." Thought I took my car to a TOYOTA dealership, but okay. Come the next week. We need it again. Next day, we need it still. (Are you seeing a pattern here?) FINALLY, I go to pick it up and they want to charge me $900! $300 for a part that is listed on the Toyota website for $150..... I asked to speak to a manager, he agrees to take off the part (thank you sir), but then proceeds to tell me to never come back to his dealership. NOT A PROBLEM SIR I WOULDN'T ANYWAYS!!!! And finally for the icing on top of the cake. I get back in my car and the gas gauge is on empty. Which it was NOT on when I dropped it off the week before. I looked over my paperwork and they drove it 250 miles. "Diagnostic miles" they called them. Where did they go to complete the diagnostic? The coast? I will never bring my car back here and I urge you to avoid this place at all costs. -1000/10 do not recommend. read more

Went in for one car & ended up purchasing two. 2025 Toyota Camry & 2025 RAV4 Our sales consultant: RICHARD LINARES was extremely patient, answered all our questions & helped us find exactly what we wanted. Had an extremely positive experience at the Toyota dealership in Merced & super smooth process throughout the entire process. I know I will be coming back for future purchases & highly recommend. read more

Merced Toyota - Sales Consultant Richard Linares - Car Dealers Near Me - Merced, California

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Came here over the weekend a couple weeks ago to browse cars. The SO and I had already been searching CarGuru and online, specifically some sort of hybrid. We decided to head over to Merced Toyota to see what was physically available. Located right where the 99 and 140 meet, we found Merced Toyota tucked away past the Black Bear Diner. Martin Nordenstrom was absolutely amazing and did not ever put pressure on us to purchase anything. We actually ended up leaving to check out Chevrolet Merced, and returning to Martin due to feeling highly pressured over at the Chevy dealership to make a purchase (felt very disingenuous and talked-down-to talking to the sales rep there). We ended up going with a used 2023 Prius XLE and it has been amazing! Not only that but speaking financing with Guillermo was great and very thorough. We were able to come to a great deal and walked out with a new (used) car! Because we closed the deal, he gifted us a little honey basket made by his mom (so cute). Edit: Because we had such a great experience with Martin for the Prius, we came back! We were able to close a deal on a 2024 Rav4 Hybrid without having to lift a finger. I really appreciated him keeping us updated whenever a car that fit our criteria hit the lot (or when it was immediately sold to someone else!). Overall, two really spectacular customer service experiences and I have been enjoying my ride! We will be back for our 5,000 mile servicing :) read more

All used Toyotas are supposed to be certified use cars. So I assumed that meant all safety issues checked out. We had a sensor light come on about tire pressure three days after we bought a van from Merced Toyota. Brought it back to Merced Toyota and they said that we didn't have a warranty on the van it was sold as is. We took the vehicle to a tire place and they said the tires were all good that it must be a bad sensor. When I brought it back to the dealership, the guy told me that when it's cold outside the tires run low pressure, but this was in July. But I feel if there is a safety issue with the vehicle is taken care of since I borrowed it in within 30 days. I was told no. read more

Adding this from my Yelp account, since Yelp removed facebook login If I could give this horrible dealer negative stars I would. I bought a oil change pack for my impeccably maintained Lexus. Twice after the oil change, the wheel nuts were barely finger tight, which I noticed from a noise when driving. Kevin, who was my adviser and a good guy, got the problem fixed after that and even gave me a free oil change, so I figured they just made a mistake, and kept getting my oil changed. My car needed a rear bearing, and this is where everything goes south. After I got the bearing "replaced" I noticed the car was driving squirrely. I parked it and checked over the car, but couldn't find the issue. Drove it once more and then decided to hop under the car. Lo and behold, Merced Toyota forgot two bolts and a few nuts, the bolts that HOLD THE WHEEL TO THE A ARM aka to the CAR. I was livid , as my wife drives this car 100s of miles a week to the bay area. I talked with Kevin who was understanding and upset and had the shop fix and then personally check the car himself. They fixed it but I decided I wanted a refund for the remaining oil changes since they can't work on a car and have it be safe to drive after they touch it. A few weeks later I came back to talk to Manuel Guerrero, the General Manger about all the issues I was having and to get refund on my existing oil changes. Manuel Guerrero, the General Manger, blamed me for giving them a second chance , and gave me some lame duck lecture about how his kids come to him when they have problems in their marriages but he knows "it takes two tango" and somehow this applied to me, his customer, and Merced Toyota's complete failure as mechanics. He then said he would think about giving me a refund and to call back later. When I did call back Manuel Guerrero, the General Manger, then rudely said he would not be refunding my unused oil changes. Everything I wrote is 100% true. Manuel Guerrero, the General Manger, should be fired, as he has no morals, is not a man of his word, is dishonest, and does not meet Toyota's standards or work or conduct. People like Manuel Guerrero, the General Manger of Merced Toyota, are why Merced has a bad rap and no one want to buy or have any work done on their car in Merced, as they take advantage of people who cannot travel to buy a car or get an oil change. Do not go to this dealership, even to just use the bathroom. Clovis Auto now does all my work on both my cars and has never let me down whatsoever. read more

Super happy with our 2024 Toyota Tacoma Truck purchase at Merced Toyota! The kind man that made the purchase happen was Thomas! We negotiated over the phone and locked in on the best deal with Merced Toyota price matching another dealer. My husband and I drove 2 hours to Merced and was done with the purchase 1.5 hours later! The fastest dealer transaction ever for us! What we love about Merced Toyota dealer is they do not price markup their cars! We recommend working with Thomas on your purchase! He is a senior Top salesman, very knowledgeable, patient, honest, and can get you the best pricing! Thank you Thomas! My husband loves his new truck and is a proud Toyota loyalist! read more

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I normally never have problems with taking my car in and communication is always great but today. My appointment was at 1 I was scheduled for an oil change. I get there with my daughter and Fredi helped me and says it'll take 2 hrs or less for an oil change. I said it was okay and I stayed at the dealership. 2 hours pass by I didn't get any messages about my car being ready but I had seen it parked outside it looked ready to go. So I go and ask in the front if my vehicle is ready. It was someone different he said if it's parked maybe FREDI just needs to finalize the paperwork and to just wait a few more minutes I said okay and I ended up waiting 2 extra hours!! By then everyone was asking me why I'm still there cause they see I've been waiting for a while and there basically nobody waiting anymore and I'm explaining to everyone I went and asked they told me wait because paperwork then I go up again and FREDI Asks for my name and I told him he said oh I'm sorry I forgot to message you that your car is ready I said I know it's been parked ready for 2 hours and he said for me to just go and get my keys with the lady at the other desk! I walked away cause I didn't want to say anything else I was very upset my daughter was tired and ready to go I was ready we had been there for 4 hours!! All because he forgot to message me that my car was ready. read more

Had a terrible experience. So much for a "smart path" way of purchasing. I had completed the entire purchase online and low and behold I arrived to the dealer and they tried to get me. Was told a price for my vehicle being used as a trade in and they offered 4500 less than what was quoted online. This is a vicious bate and switch and is a bad way of doing business. I have purchased cars before online and this just seems to be another dealer who baits and switches with prices/offers. So much for wanting to create a long term customer. I will make sure to let others know. Update in response to statement (response to their response on my Google review) Incorrect the business initially told me they were only able to give me 19.5k for my vehicle and it was shortly after bartering that you guys asked me to take it to car max or sell it else where. 19.5k is a laughable amount and if it was any other person you would have taken advantage of them. After some deliberation you agreed to match the 22k that car max was offering. Now as to the quality being deemed perfect you could not tell me anything that was wrong with my car and said you couldn't honor the price because you felt you could not sell my vehicle. The bait and switch lies in the fact that toyota is using false trade in values (initially the website told me I would get 23900 on my vehicle)to get you through the door. read more

I wanted to purchase a white 2023 toyota 4 runner TRD Pro. I was in touch with Dan. He said I can leave $1000 deposit to reserve one on their in transit list, but I had to come in. He told me it would be a few months. I drove to Merced on a Saturday to leave my deposit via credit card. Hui was my sales associate, Dan was the Sales Manager. Mark up was $2500 compared to the bay area pricing of $14,000+ over msrp. Dan requested that we fill out a form so he can reseve the vehicle. I had several requests throughout California inquiring about white trd pros. No one demanded i come in to put the deposit in like Dan did. He claimed this was a corporate store and they required it. Fine. Dan took that information and ran my credit without my permission. His excuse was, it's too late he did it already! Wtf! That shows an inquiring on my credit report... and those 10 point deduction could drop you from excellent to good! Why would you do that knowing that I would need to run my credit when the truck arrived. Not to mention he decided to point his finger at me when I told him what he did was bullshit! The truck arrived mid may! I put my deposit down late February they said it would only take 8-10 weeks. I sold my two cars in March because I was informed my truck was at the port. I had decided to purchase a different car as they didn't know what was happening at the port. The runner was stuck in limbo for 3 months! The most infuriating part of this was...Dan decided to run my Credit even though I may have paid cash! When I cancelled my transaction, they required that I show up in person 2.5 hours away to present my credit card. When I arrived with my credit card, I asked the sales guy who was helping me, what they had for the last 4 digits he said he didn't know. Why did I have to drive to Merced and see that scandalous/shady typical sales manager Dan... take your business elsewhere...when your sales manager is scandalous, what else would they do behind the scenes before you get into the finance managers office! read more

JR and the Merced Toyota Service Department did a great job again meeting my service needs. They kept me updated and worked to their best ability to solve all my issues. They are my go to shop for all my service needs. Thank You read more

Came in to pick up and finalize the purchase of our new car we'd been waiting on. They offered us financing, we accepted their terms, and we signed paperwork...only to be told that, oops, that financing offer didn't apply to our particular car. Was it just a mistake? Maybe. Did it seem like a scummy, underhanded bait and switch? Absolutely. And with no offer of compensation or even a simple apology. read more

Service writers are very friendly, my job is done properly and in a timely manner, KP, Rob , Kevin and the others are on top of things , Jessica has always a smile and friendly. I bring my camry for the maintenance and I am getting a RAV4 soon , I will also be bringing it for service. Thank you all in service read more

Buyer Beware: I have a 2021 Toyota Tacoma that I've owned for 39 months. The rubber strips on top of the cab are coming loose. I called Merced Toyota to see if they are covered, I was informed by a rude person that it is not under warranty. Before another word was spoken that Toyota service writer immediately stated Toyota does not recommend that you go through any express car washes. I asked how often this happens just over 36 months. I was not given a response. I then asked for a quote to repair this damage. I was told $205. I asked if parts were included they said no. I was then told the service writer doesn't have access to parts cost , and instead, I would need to be transferred to the parts department to get that part of the quote. I spent over 20 minutes on hold with the service department who never gave me an answer. My take away from this never buy a Toyota unless you plan to only hand wash it. I wish Toyota would tell people this information upfront, "Before you buy this vehicle understand that if you go through a drive-through car wash, it will ruin part of your brand new vehicle and it Will NOT be covered. read more

I want to start out saying sometimes things just happen. This was the case when I came to Merced Toyota to get my new Tundra. I just have to say that their Sales and Finance Department tried their very best to make everything run smooth and fix any problem that came up. They worked with me geting the exact truck that I was looking for. At the end of the day I am very satified with the treatment and value that I got dealing with the staff at Merced Toyota. I would recommend them to anyone that is looking for a vehicle. read more

Highly Recommended Jessica Service advisor,I Always trust her with my car. She is very helpful and honest.

Purchased a brand new Toyota earlier in Jan 2021. Though customer service was great, a defective car was sold to me: 1. The Gas tank door is tilted 2. Driver side tail light is slightly misplaced. 3.The Toyota App for remote applications isn't working. The gas tank door and the tail light issues weren't something a customer could catch with a quick walk around prior to purchase, but the dealer knows what's up with their cars or what issues it has while in their lot. To say the least, the person from the dealership who filled the car with gas prior to selling it should've brought up the gas tank door issue, but no one said anything. At this point, I am unable to get a commitment from dealership that they will fix these problems on this defective car. Went though corporate Toyota and they even tried to notify the dealership to contact me, but no luck. I live in San Jose, and went all the way to Merced for this car, but I will never shop from this dealership again and do not recommend it to anyone else. Not worth the potential headache. read more

Merced Toyota - Car Dealers Near Me - Merced, California

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Couldn't be happier. I just bought a 2023 Toyota Venza LE. I was shopping online for a hybrid Toyota Rav 4 XLE. I'm from Modesto, so I was willing to look from Sac to Fresno for the best deal. I started with texting with Danny (mind you other dealerships would call me even though I asked for texting. So it was greatly appreciated that Danny was able to text me and answer my questions via text) He explained different options for waitlists and also introduced me to the Venza. I was so impressed we went in the next morning to test drive a hybrid vehicle and place a deposit. We met Saira who walked us through test driving a Rav 4 hybrid and a Venza. She was very patient and helpful. They ran financing scenarios for me. So I could come up with the best option for me. I ended up making a $1000 deposit to hold a Venza that was set to be delivered in 5 to 8 weeks. Four days later, Saira texted and said my vehicle would be ready to pick up the next day! Wow! Day of pick up was super simple. Met with a very nice financing guy, as well as Danny and Saira. She helped me set up the Bluetooth and went over features with me. I typically dread buying vehicles because I feel like it's just a game, the folks at Merced Toyota really made the car buying process painless and simple. I would 1000% recommend Merced Toyota even if you live a little bit far away because they make the process simple and they are very kind and very willing to educate their customers. I am very satisfied. Thank you!! Saira Cardenas Merced Toyota (209) 628-8904 -Alexis read more

Merced Toyota - Car Dealers Near Me - Merced, California

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My wife and I just purchased a 2024 Tundra Platinum and had a great experience. To start off with we did the credit app online because we were driving from over an hour away. The sales manager Adam had all the numbers figured out before we arrived to the dealership. The salesman Rodrigo was very knowledgeable, polite and gave us our space. The lady in finance Saira was also great and explained all the paperwork perfectly. At first we didn't want the extra protection but after she explained everything we got it. Thank you again Merced Toyota for the great experience and badass truck. read more

Merced Toyota - 2024 Tundra Platinum - Car Dealers Near Me - Merced, California

BEWARE!!! Do not use their Express Store (online car buying) feature on the website. It seems to be a scam and/or bait and switch bs. We are based in Los Angeles (300+ miles away) from Merced Toyota. But we found the "perfect" car for us at the fair price listed on their site and decided to go through with the purchase, especially since they had Express Store available, where you can get upfront pricing, including taxes, and complete most of your paperwork online. We went through the entire application, including submitting complete credit application, trade-in info including Pics, car insurance information, and more. We've then reached out to Merced Toyota to only be told by a Sales Rep AND his manager that they had no idea what the Express Store and Online Buying was all about, and that we would have to come in to "reserve" the car, put down deposit, etc. WTH? Anyways, keep your information private and don't fall for this, like we did. read more

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Went on 1/14 to the dealer to look for corolla SE, however due to none being available at the lot, I walked out with A 2025 Camry. San Jose Having bad reputation and markups at their dealers, we decided to checkout Merced. We were greatful with the help from Jose A. and his professionalism, he was very transparent and helped us get a Good Deal. Thanks Once Again! read more

We were looking for a RAV4 Hybrid and Thomas was extremely helpful - He answered all of our questions and located the vehicle that we wanted. Thomas has great customer service skills & knowledgeable. read more

Had a coupon for a oil change for $59.95 and was charged $111.84. Kevin was my service advisor. He took my coupon but did not apply my discount. Talked to Kevin regarding this matter and he said he could not refund my credit card but he will send me a complimentary coupon for a free oil change on my next visit. He did not send a complimentary coupon but he sent another coupon for a oil change at $39.95. So let me take this coupon in and get charged full price again. No thank you. Also this location lacks customer service. When this issue was brought to Kevins attention he didn't apologize for not applying coupon but acted like I should be grateful for getting my car back for fast. Needless to say I won't be back. Location lacks customer service and overcharges. read more

Merced Toyota - Car Dealers Near Me - Merced, California

We went to purchase a car, it was not available we came from LA to Merced and got the run around for an hour. Once the vehicle arrived, it was nothing like the photo. Looked like it was in the speed races the night before. Service was horrible. The drive was nice. read more

I came in to have a key made, and was helped by Ricardo Perez. He was knowledgeable and friendly, and even texted me the next day to let me know that the part that I ordered had come in already. When he asked if I knew how much the key would cost, I gave an idea of how much I thought it cost, And without looking it up, he was able to give me a better idea of what their cost actually is. I came in on a busy day, and they still managed to get me out of there in a little over an hour. Thanks, Merced Toyota. read more

We just moved to Merced and put our trust in Merced Toyota to make sure our family got the best deal and we sure did get just that! We were greeted by Max who was very straight to the point and that is exactly what we wanted. I signed up online and a rep by the name of Vanessa contacted me who was very nice and great as well! From the first greet in person to the last hand shake this entire dealership is amazing and on top of their stuff. The sales manager and finance officer Albert were great and made sure to get us out quick! We love our new 2019 Toyota Camry LE and we couldn't be more happier! Thanks for helping our family get the best deal and we highly recommend that you come speak with Max and the rest of his team because you can trust that they will get you the best deal possible!!! read more

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First time I have purchased a vehicle from a dealer with no pressure or sales strong arm! It was a delightful, smooth and efficient process. The staff were respectful and pleasant and their product is top quality! read more

Merced Toyota - Certified Pre-Owned Toyota Camry - Car Dealers Near Me - Merced, California

My wife and I couldn't be any happier with our new Tacoma!! A Huge thank you to Sargon, Ramsin, Seth and most of all Jeff for all the time and help in getting us exactly what we wanted! My wife and I now plan on switching our other Toyota to start having our service maintenance done at there location. Thanks again Merced Toyota and thanks again Jeff, Chris & Jennifer read more

Merced Toyota - Car Dealers Near Me - Merced, California

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Unfortunately I had a very disappointing experience with Merced Toyota. After 7 months of communication w Jose, sales rep, and multiple delays on the car arriving...he called today to tell me at 11:30 to come down now and pay deposit or he has other people that want the car. It felt like a bait and switch and when I called the GM Manny (Manuel) to better understand how they operate he droned on about how he manages 60 people in the dealership. He stated he did not know the situation and I was trying to explain it for a second time. Have to repeat my self. I was calm, spoke calmly and laid out my experience. I told him I appreciate the apology but was not looking for an apology. I simply wanted to understanding of how they operate. I felt like today's call from Jose to drop everything and drive over to give a deposit was an unreasonable ask. I felt unheard, belittled and frustrated and advised him we would move on and work with another dealer for the Rave 4 hybrid. In short, I would NOT recommended their dealership. What a waste of time! Folsom Toyota took a deposit electronically and I'm now waiting on my new car. Thad great customer service and customer engagement. I would highly recommend Folsom. read more

The sales manager was just rude. The sales lady and I agreed on a price and we're haggling over a couple hundred dollars on a trade in. His attitude and rude response to me asking if he was sure he couldn't come a couple hundred on a trade in lost the sale. Very happy to drive to Fresno to buy the same car. I wanted to keep the money local but change my mine after that the lack of customer service. read more