This review is long overdue . Adriana and Andrea went above and beyond trying to help me. Both are professional and honest. It was well past closing time and Andrea took the time too explain in detail all the car features. It was with the drive frOm San Jose, Ca Definitely recommend this dealership as they didn't try to rip me off. Financing person (forgot his name ) was super friendly as well. read more

Merced Kia - My purchase - Car Dealers Near Me - Merced, California

I forgot how terrible the service department is here at Kia, VW, Hyundai in Merced. They were nice enough to remind me today. They WAY overbooked themselves. You'll be sitting there for over an hour before they even check you in, and that's With an appointment, Ridiculous! The employees are miserable, you won't find a smile on any of them. Not any pleasantries out of this bunch. So I sat there today in a crowded waiting room, looking at a person-less service desk for 70 minutes before I finally came to my sense and left. Do yourself a favor and Find Another Place To Service Your Car! read more

My daughter purchased a car from this dealership, and in less than 30 days, the AC completely failed. We were quoted around $3,000 to fix it--on a car she had just bought. When we went back to the dealership expecting some level of accountability, they completely brushed us off and refused to help. It gets worse. After letting her take the car home and drive it for over a month, they suddenly claimed there were issues with the financing and ended up taking the car back. This should have been handled BEFORE they ever handed over the keys. Instead, they put my daughter in a stressful and unfair situation, only to take everything back like it was nothing. The customer service was just as bad as the situation itself. Calls were ignored or dropped, no one gave clear answers, and management showed zero urgency or concern. It felt completely unprofessional and disorganized from start to finish. This dealership takes no responsibility and does not stand behind the vehicles they sell. Please learn from our experience--read everything carefully and seriously consider going somewhere else. They need to train their whole staff. And their manager Victor was no help at all. The finance guy that is married with kids tried messaging my daughter inappropriately. This whole place is a joke. read more

Ok so I need to take back my review. We are so dissatisfied and disappointed with Victor at Merced Kia. For the most part salesman was good at selling us our car. But it was not his fault that Victor had him Lie and deceive us. Regarding the price of the vehicle We still very much enjoy owning our Kia, Victor gave us over $8,000 for our trade in But managed to take it back by having his finance manager change our paperwork by adding xtra fees that we did not see until they send us the computer chip that had all our info in. They say it's to avoid paperwork. But in reality it's so you perhaps don't notice what they did to hide the fees We went back to complain and ask for our monies that they pretty much stole from us Spoke with victor he promised us that we will receive back a sticker showing us why they charged us for the extra over $1,400 above MSRP still has not shown us we we got for this fee Never came. BUYER BEWARE!!!!!! Check all your numbers before you SiGN YOUR PAPERWORK. Thank you for reading this and Good luck By the way we do love our car. Just not this dealership. Shame on you guys for taking advantage of a good family. If this does happen to you . Do what we are doing filing a report to the DMV. As they stated we have rights for the dealership deceiving the consumer. read more

Merced Kia - Purchased from Merced Kia Sold by Geraldo.. just returned from a 3 day trip Amazing Gas Mileage/Hybrid - Car Dealers Near Me - Merced, California

I took my vehicle to Merced Kia, owned by Fahrney Automotive Group, for routine scheduled maintenance. Ten days later, my car unexpectedly failed and had to be towed. Another dealership identified that the oil cap had not been properly secured during service, which caused catastrophic engine damage and resulted in my car being declared a total loss. Despite acknowledging the mistake as an "accident," Merced Kia and Fahrney Automotive Group have not taken any steps to resolve the situation or compensate me for my loss. This mistake caused me to lose my nearly-new vehicle and incur significant unexpected expenses. I hope they take responsibility and make things right for their customers. read more

I brought my Hyundai to the service department on multiple times this place has the worst customer experience the two service advisors on duty never return any phone calls they told me they would call me the next day to let me know the parts arrived I had to reach out to him a week later this is not the first time I've experienced this every single time I go there horrible customer service I've decided to drive 45 minutes north and take my vehicle to Modesto I'm warning everyone do not go to Kia Hyundai Volkswagen service department by far the worst customer service these people do not return calls. read more

I can't speak for sales but their service department is atrocious. If you need your car serviced go elsewhere. Slow and unprofessional. Took 30 minutes just to get my keys after they had my car for week and a half. read more

I bought a car yesterday. Bought the extended warranty. When I got home I noticed they charged me for oil changing for life plan for $900. They told me that was included in the warranty, but it wasn't. The Kia Karr alarm is very expensive and they talk you into buying every option and don't explain the truth. I have called them several times with no help ion refunding the extended warranty, even though the finiance guy said he would. read more

Worst Service Experience Ever We had the worst experience ever at Kia Merced's service department. Our vehicle was in their shop for two weeks, and Andrew never called back, even after we left several voicemails. It seemed like no one there wanted to do their job, especially when it came to contacting our extended warranty company. Every other dealership we've been to at least washes the vehicle before releasing it, but this one didn't bother at all our car was returned dirty, like it had just been sitting on a car lot. The service phone number is never answered, no matter how many ties you call. We will definitely not be coming back. Totally disappointed. read more

Great experience working with Christopher and Alex here! They're a new Kia dealership and didn't quite have all their systems up and running. Despite these challenges, they still got me in and out quicker than any other dealership I've worked with...even with a trade-in. Talk about efficiency. I've also learned over the years to do all the negotiations over email/text/phone call before heading there to sign the paperwork. It helped I knew exactly what vehicle I wanted (I leased an EV9 GT). Price wise, they beat all NorCal competitors by several thousands of dollars. read more

Merced Kia - Car Dealers Near Me - Merced, California

So unorganized and unprofessional, I have been calling for weeks to get payment info, to get car pre- inspection info... I'm always just told they are busy and will get back to me. I have yet to receive any call back from them or any kind of communication in regards to what I've reached out for multiple times. I highly don't recommend this dealership. read more

I honestly cannot even begin to describe the annoyance and complete ignorance of this place. As of 5 minutes ago, I was on the phone and the 10th person called asking if I wanted to buy a Kia. I say "ma'am I bought a vehicle there" she choked up and is like uh-uh "oh ya I see that." I then ask to speak to a manager, whom this is about the 5th person I've asked to speak to him and she said "they are in a meeting call ME back after 10 and I'll transfer you." This was SO unprofessional and baffling to me. Nathan - I thought was a cool man. Sort of pushy (car dealers are) I and I take full blame for this DID not test drive the car, looked in it, said yes made the trade. Let me tell you I told Nathan I needed to pull my horse trailer. Okay "ya this car can" well actually no it can't. He looked up the NON-hybrid version. SO that sucked. When they moved the car out of its jammed in spot, I realize the whole front under bumper of the car is....missing...WHAT THE ACTUAL... I go back next day, point it out to the manager, he says "no problem" takes pictures and is going to fix it. ... ... ... I get it, parts are taking a very long time, I do not blame them BUT I have text Nathan, I have called, I have asked to speak to a manager with ZERO response and or help/communication. I want to go sell them back their car and say BYEEEEEEEE. I am 110% over this place. Over the whole team. I was going to go trade this car in a take a HUGE LOSS as was because he LIED to me and like I said I do take responsibility for NOT DOING ME OWN due diligence. But damn man... To the new owner of the car LOTS, red Tesla man, I HOPE YOU SEE THIS. I HOPE YOU HELP. I HOPE YOU MAKE THIS RIGHT!!! I have faith in good people PLEASE BE ONE. read more

This dealership relies on Squirrley tactics to sell cars. Be very carefulIf you do any business here. We will never go back here again. Both service and sales untrustworthy. read more

I purchased my first Kia from Merced Kia over the weekend and had an amazing and seamless purchase. The Manager Fernando was helpful and open. Fabian Sanchez helped us through the process with patience, understanding, and complete transparency. I'm so grateful for all the help they both offered and I'm sure I'll be back again. I love, love, love my new 2026 Kia Sportage EX read more

Second visit to get my car serviced. First visit was awful- I understand they are under new ownership and it shows. Staff are friendly. Easy in and out. Timely with appointment. Wait time was reasonable. Cost was reasonable. Thanks Kia Service Department for the improvements read more

Our salesman Nathan was the best. Very patient and understanding. The whole team at merced Kia was very helpful and nice. Would recommend Nathan and merced Kia to my friends and family read more

Merced Kia - Car Dealers Near Me - Merced, California

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Jordan was very helpful and is a great guy. I felt very comfortable with my purchase, wonderful sales man.

Nathan was great. When dealer didn't have the car I wanted, he went out of his way to find me one elsewhere and have it delivered the same day! read more

This is the 4th car I purchased myself with representative Rob Brummel. Our entire family has purchased over 40 total. Amazing customer service and patience. No pressure, always listens to your wants and makes it happen. read more

They have "add on" on all their cars. Not worth it. This can increase the cost by around $2000. they charge $1595 for the CARR security system. Not worth the hassle-go buy from a dealer that does not have all these add-ons. read more

Update on our 2024 Telluride sold to us Jaylon. So in addition to never getting our second key that they promised us in front of four other people , We've owned it now for over 90 days and we have nothing from DMV and when we left the dealership, they put nothing on the windshield . So now we're having DMV investigate Merced Kia for a possible negligent contract. The manager of Kia told us that "that's quite normal", he also said that "this is a very large dealership and this happens all the time". I'm 62 years old. I've bought well over 20 vehicles , many of them new I can assure you this is never happened to me before. Just another sad day in the dealership of Merced Kia. And don't bother calling Mike Farney he could give a shit about his business or he would've gotten back to me the last four messages I sent him. read more

I have been buying cars from Rob Brummel for 5 years now, and every time I purchase I have an amazing experience! Rob, thank you for the excellent service over the years and I look forward to the next purchase. read more

Merced Kia - Kia Soul 2024 - Car Dealers Near Me - Merced, California

Our salesperson Ricky, and Sales Manager, Victor, were extremely helpful, dedicated to us as customers, and displayed a true sincerity in helping us get our car. I would recommend Merced Kia for their honesty, integrity, and above all, respect for their customers. read more

Worst service department in California. Nobody picks up the phone! Nobody calls back! They don't take appointments seriously!

Nathan great Salesman was very helpful in the negotiation process he was very transparent

Alejandro was my Salesman and he stood behind his commercial on treating his customers like family. I will definitely recommend anyone looking to personal a Kia (: read more

Service department is the worst. They do not respond to phone calls or pick up the phone at any time of the day. We have a vehicle being serviced there under warranty and we have not gotten any updates. Our vehicle has been there for 3 weeks. They are nice men but all lack customer service skills from this decade. They are no longer competent to perform their jobs. Time management and efficiency is a zero star. We will not be returning to this dealer, we'd rather make the drive to Modesto Kia. read more

I bought a new car in October 2022. I asked about the tax credit. I was told to check with my tax person. We thought the car qualified. No one at the dealership said the car was assembled in South Korea and so would not qualify. I would not have purchased the car if I had this information. Now, 2 years later, the IRS had denied the tax credit and charged me penalties and interest. Would not buy from this dealer again. read more

Rob made this experience very easy no hassle. Not like other dealerships that pressure you into buying a car he listens to what you're looking for .Great customer service. read more

First time buying a car and Rob made everything so easy. Always assumed buying a car would be the biggest hassle, but it was so easy because of him read more

Ricky was amazing! Ask for him. I had such a great experience I appreciate him and his team

This has been the best car buying experience in my life. Wow. Rob explained everything about the car to my wife during the test drive and initially setting up the Telluride. I have never seen a sales rep know so much about a car. JC the Sales Manager was very professional. Adam the Finance Manager walked us through all the paperwork and clearly explained all of the paperwork/financing. Our new Telluride was perfectly clean thanks to Steven. Thank you all so much for making this so easy to buy a car! read more

We had excellent service purchasing a vehicle at Merced Kia! From locating the right vehicle to driving it off the lot, every detail was covered and quickly. Check them out if you are in the market for a vehicle!! read more

2nd purchase through merced kia. Absolutely amazing place. Let me start by saying I highly recommend Andrea if you want a smooth and amazing experience. She litterly goes over and beyond to make your purchase amazing. She is absolutely beautiful inside and out. She is a miracle worker. I highly recommend if your looking come stop by and see Andrea she will make you feel #1. This is my 2nd purchase with Andrea my 1st experience was the best I've ever had. After searching for many month at many different places. The 2nd purchase was even better. Im still in shock on how truly amazing this place is. No more searching your search is over come here for a absolute amazing experience and find the car you have been looking for. They give the best deals and best rates no place compares... come down and see Andrea you won't be disappointed... read more

Merced Kia - 2nd purchase through merced kia. Absolutely amazing place. - Car Dealers Near Me - Merced, California

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Easy to find right off the freeway on 16th. Nice people to work with. Service is a pain no matter where you go and although this place has a small waiting room the service was excellent. Sales was great to chat with while I was waiting and I will give them an opportunity when the time comes for a new or used car. Thank guys.. read more

They have a $200.00 hrly rate. First thing out of service writer's mouth was to tell me about their $200. Diagnosis. If it wasn't covered under warranty. I was told that an aftermarket amp caused a loose wire in the drivers side door. The thing is my amp only powers a speaker box in the back of the vehicle. Nothing to do with the door. Pulled the door panel reconnected the wire and charged me $200. Never again. read more

Rob is the best sales man he's honest, knowledgeable and always willing to answer all of your questions about the vehicles on his lot but without the hovering pressures like some other lots. I've purchased several vehicles and will purchase again in the future. read more

The service department at this Kia dealership is very bad. Primary individual, Johnny, is very rude and condescending. Very contentious on the phone and does not like to be corrected. The customer service here is the worst. Took in a vehicle that has been sitting there for over a month because of back ordered parts. Or so they say. I called corporate and they are looking into this dealerships service and practices. This is only one of many complaints when dealing with this garbage dealership and service department. These workers should be aware that they live in the same community as their clients and they will have inevitable run ins with them in public. read more

I cant even get through to the service department they keep hanging up. Was able to get through once and they told me to call back in 10 minutes because they were busy so thats what i did but wasnt able to get back through without them hanging up on me. Its not like i was arguing with them about anything at all, literally seconds after i got through boom they hung up. read more

Merced KIA SERVICE CENTER * I went to get my Kia Soul serviced , as it needs a few recall updates. I'd never been there,BUT WHAT A GREAT EXPERIENCE! JIM at the service desk was Super personable and a delight to talk to. I was told it may take up to a day to compete the recalls( which we were prepared for, ) so THANK YOU to the SERVICE and MECHANIC TEAM ! My little Kia was all set from drop off to pick up literally like 3 hours! That saved such time and now we have piece of mind the recalls are taken care of.Thanks again Jim ! Service like this makes a difference ~ read more