You can't expect much from a used car dealer in Merced so I shouldn't be disappointed. The only positive thing I can say about the experience is that Robert was polite and professional. I won't go as far as being honest but what used or new car dealer is? Be careful of down payment agreements as the office people will charge your card without your authorization. At least that's what they did to me! Better to give them the down payment, take your car and don't look back! read more

I purchased a vehicle from this company paid $1000 more then I wanted and then before my first payment the check engine light comes on and I'm told well it's after 30 days we cant work on it we won't get paid unless the office approves called the office several times during lunches and breaks and they tell me service is going to call and it will be up to them if they can do the work. The same service that said it was up to the office. Was told I would receive a call before my lunch break is over and did I get a call? No! This is my worst experience with a car place I have gotten a great experience from A+ motors the man's name was Ali. I wish I had went to him this time. I can tell you no one in my family will ever go back to this place and if any of my customers ask me about a car place I will tell them all about Auto Resources and how they don't care for their customers. Good thing I work in the customer service field and will be sure that I inform my customers of this experience. For reference the vehicle I purchased was at the end of February and issues started before 30 days and they reset my screens on my car assuring me they did service it. Not even 2 weeks later oil lights and engine lights are on. Don't even have the registration and haven't even had the first payment due!! You make your own conclusions on the company from that. Ali at A plus motors went above and beyond for me when I got my last vehicle years ago and if I or my family ever need one again that will be where we stay read more

Auto Resources I - Used Car Dealers Near Me - Merced, California

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I bought a truck on sep 2024 and I already had to replace the motor and their mechanic shop they own sucks when they replaced the motor the truck started a misfire and shake. They blame it on my tires since I'm all terrain tires then I had to go somewhere else to get a diagnose and they only replaced one coil pack out of six I've been having nothing but issues ever since I bought this car check engine light all the lights on the dash they are a scam and they're worthless. I would never do business with these people ever again read more

Double dealing pieces of shit. They offered to purchase my car and we made a verbal agreement. The day before the deal was supposed to go down, they tell me they are dropping their offer to a value significantly below market value. These guys are just plain dishonest. read more

Service was Awful.. selling high mileage cars for high prices added $4,000 extra for 36,000 miles warranty knowing car goes to Bay Area Tires were awful no floor mats one key dead battery in key fob .. read more

01/29/2023 We made a purchase put way too much down on a truck with too many miles, didn't get the truck we were promised, and the representative sucks nothing but lies we left without a vehicle promised to be delivered the next day here I am the third day without my overpriced high mileaged truck! Im PISSED READY TO CONTACT THE BOA read more

This place was shameful. I would never advise anyone to shop. They do deceptive practhis is deal by deception. They believe in that and they think that there's nothing wrong with it, but this is America. Ll, and we have rights of Justice wellers, they have rights. But they cannot mistreat a customer and that's what they showed me a car. Then they turned around and told me that the car was not accepted by the finance company. When the finance company called me and told me that everything goes OK. Good Danny asked for the car back. They waited a few days before they gave me my car back. So I gave them the car brush and then they wanted to charge me at least I can think now. The rest I can feed was not necessary. Because the bank's never accept it to pay for a car is what they told me. But they shouldn't have kept any of the parts of my money. They should have gave me everything. That was too much like I said that's it they play games with their customers read more

HORRIBLE!!! I had to wait 3-4 weeks just to get a hold on Gino(Service Department) so I can get my bumper fixed!! This guy is such a liar & tries to make you feel horrible for your service! Everyone here at Auto Resources don't help you or they will give you attitude! DONT BUY A CAR HERE!!! I regret buying a car here! WORST DECISION EVER read more

I bought a 2022 Toyota Camry from them. They were not honest in fees I barely bought it in December. I've been charged twice for estimated DMV fees then when I had asked if there was anything else that was gonna be charged or was I all good everything was supposed to be paid for which is usually the DMV registration I just got a bill for $435 so now I have to make a $550 car payment and a $435 registration payment in one month on top of that. Everybody is so rude there when you called when you ask questions the people from the DMV in there do not even know what they're talking about. They're very rude and the salesman are liars and cheaters run run!!!!!!!!! read more

I went to auto resources to buy a car and I was helped by Jay. He was very helpful he promised me that he would do whatever it takes to get me financed into the car of my dreams and he did. I am the proud buyer of a 2016 Toyota Camry! Thank you so much Jay!!! I recommend if anyone who's looking for a new car go see Jay at auto resources on 16 street in Merced he even plugged me in with some full coverage auto insurance cheap! So icould drive off the lot same day! He's the man!! read more

Auto Resources I - I Love it! - Used Car Dealers Near Me - Merced, California

A perfect experience! Ray, salesman was phenomenal. He made buying easy and stress free. Not to mention the banks they deal with are great! I will definitely go back when I am in the market for a car and will check with their inventory first. read more

Talk to Matt a week ago on a 2016 F350 . We negotiated a price of 32500 out the door it took a week for us to get together . Upon meeting his other sales reps fraudulently used his name when he was off, to waste my time off my buisness To come in price was not what quoted very shady guys they don't represent there word tipical " saw dust in the trans sales. Very hoky. Matt was Get back to me this Saturday he did not respond , I would recommend not doing business there don't Waste your time . Eric /Merced 35 years in Buisness read more

Not recommended. They say they inspect their vehicles, but had to pay over $2300 for repairs within 2 months of purchasing vehicle. Ghost you when you inquire about. Never will buy a vehicle from them again. Buyer beware. read more

Worst place to get a car!!! Don't do it!!!! They will promise you everything and when it comes down to helping if any issues with your purchase they'll be there, ITS A LIE!!! They screwed me over and now I'm stuck with a loan and stuck with a car that is breaking down on me slowly and it's only been 6 months, ONE STAR IS MORE THAN ENOUGH read more

Trust me when I say do not EVER GO HERE. I recently got a 2016 Dodge Charger only 40k miles they acted so cool with me, they told me this car was super reliable and that I won't have any problems with it. I gave a $8500 deposit. Although I read the contract He never read the contract to me and just told me to sign here and there. ( mat was the dealer) ((I was told he has been moved to a different position)) they never offered any additional warranty besides there stup1d 30 day warranty or 1000 miles. everything was fine with my charger so I gained a lot of trust for them and even recommended this dealer to a lot of my friends and my parents and sibling so came also looking for a car. These guys where cool untill right after my warranty ends and my cars check engine light turns on, it first said I was getting a misfire on 3 of my cylinders which is not a big problem but still, I just got my car and it's giving problems already. I go and spend $250 on 16 new spark plugs and the car was good for 5 minutes and then started giving problems again. Now the car is totally undrivable, the catalytic converter is clogged, the engine is overheating and rich, and the fuel injectors and coil packs are messed up. I go to try to get them to fix it and the dealers where straight up being rude and saying it has nothing to do with them and there not gonna do anything about it. I called multiple times to talk to the service manager and never did I get a call back these guys scam you and take advantage of you. $8500 in the drain thousands of dollars to fix the car just fixing the catalytic converter is 3k. No thank you these guys treat you like there friend but the whole time they are just taking advantage of you. After my car had problems I came and saw the reviews on yelp and a lot of people are having the same problem with these guys giving out trash cars and not offering warranty. Save your money and go somewhere else please don't end up like me stuck with a 30 thousand dollar car loan cause of these guys. Now everyone I recommended to these guys and hopefully all you people on yelp that are looking to get a car with these guys are never coming here again. ( in the picture is just one spark plug but all of them where bad ) ( that's the worst spark plug I have ever seen) read more

Auto Resources I - Spark plug - Used Car Dealers Near Me - Merced, California

I bought a car and ended up paying over 400 at the shop because the warranty I got didn't cover everything. Also I was charged a Warranty without being asked if I wanted it. But the thing that really makes me mad is that they asked for references when I got my car and all they do is text and harass my family. Texting if they want to buy a car, when my family members say no they still text, even if you block the number they will text From a different number. Very unprofessional. read more

Worst place to shop for a car or truck they have very low maintenance standards and don't care about the individual they just want your money. Never purchase from here my car broke down even though they said it was good was stranded for hours on the road. after this experience I never went to any small dealership go to one that won't do you dirty don't believe there 5 star reviews my neighbor went to them ,his suv started smoking a month after he got it. My cousin-worker as well had an issue with there car catching on fire Trust no one at Auto Resources there cons They need to step up there game when it comes to car maintenance and customer service For anyone who wants to go there beware. read more

Why did I come here. I have read numerous reviews on this place, and it all said the same thing. Stay Away, these people are scammers who will lie to you and sell you a vehicle that is broken or overpriced. They will lie to your face and make promises just to sell you a car. I heard that they had new management and that it was Candido Estrada who is running, and I thought he would make it a better place but no, it's still the same shitty filth that it's always been. The workers are con artist who just want to make money and they would do anything; they would keep your license and force you to sign paperwork in order for them to sell a car. They are forceful and almost to the point of strong arming you into buying a crappy car from them. Please don't come here for anything. read more

SCAM!!!!!!!!! What the hell is wrong with this place and the people who work here. I guess it is true that Auto Resources is the lowest, dirtiest, last resort for people who have nowhere else to go. The man who sold us our car was very charismatic and nice and I thought he was a good guy but that was all a lie. The car we had bought is a piece of SH!T. Thank you Mr. CANDIDO ESTRADA for selling us a car that has so many problems, we now have to leave it at the shop for them to fix and we are without a car and we are already struggling enough as it is. PLEASE STAY AWAY FROM THIS PLACE AND THE PEOPLE WHO WORK HERE. read more

Do NOT buy a car from Auto Resources . They do not check car's for recalls !!!!!!! Let me tell you why. On March of 2018 I purchased a vehicle from them. Only 6 months after I bought it, the alternator caught on fire with my KID'S inside! I was driving when suddenly the car stopped and smoke was everywhere. I rushed my kids out the car & had the car towed. After taking it to a mechanic they said it had a recall! Razzari in Merced fixed the recall. Only to find out that it had another recall on the brakes! The recalls came out a month BEFORE they sold me the car. The recall letter was sent to THEM & yet they failed to tell me. I had to rent a car for over two weeks. Auto Resources wouldn't answer my call's. A few weeks later CHP pulled me over they said my plates didn't match my registration. Auto Resources gave me plates to a different car ! They will avoid you, ignore you, and not answer your calls. I have gone through hell having a broken car, having to rent cars, having to miss work, football games, ect all because they DON'T CHECK THEIR CAR'S for recalls. read more

Auto Resources I - Used Car Dealers Near Me - Merced, California

I will never do business here again. Auto Resources is the worst, the people there are just pure trash especially Candido Estrada. They will do anything to sell you a crappy, broken car and tell you that it is a good family car. I had bought a car from the Auto Resources and that was my first mistake. I saw all of the bad reviews, but I still went. A few days after I bought the car it started to make a weird noise when I turn it on and then the check engine light came on. It hasn't been barley a week and the car is already having problems. Never go this place. The only reason I went here was because Candido Estrada work here and I had bought a car from him before and I thought that he was a good guy, but I guess not. My husband and I will never do business with him and Auto Resources again. read more

Horrible, such scammers. And they aren't even good at it. Stay away. They try to sell you vehicles that are listed on their site for lower than they offer. When you come in to look at a vehicle, it's not there. read more

I financed a car through the bank and made all of my payments on time and I guess the bank ended up sending the contract back to them after a month and they are trying to tell me they want the car back when they have had it most of the time because the check engine light came on and they are trying to charge me a $750 restocking fee illegally I am taking them to court straight up! Also my check engine light came on because of the catalytic converter and it says in the contract that they had a smogged! Lies read more

I HATE Auto Resources with a passion. They are the worst, and the reviews don't lie. They are the typical scummy cars salesman you see in the movie who will try to rip you off. I talked to Candido Estrada and he gave me one quote for my car and then when I went in, he tried to give a different number for my car, saying that there was a lot of dings and dents on it and that it didn't drive right. They tried to offer me less than what they said they would me. I told him to go eat shit and I left. I will never come back here again. Stay Away from this scam of a place. read more

I purchased a car from auto resources and they said they car has no problems. The sales person Amir sold me the car and said if anything is wrong don't hesitate to call him and he will get it fixed. When I called them and told them about the bumper of the 2017 Ford Fusion wasn't placed right he said he couldn't do anything. So I tried talking to some manager and they got the car to fix. They literally placed washers on bumper to lift it up. And also it had a piece of wood as a part for the car. Which idiot that that. I also found out that the radiator doesn't have mounting. The hell. If radiator don't have a mounting it will making noise and fall down. The fan is in pieces too. I've taken the car to the dealership twice and still they haven't fixed what I asked them. This is no freaking way to do a business. Few people I spoke to including service manager, branch manager, sales person and idk. Ched, Joshua, Amir, Gino Bettencourt, Amir. This are the few people at auto resources and they don't help you out at all. read more

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This is a really strange dealership. I inquired on a listing online regarding a car. Nothing on the site told me where the dealership was located. I received multiple, almost adversarial texts, with none of them actually telling me about the car. I finally had to tell them to stop texting me. Just really unbelievable. read more

I pulled over on a whim late one Friday night and to be honest I'm kinda glad I did just for the story. I was greeted by a very cliche used car salesmen who reeked of sleaze. Right off the bat he wanted to offer me 1,500 dollars to "trade in" my car and was animate on a handshake agreement. Keep in mind we had not even talked about car prices at this point (first red flag). To top it off, none of the cars have prices on them and they seem to make them up as they see fitting. Basically they will "give you" 1,500 and adjust the price of their car in order to make you feel like you got a deal. I was looking for a Dodge Challenger and the salesmen let me know that they just got one in, but it was at another location. He then called an associate to bring it to me to look at. The associate arrived around 5 minutes later in a completely different car, and said if I wanted to see the Challenger I would have to go to the other lot. In the meantime he wanted me to try that car out and drive it to the other lot leaving my vehicle behind thus putting them in a power position where i would be stranded at their second lot (second red flag). I declined and drove my own car. (At this point It was becoming comical but i decided to go with it to see just how sleazy they could get.) When I arrived at the next lot I was taken into an old aluminum roof building where there were as sea of these grease balls all trying to sell cars to lower income families. The salesmen let me know that the Challenger had just arrived and was still in their garage so he had me follow him to check it out. When I got to the garage I was surrounded by cars that looked like they had just been pulled out of hurricane Harvey. He said and I quote "Don't worry...we'll wash it for your before you leave." Very confidently. I then followed him into the finance office where they then threw out a ridiculous price that made absolutely no sense based off Blue Book and Edmunds and I declined his offer. After many bad sales tactics straight out of Glengary Glenn Ross I got up and decided this joke of a dealership was not going to get a dime of my money. For all these reasons I'm giving this used car dealership 1 hood slap out of 5. read more

Would give 10 stars to Juan if I could. Fantastic customer service, worked tirelessly to get me the best rates, worked with my unique financial and credit situation, got me into the perfect vehicle for my family, and even delivered it to my driveway at no cost. They even let me defer part of my down payment to get me a better monthly rate. The car is also perfectly clean and smooth and seems to be meticulously maintained. Highly highly recommend and would definitely come back. read more

Auto resource are very unprofessional, they give people cars and then take them back. I had a ford fiesta and I had just made the payment I have all my receipts for when I made a payment on 03/12/2022. They came and got my car from my job 03/28/2022 without any explanation and till this day I still don't have an explanation and mind you today 04/08/2022 they tried to take money off my card for a payment when I don't even have the car anymore so how is this professional business i never gave anyone permission to take anything off my card. I wouldn't recommend NO ONE TO GO THERE they are not WHAT THEY SAY THEY ARE ABOUT !! THEY GAVE PEOPLE CARS THAT BURNT UP KNOWING THERE WAS SOMETHING WRONG WITH IT WHILE SELLING IT.. AUTO RESOURCE IS A NO GO read more

After getting screwed around by Razzari Ford, I got a pre approval from my credit union and came here and got the jeep I wanted for 3k less than Razarri's and they gave me 500 more on my trade in and added 20 bucks gas giving me almost a full tank to equate what was in my trade it's tank.So far, I'm a very satisfied customer. read more

Auto Resources I - Used Car Dealers Near Me - Merced, California

I had such a terrible experience with this dealer ship i would suggest you better off going somewhere else save yourself the stress and money and find another dealer ship they still your money and not care if you have a family to feed or not mobile they ghost you and not return your phone calls or keep you updated on what going on they kept my money and for 3 weeks havent inform me of anything the general manager doesnt really care if the sale men steal your money read more

My wife purchased a vehicle from Auto Resources in Merced, CA and when she went to make her first car payment, she found out that the finance company, Striker Acceptance canceled the contract because the dealer did not turn in all the paperwork to the finance company. So my wife was fighting with the dealer and the finance company to straighten things out and neither the dealer nor the finance company want to take the blame for the screwup. So tonight, my wife's car was repossessed by one or the other. So now she is going to have a repo on her record making it very difficult to purchase another vehicle. My recommendation, do not purchase a vehicle from Auto Resources in Merced and if a car dealer does business with Striker Acceptance Finance, walk away, do not let them put Striker Acceptance as the finance company for your vehicle. Nothing but liars and thieves. If I could give them zero stars, I would. read more

I purchased a truck in Oct. 2020 and did not get my title and registration until Aug. 2021. In trying to solve this problem I made over 20 phone calls to Auto resources, numerous calls to DMV, had to reapply for 2 temporary vehicle registration extensions and register a complaint with DMV. When DMV threated legal action is when I finally received my title & registration, it was a very disappointing experience. read more

(PLEASE READ REVIEWS)Worst car experience ever if you are looking to purchase a vehicle I would go somewhere else or save your money because these cars are a money pit I bought my wife a Dodge Durango for my kids and her needed something dependable put a high down payment and it broke down within a month and we just spent a lot more money on it. save your time and your money. I asked them what they could do to help they said it's out of their hands do not buy from this place because if something goes wrong they will just say it's on you. Got sold a lemon sad very sad how they can take advantage of people. I have also shared this on Facebook, Instagram and Snapchat. read more

So i bought a 2017 KIA SEDONA from them told its never been in an accident well took it through a fast track car wash just to find out the truth under the hood contacted to dealership just to get the run around by them and to be shited on by them its not like the vehicle is old its 2 inhalf yrs old ig i woukd of known its been in an accident i wouldnt of bought it for my family so now the only thing i can think of is law suit which i didnt want to do was hoping that i would get a different vehicle from them and have them contact the bank and have them work something out but nope was turned down im sure if anyone out there would agree with me we people work hard for our money just to put into a car payment so heres some pics so you know how they really are read more

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On June 23rd I made an inquiry to a vehicle that they had on their website. A 2005 Mustang GT Windveil Blue Convertible. There were no pictures posted. Even so, I inquired through car gurus expecting to get a phone call. Of course I did. Briefly spoke to Jay. I asked for photos of the car. Being a convertible I was very specific to what I wanted. Motor shots, Convertible Top pictures, Side shots, and interior photos. A week later no pictures up, and Jay again promised that he would get me photos. Shortly thereafter, there were photos on the website. Again, I asked for photos. I got two photos of the engine and side view. Also I asked for the car fax at least 5 times. Dealing with a used care lot has never been fun as I always BUY NEW, but in this instance I was adamant about the photos. I heard crickets. So after two weeks of playing the waiting game, I drove from Gilroy to Merced a nice 95 mile one way trip in the 100' degree heat. I halve hearted to actually see the car. I brought my wife, and my son in case I actually bought the car if it was there. Well, I drove up and I see three guys leaning in chairs with a (keyboard) all the keys of the 20 cars in the lot. WTF. I drove around to verify the address, and yep I'm at the place. I ask for Jay. Well, he's there. Surprised to see me because I was their unannounced. They told me that the car was at another lot. Before going, I asked again for the car fax. There's some scrambling and another car of salesguys come by. OK, Where's the car fax. Well I finally got something, not a car fax out of the Sales building. So I follow a group of "Sales Guys" SMH to another lot. I quickly glance over their vehicles, a better mix and condition than the other lot but still they were late model auction cars. Easy to tell. Out in front I quickly spot the vehicle that I came to view. As Jay walks with me briskly to the car almost like a new father, I'm quickly taken aback. The back window was glued back in on the convertible top by a 5th grader. The top had multiple holes in it that had been patched and the edges were so worn that the stitching was coming undone. I quickly shot the sales guy a nasty look. How dare you try and hide this major problem. I walked over to the door, and opened it. The door panels were pealing from the door, a common problem but something that should have been addressed before the car was listed. The back seat was missing a seat belt, and the door was missing a grommet. No floor mats, and also no convertible boot. The glovebox is broken as well. The positive was the car was well kept and accident free. Frame is straight, tires were semi new and the paint was in good condition. So we go on a test drive. By this time I new guy is trying to woo me. Sergio. My son stayed at the dealership with Jay while my son and I went out. This whole time he tried to sell me son on this and that. My son knows that I have purchased over 25 vehicles from dealerships new, and I won't stand for fast talk. So I decided to take a fly on the car. I have a 810 credit score so financing would not be an issue. OK, I know that your a used car dealer so I anticipated they would try to sneak a funny finance rate on me. Sergio I said "put your four square sheet away'. Sergio was somewhat engaging but what I would consider a closer. I slashed 3 grand off the price for the obvious defects. We settled on a price and they processed my info. We waited waited waited and waited. Sergio made small talk, but I wasn't buying it. After 90 minutes of waiting I excused my self and went outside and texted Jay and told him that I was walking. Even though I was the only person there, there was no reason for such a long delay. I wished that Josh would have been there so we could have excluded the monkey business. At least I could have shot a commercial. LMAO. I don't know Josh but I watched his commercials. Sergio told my wife that she would not be on the Title because she had never bought a car before. Excuse me! We have a 2015 in my wifes name. We can't get you a rate better than x....... better go back to your computer. The signing process, was even worse. Both guys were clueless. What's a gap coverage.... Surely your not trying to sneak that in. Why do salespeople handle the finance part of the deal. The only way that I found about the financing company was it appeared on my credit report via Experian. They couldn't tell me...... There are so many choices when it come to buying cars, be informed, and be prepared. I spoke to Josh on 8/19 in reference to my review of Auto Resources. I get it. If I would have worked with Josh we wouldn't had a problem. Inexperience sometimes is blamed on youth or training. I'd give them a second chance... They're not bad guys. read more

Would not recommend this place very unprofessional. Make sure you read what you are signing for. Look at what they are charging for because they will try to and take advance of you.Make sure you have them remove the GAP insurance it's not required to purchase a vehicle. You can always get that thru your personal insurance. read more

Poor customer service. They also wouldn't take Edmunds price promise guarantee in writing today on Edmunds website that they advertised on. I will also let Edmonds know. They clearly don't keep their promises and commitments so I'm not going to trust buying a car from them. I bought a car somewhere else that is honoring their advertised price. read more

Amir knew what I wanted and got me in and out no delays or wasted time. great service great team over there. I will be returning whenever I am in the market. read more

I was asked last week to write a review for a salesman, Gilbert. At the time I was promised a gas card. Well I lied on the review, Gilbert is a hustler and not a man of his word. I bought a car but it was the finance mgr. John who sold me on the car. So sorry that their supposed best salesman is not truthful to his word. read more