I had the not so pleasure of having to use this place. Now before you say what? didn't you give…read morethis place five stars?! What i mean is, the only reason I came about this place was because of a MVA accident which of course nobody wants. But I will have to say if you're going to have to go somewhere, this is the place you want to be. From the first call when you schedule your unfortunate appointment - to the moment they hand you back your keys to drive away - the comforting jester of the employees make you feel like you chose the right place.

Run, do not walk, to this shop. My less than a year old vehicle got hit and needed repair. After…read morereceiving an initial appraisal from the guy who hit me's sketchy insurance company, I could not get them to further communicate with me to save my life. Their first and second offers were far lower than ABW's estimate, and I was a wreck about proceeding with a repair without them agreeing to the correct figure in advance. I felt very hopeless and was sure I was going to get screwed over somehow. Not only did ABW flawlessly fix my car, they handled everything with the other insurance company behind the scenes and I walked out the door without lifting a finger. I was shocked and deeply grateful. They made what I was turning into a very stressful situation easy. As I was leaving I told them I hope I never see them again, but truly I am so grateful I know what to do now if I ever have a problem in the future. Go see these guys, they are the best of the best and you will not regret it.

Took my car there based on a co-worker referral and yelp reviews. Very pleasant experience. Very…read morefair and honest pricing. Communication was A+++ Car was repaired and now runs smooth as butter. Will be back soon for AC repair. Thank you Mr. Danny!

I went to Luu's Auto repair for a routine oil change and vehicle inspection and they did a thorough…read morejob and charged me less than what the dealer would have charged had I taken the vehicle like I have been to them. A few weeks after that during the rain, I ran over something and a screw from the back tire well came loose and I took it to Luu's again. The owner just screws it back on in two minutes and didn't charge me anything and told me don't worry about it. If that's not a five star experience I don't know what is.

Jesse is a magician/miracle worker. I found him on Google, read all the 5 star reviews and he…read moredefinitely lives up to them. I drove up from Buda to have him work on it, purely based on reviews. He made my Tesla look brand new again. He's nice, professional, and good communicator. I scraped it on the side of my house cause of the curved driveway but now I can't even tell where it was. Before and after pics attached. Highly recommend.

They were able to repaint a large scratch on the back of my 4Runner. Super impressed and was able…read moreto get it done quickly and for a reasonable price.

I had the pleasure of working with Thane last week. He was so honest and helpful. He educated me on…read morePDR. After some thinking, I decided not to repair the hail damage on my car. However, I will be sure to recommend Dentworks to others. Thanks, Thane!

Excellent dent repair!! My front door looks basically like brand new!…read morePlus they didn't overcharge, & it was so much more affordable than several other auto repair places were quoting my repairs! Thank you!

Took my '21 Porsche 911 targa 4S in for a small dent. Santiago was great. Quick quote…read more Competitive pricing. Had the car for a week. Had been detailed inside and out when I took delivery. Repairs were perfectly completed. Huge fan.

Quality Auto Body is awesome. I'm super particular about our cars and have had a lot of work done…read morein Austin over the 30+ years I've been here. I found these guys about 3 or 4 years ago and will never take my cars anywhere else. They've done significant work on our 2020 Outback, very detailed work on my 2002 M5 and I won't trust my restored 1970 Bronco to anyone else. My cars always look like they're fresh off the lot when I pick them up. Their work is impeccable, their prices are very fair and Tom and Santiago and the staff or incredibly great to work with!

GOOOOD! went to this shop down the road for a crash through insurance claims and very happy, they…read moremade the process very easy and my car looks brand new! thanks master repair body shop team!

I brought my vehicle in after bumping into a pole and its like it never happened. They were very…read morecommunicative about what needed to be done to repair the door handle and talked with my insurance to get payment worked out. Overall very happy with my car and would definitely use them again

They are honest and do good work I've never had a problem with this business and I've been there a…read morefew times

I chose Luxury Auto Body Works expecting professional communication and transparency…read more Unfortunately, the experience was the opposite. I repeatedly had to chase basic status updates. Pickup dates were communicated and missed without proactive notice, and I was often told updates were "sent" when nothing was received. My email address was misspelled, which I had to catch and correct myself after not receiving updates or photos. Front desk staff did not proactively notify me when the vehicle was ready for pickup. When asked why no call was made, I was told they were "too busy" and that it "depends on the day." This response showed a lack of customer priority and accountability. The most concerning issue was conflicting information about diagnosis and BMW involvement. At one point, I was told there was no confirmed BMW appointment, and later received a message stating the vehicle was fully programmed and calibrated without dealership involvement. These inconsistencies made it difficult to trust the information provided and left me without a clear timeline. Additionally, the repair was not properly closed in the Carwise system after pickup, which prevented me from leaving a Carwise review and they don't want me leave a review on Carwise with my experience so here I am writing my review Based on this experience, I question how consistently customer experiences are reflected in Carwise reviews. If you use this shop, document everything and expect to follow up repeatedly. I cannot recommend this facility if you value proactive communication, accountability, or transparency.

I've had two interactions with Jacob at Caliber Collision on South Lamar this year and both have…read morebeen really stress free. He has great customer service skills and is genuine in wanting to be helpful. He knows what he's doing and is very professional. Because of his caring professionalism I was able to navigate a challenging situation with my auto insurance company and getting my vehicle taken care of. Thank you, Jacob!

I recently had an incident where the friend of one of my friend's daughter's accidentally backed…read moreinto my car and dented the front left bumper area. She and her parents preferred to handle it outside of insurance so it was self pay so they reimbursed me. Caliber N. Lamar said they couldn't accept third party pay other than from an insurance company I believe. I was able to quickly get an online estimate using Caliber's very cool and easy to use online estimator tool (just upload photos of the damage)! I was also able to quickly get an in person review to finalize the estimate. The in person review resulted in a slightly higher estimate than the online one but it seemed reasonable. Everyone there was really helpful. The office was festively decorated for Halloween. Sandra was my assigned service advisor. We had some logistics glitches as she was unexpectedly out sick for a day or so, so someone named Carlos stepped in breifly. The guy handling the front desk (wish I'd gotten his name) was really great at communicating with me during the transition as I felt some communication balls got dropped during the process re: what I was told to expect on update timings, and I found myself having to call in a few times to request updates vs. being called, texted, or emailed with updates. However, it all worked out in the end and my car was fixed within the estimated cost and timeline! They also have a relationship with Enterprise car rental so I was able to get someone to pick me up and drop me at the N. Lamar location which made that process less stressful. I'll be writing a review of Enterprise soon!