Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

This place is a breath of fresh air after experiences with Other Places. Friendly, didn't try to…read moreupsell, just explained clearly what was needed and might be needed at another time. I'll bring my cars here from now on!

Came here for a car inspection on a Tuesday morning and lemme tell ya - these folks are fast and…read moreefficient. It's a small place but seems quite equipped to manage a lot of car issues, and the gentleman who did my inspection that day (Charlie) was the sole person doing them, so he was cranking through a list of folks. They put your name on the clipboard when you arrive and just go straight down that list. I'd called beforehand to confirm their hours and theyd advised to come early so I came around 9a or so. I think the wait was about 15-20 mins? Really wasn't bad, I just fiddled with my phone and sat in my car. The actual inspection was also pretty fast, like 10 mins or maybe even a bit less. I appreciated the efficiency. Of note they do charge a 3% credit card fee. A lot of places do that nowadays, but that was really the only "surprise." They also offer a basic inspection ($12, basics to renew car reg) or a more thorough one for $18 where they check your wipers and lights etc.

Every once in a while, Austin reminds you why you fell in love with it in the first place--and…read moresurprisingly, this time it happened during an oil change. Let's be real: getting your oil changed usually ranks somewhere between "waiting at the DMV" and "realizing you forgot your charger at home." But Lube Pit Stop on South Lamar managed to turn it into the best oil change experience I've ever had in this city. And I don't say that lightly. From the moment I pulled in, the vibe was pure old-school Austin--friendly, unpretentious, and refreshingly human. No corporate script. No forced smiles. Just genuinely kind, courteous folks who seem to actually care about the people driving through their bays. Here's what really stood out: No upselling. None. Zero. Zilch. No "while we're at it..." scare tactics. No mystery fluids that suddenly must be replaced. Just honest work, clearly explained. Quick and efficient. I barely had time to scroll Yelp before they were done. In and out without feeling rushed or overlooked--an impressive balance. Kindness across the board. The entire team was polite, professional, and approachable in a way that feels increasingly rare. It wasn't flashy--it was sincere. And here's the kicker: when I drove away, I felt good. No second-guessing. No lingering "did I just get taken?" anxiety. Just the calm confidence that comes from dealing with people who do their job well and don't try to squeeze every extra dollar out of you. They also do state inspections, which is officially the cherry on top. One stop, no nonsense, handled by people you trust? That's a win in Austin traffic math. This is the kind of local business you root for. The kind you tell your friends about. The kind that quietly becomes your place without you even realizing it. Lube Pit Stop is officially who I'll be using from now on--and honestly, I hope they never change a thing. Highly recommend. Old Austin energy. Solid service. Zero BS.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

IMO, Frank is the worst "Shady Tree Mechanic" I've dealt with in Austin in 17 years of living here…read more Coming up on two decades, I've owned an average of 3 to 5 "steeds" in my "stable" and need reliable service and repairs on cars from vintage, current models, and everything in between. That all said, I don't often write reviews, but when I do, they're likely a 1 or 5 star review. This is... unfortunately a 1 star. I'd give him a zero if possible. For some context, I'm an IT professional with more than 25 years of experience, as well as a "car guy" since I was was 5 years old, and have wrenched on my own vehicles before I even had a learners' permit. I called Frank on Wednesday March 5. He said he personally would be coming to my home on the following Tuesday morning, which would be March 8th at 10am. I told him exactly what I needed, we sent several texts back and forth and we agreed on labor per hour. As I was providing my own parts, he said there would be no warranties and I agreed on that as well. After I mentioned I'd been here since 2008, he asked for, and I sent him personal opinions about various in-person mechanics in Austin. I sent him a long list of great (and one not so great) mechanics. I then submitted to take time off work to be at home to help out and/or learn about installing a completely new brake system on the following Tuesday. I could _probably_ do this project myself, but I would rather have someone who was certified and had a good reputation to make sure it was successful--and that I wouldn't kill myself due to a brake failure. On the scheduled date of arrival on Tuesday at 8:43AM, Frank text me that his guy "Josue" (instead of Frank) will be arriving an hour late. Fine by me. Shit comes up every once in awhile, no big deal. On Tuesday at 10:21, he sent me a text along with a picture that said "Josue's" truck had broken down (in my opinion, not a good sign of a "good mechanic" having a breakdown) and "bunch of oil", but he would (AGAIN) personally come to help me out ASAP after finishing a job in Georgetown. My spidey scenes started tingling a bit and I suspected Frank or "Josue" might be lying. Mechanics do regularly have a bad reputations, which I don't think is always deserved, but in this case--it most definitely was. As previously mentioned, I am a Senior IT professional. I inspected the meta-data of the photo Frank sent me and found that it had been taken the previous Friday, and not when he was arriving, which was Tuesday. At that point, I KNEW for certain either "Josue" was lying (by proxy) or Frank was jerking me around. I sent him a text with that the photo wasn't taken today. I received no immediate reply. I waited a beat, then called Frank and explained how I knew that story about their truck breaking down was a lie. Frank said "Josue" was not replying to texts, but he would (AGAIN) personally come to help me fix my car as soon as he finished a job in Georgetown. At 1:00 PM, Frank said he was on his way from Georgetown. That's normally a 45 minute drive, even in bad traffic. After waiting over two 2 hours for his arrival, I was fairly concerned that something may have happened, and was not quite pleased in the lack of communication. Again, I had taken the day off to make time for him to arrive early in the morning.I called Frank to find out what was going on. When he picked up, I said "I don't know if you've lied to me once or twice at this point, but I am not interested in your services going forward." Frank said he had just arrived and was, "right outside my house." I asked why it had taken more than 2 hours to arrive instead of reasonable 45 minutes, and Frank replied "Traffic was crazy." I checked Google Maps. Traffic was NOT crazy. At that point, I knew he (or "Josue") had lied to me at least three times at that point, and I politely informed Frank of the facts. I said he had broken my trust and to leave and go away. He insisted that he was right outside my house and could get the job done. He even described the color of my house to convince me. I said "No Frank, you don't understand, you, or your employee have now lied to me more than several times. Please leave. Your services are no longer wanted." He replied, "Okay.", and hung up. I would suggest you look for anyone else other than Frank. He (and/or his associate "Josue") are liars and fundamentally responsible for the "good guy mechanics" having a bad reputation out of the gate, which is quite a shame. My opinion is to avoid doing business with Frank. As a "car guy", I've been swindled before, but you can likely find far better than this business. Please look elsewhere! If this ass has the balls to reply to this review, he'll definitely deny, deny, deny. Look at my review history. I don't tell tall tails. Thanks, Wayne

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

Absolutely the worst customer service I've ever received in my entire life. I regret buying four…read morenew tires from here. The tire purchase was a nightmare. I just came to have a flat tire repaired and sat for over an hour without them touching my vehicle after they told me it would take an hour to repair the tire. The people that work here are clueless. Serious deer in headlights when I asked for an update. I left without getting my tire repaired. Please believe the reviews and do not spend a dime at this establishment.

Alton is the most professional, fair mechanic I have ever met. Not only was my car taken care of in…read morerecord time, but he also made sure that I was satisfied, followed up with me the next day via phone call, and went over each charge on the invoice thoroughly. I live an hour away, but would venture far and beyond to receive fair and professional service like this. Thank you so much, Alton, you are truly the VERY BEST!!!

This spot is hard to find if you are not paying attention. Follow the signs and keep driving, you…read morewill get to it. The state inspector guy is fast and friendly. I have only gotten one inspection here, but I'll be back next year. There is a little office/waiting area that has a TV which was nice since it was drizzling when I went. They are quick and I had no issues getting my emissions test done. I managed to get it done on my lunch break even though it was the start of the month.

The gentleman who helped me was very kind and it was a quick service. I was in and out in like 5 to…read more10 minutes!

I came in to get oil change. They guys were very nice and very helpful. My oil change was quick and…read moreI even replaced my air filter. Definitely would recommend this location! Thank you Tayrell,Jordon,and Antonio for all the help!

Hugo and his team are TOP NOTCH!!! They are honest, quick and affordable. If you need an oil change…read moreand don't have a lot of time, seriously come see these guys! I'm definitely coming back!

I agree with the other posts that the older woman who took the payment/completed the inspection was…read moreextremely rude and impatient (receipt said their name was Brenda). I guess since it's been going on long enough for this many reviews that customer service may not be their focus. It took about 40 mins for the inspection... without too many people in line. $11.50 emissions inspection fee $2.50 credit card fee (~5x the highest typical credit card processing fee of 4%)

BEWARE!!! AVOID!!! EXTREMELY RUDE WOMAN!!…read more I just moved here from Portland, Oregon. Simply just needed an emissions test. When I drove up I stayed two car spaces from the entrance, this woman saw me and waved at me to move away, it was a wave that says get out of the way. There are no signs posted anywhere that state what you need to do. Typically, when we drive up to an emissions place we simply get in a lineup at the entrance. After NO one came up to the vehicle and asked me to park, and come inside -- They just assumed you can read their minds. This woman completely ignored me and simply didn't even care. And mind you I drove up in a very reasonable looking vehicle, as you can see. So I end up parking and walking inside to find out what their setup was and what I needed to do. At this point the woman comes up to the counter and states very rudely " You have park and come up and show us the insurance" like she was doing me a huge favor. That was the attitude. So I simply said, " I don't think you need my business" and she say " Whatever that's fine" ... and I walk away looking for another place on my phone. All I can say is what a horrible first impression. She could be an employee or part owner, what this woman doing in this business I have no clue. All I can say in conclusion is that everyone should boycott this place. The final point is that if she is treating a person like that, how is she going treat your vehicle when you are not looking. I am sure the owner knows about her attitude, and doesn't give a damn. My advise, don't risk your vehicle. Thank you for reading. Gio