1. Austin Body Works

1. Austin Body Works

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Austin, TX

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Austin Body Works

4.9 (141 reviews)
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Services - Austin Body Works

Auto body restoration

Bumper repair

Collision repair

Austin Body Works Photos

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Recommended Reviews - Austin Body Works

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Store Front - Entrance is under the blue awning.
Kristal B.

I believe that I give very honest reviews, so I in turn hope that other people do the same; that being said, I rely heavily on reviews. I was involved in a fender bender & needed to find a place that was well equipped with replacing my bumper. This place was rated so high that I decided to give them a call. As soon as I mentioned that I was in a minor accident, Taylor wanted to make sure that I was okay! I gave him a rundown of what happened & he said to drop by so they could access the damage. There isn't really parking so be mindful of that, across the street worked for me. Taylor really took control from there, he let me know he would connect with my insurance company & I wouldn't have to worry about anything. My car unfortunately took longer than expected due to a part being delayed but they were so kind ALL the times I did call to check in. I highly recommend this family owned business, everyone I talked to is fantastic & they truly do care.

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2 months ago

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4 months ago

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3 months ago

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1 year ago

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9 months ago

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1 year ago

Fantastic service and people! They squeezed me into a tight schedule and made my car look brand new.

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6 months ago

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1 year ago

Dropped in and spoke with Stan, who said they didn't work on Tesla's but was very helpful in answering a few questions anyway.

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8 months ago

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4 years ago

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5 years ago

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6 years ago

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4 years ago

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5 years ago

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10 years ago

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6 years ago

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7 years ago

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7 years ago

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7 years ago

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7 years ago

These guys are the BEST. Every time I talk to them they are upfront and honest and their work is great.

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6 years ago

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Ask the Community - Austin Body Works

Review Highlights - Austin Body Works

Stan is incredibly friendly, accommodating, and made sure my car was safe to drive after I got in an accident.

Mentioned in 62 reviews

Read more highlights

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If you have a new car (say 4 or 5 yr old) and it has safety tech like lane departure/advanced…read morebraking etc. then you are better off with Safelite or the dealer. AGS changed the windshield on my car and gave back the keys saying they couldn't calibrate the camera. I was given a vendor name (not affiliated to AGS) and was told that I am welcome to go and see if they can fix it. No word on refund or the possible risks like this before they proceeded with job. The trouble of driving the car on road with all warnings as the safety features are working is for the owner. I definitely wont recommend them for cars with advanced safety features. Had they informed me, my choice definitely would have been Safelite or the dealer. The money got wasted and AGS is not refunding anything. Such bad customer service wasn't expected after reading yelp reviews.

The September 24, 2023 hail storm broke windows on 3 of my vehicles. That night I went here to…read moreYelp, found highly rated Auto Glass Solutions, and requested a quote. By the time I was awake the next morning, Mark had already messaged me that he had glass for all 3 vehicles in stock and could get an installer out that day. The installer, Chris arrived exactly when he said he would at 3:00 PM and was done with all 3 vehicles by 6:00 PM. I think he went above and beyond in that he spent time vacuuming not only behind the broken windows, but also made sure that he got all the little glass fragments that scattered throughout each vehicle. Overall I think Mark and Chris did a great job during a very busy day with a lot of customers calling for broken window repairs.

Capital City Collision

Capital City Collision

4.6
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Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

Austin Body Works - bodyshops - Updated July 2026

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