AustinPCTech rendered service for complications from a coffee spill atop my laptop keyboard. I had low hopes given the volume of the spill, but went forward anyway because I like the computer (fast, large screen, lots of RAM). I've noted the AustinPCTech office in its current location for years, but had never had the occasion to use their services. I went there blindly, as I knew of their longevity from personal observation, and doubted any business would survive in NW Hills without being reputable. I was greeted by Robert and explained my quandary. He advised a reasonable course of action and took the hardware into their work stream. Luck reigned when findings were rendered the next day: the keyboard was toasted but the motherboard, etc were unscathed. A replacement keypad was ordered; Robert worked with me to schedule shipping in accordance with my priority so we could manage cost as much as possible. The part arriveda few days later: I was advised of it's arrival and told to expect a call on completion the next day. Robert called first thing on the day promised -- he must've cranked the work overnight. Back in business, albeit, now using a USB-connected external keyboard to allay risk of another catastrophe while I quaff another cup of joe. read more

I got great service here from Robert. Very through explanations and gave me as much information as he could. They diagnosed my problem quickly and gave me a quote right away. I was going to replace my motherboard, but then they ran some tests and said my hard drive was also failing. After the quote for both it wasn't worth saving the computer so I jsut had them save my data for my new computer. They only minor thing is their hourly rates for working on things seem a bit high, but that's just an initial impression I didn't do any price comparison shopping so I could be wrong. Either way you can't go wrong with this place, good service, great work, at (i think) a decent price. read more

Michael is great with with the PCs that I've taken in to him to diagnose. I especially appreciate his forthrightness in diagnosis and expectations of being able to repair it at a reasonable cost or suggest that I retire the PC for a newer model which would be potentially cheaper than the repair. Excellent service and attention to detail. Pretty quick turnaround too. Well worth the money and time. read more

Very fast and professional. I brought my computer to them after Geek Squad told me they weren't able to replace my laptop keyboard (following a liquid spill). Geek Squad charged a nonrefundable $85 only to tell me there was nothing they could do. Austin PC Tech confirmed that they could replace my keyboard before ever charging me anything, and their rates were very reasonable. Robert was very helpful. Would definitely recommend! read more

Brought in my custom pc wondering why it wasn't outputting images. After week of not doing much, they just blamed the cpu and motherboard. When I brought it to another pc repair shop, they noticed right away that power wasn't being fed to cpu, therefore instantly solving my problem and not charging me. These guys are NOT the guys you want taking a looking at your custom pc. Not true Nerds who I want looking at my pc. Lost 60$ read more

They diagnosed the problem that was causing my laptop to have issues and quickly corrected it at a very fair price. I highly recommend Austin PC Tech. read more

They couldn't help me diagnose/repair my laptop in the time that I required, but Robert was up front about when it could be done and he told me what he thought it might be. Both were really beneficial. read more

This place did such a great job on both of my laptops they both had badly cracked screens and some viruses they told me it should be ready to be picked up in less than 3 days and quoted me a very inexpensive price the 2nd day they were ready to be picked up and looked brand new thank you so much Robert for not only a great experience but also amazing customer service read more

We have effectively been screwed by Michael with Austin PC Tech. We brought in a brand new Mac laptop in June to get a RAM upgrade to handle working from home for a tech-based job. He did the repair and then decided to double seal the computer screen to the computer frame, thinking it would be extra secure. This seemed fine at first, but we started noticing that the screen wasn't holding very well. Fast forward to the day before Thanksgiving - overnight, the screen fell out of the housing, smashed on our desk, and shattered the screen. The gap between the layers had let air into the computer, and there was rust inside the computer frame. At first we could only display the computer into another monitor, but the fan was loud and the screen would periodically crackle with snow and then subside. Then, the outside display wouldn't display the computer at all. We immediately called Michael about the incident, citing photos of the damage and how there's no way anything could have knocked it over. He was immediately skeptical and spent 15 minutes trying to hash out how his tape could not have failed - as if we don't understand basic physics. After flat-out asking him if he thought we were trying to trick him, he finally agreed to start looking for a replacement part. We have been calling every other day for three weeks, and for the first week he updated us about trying to find a replacement part from overseas. But now he won't even call us back or respond to our messages. Today was my last straw when the secretary ensured me he could call me before 1PM, and he didn't. Now my $1.5k computer is completely useless and we can't even get them to respond to us. He won't admit that his work led to the destruction of our computer, and now he won't even give us the good graces to follow up on what he can do to fix it. He has treated us like garbage throughout this incident and I'm convinced he doesn't want to fix it because he knows we won't pay full price for his mistake. Avoid at all costs. read more

YOU WILL BE DISSAPOINTED ~ Don't trust this company !!!!!!! They charged me $179 to plug in a USB cord. ALSO, he updated my iPhone, but lost ALL of my DATA. Michael (the Owner) promised to resolve the issue at his office, however, 48 days later, they have avoided my phone calls and refused to return any of my messages. If I were you, I would not use AustinPCTech EVER. Do your research first, and never pay for services before they are completely resolved..... in other words, PLEASE, don't make the same mistake I did. read more

We do a lot of trade/business with Austin PC Tech - they're our neighbors (at work). One of our work PC's (which happened to be mine) kept having blue screen starts and trouble booting at start-up. Austin PC Tech restored the operating system and deleted the issue all while remaining in touch with me and my business to keep us informed on status. Settings and files were not lost. Robert & Mike (and staff) are pleasant and easy to work with and ensure customers are informed, happy and educated. I highly recommend Austin PC Tech read more

They have done a great job on my laptops for several years. Fast, accurate service and reasonable prices. Check them out.

My computer fix took a week longer than projected and in the end I paid for a nonexistent fix when they admitted they couldn't complete the installation of a new Windows despite telling me all week they just needed more time to complete. Very disappointed in this company. read more

Our computer crashed during the holidays and our old tech has gone out of business. These guys had good reviews and not far away so called them and made an appt. for the first business day of 2017. Unfortunately I got food poisoning over the holiday and was at home sick and didn't have their number (couldn't remember the name of the company) so I missed the appointment. I apologized profusely and have been trying to reschedule since then. The guy in the office is very nice and apologetic (not the owner) but the tech that comes to your office refuses to call me or schedule (the owner). I called every single day last week and got NADA! Is he trying to get back at me? I am giving up and looking for someone else. They may be good but they are either overwhelmed or passive aggressive - either way - NOT A GOOD SIGN! read more

(laptop screen replacement) - respectful, professional staff - knowledgeable, able to belay my worries - clear & timely communication/diagnosis so I could make informed decisions - work in tandem with high-quality part distributors - professional installation read more

I have used yelp for years to read reviews for all kinds of things and found it very helpful, but never posted until now. I feel the need to let others know about the customer service I received. I cracked the screen on my laptop and decided (from reading yelp reviews to bring it to austinpctech. Robert (not the owner) was extremely helpful and determined that the best course of action was to replace the whole screen assembly. They found a supplier of theirs they could order one from that would work. I paid for the part (about $250) and waited about a week for austinpctech's call that the part was in. Brought in my laptop and left it with them. Got a call the next day from Robert that their supplier sent them a screen assembly that was not comparable with my laptop. I asked Robert my options. He said that austinpctech could order another screen assembly from another supplier and it would take 5-7 more days or they could refund my money. But here's the kicker...they won't refund my money until their supplier refunds them their money. I asked Robert about this bc I am doing business with austinpctech and not with the supplier. Why would they hold my money? Robert said he would check with the owner. The next day I called Robert (very nice by the way throughout this whole process) and he said the owner said it was not their fault that the supplier sent them the wrong part so he won't refund my money until they get refunded. I am appalled. I am a small business owner. I would never hold someone's money due to a snafu on my end (even if it's not my business's fault). That's part of the liability of owning a business. The owner would not budge on this. I think it's a terrible business practice. And Robert said that the owner said that this is their policy. I will bring my business elsewhere. read more

I could not be happier with them. I had a huge, horrible virus that ate everything in my computer and they completely fixed my computer like a new machine. Not only that, but they kept me posted every step of the way...and used normal people language. They took time to answer all my computer questions. Plus, the computer was finished within 24 hours for less than half what Best Buy/Fry's wanted to charge me. read more

I had some serious computer problems develop and took my laptop in to another shop. That shop kept the laptop for five days and gave it back to me with several problems unresolved. I called AustinPCTech and Michael, the owner, came out for a housecall the same day. After some brief diagnostic work he clearly explained what problems I had and advised me that it would be much more economical to let him take the computer back to his shop rather than paying the hourly rate for what might be a long housecall. They fixed what the other shop missed and did an excellent job. I would highly recommend them and will definitely use them again. read more

Had an issue with my laptop. Called Austinpctech and spoke to Robert and explained the problem . He explained to me that it might take up to three hours to take care of the problem @49.95 per hour. I was OK with that. Since I was leaving town the next day, I needed the work to be completed ASAP. Robert assured me that if it was in by 2PM, they will make sure that it's taken care of the same day. Sure enough he called me at 4.30 PM and said it will take only an hour and a half to resolve the issue and as promised will be repaired the same day. I was very impressed with their honesty as they charged me exactly half the amount that I was prepared to pay. On top of that they completed the work same day. It does not get any better. I am definitely a life long customer . Thanks Robert! read more

My 12 year old laptop (a HP Compaq nx-6310) recently was suffering from both shift keys not working sporadically. Every other key worked fine. After testing the keyboard with both operating systems and safe mode, I figured the keyboard, not software, was the culprit. In addition, my cats like to walk on my laptop when it's left unattended for more than a hour. Actually, I'm surprised the factory keyboard lasted as long as it did. So, I purchased a new keyboard from an on-line parts vendor. I would replace the keyboard myself. However, I needed to buy a special screwdriver for a couple screws. Screw that. Then I went shopping on Yelp for a shop that wouldn't charge an arm and a leg for a laptop keyboard replacement. AustinPCTech was one of four choices. At first, I was kind of anxious about them because I'm a firm believer in the axiom "you get what you pay for". I brought my laptop and the replacement keyboard to them sans appointment. Some of the other choices required an appointment. Normally, the labor rate for drop-off repair service is $49.95/hour. Robert mentioned that for certain services the labor rate is cut in half. Fortunately, I was charged the discounted rate for what I required. To my surprise, the replacement was done in ten minutes while I waited and watched. I was both amazed and impressed with the speed and attention to detail of his work. Robert even replaced a couple of screws that were missing and blow out my dust bunnies at no additional charge. I highly recommend AustinPCTech for their professionalism and value of service. read more

Great service. Very nice people. Quick and efficient. I dropped my Asus off for a DC jack replacement and they got it done in less than a day. They are experienced and qualified. I would definitely recommend to anyone looking for a reliable repair. Plus there's a warranty on the work. read more

What a great place with great people. I always take my laptop to Robert when I run into issues. Because of his efforts, years of family photos I took are now safely back on my new computer. The folks there shoot straight regarding repairs and the likelihood of success - they don't try to convince you to keep spending. The time for my repairs has always been reasonable and they call me to provide updates when needed. read more

I screwed up my computer by renaming my hard drive by accident. It could have been computer-mageddon, but thanks to the referral of a tech I've used for years who only does on-site company work now, I found Austin PC Tech. To my surprise and delight, I found that a good friend of mine works there, and he went to extra mile to undo my dumbassery, even staying after-hours to ensure the issue was fixed. He also gave me advice on how to do what I was attempting in the first place better. If you have a computer problem, go to Austin PC Tech and ask for Robert! read more

As an engineer (now retired), I have had to rely on personal computers a great deal over the years. I've taken three different computers to Austin PC Tech in the last ten years - all were inoperable. Within a reasonable amount of time, and for a very reasonable amount of money, each system was repaired and restored to "good as new" condition. What more can I say? I've had work by other shops, and have nothing bad to say about any of them. But PC service just doesn't get any better than Austin PC Tech. read more

I am an experienced and highly literate computer user who works fulltime online. Through my own negligence I acquired a very nasty virus that crashed my operating system. For the first time in over twenty years of computing I was forced to seek outside help. Since I work online, and my livelihood was at stake, I was in something of a panic and desperate for quick help. That was my undoing. On a Monday night I sent out a half-dozen SOS emails to businesses I found who claimed to work on laptops and malware infestations. I had another well-known local company in mind but this one was the first to respond next morning and in my haste to get it fixed I took it there. Big mistake. Long story short, they removed the virus all right, but they could not repair my operating system. They told me they would have to recover my data and reinstall the operating system. It turned out that their idea of data recovery was to simply copy files, and not ghost my drive so as to save everything including my programs. Ultimately they just saved some files and reformatted my hard drive. I could have done that myself. I brought it to a so-called expert so that I would not have to. What's worse is they wiped my drive without verifying with me that they had "recovered" all my necessary data. They lost my entire address book with hundreds of contacts, lost all my email message rules, deleted a browser I'd specifically asked them to save that had years worth of bookmarks and passwords, and lost three-fourths of my programs, many of which I had paid for. They gave me back a bare machine with only files, no settings, and only basic Windows programs plus my Office suite. During the two-and-a-half days it took them to ruin my computer, they did not return phone calls, necessitating that I had to keep calling them to find out the status, did not keep me updated on what they were doing, and when I complained the employee had the owner call me, who insulted me, attacked me personally and threatened to not "fix" my computer unless I stopped complaining. However, after finally listening, then hanging up and talking to his employee again, he then called back and apologized, and cut my bill in half. But that wasn't the end. To top it all off, after I picked up my computer and returned home Thursday night, I discovered that while there was a power cord and AC adapter in my bag as I had verified, it was not mine as I saw when I pulled it out. I called back, got their message machine and left a message. The next day when I talked to them the employee insisted that they had given me my own cord/adapter and told me I did not know my own equipment. After I told the employee that I was going to file a complaint, the owner then called me back and proceeded to insult me again and argue with me that the cord/adapter they gave me was mine. Mind you, the cord/adapter had unknown stickers on them that I had never seen before. I asked him if it was his practice to put stickers on people's equipment and he said no, and insisted again that they had given me the right cord/adapter. In absolute frustration, I finally hung up on him. It is going to take me months to reconstruct what I had, and cost me much more than the other half of their bill to replace everything they destroyed. In the more than 21 years I have lived in Austin, this is the worst service I have ever received from anyone for anything. I truly hope others will be warned by my experience and not have to go through what I did. read more