My old friend and tech guru Paul Mullen was struck and killed by a truck while walking home on…read moreSouth Congress in November. This was heartbreaking on so many levels. I still can't believe it. Take care out there, y'all. For the first time in 28 years, I found myself alone at sea with a couple of tech issues that were increasingly problematic. Nerds in a Flash arrived late on a day that I was tightly scheduled and asked for considerably more than they had originally estimated (exactly the same job/problem I had described to them)... but redeemed themselves by cheerfully solving my problem and agreeing to the original estimate. Would I hire them again? You bet, but I recommend that you have them come in on a day that you have a flexible schedule, because your own time pressures are demonstrably unimportant to them.

My Surface 3 wasn't starting and from everything I found online it was unrecoverable so I ordered a…read morenew one. I called on Monday and let Michelle know that though my computer wouldn't start, I understood that the hard drive was still good and I needed to transfer the data to the new one. She was very nice and set me up with an appointment for Thursday with a 1 hour arrival window. As a business owner, I understand that because some problems take longer than expected, scheduling service calls isn't an exact science. The most important thing is communication. James ended up running a little late but he handled it perfectly. He called me with 10 minutes left in the window to apologize and let me know he would be a few minutes late, which he was (3 minutes). In my experience, if someone is 3 minutes late they consider that on time and they certainly wouldn't call and give a heads up. As far as the service call goes, not only did he get my new computer set up, he figured out what was wrong with the old one and got it running again. Ending up with 2 working computers never entered my mind as an option. James made sure that he took care of everything I needed and helped me with a few things I didn't know that I needed. It's been a while since I've had a set IT resource so it was very helpful to talk with James about the other services he could help me with in the future. I will definitely call Nerds and James the next time I need IT help.

We needed to recover data from 2 drives on my wife's work from home PC after the SSD card wouldn't…read moreallow the PC to boot up. Tom did a fantastic job of recovering all of the data from both drives. He kept us up-to-date on progress. Checked with us to verify that what he was seeing was the data my wife needed. He even tried some things after he had recovered the data to see if he could figure out why her PC might not be booting. Tom is professional, knowledgeable and prompt. He told us what he was hoped to do and then he did it. Tom absolutely went above and beyond for my wife and I at a time she was extremely stressed out about the situation. I recommend him 100% and would not hesitate to use his services again. 5 stars for sure!!!! Thanks Tom!!!!

If you are needing a hard drive/HDD recovered, Tom/IT Data Recovery is the place to go…read more On Saturday 01/07, my 4TB WD HDD with 8 years worth of videos and photos wonked out. Most importantly, I had almost 1TB of honeymoon photos and videos that hadn't been backed up. I googled "hard drive recovery Austin," which led me to Tom at IT Data Recovery! After reading his (well-deserved) glowing reviews on Yelp & Google, I reached out to Tom around 11:45PM via Yelp to provide full details of the situation. To my amazement, Tom responded back at 12:15AM and let me know to call in the morning. I was grateful for Tom's speedy and accommodating response since Google showed that his business is closed on Saturdays and Sundays. On Sunday 01/08, Tom & I spoke on the phone. He was honest and upfront with the pricing, provided realistic expectations of what ITDR can do, gave us the go-ahead to drop off the HDD at his office, and provided detailed guidance on how to find the office. I also had a lot of questions that Tom was more than patient enough to answer! The drop-off took no more than 10 minutes. Tom asked us which folders in the HDD were a priority (in case it crashed mid-cloning). For me - it was the Honeymoon and Hawaii folders; everything else was second priority. Throughout the following week, Tom provided progress updates via phone & e-mail. As an anxious person, it was reassuring that he was super communicative! Tom also shared with us a recovery agreement to sign via e-mail. On Monday 01/16, Tom let us know that he was able to recover perfect copies of the Hawaii & Honeymoon videos and 99.9%+ of the sectors after the repairs and multi-pass cloning. On Wednesday 01/18 (10 days after drop-off), we picked up our recovered data. Tom placed them in a 5TB portable USB drive that was compatible for both Mac and PC. Tom reminded us to make copies of the backup and let us know that ITDR has the data backed up for 30 days in case something went wrong after pick up (e.g., if it was dropped or mishap with the transfer process). If you are uncomfortable with that, you can also let him know via e-mail to wipe the data earlier. Payment was quick and easy, and Tom sent us a receipt via e-mail afterwards. Overall, everything from beginning to end was super professional and efficient. I highly recommend Tom & ITDR!

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

Getting the actual facts when buying or repairing a computer is not easy to achieve. Patrick is…read moreright on target with his knowledge, service, information and products. He answered all my questions precisely and built up my computer by removing all bugs, making it upgradable to Windows 11 and the computer is now good for another 7 to 10 years. Their adherence to detail is exceptional considering how much information and technology they must deal with. Patrick just upgraded another old PC and once again he performs miracles. I was in the compuer business for 15 years before retiring. I was never as good as Patrick.

I have worked with Patrick multiple times over the years and he has always been a consummate…read moreprofessional and treated me right, if I have problems he's the first I call! Fair prices, great work ethic and quality results!

Built a pc I sent to a friend from the uk to Texas Fast…read moreservice my Friend dropped the parts off was built in a couple days ready to pick up! From what I hear Austin pc fix was professional and didnt let the build go till it was properly tested Great price great service Highly Recommend !

From the owner: Austin PC Fix – We strive for same day excellence in our work…read more When your computer slows down, crashes, or just won’t cooperate, Austin PC Fix is here to save the day! We’re a locally owned Austin business dedicated to helping our community with everything from fast PC repairs and setup to data backup, data recovery, and tech consulting to homes and businesses. Our mission is simple: take the stress out of technology so you can get back to what matters. Whether it’s a broken laptop, a desktop that won’t start, or a small business needing reliable IT support, we’ve got the tools, experience, and friendly service to make it right. We don’t believe tech help has to be complicated or intimidating. That’s why we explain solutions in plain language, keep you updated every step of the way, and always treat your devices with the care they deserve. Services include: -- PC & laptop repair (hardware + software) -- System setup & upgrades -- Data backup & recovery (yes, even the “oh no” moments) -- Virus & malware removal -- Custom tech consulting for home or business At Austin PC Fix, we mix professional expertise with Austin’s laid-back vibe. Think of us as your go-to tech neighbors—always ready to help, always a solution, and keeping IT weird!

We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

They are clowns. They didn't keep their commitment on when my computer was going to be ready. The…read moreowner called me entitled. Not a good way to speak to customers and I didn't get my computer done. DO NOT USE THEM. THEY ARE HORRIBLE. Juan, I see your comments below. You all said you would have it ready and did not keep your comment and then treated me poorly by yelling I was entitled. You all lied to me and then called me names. NOT OKAY. PS potential customers - they give a discount for good reviews that is why they have good reviews. Don't be fooled this owner and his team lie and dont do good work. PLEASE DON'T WASTE YOUR MONEY. Go anywhere else.