James was great when he worked at Nerds In A Flash. (See my reviews that spoke to it). He was an employee and he was great. First time I have used him since he went out on his own. Night and Day. Multiple appointments arriving late. Not able to keep to schedule and made it all my fault and that I, a paying customer, was being unreasonable. I needed to get an appointment and be kept in the loop if things slipped. Too much to ask? Clearly it is. I am confident in his technical abilities, but his skills now need to extend to managing multiple customers, appointments (which used to be scheduled for him), and I am afraid his ability to do that is not good. Sad to sever the relationship as he is technically good. The last straw is making his personal issues my problem and his lack of ability to own the problem and blame it on me, the customer. On arrival, he was always offered, and provided, food and coffee, water etc ...and sadly he claimed I was unreasonable. In all good conscience, I cannot recommend him at the moment. Sorry. The attachment is a picture of a review I wrote for him when he was at Nerds In a Flash. This latest version is not the same person which is disappointing and sad. I LOVE giving great reviews but I cannot in good conscience. :-( James, I hope you get back to achieve the service levels you once gave. read more