Not impressed. Kept changing the time on us so we went with someone else. The other computer…read morerepair company with whom we worked was excelled.

We come here for all our phone computer issues. Always Friendly and they know their stuff. Helped…read morewith some water damage and recovering our photos recently.

Nick, thank you so much for your excellent customer service!!! I'd give 10 stars if I could! Your…read morecaring & professional way you handle business, is exemplary!. You stayed around much longer than you could have, working overtime, just to help me. With you, I felt heard, I felt understood, I felt your compassion to help, your expertise, your professionalism, your kindness, it all shined! Thank you so much for going the extra mile, (more like the extra 10 miles) to help me! If everyone who worked in customer service was as efficient, professional, kind, genuine, actually caring about their customers, and doing everything within their power to make sure the customer is feeling valued, heard, and most importantly, appreciated, the way you do, what a better world we would live in! I went into the west linn Verizon store tonight, right before closing, and I was pretty angry upon arrival. Angry from ongoing issues I've been dealing with surrounding my Verizon account for months & months . I had just been hung up on twice when calling Verizon support, so I went straight into the nearest Verizon store tonight. I arrived 5 minutes to closing. I expected to get rushed out the door and was already expecting I'd probably be told to go to another location on the following day. ( as that's happened in the past) Nick greeted me with a smile, he patiently listened to me explain my issues, and he went above and beyond to do everything in his power to help me get them resolved. He took detailed notes of my issues, he was 100% honest in telling me this is something that corporate will probably have to address, so I'd have to go to another location, he named the nearest ones. He stayed long after his shift, when he could have rushed me out the door, he didn't. He stayed, and he took notes of the issues and I felt heard and I felt like he genuinely cared. I arrived to the store mad as could be, swearing I'd never use Verizon again. I left the store thinking,Wow, he really cares, he went above and beyond for me, and for Verizon to have somebody like him representing their name, they are so lucky! Thanks again, Nick! Verizon is beyond lucky to have you behind their name, representing their business, and I'm forever grateful for your assistance and service tonight. Thank you!

Not very knowledgeable, kinda short tempered and don't often know how to answer questions very wellread more

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

Horrible service!! I have been with Verizon for over 15 years and unfortunately I just got two new…read morephones otherwise I would end this business relationship!!! I have been to Verizon three times and once again I'm sitting here waiting. If the sales guy would have spent ten minutes with me once everything started downloading I would not have had to come in two other times. I came in the second time and the guy said he doesn't know how and to come back. BS!!! This manager yelled at me after the Verizon tech support on the phone told me to take pictures of the employees because they were joking around. The tech guy heard this guy laughing and the conversation they were having. I was doing what I was told. Tech support wanted me to send him the pictures to show his supervisor because of how poor customer service was being. I'll be also contacting the better business bureau

I stopped here on my way through town in need of a new phone, not only was there a long unnecessary…read morewait... The customer service was AWFUL. I felt that they did not want to help us and were just kind of rude. I went to a different Verizon and was in and out with a new phone within minutes.

My iMac died on me and took it to Mad Genius to see if they could bring it back to life and…read moreretrieve any files. Nate was professional, had great communication and was upfront with diagnoses, repairs and costs. Unfortunately, the hard drive was not salvageable, but Nate gave me additional options for possible retrieval. I did have them install a new SSD to replace the old disc drive. Everything worked fine with new SSD. I'd recommend Mad Genius and Nate for all Apple/Mac repairs as they are friendly, knowledgeable and specialize in Macs.

I recently got my screen replaced on my iPhone 15 due to a dead pixel at a place in Portland & not…read morelong after my toddler dropped my phone on concrete & it cracked. I decided to take it to Mad Genius this time because the last place used a non-OEM screen. Nate was awesome, explained everything he was doing, and had an Apple Certified screen & screen protector installed within an hour. Highly Recommend!

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

The employees are very friendly and knowledgeable! Over the last few years the service has…read moreincreased.

The service at this store is top notch! One of the best stores in all of Portland, Oregon area! The…read morestaff is super kind & knowledgeable! They really know their stuff! I am really happy with the internet and mobile services I am getting! :)

I went in to Verizon yesterday to get help setting up my two gizmo Watches that I had purchased…read morearound Christmas time. I hadn't been able to get them set up yet because the man who sold them to me at a different location never added the lines to the account, and every time I called 611 for help they were unable to get it done. But yesterday, Chris was able to get them both set up with new lines in less than 30 minutes While helping three other customers smoothly and impressively! He is amazing at his job and I highly recommend him at this location

Nadeen, the store manager here is terrible at customer service...in my opinion. Walked into the…read morestore at 12pm, two customers being helped, one customer waiting ahead of me. After about 5 minutes, nadeen came over to ask to say she wanted to put our names in a queue. Not sure why...when she finished with her customer (12:20) she promptly just walked back to her office, no acknowledgment of me, the customer. Meanwhile the other store rep was kindly taking care of her customer so could not help me...20 more minutes later I inquired as to if now there was only her on the floor. Yes, I'm told. There's a mandatory managers meeting at 12:30pm on Mondays...which is why Nadeen disappeared. Listen, I have no problem with mandatory meetings, but a good customer service rep would've informed me that she wouldn't be able to help me and would have checked to see how much longer the other rep would be...

Extremely helpful crew. Dallas was great! I always stress when I have to deal with service…read moreproviders. Not so at my friendly T-Mobile store. No problems too big. While we were monopolizing Dallas's time it was a pleasure watching Isiah deal kindly with others that came in. I actually enjoyed the experience

This store's customer service reps are outstanding. The first time I came in, the rep was helping…read moreme and it was taking a long time, two customers came in and were waiting. She apologized for them having to wait and then said, "my colleague is not scheduled to come in until X time, but I know he lives pretty close so I'll see if he can come in earlier." She did that and he DID come in earlier! That's service y'all. The second time I came in, I also received excellent service! I really appreciate the people at this store and highly recommend this location.

It's a terrible service and even worst accountability. I have been with metro for years and the…read moreservice and data have gotten worst. I have gotten continuously bad service from constant drop calls to losing all my service all together, even with my bill paid up, I will still lose service, signals all the time. Their phones are bottom shelf in a way as they defect real fast and then the company will try to blame it on you and make u pay a deductible on a phone that was factory defective. Hope my picture will help to prove how terrible they services are..

Odd place, no inventory, nothing to 'walk out with today' every phone I wanted to check out when I…read moreswitched was out of stock. Also quite odd how the store jas almost no demo models. I ended up driving on my way home to a full size store to get my galaxy phone and switch over. I would advise to bypass thos place and go to a full size store and not have to deal with the waste of a trip. If you have to stop by call amd ask about any inventory questions ahead of time. I also saw many bad Google reviews about fraud and employees that left the company calling out their actions at the store. I would say avoid if all possible and get to a better reviewed store. I normally don't review non food places, bit this call out needed to be said as they dont have many reviews here in yelp. Check out the Google or Google maps reviews of this place to get a better idea of what you're getting into. Drive on by!