My experience was great, walked in needing to make some changes on my phone....Matthew helped me…read moreright away and fixed it in just a few minutes. Thanks!

Today I went into the Tmobile store we always use and Oscar Retail Store Manager assisted me. I…read morewill say it was the worst possible customer service and experience at a T-Mobile store. I explained to him that I needed to buy an updated phone for my daughter due to insurance not having a replacement. If they didn't have her phone I just wanted the next option that was the cheapest. I did say I tried to look at their phones but there were no prices. He did say that they were all digital and I asked him where that was but he didn't answer. Then he went to ask his co worker a question about upgrading the phone and going a different route. I did interrupt him to explain I needed to do it this way per the insurance. He replied I was seeing if there was a different way you could do it to save money and I just explained I wanted to do it this way. I did say sorry I am frustrated with the insurance. He replied ok I am not the insurance am I. He then disappeared and came back with a phone. I asked him which phone was that and if it was the next one from hers he said yes and mentioned another one. I asked the price on both. He stated the one I ended up getting was $200.00 and the other $400.00. I said ok to the $200.00 one, He then asked for a phone number. I asked mine or my daughter which he said didn't matter. I gave him mine and state clearing instructions would be nice. I meant that because it was unclear which number he wanted. He then starts typing and then just stops and says are you going to lose your attitude. I was super confused since nothing had been said for 2 minutes. I asked him what? He repeated, "Are you going to lose your attitude?" I asked why he was being rude and he told me I was the one with the attitude. He then said you can leave and go to another store. I replied that I just wanted to buy my daughter her phone. He then said are you going to lose your attitude and I said I guess this is my personality because I was so confused. He repeats about losing my attitude or I can go to another store. I just again said I am just wanting to buy my daughter her phone. He then smirked and said yea. As he was typing and finishing up he would make sounds under his breath as if he was so annoyed with me. It felt super strange. Then he finished giving me the total of $228.57. I paid and then asked how much sales tax was and it was 23.58. Then he says the upgrade fee was $35.00. He never once explained there was an upgrade fee but claimed he was clear about everything back when I asked for more clear instructions. I did ask for a paper receipt and then asked him if the receipt had all the information my email from insurance needed on it. He said yes. He didn't open the box of the new phone or anything which I thought was something they do to make sure it's all good. I got to my car and started crying. The whole interaction felt super bad and like he was pushing me to be rude. I just stood there trying to say as little as possible. I have never had a worse customer service interaction in any setting and was in shock. I don't understand what I did to make him that mad. I do hope there is a recording of our interaction so they can look back at it.

Steve, the general Manager helped me right away. He was able to fix my phone in minutes. I'm so…read moregrateful for his help as I needed my phone for work. I highly recommend this particular Verizon store.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

Left my son's iPhone for a screen repair and have tried to call repeatedly day after day to see if…read moreit's working and there's never an answer; it goes straight to VM. I would think a phone repair business specializing in phone technology would have their own communication lines at least working. I've also text and emailed but no response. The following Saturday actually went to the store front and a sign was on the door stating they'll be back shortly. We waited an hour and doors were still shut. I'm wondering if we'll ever get our phone...?!!!

Could not have been easier shopping here. They have a good selection of used phones at all price…read morepoints, and the salesperson was helpful, honest, and knowledgeable. I got a killer deal on exactly what I needed. I had been looking for a phone on Offer Up/CL but was nervous about buying from a random stranger since I know nothing about tech or anything. I felt good buying from this small business, they seem to know their stuff and they inspect all the phones they sell. Got a case for cheap too and they threw in a charger and screen protector.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

Kind, thoughtful, thorough folks here. They'll take good care of you and your Mac. They have been…read moremy first call and last call for many years now.

MacForce fixed my laptop display after my cat chewed both top corners! They were quick and friendly…read moreservice. A little spendy but isn't everybody these days?