Our office made the mistake of purchasing phones off a website that appeared local. They even had a…read morefake local address. After we signed up, they shipped us the phones with an instruction sheet on how to plug them into the wall. This was the great support they were touting. The phones came without power supplies and our data switches were not powered (POE). To add panic to the situation, they even started our phone line transfer from our current carrier to them before we even received the phones. The phones were 10/100 so our network speed with their phones would drop 90%. The phones were much more basic than our 20 year old system. We desperately looked for real help and found it with VoIP Portland. They saved us, took over the project and we sent the other phones back for a refund. Our new phones are incredible, color screens and fully programmable by us. For less than the 'bargain' we got from the other guys we received a hands-on installation and customization of the phones. Friendly staff and training. We can't say enough good things about VoIP Portland.

If you love 'Old School Service' VoIP Portland is the Telecommunication Company for you. I have…read morebeen a client of VoIP Portland for Several Years now. Person to Person communication has always been top notch. The owner has over 40 years Telecommunication experience and is more than knowledgeable on all types of phone system's. His expertise on what businesses telecommunication needs are, is unsurpassed. The Service Manager is always friendly and willing to make a service call during all hours of the night. I can't say enough good things about this company. You will never be disappointed by the product's or the service VoIP Portland provides.

How hard should it be to hand your money over to a business for a service or product? As any…read morebusiness owner should tell you, the answer is: not hard at all. After four weeks of running through loops and hurdles set by the sales associate, getting three phones running in our shop was apparently challenging for this company. Upon first phone call, we specifically told them we were in a hurry, but will pretty much pay whatever it was they asked. After weeks of no call backs, wrong estimates sent out, we had to ask ourselves: was it really this hard to have three phones connected? We called one of their competitors and had our phones ordered, installed, and running the very next day. Bypass these guys by all means.

John Bogaty made it super easy for us to switch to a very capable and cost-effective cloud-based…read morePBX. John also secured the right fiber optic broadband service for our new office. John ran interference with the vendors, ordered the new equipment, and made it look easy that everything came together in the end. Four months later, we are very happy with both services. There have not been any service outages. The voice quality is very good. Thank you, John!

Christine (I hope I'm spelling it right) is one of the best customer service reps I've ever dealt…read morewith. I had one of those problems where they say hmm never seen that before. She tried several different workarounds but still no luck. She explained she'd need to move it up the chain and asked if I could come back a little later when her co-worker was in. Stopped by after work when Christine and Autumn worked hard to try and resolve my issue. It is a much more complicated issue then we first thought but both have been so helpful I'm confident it will be taken care of soon. Thanks to both this awesome women for their help. I'll update soon. Update: A complicated issue cleared up much faster than expected. Thank you again Christine and Autumn for all your hard work!

5 months later, and still no T-Mobile 5G or 4G service at our house. They now claim they are…read moreupgrading the cell tower, but it's been delayed due to "jurisdictional challenges" Just another excuse by T Mobile to do anything BUT refund our money and cancel our plan.

Tried to call. Phone rang 7 times. no answer. finally a voice mail came on and asked for the…read moreextension i wanted. HOW THE HELL DO I KNOW? I wanted to transfer a landline. Seems to be impossible.

My company has been working with Advanced Communications since 2011…read more The first time I called them it was from a google search, they showed up the next morning @ 7am and had our small office completely up and running by noon. In the time since that first call we have trusted the team at Advanced Communications, and they have worked hard to ensure our phone systems have the capacity and stability to handle our growth across multiple offices and states. When it comes to networking, and phone systems there will always be situations that require time and trouble shooting to work through. Advanced Communications has impressed me with their resources, staff and fairness in all of our business dealings over the past 7+ years.

We met with Northwest Telecom to discuss our business phone systems and we were very impressed with…read moretheir level of service, professionalism, and timeliness. The phone systems techs there are very knowledgeable and they we're able to help guide us in the decision-making process. If you're looking for a great local company in the Portland metro area to help save you money on your business phone systems then I highly recommend Northwest Telecom.

I worked with Dan at NW Telecom to get a new VOIP phone system. We had a few quotes on the phone…read moresystem and Dan was the ONLY one that was full service and took care of new drops and had onsite service. Dan was also the ONLY one that had a solution for redundancy and coordinated multiple ISP's. I would highly recommend Dan and the NW Telecom Team after taking care of Sky Heating's phone system and providing a truly redundant solution.

Setting up a new small business and need to arrange for internet service. The two big providers are…read moreextremely bad at customer service, so I thought I would look into finding a smaller, more personal provider and called Sterling. He told me right away that although they could work with me, it would be more expensive than what I could get from the two big guys, for basically the same service. They do have other technical services that may be able to help with my data needs for another business. I did not go with this company, simply out of economics, but wish that other businesses had this type of integrity. I will be looking for reasons to call back.

I'm no longer as happy with Sterling Communications as I used to be. The filtering of porn was…read moreimportant to us as we raise our grandchildren. Suddenly the filtering stopped. No notice of this was given to us. I contacted Sterling Communications about it, and they said that the contract that they had with the provider of the filtering expired and that they are looking elsewhere for the service. So far, still no filtering. It has been months already. I'm paying a pretty high price for internet on a DSL line which is not very fast, and I'm paying the phone company for adding data to my landline service. The total bill is too high for a slow service without porn filtering. The only thing that's keeping me here, is that I don't want to change my email address and contact information so that people I've handed out my cards to, will not be able to reach me anymore. I'm very disappointed.

We chose this company to install our office's phone system and also to host our phones at another…read morelocation. I couldn't speak higher of the staff on their professionalism, availability, and skill in providing us an excellent system and quality ongoing support. I also really appreciated John's ability to explain the new system to my technology-challenged staff members!

From the owner: CLASS5 Technologies Hosted VOIP can provide your business with short-term cost savings, long…read morelong-term budget predictability, all while making your company more efficient, stable, and flexible. We support dozens of different business verticals with their individual needs. Are you a medical office that requires HIPAA compliance? Our systems are HIPAA-certified. Does your company run credit cards and require PCI Compliance? We are PCI Compliant. Do you have a sales department that needs your phone system to integrate? our API interface will pass on call details and controls as needed.