Phone was fine until all of a sudden I couldn't fully insert charge cord. I couldn't see anything in it but every plug I tried wouldn't work. By chance we were going by and saw the store. I brought the phone in and the young guy took it in back for a minute and then gave it back saying it had dirt/lint, which I couldn't see. He refused to charge me. A great place I'll tell everyone about. read more

Staff was helpful and friendly when we went in to have my daughter's iPhone repaired. Service was quick, less than an hour, and the broken screen was fixed like it came from the factory. The shop is small, but adequate and there is plenty of parking available. Overall a great value and will be using them again should we have phone troubles in the future. read more

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I took my iPad in to replace a shattered screen. They repaired it for the price quoted and did a First-Class job. I definitely recommend them. read more

I broke my phone screen that I used for my small business, The 2 gentlemen at the store took extremely good care of me! It was fast and friendly. I absolutely recommend my broken phone to anyone that has accidentally broke your phone screen. This is far more reasonable than buying a new iPhone and it looks exactly the same as factory screen. Thank you Craig w read more

Just had my screen replaced and back with a working phone in an hour! Only place i trust with all my devices.

They always fix my screens and do it affordable and quick (3 hours usually). It's my go to for my phones.

Wonderful service!! Saved my phone !!! They are the best in town!!!! I have been here twice to get service and repair, it's the only place to go!! Wonderful service and wonderful people!! read more

I had to urgently replace my phone screen, as my phone is both for business and personal use, so I decided to look around. After being quoted at another phone fixing place for double the price, I came to My Broken Phone. Not only did the employee greet me as I walked in, but he fixed my phone within the hour! I'll definitely un be coming here again if my phone screen cracks! read more

My phone had a huge crack across the entire screen and the front camera was also affected. The My Broken Phone staff was able to fix my phone in just 1 hour! Great value and super fast service. They also offer phone cases and screen protectors. I will be returning if my phone cracks again! read more

Good place to get your phone fixed. Fast, affordable, no disappointments with this shop. Liberals welcome too. :)

Fixed my cracked screen quickly and fire the right price. Ordered the part and it arrived on time.

Fabulous service - I've purchased several phones for the family here over the past 5 years- They work great - they also have fixed my broken screen - Quick honest service! read more

This place is awful! They make you write a five star review to get a screen protector so take note ALL THERE REVIEWS ARE LIES!!! I brought the phone back in because the screen cracked internally and went black. They told me that I need to pay another $190. I brought it into another place and they didn't put a adhesive from the screen to the phone. The phone wouldn't have cracked internally, and the screen wouldn't of turned black if they did the job right for the amount of money that you pay for. read more

Called and left message. There recording said they will get back within 2 hours, we'll I'm still waiting. I gave up on them and had someone else fix it. Sad that they don't respond when they say they will. I would give less then 1 star but can't. read more

This is not a paid, rewarded or fake review. I should have come here months ago. I broke my screen and lost ability to recover my saved information such as photos, contacts and music. I ended up buying a new phone but missed all that I had on my broken phone. It was worth it to me to have it repaired just so I could recover everything. The guys working there were very nice and knowledgeable. This is the first phone I've ever had repaired and it looks and works like brand new again. Makes me want to ditch my new phone and go back to the one I missed. The pricing and speed of repair was reasonable. They were prompt about contacting me when it was ready. They have earned a forever customer with me and I will recommend them to everyone. read more

We were traveling from out of town when my hubby dropped his iPhone 6 Plus. The phone was in really bad condition. He dropped it so many times I'm surprised it even lasted this long. The repairman was straight up with him and said that it may not be repairable at all because the metal frame was super bent on the corners. He was able to wrinkle them out and get the new screen evenly flushed with the phone. For about $20 less than the closest quote, and after contacting a few other repair shops, one hour later, his phone was repaired and it was as good as new. They even threw on a nice screen cover for no charge, when the original screen didn't even have one. Plus, they're conveniently located near the PDX airport! Great place to go for a quick fix on your iPhone screen repairs while on vacation! read more

I'm accident prone and would take a spot on the podium if phone breaking was an Olympic sport. I've been in plenty of times, and each visit is better than the last. Fast, inexpensive, and friendly. read more

I have been going to this shop for about six months. I work in a position where I am constantly receiving broken iPads from across the country due to user error (incorrect charging, dropping the iPads when they are out of the case, etc). These guys have repaired every single device correctly and not one of their repaired devices has ever returned to me in disrepair. In total, they have repaired around 40-50 broken iPads to date, and I am highly satisfied and will continue to give them my business. I strongly suggest this shop! read more

Wish zero stars was a option, Came in waited for 2 hours, guy asked for my number and said to come back at 6:45. I called and the guy said they were closed and gave me an attitude, he said he couldn't give my phone back when earlier I had mentioned to him I would pick it up once it's done. But other reviews said that they called costumers back to pick up their phones but I never got a call when my phone was ready. Would not come back here because I don't appreciate the attitude I got when I waited for almost 3 hours. This was my first time here and will not come back. If they don't want to lose customers like me then they need to clarify more. The employers made me feel like they do not care about there customers and only care about the money. read more

such great service super fast and reliable staff are super duper friendly highly recommended!!! read more

My Broken Phone - Mobile Phone Repair Near Me - Vancouver, Washington

THIS IS ABOUT THE BALD ASSHOLE! Wish I could give 0 stars. A month ago I came in to replace my cracked screen, a green light would randomly appear on the screen after they "fixed" my screen. My phone fell out of my car when I opened the door so I came back to the same place because I needed my phone fixed ASAP as it was the closest one to me and I've been expecting a call from my doctor. I dropped my phone off at 1:30 and was told that my phone would be ready for pickup at 3:30 and added my fathers number on their paperwork so they could get ahold of me if anything and signed. I come back two hours later with my screen not fixed because he couldn't undo the screw the man told me he could try unscrewing it but I would have to leave my phone overnight which wasn't an option for me. And you literally admitted that there's no way of opening it other than using a drill! I asked him why didn't you call the number that I left so I didn't waste two hours of my time when I could've went somewhere else to fix it instead! He said he was "too busy." That man yelled at me, cussed me out, and threw things while OTHER CUSTOMERS were sitting in the shop. I ended up going to another repair shop and they were able to unscrew my phone with no problem and it didn't take them as long as this place. DO NOT COME HERE! read more

I made an account here just for this review, Two days ago I went in for a charging port repair and a man called Will was there, he told me a price range and when I asked about security questions concerning my phone he would give vague/Unsure answers. He couldn't even guarantee anything. He would meet my worry with a mocking tone. When I returned to pick up the phone the price jumped a whole lot and when I asked why he would roll his eyes and say i already explained. As soon as I told him he hadn't he jumped to interrupt me and defend himself. He even used vulgar slang calling himself a smartass who can't find simpler words to explain to me. Completely Rude and should be fired HORRIBLE COSTUMER SERVICE Do not go to My Broken Phone. read more

I recently shattered my iPhone screen and called this place, and one other to compare prices. This store seemed to offer a higher quality screen for $50 less than their competitor, so I dropped my phone off this afternoon. I went back in about an hour and it was fixed. Believe it was $102 after tax to fix my iPhone 8 Plus. The man that helped me was kind, and there was no additional damage to my phone, nor did anything go wrong, so I was very thankful for that. Seems like a nice store if you're looking for a used phone o phone repair! read more

Avoid like the plague! Store on Chaklov in Vancouver, WA replaced my cracked iphone 6s glass yesterday. Within an hour I called and let them know the top half of the touchscreen was seriously malfunctioning. They said to bring it right back in and they would fix it. Later that night, a red vertical line would sometimes flash on the screen, clearly malfunctioning. Next morning, I bring it in. Nick at the front counter used the phone and said it was fine. It was working better but I watched him have to tap 3-4 times on some items in the top half of the screen. I reminded him that the phone had been at times unusable and the problems were intermittent but severe. It's pretty obvious they simply installed a defective screen. It happens. I asked Nick to simply swap in a different one. He refused unless I did a full factory reset and could then show him a problem. He also asserted their 'waiver' in case they break the phone during repair. I already paid and have nothing to gain by lying. The phone isn't damaged. Not looking for a new phone or even a refund. Just pop in a new screen and believe the customer that the part is seriously defective. read more

SERIOUSLY STAY AWAY do not go here!! I brought in my gs3 for the screen to be replaced $150 plus tax and mind you ive been saving that money for months!! Just to be able to fix my phone Im poor ok. Anyways screen replaced fine I get home and noticed a small imperfect by the earpiece but thought hey its nothing. So about twenty days go by and two cracks appear from the imperfection. So I take my receipt in and show them and explain and all they say is im sorry we dont cover cracks. I felt I was slapped in the face. They didnt even care!! Now my screen is getting more cracked and the front camera is useless now what do I do???? I wish they had negative stars cuz id give them the most negative possible SERIOUSLY STAY AWAY read more

This is a great place to go if you want to throw away $100. I got a new screen on my phone here a few weeks ago. Two days later, the "home" button on the bottom front of the phone fell off. I went in again and got that repaired. I also noticed that the headphone jack didn't work anymore. Fast forward a few weeks. Suddenly, my phone just stops working completely. I took it to iDope on Hawthorne and the technician there told me that the screen I previously got was fake and ill fitting. When it was replaced, the phone was pried open in a brutal manner that mutilated the jack, and charging components. So, that's how i threw away $100 . read more

I really wanted to like these guys and recommend the "local guys" rather than the Apple Store itself. But... I brought my kid's IPod touch in for a screen repair, and when I got it back, the forward-facing camera was broken! When I took it back in right away to have them fix it, they said there was nothing they could do about it. Sorry. They said it must have been broken before bringing it in. It was most certainly NOT broken, as the screen itself had been broken for 2 months and my son used the camera during that entire time. It absolutely had to do with the repair. They did say they would swap it out for a 16GB IPhone 4S, but considering this was a brand new 32GB IPod 5, this didn't really seem like a fair trade. I asked for a refund of the repair cost, so at least we could use that towards a new IPod, but they said no. So now I have filed a dispute with my credit card company and am hoping to resolve it that way. If you are looking for a cracked screen repair, I would recommend taking it to the Apple Store directly. I wish I would have! It would have cost my $50 more, but they swap out the entire device and just give you a brand new one. Better to pay the extra than risk a sloppy repair job. read more

Good guys. Good prices. Good customer services. I smashed my iPhone 6 screen, brought it to my broken phone and they fixed in within an hour for a very reasonable price. A few days later I had to bring my iPhone back because the screen started to come unglued. They fixed it immediately without any charge. I would say if you are getting your screen fixed just drop the phone off and come back 4hrs later and I am positive you won't have any issues. I'll definitely go back if I ever have any issues in the future. Highly recommended! read more

Nice dudes, clean store front. I can't give it 5 stars just cause I was in there for like 2 minutes. Dropped off my moms non-screen showing iPhone 5 that was doused in water. Paid $100 for screen, $25 for water repair/cleaning. I think it was a fine deal. Better than doing what AT&T was offering, which is bullshit. That Next program or no upgrade basically. Anyway, real quick service just walking in there and explaining a bit about the fall. And a couple hours later it was done. Not a lot of time for fixing the hundreds of dollar phone! Thanks guys read more

Had iPad battery replacement here. They replaced with defective battery twice and claimed that there is a issue with iPad itself. Went to other store and they replaced the battery for me and iPad came back with no issue. I wasted about $200. read more

I dropped my iPhone and busted up the glass into a million pieces. I just googled a place to fix the glass and this place popped up. The next day I dropped it off during my lunch break and they said it would be about an hour. I told them that I was on my lunch break and just asked if there was any way if it would be done sooner. He said to stop back on my way back to work and he would try. I got lunch at Jimmy Johns and when I was done I went to see if he might be done...and he was!! My phone works perfect! They were kind and fast and I would totally recommend them to anyone. read more

The folk at My Broken Phone were reasonable and honest from the start. I summarized my problem (unreliable Lightning connector) and got a competitive price quote and expectations on ETA as I was calling near the end of the shift for the Apple phone technician on duty. I came by and it turned out a pair of fine tweezers would remove the lint buildup that made a bad connection - fixed at NC. I recommend and would go back again. read more

My daughter and I went to My Broken Phone on Chkalov Dr and was helped by Nic. There are not enough words to express how wonderful of service we received. Nic was very knowledgeable and patient. We ended up buying a phone from him. He did not try to upsell us or give us anything but what we asked for. He explained everything and did not hurry us. He set up the new phone and I did not have to do a thing. This is one of the best buying experiences we had ever had. Nic is the ONLY person we will go to in the future and My Broken Phone is the only phone store we will ever go to. We are customers for life and will refer them to anyone who will listen. Thank you so much Nic. I went from super stressed out to super over the moon happy because of you. read more

Honestly, this is the third time I have gone to this place and I always want to keep giving it a try and give them a chance to do a great job, but every time I get the screen fixed there, the screen lifts up and then my devices become defective. I've had two iPhones with this issue, and I try taking it to Apple for them to fix correctly but they wouldn't touch it because if you take your phone to get repaired at a place other than Apple, they don't want to be responsible for it and they won't even work on it. And now I just had my iPad screen lift up and it hasn't even been 24 hours that I've had it back.... mind you, I haven't even used it in the 24 hours that I have had it back. I'm taking it back to get fixed, and I am never going there again. I HIGHLY SUGGEST you just drive to Portland and get it fixed at the Apple store, because they will do a better job and it is actually cheaper than this place. read more

If I could give them zero stars I would. Although they are good at fixing your phone they absolutely don't stand behind their warranty period. I had a screen replaced for 160.00 and not even a week later it was cracking again. I'm 100% positive that it had zero damage done to it of my doing and it must of just been defective. When I went in to ask if they could fix it the guy was a total ass and refused to do anything. Beware!! read more

Been there twice. Fixed issue on iPhone and iPad. Nice people too! iPhone was dropped in the river for prob 10 minutes. iPad had a broken screen. Both were fixed read more

Do yourself a favor and go here. Satisfaction guaranteed as you wait -as well as awesome movies in the reception area. Don't even think about making the trip to overpriced Genius Bar, these guys are geniuses and will take care of you locally for a fair price read more

Definitely recommend this shop. Just had an emergency break down on my phone - it stopped charging just when I had all kinds of calls to make. In desperation, stopped by just in case they could help. They were friendly, helpful, professional...took care of me right away and I was up and running before I left (within 15 minutes). They turned a potential nightmare into a minor inconvenience. I'll definitely go back. I was distracted and didn't get a name but he was great - thanks again! read more

Really nice and honest. Took my daughters phone in and they could have charged me for who knows what( I didn't know what was wrong with it), but they opened it cleaned it and said no charge. Phone works good again! Will definitely go back with any phone trouble! read more

I went in to My Broken Phone because my fiances iPhone 5 wasn't charging. We tried several charging cords and none of them worked. I assumed it was a faulty charging port. We went in and the guy said that he would take a look at it and if it needed a new port he would change it. We came back and were happily surprised when he told us that it was just the cable. He could have easily lied to us and charged us for a new charging port but he didn't. That shows me that they are trust worthy. I will take all my phone repair needs to them in the future. read more