You could start by not illegally assigning a no -requested line to my account, and maybe not…read moreovercharging me by more than $1000. Yours is a complete rip-off company, and I f*cking loathe you

Came in on a Tuesday evening close to closing time. There were about 3 people in there and two…read moreworkers. I walked here since I was at a conference downtown but they have a small parking lot. Lots of trash nearby. So wasn't the cleanest of spots outside but it was pretty well maintained inside. After the small wait, I was served. It was a decent job that they did. They had to go thru a lot of different avenues to get me the answer I needed. Turns out someone set up my account at home wrong and so I had to bring in all of my equipment to rectify it which explains why I was having problems. They did say I would have to pay a fee when I bring in my equipment but that was wrong. I wouldn't necessarily go back to this location if I was in town again but the location is convenient and the employees were pretty chill.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

Pick up for item ordered online went as expected. Good signage for where to go to pick up my…read moreorder. However, I was surprised there was no greeting or someone trying to help given the immense amount of people in red shirts that work there who were just milling around. Even the pickup person didn't seem excited to be there and was very blah with his questions of what was needed from me to pick up my item.

Jason is such a hard worker!! He made a process that usually takes so long so fast and really…read morehelped me out with getting a new phone. Great variety of phones, great deal (much better than going to Apple directly). Jason deserves a raise, best AT&T experience ever 10/10

Jason and Wes were friendly and attentive. They greeted me immediately and respected my time. They…read morehelped me decide on all of my options and explained the costs and available discounts. I could have gone to any store in the gorge and I'm glad I went here. It was a pleasant experience to shop in their store.

The whole experience with AT&T has been awful. Everyone in the PNW should be warned to stay away…read more Terrible service (network) and terrible service (customer service). Can barely get a signal all over Portland. Both T-mobile and Verizon are way better. When I signed up they added a bunch of stuff to my bill that I had to call and have removed. I never signed up for their insurance (the phone was insured with AppleCare). I finally decided to end the contract when they charged me extra every day that I was abroad though I never agreed to this and barely used my phone outside of hotel wifi. Their website said I could continue to use the phone while abroad and there was no mention of additional charges (though I'm they'll claim it was hidden on the fine print). When I switched to Verizon today I found out AT&T doesn't let you do that and that they carrier locked my phone so even though I have already left and signed up w/ Verizon, Verizon can't give me service until Tuesday because unlocking somehow takes 48 hours. Bad selection of phones too. Overpriced especially considering that it's the worst option in Portland. And this particular shop is sooooo slow. We were on there for hours while they tried to get everything to work. Geez.

Not being rude to a customer would be an improvement. There are other phone companies to choose…read morefrom. The web site had you open until 7pm. You decided to close at 4. Took an Uber and got there at 3:45. Took an Uber home. While waiting watched you turn away UPS telling them to come tomorrow. You raced past us on a scooter without an apology. Don't know where you were in hurry to get to. And frankly I don't care. But the complete disrespect you showed to us is unforgivable. And we have been with this company for decades!

There still dei and not good service. Most can't speak good English. Terrible service and they…read moredon't give you the right phone in the box

First of all never expect good customer service from T-mobile from an outlet or over the phone…read more Secondly, you should never sign up for a contract from any carrier. This is a ploy to keep you locked in. There are carriers that are available that don't do this. Lastly, they claim your internet is unlimited. Not true! After you reach 50 GB they warn you they will ramp you down until you reach the next billing cycle. If you reach 100 GB they notify you that your speed will go down to 600 kbs until the next cycle. Unlimited internet with T-mobile is just false. It's time people wake up to this and start voting with their dollars. There are better carriers out there that do provide unlimited internet and don't try to lock you in with a contract. Do your research and you will find better value for your hard earned money elsewhere.

Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

I ordered an iPhone through the T-Mobile app and chose in-store pickup at the SE Powell Blvd…read morelocation. When I arrived, the store was packed, but Kyra still took a moment to greet me, ask how she could help, and add me to the queue. I barely waited two minutes before she called me up with a friendly smile and handed me my new phone in an adorable pink bag. She even checked if I had any questions or needed help setting it up before I was on my way. Super efficient, professional, and friendly service--even during a busy rush! This level of care is exactly why I've stuck with T-Mobile for over a decade. Highly recommend!

I came in to take off a bunch of unnecessary charges added by Sprint, which was rightfully absorbed…read moreby T-Mobile because they're dishonest and scam artists, and Elisha was extremely kind and helpful! She walked me thru everything and even called Sprint on my behalf and was able to take off $60.00/month of unnecessary charges from my bill. As soon as I'm able to switch from Sprint I'm going to T-Mobile's service because of this great experience!