Switched to Consumer Cellular (CC) when I learned my previous mobile service provider (ATT) was…read moresupporting OAN (One America Network). The wireless service is through the same towers as ATT, but for about half the cost. That cost differential comes up in their customer service. My blood pressure always rises when I call their customer service team. I don't want to bore the reader with too many details, but when I tried calling for confirmation of some details I was told to enter my 4- or 6-digit security code. I was flummoxed; I hadn't set a security code. Trying the usual codes I use, I was greeted with a system response that they couldn't find that code and to try again. After the 3rd or 4th iteration their VRU (voice response unit) finally told me I could say "I don't know it", which I did. When I finally got in and connected, their customer service agent said now we're going to set up a security code. I was annoyed that they modified their processes to require a security code without telling their customers. How hard would it have been to include a note in our bills that this change was coming and to be prepared the next time we called customer service? Doesn't anyone think about how these changes will affect their customers before those changes are implemented? If you never have to call their customer service team, you might be satisfied with their service.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

You could start by not illegally assigning a no -requested line to my account, and maybe not…read moreovercharging me by more than $1000. Yours is a complete rip-off company, and I f*cking loathe you

Came in on a Tuesday evening close to closing time. There were about 3 people in there and two…read moreworkers. I walked here since I was at a conference downtown but they have a small parking lot. Lots of trash nearby. So wasn't the cleanest of spots outside but it was pretty well maintained inside. After the small wait, I was served. It was a decent job that they did. They had to go thru a lot of different avenues to get me the answer I needed. Turns out someone set up my account at home wrong and so I had to bring in all of my equipment to rectify it which explains why I was having problems. They did say I would have to pay a fee when I bring in my equipment but that was wrong. I wouldn't necessarily go back to this location if I was in town again but the location is convenient and the employees were pretty chill.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

Pick up for item ordered online went as expected. Good signage for where to go to pick up my…read moreorder. However, I was surprised there was no greeting or someone trying to help given the immense amount of people in red shirts that work there who were just milling around. Even the pickup person didn't seem excited to be there and was very blah with his questions of what was needed from me to pick up my item.

From the door to my exit, every single person was kind, smart and helpful. I bought a new watch and…read morethey helped me set it up in less than 15 minutes in and out! I recently bought a new computer from them and it was the same excellent service. This store has been amazing for me and I will only go there to purchase any Apple products I need.

Jason is such a hard worker!! He made a process that usually takes so long so fast and really…read morehelped me out with getting a new phone. Great variety of phones, great deal (much better than going to Apple directly). Jason deserves a raise, best AT&T experience ever 10/10

Jason and Wes were friendly and attentive. They greeted me immediately and respected my time. They…read morehelped me decide on all of my options and explained the costs and available discounts. I could have gone to any store in the gorge and I'm glad I went here. It was a pleasant experience to shop in their store.

This place REALLY deserves a one, but because of how hard working CHRIS and ALY was it definitely…read morebumped it up. Your store has 4 people call out. And had more than several people here waiting, impatiently. Some even left. These guys are hard workers. Especially Chris. Please find better employees who actually want to work and make money. Not call out.

The whole experience with AT&T has been awful. Everyone in the PNW should be warned to stay away…read more Terrible service (network) and terrible service (customer service). Can barely get a signal all over Portland. Both T-mobile and Verizon are way better. When I signed up they added a bunch of stuff to my bill that I had to call and have removed. I never signed up for their insurance (the phone was insured with AppleCare). I finally decided to end the contract when they charged me extra every day that I was abroad though I never agreed to this and barely used my phone outside of hotel wifi. Their website said I could continue to use the phone while abroad and there was no mention of additional charges (though I'm they'll claim it was hidden on the fine print). When I switched to Verizon today I found out AT&T doesn't let you do that and that they carrier locked my phone so even though I have already left and signed up w/ Verizon, Verizon can't give me service until Tuesday because unlocking somehow takes 48 hours. Bad selection of phones too. Overpriced especially considering that it's the worst option in Portland. And this particular shop is sooooo slow. We were on there for hours while they tried to get everything to work. Geez.

There still dei and not good service. Most can't speak good English. Terrible service and they…read moredon't give you the right phone in the box

First of all never expect good customer service from T-mobile from an outlet or over the phone…read more Secondly, you should never sign up for a contract from any carrier. This is a ploy to keep you locked in. There are carriers that are available that don't do this. Lastly, they claim your internet is unlimited. Not true! After you reach 50 GB they warn you they will ramp you down until you reach the next billing cycle. If you reach 100 GB they notify you that your speed will go down to 600 kbs until the next cycle. Unlimited internet with T-mobile is just false. It's time people wake up to this and start voting with their dollars. There are better carriers out there that do provide unlimited internet and don't try to lock you in with a contract. Do your research and you will find better value for your hard earned money elsewhere.

Had a great experience with the SE 82nd & Holgate T-mobile store today. Can highly recommend the…read morestore, the manager, Ruth Hepp and her staff. Came in with my daughter. Her phone was not charging. Ruth diagnosed the problem, the prong in the phone's charging port was damaged. Now, I have insurance on it which would cost $49 in deductibles and take 2 days to receive a new phone and then a second trip back to have the data moved from phone to phone. Ruth suggested that we buy a wireless charger for $30 so that we could get the phone up and working (my daughter is in college and needs a phone available). We can always file an insurance claim later. Love how this nanager thinks & trouble shoots.

These guys are the best!!!! I never feel rushed, they are very knowledgeable. Angel and Brandon are…read morevery patient and great at their job. I think, the manager Rob is a wizard. He is a true professional because he knows his job very well!!!!

I ordered an iPhone through the T-Mobile app and chose in-store pickup at the SE Powell Blvd…read morelocation. When I arrived, the store was packed, but Kyra still took a moment to greet me, ask how she could help, and add me to the queue. I barely waited two minutes before she called me up with a friendly smile and handed me my new phone in an adorable pink bag. She even checked if I had any questions or needed help setting it up before I was on my way. Super efficient, professional, and friendly service--even during a busy rush! This level of care is exactly why I've stuck with T-Mobile for over a decade. Highly recommend!

I came in to take off a bunch of unnecessary charges added by Sprint, which was rightfully absorbed…read moreby T-Mobile because they're dishonest and scam artists, and Elisha was extremely kind and helpful! She walked me thru everything and even called Sprint on my behalf and was able to take off $60.00/month of unnecessary charges from my bill. As soon as I'm able to switch from Sprint I'm going to T-Mobile's service because of this great experience!

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

They were knowledgeable enough over the phone to fairly estimate what help they could give. Worth…read morethe trip. They were able to fix my problem and the price and service was competitive but considerate which is a lot better than some big box store these days! Will return with my future techy needs!