Demica Deschamps did an outstanding job helping me with getting a new…read more I-Phone and all the accessory's. I highly recommend her

This company allowed someone to open a fraudulent account in my name. Trying to get this resolved…read morehas been an absolute nightmare. It took 3 days just to reach the goddamn fraud department to report it. When I did, not a shit was given. After 3 days I finally reach the fraud department and reported everything that was in my emails to them. There was a new phone about to ship to the fraudsters that I let them know about. They said they would place a "hold" on the order until I could get a police report filed. They shipped it anyway. Now, less that a month later and nothing has been paid on the account. Shocker! They want me to pay it all. LOL Get fucked Verizon. You have some epic fails in your customer service model. Horrible company!!!!!!!!!

Julia needs to be fired! she's terrible at what she does, she tried to overcharge me multiple times…read moreand she was texting and talking shit about me and other customers!

Another great experience. I needed to return an accessory (unopened) and it was absolutely…read morepainless. Took only 3-5 minutes. Very smooth transaction. The next day I received a follow up text about my original order, which I thought was nice. The follow up text let me know to expect my devices later that day, but they didn't arrive; and they still haven't. The only complaint I have is that Verizon uses FedEx for some shipping. My order of 3 devices is being shipped FedEx and it is now late. The FedEx customer service line (automated) said they couldn't let me talk to a live person and hung up. The delivery date and time has changed a total of 4 times. On the other hand, the device that was shipped UPS was delivered at the exact estimated time and date. My experience in the store has been stellar both times, but I wish companies would let us choose our own delivery services. I would pay extra to ship with UPS.

The absolute best customer service I've seen in a long, long, long, long, long long time. Amazing…read morejob well done amazing staff they actually care so appreciated.

Worst experience, employees are useless I couldn't get any help or a clear answer with my issues…read moreall I got was a "my hands are tied" when I called customer service there was a lady who helped me with my problem in under 5 mins. Service at this location is horrible, undertrained, and is a waste of time.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

I appreciate the response. Still only 1 bar of LTE service…read more, calls dropping all of the time(even calls from Verizon). I called Tier 2 service a week ago and they sent a message saying that they are still "working" on the problem. It would be nice to know who to talk to.

The assistant store manager was not a very nice person, very cocky, and would not deal with the…read morecustomer before us.And try to say, well, this is how it is.He said, you better save your eight hundred dollars, so you can come back and get another phone.He said that to the customer ahead of me.Then, when it came to me, he wasn't working with me very well.And he tried to tell me things that weren't true. If I could put a negative review, I would put a negative on the stars

Cool group would highly recommend this location. Dariuss is great. He took his time and really…read morehelped me with my purchase.

Went in to inquire about an upgrade and Riley told me I could trade in my old phone for a free…read moreiphone14! He was great! Great customer service from him!

Horrible service all around - do not fall for the guise of this being an actual Verizon Store. I…read moremade the mistake of thinking this was a real Verizon store, as that's what they advertise as opposed to "Cellular Plus", and literally 5 months later, I'm still calling Verizon to fix the billing mistake Cellular Plus set us up for and am obviously regretting my initial misunderstanding. My husband and I spent FOUR. HOURS. with a representative and a manager for what should have been a simple issue. (We were going from Pre-Paid to Post-Paid and purchased new devices.) They couldn't resolve the issue within that same day, and we had to leave our old phones with them overnight. They weren't apologetic at all about the inconvenience and were rather acting bothered with us that this ordeal took so long. That was in February. As I write this review, it's June, and after multiple phone calls with Verizon, I *just now* received the refund Verizon owed us because of the billing error Cellular Plus caused. On top of our horrible experience, we witnessed the female manager talking shit about an elderly woman who came in during our four-hour experience. Sure, the request of that woman may have been annoying, but like ... as a manager, you don't reveal your annoyance about another customer to the current customers you're helping. I've learned my lesson and will be more cognizant when googling actual Verizon stores next time.

We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

This is the worst company I have EVER done business with…read more The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet!

loved working with Eli and Kai today. switched from AT&T got an amazing deal! They helped moved…read moreeverything over effortlessly.

I am looking to change my isp. Called the 800 number. No one could answer my questions…read more Tried the telephone number associated with this Verizon store and it sent me to a "call center." Asked if I could speak with someone in my local store and, no, I guess it isn't possible to speak with someone locally. Keep distancing yourself from your customers and I will distance myself from Verizon.

I was just in the store getting my son setup with a phone and plan for the first time and was…read morehelped by Kaziah who was incredibly knowledgeable and friendly. Additionally he helped me setup parental controls and installed screen protectors for us. I couldn't be happier than the service we received!

My husband hit a pop up and his phone got a virus. It appeared everything was lost. I came to…read morethis store and Isaiah quickly checked it and fixed it. I was prepared to have to buy a new phone, until Isaiah let me know it was something that happens and he was able to recover all the information. I was happy with his assurance it was fixable AND didn't make me feel senile. Love his customer service!

These people are not honest they will add extra line and devices just to hit numbers. We came in…read moreabout almost 2 months ago to get a phone for a family member. It took forever but we got it done then fast forward today 2/15/25 we check the bill and another line was added at that location the same time we added the one line. So beware you might go in for something and they will add whatever they want to your account. Then you have to go to customer care and stay on the phone for at least 45 mins to get it straightened out. Wow Great job T-Mobile. Oh and here's the kicker the lady on the phone with customer care said this is NOT the first time she's heard of retail doing some shady business.......SMH Avoid this T-Mobile at all cost. You'll save in the end and sleep better at night

My experience was great, walked in needing to make some changes on my phone....Matthew helped me…read moreright away and fixed it in just a few minutes. Thanks!