I brought in 2 older iPad Pros because my kids cracked the screens very badly. Both Comprite foster…read moreand Comprite Sunnyside had to work together to get all the parts in and also getting the new screens installed correctly. Paul with Comprite Sunnyside was especially great in coordinating everything that needed to be done and just an overall great human as well. Would definitely recommend and will be coming back again!

Everything could improve. The place was a mess. All the staff were sick. The guys nails were inches…read morelong and dirtier than I've ever seen. I thought it was a customer.. It took over a month to get a diagnostic completed.

My phone froze up and I couldn't turn it off or re-start it. Panicked, because I use it for work, I…read morehad to find a solution fast. It was 6:30 pm and so I raced over to this 82nd store. After waiting for 10 minutes for "Justin", he came out from the back and asked how he could help. I explained that I did not know what was wrong with my phone but it was "broken" and I had insurance. He proceeds to tell me that I would need to call my insurance and open a claim (how am I supposed to call when my phone is broken??). That or buy a new phone. He warned that either way - my rate would go way up because he'd never seen a plan so low. "Not for 6 or 7 years" even though his name badge said he only started there in 2025 (this year!). He was of ZERO help. He offered no suggestions other than buying a new phone. He said he could not help with the insurance. A lie - because my parents have T-mobile and I have brought their phones into that exact store and they filled out the insurance right there for us. I asked if he could take a look and maybe figure out what was wrong with my phone. He just looked at me like I was speaking a foreign language - and did nothing. Frustrated, I said I would go to my neighborhood T-mobile store (this one is on my way home from work and I was pressed for time). Wouldn't you know - I went to my store, on SE 122nd and Amy B, did a hard re-set while I was explaining what happened and my phone was back up and working perfectly within one minute. LITERALLY 1 minute!! This is the difference because a zero star customer service rep and a 10 star customer service rep. Boo on Justin and Yay for Amy B! Someone needs to train Justin on how to do a hard re-set and how fill out insurance paperwork (on the Ipad) for customers.

Yes, I am giving a phone company five stars. I am as surprised as you are. I went there to swap my…read morephone for the new Samsung S25 Ultra. That accommodated my every need and question. That transfer was taking too long, so they let me take the old phone back until the transfer was done. They were as nice when I came back to return the old fun as the previous day. The bathrooms were shockingly clean.

This place is quick and amazing! They've fixed 4 of my phones screens! Definitely recommend!!!read more

Came in for a screen repair on my iPhone. Quick and easy. Fair price and quality work.read more

Supposed to open at 11am, but they put signs up saying they wouldn't open until 11:40. Myself and…read moretwo others were waiting since 10:50. More people showed up closer to 11:30-11:40, and who did they take first? The handful that rushed through the door past all of us who had been waiting. They asked us to sign in, but then skipped right over us and served others first. The staff clearly saw us waiting at the front before opening, and still ignored us. Pretty messed up and extremely frustrating. And then, after all of that, I still had to wait an additional 30 minutes before anyone helped me. When I finally got service, the rep couldn't even fix my issue. My cellular watch can receive calls and text just fine, but it can't make calls. Instead of troubleshooting, he was in such a rush that he just pushed me off to Apple Support or AT&T phone support. I didn't want to sit on hold for hours, so now I'll have to try again another day -- and the problem still isn't resolved. If this is how they treat customers before even making a sale, I can't imagine how they handle actual service issues.

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can

Really good service and assistance with problems with original purchase. They diagnosed the problem…read moreas needing a replacement unit and provided it without pain or dispute, even with a cheerful smile.

Log onto Apple Support to get battery changed on my iPhone 14…read moreDirected to Best Buy Geek Squad as "Authorized Apple Repair Center" Went to Best Buy website and complete a long form on what I needed and scheduled an appointment. Arrived to my appointment and checked in. Come to find out I had to activate an iPhone security bypass that takes an hour (not their fault). Hang out for another hour, disable the security bypass and check in again with the Geek Squad. Informed that they do not have the replacement battery in stock and cannot order one. Refered back to an Apple Repair Center. Issues: - Should have not accepted my appointment if parts not in stock - Should have check inventory on first check-in and avoid an waste of an hour. - Should be able to order the battery - they say they can not. Total Waste of 3 hours. Terrible customer service...I can see why they only get 3 stars.

My Samsung Galaxy S10E was not downloading an app. I Googled it and tried all the suggestions. On…read moremy way to dinner, my husband suggested we go into Metro by T-mobile and ask for help. Noah was very friendly and willing to help. He asked me what I tried. He looked up some stuff then came up with a last ditch effort. It worked! I was overjoyed. Thanks to Noah wo normally works at the 122nd and Division store for saving the day!

From the owner: Switch today & enjoy America's largest 5G network.read more

My mom and I went in just to look at the new iPhones as hers was beginning to show its age…read more An employee named Isaac began helping us and was immediately extremely pushy about upgrading her iPhone (instead of trying to assist with our issue). Upgraded her to a pro model which she did not need. Then he pushed their internet package down our throats. And finally their DIRECTV streaming package. He had a convenient answer for every concern we raised. Everything was made out to be extremely easy to use and so much cheaper than our existing services. He was very clear on the return time periods to get our money back if we changed our mind. He said again and again to just try it out and return it if we change our mind. He either lied to my face or intentionally did not mention the DIRECTV package was a 2-year agreement with them. We did everything we were told to return the devices for both internet and DIRECTV, and yet, the DIRECTV service did not in fact get cancelled within the time period and we are left with a $460 early termination fee. Felt super scummy, anything to get his sign-up bonuses

Beware We were contacted by a person as AT&T representative that offered us a great deal if we…read moreswitch to AT&T. $250 per line credit, free new phones with trade in. All for 158 a month. Lower than our current bill. Sounded great for our business all 6 lines. It took over a week to get all phones and transfers done but when we went to return our trade-ins at the corporate store we were informed that the deal was made by a 3-party company and AT&T did not honor the deal. The phones were all on a lease at 28.?? a month per phone. there would be a 150 credit on each phone as down payment on lease. Making the bill just under $500 a month for 36 months, when we tried to cancel AT&T would only cancel for a restocking fee of $330. And we only had 5 days left to return all the phones before we were stuck in the contract. So it was pay the fees or be stuck in the rigged contract.

$65 screen cover broke immediately. Called to see about a refund. Gave me the run around. Told I…read morewas going to be called back. Nothing. Makes me glad I canceled my Verizon account.

Excellent customer service by Hayden. Have worked with him on upgrading phones several times…read more Always professional and explains things well.