$65 screen cover broke immediately. Called to see about a refund. Gave me the run around. Told I was going to be called back. Nothing. Makes me glad I canceled my Verizon account. read more

Excellent customer service by Hayden. Have worked with him on upgrading phones several times. Always professional and explains things well. read more

From start to finish Courtney was very professional and infinitely patient with me while we sorted out my plan. I got a new phone pretty quick and she also helped me pick out a new watch to match with an AWESOME package deal. Thank you so much for taking care of me! read more

Last weekend we went into this store to upgrade my husband's phone. The woman who was helping us legit conned me. She told me in 3 months all 3G and 4G towers would be gone and I'd need to upgrade my phone too or I'd lose all service. I was shocked. I could believe what I was hearing. But she was so convincing... so I signed up to have a new phone ordered. Long story short, I called corporate to confirm and found out she was full of it and was just trying to make a sale. I felt so betrayed. This place was a joke. read more

Paul the manager is great. Cool guy and he knows his stuff. Usually I don't like going into phone stores but this time was quick and easy.

DO NOT GO TO THIS LOCATION!! WOW! Someone named "Scott" "helped" me upgrade to a new phone. He talked really fast and would not give me clear answers as to the cost of anything. He told me that because I was a "loyal "customer I could get a discount on all the lines on my plan if I just took home a router box for 14 days. I said "I don't need a new router. I just need a phone". He acted like I was crazy to give up this great offer. He also said I could just bring it back to that exact same location in 14 days and drop it back off, no problem. Then, he said I should get a screen protector and case from them. Nothing was priced, he wouldn't tell me how much anything costs. When I asked, he literally replied, "it doesn't matter, I put Hella coupons on it. " He said it would be some sort of a bundle deal, and they would even match Amazon prices. He quoted me $40 for my case and $30 for some "special " liquid screen protector. I asked if there would be an activation fee added to my bill next month. He said, "it's $40 per line and there will be nothing on your bill because you pay it upfront today." I made sure and asked him at least three times, "am I going to get a large first bill?"Again, he kept reassuring me that there would not be any extra charges on my first bill". Then he ran my card. I then saw he charged me $318.00. Literally hundreds more than expected. I immediately pointed it out. His face turned red and he fumbled around, refunded me 86.00 but said he had to " call his manager " because the system wouldn't let him fix it any further. by the end of this transaction, I was worn down and ready to go home. The store was closing, and he assured me that he would have the manager fix it tomorrow and give me a call. HERE IS THE ACTUAL DEAL: There is no such thing as a loyalty program to take home a router and try it out. He literally added a whole new service to my account and there was zero discount. You also certainly cannot return this router in the store. You have to call customer service, they mail you some kind of packing slip and you are responsible for shipping it to them. The service fee is immediately added to your bill. Nothing was discounted with any coupon. I was charged astronomically high prices for very cheap screen protectors. The upfront $40 activation fee is not the activation fee. It's some sort of in-store fee that they put on the customer if you transfer your data from your old phone to your new phone in the store. They go ahead and add an additional $30 per line activation fee to your bill. "Scott "just completely lied about this for some unknown reason. The "manager "that he left to go and call was not even real. The manager was not even working that day, so I don't know who he was calling, maybe Santa Claus? The day, following this horrid transaction, I hadn't gotten a response, so I called "Scott ". He said, "my manager and I have a great idea, instead of refunding you your money, you could just bring us your daughter's phone, upgrade it, and we'll give you a free phone case ". Obviously, I did not want this option. He said he would look into it and call me back. Six hours later, I still hadn't heard back. I came back to the store. When I walked in, "Scott "bolted to the back room like a cockroach. The manager was there and refunded only $80. I'm still owed money. It had only been 24 hours since I took the damn phone home and I asked if I could just return it completely so I could go to a better store. He said, "that will be a $50 fee to return it ". Then, he "refunded" me $80, he actually charged me another $80. I caught that and he needed to then refund me $160. Naturally, I said "oh my God, why is this happening? Do we all live in the matrix?" Basically, now I have overpaid and need to contact whatever upper management I can possibly find, Better Business Bureau and maybe my local news just so I can warn other people. I left wondering how many people they have scammed. For reference, I put Scott's name in quotes because my receipt says Joshua A. He's probably using the name Scott so that he can scam people and get away with it. SHAME ON YOU! Honestly and integrity go a long way. Lying and stealing is not a good business model! read more

Came by today assuming to spend a lot of time and money, and that was not the case! I received fantastic guest service from Logan and Dariuss. They were both very informed and polite. I will absolutely be back for all my cellphone needs! read more

This Verizon store is a scam!!! Do not go to this location in particular. Scott who's real name is actually Joshua is a total fraud. He lies about giving you loyalty discounts and then actually adds a bunch of bogus fees and over charges your credit card. When you tell him that you have been overcharged he pretends to call his manager and says he can't refund you. He also conned me into taking home a WiFi router claiming that if you try it out for 14 days you can get a discount on your service. Completely not true and you are immediately signed up for a rip-off internet service and you have go through a bunch of nonsense to send it back. I am really worried for any older customers or people who don't understand what they are being told and thinking the lies Joshua/ Scott is telling them is true. They are being grossly overcharged and don't even realize it. How does he sleep at night? He would scam your Grandma just to get a few bucks commission for up selling. What trashy person. He even used pictures of his dogs to groom you into trusting him while his other hand is in your wallet. A real sociopath. If you do go to this store you might not meet Scott or Joshua because he will probably be going by Tony or Ralf or some other made up name. read more

My first time here I thought was great. However I was told things that were not held up. I got myself a screen protector and was told if I had any issues with it to come back into the store and they would replace it. I return 7 months after to have it replaced since it has a lifetime warranty. I was told they no longer do that. WHAT ! I spent the money for a service and now you aren't gonna provide. This will be the last time I walk into this store. You can't tell costumers one thing and do another and expect them to come back. read more

They push things off on you because you are such a good customer free they say and then charge you a bundle For Them and when you Take Back Charge to walk Them To back Room they are scam artists there read more

I went into your store a couple days ago (1/31) to upgrade and was helped by Tim. He made the interaction feel friendly with a no pressure vibe. Thanks for the customer service AND phone knowledge Timbo! Be back soon! read more

First I want to say that after today I WANT to give this place one star. The man who helped me today around 5pm is an idiot. Sorry to be so blunt, but there's that. He gave me the WORST advice that would have messed up everything and didn't help me at all, basically had me do things myself. I contacted the call center because I was worried he gave me bad information and they said they were glad I didn't do what he said. What a FOOL. BUT this place will get five stars because the young lady who was also wrong today around 5pm always gives the BEST service. No matter what's going on she's beyond helpful and so so so very kind. Everyone else, besides these two, have never given me bad services either. But she's really above and beyond. Just amazingly kind and helpful and never makes me feel like a bald person when I don't understand something. If she's not a manager already she should be. Someone give her her own store! read more

Great customer service at this store! We went in to have some lines switched from another carrier and the process was quick and easy. We even had two kiddos under three yrs old running around and the staff didn't even blink an eye. Ask for Isaiah, easily one of the best reps I've ever had. I even went in a few days later to follow up on an issue and he remembered all our names, phones, etc. Seriously go here and ask for Isaiah, you won't be disappointed! read more

Benny took such good care of us! We have NEVER had a better experience at a Verizon location. He walked us through the entire process of our trade-in and upgrade simply and quickly. Go see Benny! We won't see anyone else from this point on. read more

Excellent customer service by Marquis. A little snafu with the charger on new phone. It that was quickly resolved.

My son and I were welcomed into the store by an employee who was off the clock but stayed a few minutes late to get us started on switching over a phone while his co- worker finished with his customer. When the other employee was free, he promptly took over assisting us with our phone. My son is 14 and very attached to his phone, he was nervous about all of his gaming apps transferring over. The gentleman was so knowledgeable and reassuring! He answered all of our questions and we left with a smile. Excellent service, will return again! read more

BE AWARE this is NOT a verizon-owned store, so things that Verizon may tell you are free/no charge, they will charge you for (because they have to purchase them from Verizon and then pass the cost on to you). Also, since they're not associated w/corporate it seems like they don't give a s*** about your business, I almost switched my svc after 20 years after a frustrating interaction here where the guy insisted there was no documentation of the chat where (real) Verizon told me what I needed was no charge at a store, fortunately I called them back (from my car, in the parking lot), and the directed me to the mall 205 store which is a true Verizon store. Avoid this place like the plague. read more