Horrible service!! I have been with Verizon for over 15 years and unfortunately I just got two new…read morephones otherwise I would end this business relationship!!! I have been to Verizon three times and once again I'm sitting here waiting. If the sales guy would have spent ten minutes with me once everything started downloading I would not have had to come in two other times. I came in the second time and the guy said he doesn't know how and to come back. BS!!! This manager yelled at me after the Verizon tech support on the phone told me to take pictures of the employees because they were joking around. The tech guy heard this guy laughing and the conversation they were having. I was doing what I was told. Tech support wanted me to send him the pictures to show his supervisor because of how poor customer service was being. I'll be also contacting the better business bureau

I stopped here on my way through town in need of a new phone, not only was there a long unnecessary…read morewait... The customer service was AWFUL. I felt that they did not want to help us and were just kind of rude. I went to a different Verizon and was in and out with a new phone within minutes.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.

Clackamas Town Center is normally a sleepy place with enough national retail brands to keep the…read moresuburban crowds busy with their chain'y options. Except this lowkey Pop Mart, which was teeming with young folks and it was then I learned of where Labubus came from (#1). The only issue here: there were no Labubus to be found. (#2) The store seemed to have it a number of other things, from accessories to other collectibles in which people still managed to buy and take home with them or as my party I did, buy them as gifts for others. There is an element of sticker shock here for what I don't consider to be valuable merch, but this is likely to show how out of touch of I am with these ... toys. A big reason for a thumbs up: the service. They were transparent with me from the jump and offered tips on what to do online, off market options, and did a good job of answering their phones while answering questions. The most common solution was to check online at the website for availability. __________ (#1) An obvious sign of how unhip I am to this trend. (#2) This is not for a lack of trying. I came back 4 separate occasions during the same trip.

So I read reviews and there were several complaints and negative comments. My experience was…read morepleasantly the opposite. Our kid is infatuated with Pop Mart toys. The store was decent sized and had a reasonable selection. All the staff I spoke to were polite. You can purchase toys for $20 which is less than we have spent for generic toys locally. This store was worth the visit. It made our sons day.

This place is not interested in helping you out. More worried about not working an extra minute…read morepast closing

unhelpful phone, store, and online support aligns with widespread complaints. A 2025 Reddit thread…read moreon r/mildlyinfuriating details a Verizon customer unable to cancel a pending order for a gift due to inventory issues, with customer service offering no resolution. Reviews on sites like customerservicescoreboard.com also highlight Verizon's poor follow-through, with one user stuck after a cancelled iPhone order and no refund. The outsourcing of support to undertrained staff, as you mentioned, is a common grievance, though I can't confirm the specifics of their hiring practices.

My mom and I went in just to look at the new iPhones as hers was beginning to show its age…read more An employee named Isaac began helping us and was immediately extremely pushy about upgrading her iPhone (instead of trying to assist with our issue). Upgraded her to a pro model which she did not need. Then he pushed their internet package down our throats. And finally their DIRECTV streaming package. He had a convenient answer for every concern we raised. Everything was made out to be extremely easy to use and so much cheaper than our existing services. He was very clear on the return time periods to get our money back if we changed our mind. He said again and again to just try it out and return it if we change our mind. He either lied to my face or intentionally did not mention the DIRECTV package was a 2-year agreement with them. We did everything we were told to return the devices for both internet and DIRECTV, and yet, the DIRECTV service did not in fact get cancelled within the time period and we are left with a $460 early termination fee. Felt super scummy, anything to get his sign-up bonuses

Beware We were contacted by a person as AT&T representative that offered us a great deal if we…read moreswitch to AT&T. $250 per line credit, free new phones with trade in. All for 158 a month. Lower than our current bill. Sounded great for our business all 6 lines. It took over a week to get all phones and transfers done but when we went to return our trade-ins at the corporate store we were informed that the deal was made by a 3-party company and AT&T did not honor the deal. The phones were all on a lease at 28.?? a month per phone. there would be a 150 credit on each phone as down payment on lease. Making the bill just under $500 a month for 36 months, when we tried to cancel AT&T would only cancel for a restocking fee of $330. And we only had 5 days left to return all the phones before we were stuck in the contract. So it was pay the fees or be stuck in the rigged contract.

UPDATE: With the…read moreamazing help of a friend, my first review here got in front of Corey Cooper (retail store manager) and he worked with his area service manager to take care of everything. They took care of the full amount that the business line had accrued. They also had my brother and I go back into the store where Bryan Persen set up my brothers add-a-line how it was supposed to be. In the end, this was definitely an ordeal but I'm happy that once the initial review got in front of the right person, it was handled quickly. He called immediately, texted after and kept me updated throughout the entire process. Both he and Bryan made up for the initial bad customer service. We decided to stay with AT&T when I had initially planned on moving our entire households accounts over to Verizon. In the end, everyone was empathetic and wanting to help. The biggest frustration is that no one seemed to have the ability to help and it was 3 weeks of trying to resolve this. That's where Corey Cooper came in as a God send, as he was finally the first person out of the 7 I had already talked to, who could find a way to fix this (and quickly). Thanks!

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can

Helped with my pc and my brothers phone But took a lot of…read moretime to do so but good place overall

The excuse was that there was a shooting at a different location many weeks prior.. but they failed…read moreto explain why my laptop was with them for 2 weeks before anyone did a diagnostic. It ended up costing $180 dollars and instead of fixing the issue, they permanently broke my graphics card. This place is LUCKY this 1 star review is the only consequence for their incompetence, since I've since moved on to better hardware.