Luis was superb this afternoon! He asked, listened, then provided informative and practical…read moresolutions for us while saved us around 1K without switching my husband's broken phone to my current family plan with AT&T. Fabulous job well done, Luis! We left happy with total upfront of $219.98 with new phone, new block charger for my husband, that was it! I would definitely recommend Luis when you visit this location. I plan to come back to check out their current promotion which they analyze your current phone bill from non-Verizon and let you know if they can match and or lower your current service and plan to switch over to Verizon. It'd be a hard sell since I have been with AT&T for the last 30 years with family plan.

I wish I could leave negative stars! My 90 yo mom has been trying to cancel her Verizon line for…read moremonths. They required her to come in the store - they gave her the address to come to. When we got here they told her someone would call her to cancel. Wha? #verizonsucks #verizonisgreedy

Supposed to open at 11am, but they put signs up saying they wouldn't open until 11:40. Myself and…read moretwo others were waiting since 10:50. More people showed up closer to 11:30-11:40, and who did they take first? The handful that rushed through the door past all of us who had been waiting. They asked us to sign in, but then skipped right over us and served others first. The staff clearly saw us waiting at the front before opening, and still ignored us. Pretty messed up and extremely frustrating. And then, after all of that, I still had to wait an additional 30 minutes before anyone helped me. When I finally got service, the rep couldn't even fix my issue. My cellular watch can receive calls and text just fine, but it can't make calls. Instead of troubleshooting, he was in such a rush that he just pushed me off to Apple Support or AT&T phone support. I didn't want to sit on hold for hours, so now I'll have to try again another day -- and the problem still isn't resolved. If this is how they treat customers before even making a sale, I can't imagine how they handle actual service issues.

I know it's just phone service but they don't know how to manage time and are very very slow. Go…read moresomewhere else if you can

Have had problems in the past with CC. One time I was sent a bill for a family I had no connection…read morewith. This time I could not get connectivity. My GB's should have rebooted at midnight. 8 a.m. the next day the rep told me I had used my allotted GB's in that period of time. BS. After a supervisor was involved, I was told it was a "glitch" in their system, and it would be fixed soon. BS. The entire weekend I could not receive pictures, send pictures/attachments, check my finances or open my stock trading account. No apps could be opened. Do you think I will be refunded for those days? Yeah, right. I am currently searching for another carrier and would NOT recommend CC.

I haven't figured out how to use the phone yet (never had a cell phone) but already every day I am…read moregetting dozens of spam calls on it. The only thing I have done so far is to test it by calling my own landline phone.

This place is quick and amazing! They've fixed 4 of my phones screens! Definitely recommend!!!read more

Came in for a screen repair on my iPhone. Quick and easy. Fair price and quality work.read more

My iPhone stopped working and Jeff diagnosed it quickly. It was working again in less than half an…read morehour. Outstanding service. Jeff also answered my questions about my MacBook and cloud storage. Friendly, convenient and effective!

Terrible service more a fence operation saw 6 or 8…read moretransients come in and leave a backpack for boss man to look (at stolen goods) trading of cash with no receipte and then be told to come back over 9 hours in two days and couldnt fix phone stay away

The employees are very friendly and knowledgeable! Over the last few years the service has…read moreincreased.

The service at this store is top notch! One of the best stores in all of Portland, Oregon area! The…read morestaff is super kind & knowledgeable! They really know their stuff! I am really happy with the internet and mobile services I am getting! :)

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

I have been with Consumer Cellular for years now and I still can't believe what a unicorn they are…read more There customer service is downright lovely and helpful. Their prices are extremely reasonable and they're not trying to take advantage of their customers. There's no hidden charges or sneaky small print. I tell everyone I know to get their service from CC. I have never had such a consistently wonderful experience with a cell service provider. They give me hope for the way that businesses can operate, putting customer needs first. Couldn't recommend them more highly.

We have had GREAT visits to this location and help from this store staff, and we are so…read moreappreciative of all their assistance! I got my pixel 10 here and they were very good at getting it set up for me AND transferring data from my old phone to the new one. I plan to return this week to get some more help with erasing data from the old phone so it can be donated, and helping me know how to best preserve the battery power on the new one.

I gave my 11 year old my old phone and made an appt to get some assistance. Debbie was AWESOME…read more She quickly got us set up and helped save me money on my account! Everyone on the team was super friendly. Great overall experience!

If you love getting ragebaited by incompetent customer service representatives and being placed on…read morelong holds, then Verizon is the company for you! If you're like the rest of us and want fast and efficient service, please take your business elsewhere. Their customer service is not only hard to reach but is also usually a complete waste of time. I have spent long phone calls accomplishing nothing. They either drag you in circles or tell you you can't make changes/updates to your account.

This place is not interested in helping you out. More worried about not working an extra minute…read morepast closing

I am an older adult and needed help with several technical processes that I felt unable to do…read moremyself. After being rejected at another (non-Verizon store) I came to this location without an appointment. There was a bit of a wait, because of that, but I really didn't mind. I loved the music being played and I met an older, lovely couple there, also getting help. It helped to pass the time. The best part of my experience was meeting a wonderful young man named Chris. Chris was so patient and caring towards me. He helped me with all my issues.... Transferring data to my new phone, deactivating an old iPad and uploading new major operating system to my current iPad (because I was anxious that something would go wrong if I did it myself). I am certain he didn't have to do all of that for me but I am so grateful he did. All the employees I observed there seemed knowledgeable and kind. I highly recommend using this business for all your Verizon needs.