I gave my 11 year old my old phone and made an appt to get some assistance. Debbie was AWESOME. She quickly got us set up and helped save me money on my account! Everyone on the team was super friendly. Great overall experience! read more

If you love getting ragebaited by incompetent customer service representatives and being placed on long holds, then Verizon is the company for you! If you're like the rest of us and want fast and efficient service, please take your business elsewhere. Their customer service is not only hard to reach but is also usually a complete waste of time. I have spent long phone calls accomplishing nothing. They either drag you in circles or tell you you can't make changes/updates to your account. read more

We had an Identity Theft - Account Recovery, along with getting our promotional plans back attached to our original numbers situation. Very complicated. Freyja handled it like a true pro, from working solo, to working with other within the Verizon group. I highly recommend these specialist. Epically, Freyja! read more

Benjamin was excellent | Quick service It was my first time coming here to get my phone upgraded. I didn't realize that you can book an appointment, so I just walked in and had two folks ahead of me. I ended up waiting only 1 minute before being approached by Benjamin. He was friendly, knowledgeable, and helpful. He helped me upgrade my iphone 13 pro to a iphone 17 pro. I've had this phone for 7 years. He looked up my plan and customized my order to what I wanted (silver, 512gb, keep my old phone). He looked up any promos and ways to bring down my total monthly bill. He had me sign some papers electronically, and I was out the door within 40 minutes. I synced my phone myself at home. The whole process was about an hour. The store is bright and clean. Lots of clerks available to help. I will come here if I need any assistance. Thanks, Benjamin! read more

Just a few quick question. I received a text message today saying my 30 day Verizon cloud trial would be ended if I dont subscribe for 10 dollars a month. Is that different than the icloud with Apple products? Also the sales associate at the location by bridgeport said that the account holder was paying 10 dollars a month from sometime in 2020 until 2 days ago. She explained the service was only applicable to android phones. I switched to an apple phone in 2020 and can't recall if it was communicated to us that we should remove that service or if you could just have removed it. Just wondering if that's the customers responsibility to know and if they are informed of service charges that are not used but charged for. If it isn't reasonable for customers to access that information it would be great if you could give the owner of the account compensation equal to the amount charged. Also I am not the holder of the account so it would be awesome if someone could inform them so they can protect/preserve their data that would be deleted by Verizon If that's what happens when the cloud service isn't paid for. Thanks! Looking forward to your response. read more

What an absolute nightmare trying to merge accounts. My partner has Verizon, I have AT&T, and we wanted to combine under one Verizon account. The process was a strategic mess--and to make it worse, it had to be done on a weekday?? Seriously? They gave us a "quote" of about $412, but it wasn't even a real quote. Everything depended on us jumping through hoops after signing. So the rep says, "Don't worry, after you do X, Y, and Z, it'll magically go down to $312." Why not just build a system that calculates the real total upfront? Instead, we get a handwritten, incorrectly calculated estimate full of vague promises. It felt shady, confusing, and totally unnecessary. Then there's the 36-month credit deal on phones. Yikes. Locking people into nearly three years for a discount is not customer-friendly. In the end, I stayed with AT&T--and it was the best choice. I did two trade-ins and got two brand-new phones, plus another new phone just for porting over. My FirstNet plan still covers four lines and two Apple Watches for well under $200/month. Smooth, clear, and no games. Very unfortunate experience with Verizon--but honestly, it worked out in my favor. One star for wasting my time. read more

We've been Verizon customers for 23+ years and was shocked when we walked in the door 15 minutes before they were closing and was told that they couldn't help us because they were closing in 15 minutes. Really? If your doors are unlocked you are unwilling to help paying / loyal customers? read more

I had an outstanding experience at the Verizon store in Tualatin thanks to Nicholas. His customer service was truly above and beyond--he was knowledgeable, patient, and incredibly helpful throughout the entire process. He took the time to answer every question and made sure everything was set up perfectly. It's rare to encounter someone so competent and genuinely committed to helping customers. i've actually had a horrible experience with Verizon wireless, in general, so this customer service was most unexpected and appreciated. Ifyou visit this store, ask for Nicholas--you'll be in excellent hands. read more

I'm a Verizon customer for more than 7 years. Just when there , because I saw online that they have the new iPhone I leave what I was doing it and drove about 15 minutes when I get there I asked this guy he said that they don't have it I told him that I saw online that they have he said yes, but is for the new lines new customers. Really? I'm already a customer and they give a preference to the new customers read more

This store is great. Only reviews for the store not the corporate company which I would give one star to Bobby was great agent and did his best to help me in a difficult situation with Verizon. I'm mad at the company but thankful for agents like him who make this crappy situation a little better. read more

Worst store you will Ever deal with. You'll wait 40 minutes to ask a simple question and nothing will get done. Clearly why they have 2 stars read more

Wayne and Charmaine saw Jonathon at Verizon store at the Cascadia Plaza in Bremerto. My phone wasn't working after the disconnect from Verizon that happen in January 2026. 720,000 + people lost connection. My phone didn't work after Verizon repair to their system. I was without a working phone for three days! Jonathan was very knowledgeable and kind. He fixed my phone right away! Very well done! Thanks again! read more

Comically terrible. As we patiently stood by and the sales agent try to connect our watches to service- After 45 minutes- I asked the rotund white tattooed man how much longer he thought it would take. he said in a very apathetic voice, "it will take as long as it takes" When I complain to the manager Michelle, she completely went off. She said "he is trying to help you and you are being rude!" This was the queue that the apathetic sales associate was waiting for from his apathetic manager. He said a loud voice "OK I am now refusing service" and pushed the devices away from him on the table. I went home and called Verizon tech-support. A very competent lady was able to activate service on our watches within 20 minutes. read more

Verizon - Wow! STILL NO service on VERIZON Apple Watch HERES THE HOLD TIME ACT LIKE YOU CARE VERIZON. ITS JUST ACTING. NOT SERVING. - Mobile Phones Near Me - Tigard, Oregon

I have a technical issue with my email. Apple said I need info from Verizon. I went to the Verizon store on Hazelfern a few days ago and the employee at the front desk made an appointment for me to show up today. When I arrived for my appointment, Drew, the manager, was very unpleasant, and curt; he told me that the store does not handle technical questions. I explained that a few days earlier, one of his employees scheduled the appointment to answer a technical question. That made him even madder, and he was even less pleasant. Considering that I was only showing up because a Verizon employee told me to do so, I did not deserve such poor treatment. I recommend going to a different Verizon store in the hopes that my experience is related to terrible management at the Hazelfern location. read more

I cannot believe I fell for their lies again. Signage states $25 month for internet. Come in and EXPLICITLY ask if there are start up fees or equipment rental fees, I am told no. I also ask IF I DONT HAVE VERIZON AS A CELL CARRIER IS IT GOING TO INTERFERE WITH MY ABILITY FOR INTERNET. He tells me no. Not only am i 3 weeks in with no ability to create a verizon account because SURPRISE i have to have a verizon password OR WAIT VIA PAPER MAIL FOR A PASSWORD but also my first bill (due tomorrow lol it hasnt even been 28 days) is for $60 because of ....startup fees! Can these people enter this decade and help make an account over the phone? They have no problem verifying your social but they simply cant make you a password lol. The added cherry to all this is that you HAVE to use the verizon app to pay the bill unless you wanna go in the store. Cant just go to the website. These people have my social and they better not ding my credit due to their incompetence. How are these people even still in business? Isnt ANY of this illegal? UPDATE 3/29/23 - after cancelling my service 2 weeks ago in person they swore up and down i was done and no worries. I get a email stating i have a due balance and are going to send me to collections. I am so unbelievably close to getting a lawyer. read more

The employees at Bridgeport Verizon are not trained to handle a Lifetime Warranty replacement for the Zagg Screen Protector they pushed on me during purchase. After owning the phone two years, I dropped my phone and the screen broke. Three employees could not help their "Valued Customer ". I had to wait 45 minutes for a Manager to come out of a meeting in the back room to quickly take care of the simple problem. She walked me through the replacement process. The first girl that helped me when I entered the store told me if I did not register the screen protector that I was out of luck! I was never instructed to have to register the screen protector. Verizon had my receipt of purchase. It's like a power thing with customer service anymore. Thank you to the Manager that took care of the Lifetime Warranty Replacement I was due. More training and relationship building with customers is needed to remind employees why they have a job with Verizon. My evening was totally rearranged because of what should have been a quick transaction. I hope everyone learns from this ugly experience. read more

Well Verizon internet crashed today here and everywhere across America big time problem. Usually they are one of the better services in rural Oregon, now in big cities everyone gets better service. They seem more concerned about 5G than beefing up the 4G network at this time. And theirs cell towers are overloaded most the day. They need to set better priorities. read more

I went into this Verizon store to finally get an upgrade. My phone was dated, I have been not reaching all messages/calls from family and friends. As I walked in, they placed me on a waiting list. It wasn't that long of a wait. The rep sold me on the apple pro. As we were setting up, he told me there is a to set up and transfer. I couldn't believe they charged for this but agreed. During the data transfer they told me that its far enough now and I can go but I must keep my phones together. I figured, after transfer, I would be good. Big Mistake! I had a 2 hour after leaving the store data transfer and had to set up my apple watch on top of everything else. Don't recommend services and charging for it if you can't commit to completing such services when you rush people out the door. read more

I just left the Verizon Bridgeport store a happy camper because my mobile phone problems have been finally solved after several trips to the store where my mobile phone issues were addressed but not resolved. Today, I reached my breaking point when my mobile service abated rendering the phone useless. Luckily, I was helped by Ammarra, a young, efficient, smart and focused problem solver. She methodically approached the problems, appeased my anxiety, asked appropriate questions, and worked with the technical support to fixed the issues. What others could not do in two visits, she did it the same day with less time. She restored my confidence in Verizon. I just want to make sure management is aware of such a valuable employee who not only is technically proficient but has the mannerism to calm and give the customer confidence. p.s. I would also like to commend the technical support agent, Michael, for his help and pleasant demeanor during the time he worked with me. read more

Verizon Bridgeport-used to be a great location for fast customer service. NOT anymore. Service is very slow-been waiting an hour. There is very limited and uncomfortable seating. 3 employees standing around "working" but not helping anyone. Verizon-get it together and hire more help. Customer Service is a big deal and there is a lot of other choices for good cell providers read more

I'm a long-time customer of Verizon, nearly a decade and my only carrier as an "adult" with my own bills. Their service is by far the best, and generally the customer service is the absolute best, which is why I don't mind paying extra for their service. I know if I have an issue here or in New York, and everywhere in between, that I will have my problem solved in an expedient manner. My purchase in May of this year, though, left a lot to be desired. My old phone, unfortunately, broke and I needed to get a new phone. I purchased an iPhone 12 Pro Max- great phone, by the way, but would have been better if I could have used it right away. I don't know if it is the 5G transition, but it took TWO days to get my phone up and running. Apparently the SIM I got with my phone didn't work, which necessitated me going back to the store in Tigard. Got a new SIM, but apparently that one didn't work too? Honestly, the employees were pissing me off by treating me as an inconvenience, especially since I needed my phone for work. They gave an air of "don't care" and "due to these unprecedented times..." blah blah blah. I got much superior service with their customer service line, which I honestly should have started with. The negative review is for the staff at this location- I've had good customer service at physical locations, but for your sake, please avoid this one. The petulant attitude really stinks this location up. read more

I went in for a simple upgrade and some new accessories. I asked them to bill the new accessories and upgrade to my next month bill. Over the next week I kept getting texts from the sales rep saying my order didn't process, and they would constantly turn my phone off without letting me know and I would spend hours trying to get my phone re-activated. This happened 4-5 times. I finally let them know that my new bill came and everything went through. Fast forward a month and my new bill is out and I'm being charged for my upgrade and accessories again. Called customer service and they tell me that the sales rep did 2 separate orders a week apart. Never coming back, will drive the extra time to go to the Washington Square store. read more

I wish I could get some sort of frequent buyer discount at this store. In the past week, I've selected and walked out the door with four devices at this location. And I have more purchases in the queue for other family members soon. Each visit started with a walk-in where you check-in to get in line for the next employee available. My wait time over the course of three visits on weekdays and weekends, morning and afternoon has been between five and fifteen minutes. The predictions from the greeter were always accurate, so when I have a longer wait, I just grab a coffee from the nearby Starbucks or Peet's at Bridgeport. As soon as Verizon offered iPhones, I switched from AT&T to Verizon and have been a happy Verizon customer for about three years. My latest purchases were to replace my 4s with the 5s and to also upgrade my parents from their ancient devices to the iPhone 5c. They had most, but not all, of the memory and color configurations in stock. My experience widely varied with three employees. Two were upgrade sales. The other visit was when my first 5s had a mechanical failure and after trouble shooting the system in the store, I was given a replacement phone (under the standard warranty) at no additional charge. That employee, who is normally in a Portland store, but was helping out at this location, was excellent. The first employee who sold me the 5s was fine and the one we met to upgrade my parents to new iPhones had a sales technique much closer to a car salesman. There was tons of upselling and offering options (everything from data plans to changing their home phone and internet to Verizon) even when it was clear we were not interested. I was happy I went with my parents, because all of that information and a bit of pressure can be overwhelming, especially to those that are a bit non-technical and much of the information is new. One nice thing I wasn't aware of before is that this location offers free iPhone seminars every Sunday at 8:00a for about 90 minutes. This is a really nice service for customers that are new to iPhones so they can get the most out of their device. read more

Do not ever waste your time at this store. That is... Unless you like the environment of a used car lot with greasy haired sales people. These employees, including the store manager, will say whatever you want to hear over the phone just to get you in the store. Once you get there looking to get the deal they quoted you... They call you a liar to your face and refuse to help you. Total waste of time and space. read more

Verizon - This place is a total waste of space. - Mobile Phones Near Me - Tigard, Oregon

I was in this store today (Tuesday October 26 approximately 2:15) and was completely shocked at the attitude the store manager had with a woman ahead of me in line. As she was leaving to head to the Apple store I told her not to feel bad, she will be happy with the help she will receive over there. They are always very professional. This guy was condescending and rude. He said to her, " You don't know the passcode? Ugh! (Eye roll) Can you guess? Are you sure? Well I can't help you." I almost walked out but I had a problem I wanted help with, and Mitchell was the associate that helped me. He was great! Very helpful and great attitude. No need to treat customers like they are morons because they don't remember a passcode or find this stuff confusing. This store manager really needs an attitude adjustment. Promote the guy Mitchell. read more

IF YOU WANT TO WASTE YOUR TIME & TRY TO GET SOLD EVERYTHING BUT WHAT YOU WENT IN FOR, GO TO THIS TIGARD VERIZON STORE. Husband and I went in to choose a new phone. He left for 5 minutes with ok from sales woman. Manager locked my husband out at 7pm and would not let him back in. I understand it is for security but our sales woman should have told us he would not be allowed back in. Also BEWARE the BASKET of added things they will try to sell you when trading in a phone. YES AN ACTUAL BASKET. When a customer says they only want a new phone, give them a new phone. I went in wanting a large smartphone. Either note 9 or s10+ and was sold the s10 which is too small. For some reason the s10+ was not available. read more

Completely depends who you get and how busy it is. Some are much more helpful than others. I am somewhat upset.... I ordered a white iPhone5 and they sent me an black iPhone5. I went back after I received it in the mail and the guy who helped me recalled me ordering a white one but they couldn't do anything about it other than to send it back to China and wait for another one to ship....... The guy remembered me because it took me almost an hour to get my phone because they had to call headquarters to order one for full price.... Their computer systems kind of suck... read more

If I could give a zero I would. This was the most frustrating, pull-out-your-hair, horrifying retail experience of my life. I called ahead of time to "make an appointment" yet when I arrived, I was told I had to check in and there would be a wait of 20 minutes. In retrospect, maybe I should have asked more questions about the situation in the store, but I took the salesperson at his word and waited outside for a text that never came. After nearly 30 minutes, I wandered back into the shop to see what was going on. "Your next up" was the curt response I got. So I decided to wait inside, as many other people had walked into the store while I was waiting, and I didn't want to miss my turn. After surveying the situation for another 10 or so minutes, I realized, to my absolute horror, that there was ONE PERSON working in this huge store full of customers. The single sales associate had been helping the SAME CUSTOMER since I had arrived. I began to fume. I could not believe that the "greeter" or whatever neglected to tell me that there was only one person helping customers. Should I have asked specifically?! Why would I do that? Why on earth, on a holiday weekend, would this store have one g-d employee working, who clearly was taking her sweet time helping one customer while about 15 others had to stand around waiting. At this point, it was too late to leave and go to another store. I mean, he said 20 minutes, and it had been well over 45 at this point, so I had to assume my turn was coming very soon, right? I mean, WHY WOULDN'T THIS IDIOT TELL ME THAT HE WAS UNSURE OF HOW LONG THE WAIT WOULD BE???? What kind of business is run this way? Do yourself a favor and go to literally ANY OTHER VERIZON RETAILER!! Do not set foot in this vortex of time and energy unless you are looking to become extremely irritated. One hour in, and this moron is STILL HELPING THE SAME F-ing customer as when I first walked in. This is the single ONLY salesperson working in this store. Spending over an hour selling someone a phone. Honestly, just kill me now this is a g-d nightmare. read more

Couple weeks ago I purchased Apple Watch 4 with JD at this Verizon location. They were out of stock and ordered for me online and had it delivered. Kudos to JD for making it painless. I received the Apple 4 watch last week and set it up to be paired with my apple 7 phone. I noticed that the watch kept dropping the WiFi in my house and my work even though other devices were working fine. I searched apple forums regarding this matter and it stated to reset the watch. I did and it didn't fix the issue. Instead of wasting time I wanted to try out the music portion of setting up my watch to my Bose headphones, listen to some music directly from my watch. I was unaware that you needed Apple Music to have this feature. I did more research regarding if you didn't want Apple Music, what your options are and Apple suggested downloading Spotify. I proceeded to download and try to use Spotify. Spotify would not work through the watch, the watch would become a remote to play music on iPhone. I spent total of 5 hours resetting and researching before deciding to take watch back to Verizon store. I knew potentially that there could be a restocking fee of $50 if I did return it. But I have never returned an Apple product. I thought they would waive this fee or help me on maybe getting another watch. NOPE that didn't happen. The gentleman that helped me asked me why I was returning and gave him the details above. He gave me a few suggestions but never asked if I wanted to get another watch. He said sorry that this watch was causing me problems but wasn't going to waive the restocking fee. I paid 50 dollars to rent an Apple Watch for the weekend. I have been a customer of Verizon over 15 years. Apple user over 10 years. I would like to have a manager review and contact me. If not my phones are all paid off and there's other companies that would like my business. Thank you read more

***Update: If I could give negative stars I would. The manager is completely incompetent. What kind of manager allows their employees to make changes on the account that they don't know they cannot do. Yes, I will admit I wasn't the nicest because it was the worst day ever yesterday. Yes, I did raise my voice and leave saying some not nice words. However, in this case I feel it was warranted. You can only put up with so much lying and defrauding for so long. Take your business elsewhere, or buy your Iphone directly from Apple. Don't waste your time with Employees who care only about upselling. FYI this same "Manager" I spoke with this evening came over multiple times within that 6 hours and looked at our plan and said nothing. But this is the same manager who came up with the underlying problem for my phone. THIS IS RIDICULOUS. I spent 6 hours in a Verizon store today to walk out with a phone that doesn't even work. I came into upgrade our family plan and upgrade our phone. I was told that one of our family add-ons could be removed in store. Perfect! What should have taken me 2 hours took me 6. Left me angry and frustrated. Over 12 emails of charges. Refund of 2 phones that didn't work. Trying to make my old phone work. Just to be told the reason I might not be able to make calls is because of the family add on still being on and only the account holder can remove that. What a waste of my day, and I was stuck in Verizon with no phone and no way to contact my work. I got my refund for the new phone I bought but of course it has to come in a check made out to the account holder. We will see if removing the family add on works, but as of right now I'm really angry at Verizon as a whole. I have a phone that doesn't even take or make calls. Basically a glorified iPod. For the amount of time I spent in the store and the fact that the MANAGER knew that this was the issue in the first place I feel like I deserve a significant amount off my next phone or our bill if we choose to stay with Verizon. This is unethical business practices that Verizon does and your employees telling me that "IPhone 14's have issues with ESIm's but they don't let the customers know" is extremely disrespectful and disappointing. I's also like to add that they are full of it when they tell you what your trade in value is. I was told yesterday my trade in value was $220 with the upgraded plan I was getting. Then they told me $146 today. On top of that, they didn't even process the trade-in until after they billed me for the phone and the new plan. Told me it would come off as a credit. Everyone just lies there!! read more

I was super nervous to visit this Verizon given the other reviews, but my experience today went rather smoothly! When my dad and I first arrived around 3:45 pm we were greeted by a nice lady who checked us in and informed us that it would be about a 45 minute wait, which was unfortunate but expected given what other reviewers had said. The wait ended up being about 30 minutes only and when we got into the store there was a rep ready to help us! The rep, Chaunce, was extremely helpful, laid out all of my dad's options and had us out of there in less than 20 minutes. Overall, the whole experience was brief for a cellphone buying experience, but Chaunce took the time to answer all of our questions. We left very satisfied! read more

Apparently this store is only there for people who are looking to purchase a new contract. My brand new phone died and when I took it into this store I was handed a business card and told to call the warranty number...My phone won't turn on and since it is permanently and forever turned off, I cannot call the number on the card. I should have asked one of the other customersif they'd let me borrower their phone so that I can get a hold of a Verizon rep willing to help me. read more

Pathetic! My family recently switched our cell service to Verizon after 10 years with another carrier. The salespeople here provided the most worthless service ever, they were not helpful, they were not polite, and they were not interested in problem solving. Instead of being grateful they were taking other carriers' contracts, they refused to help us switch our numbers from our SIM cards to our new phones. Even though we bought our phones that day, and even though we signed up for some of their more expensive services and devices, they could have cared less... If the cellular service was not better I would have returned the phone to them immediately. So instead of wasting your time with these clueless individuals, go to Bestbuy, or Costco Wireless, or buy online, do not expect any help, just high pressure sales and attitude from the sales people when you ask for assistance when switching over phone data. read more

I lost my phone, went in with the receipt, box, and a current bill. For some reason, even though I had purchased the phone from that very store 3 months earlier my name was not on the account, and they said they couldn't help me. I asked repeatedly what I could do to get help, and they just kept saying "we cant help you". The names that they had listed on the account were not familiar to me, and after calling my husband who was out of town, we discovered that Verizon had linked my personal phone to a national account that has the same name as our business. No matter that I had that number for 10 years, some guy in Texas now owned that number, even though I had the bill with our business and our address on it. Needless to say, we had to jump through hoops to get the number released to us, even though it was Verizon's error. They never would tell us who authorized my number to get changed to the national account, and there was never any explanation or effort on their part to make it right. I switched to AT &T, and haven't had any problems. read more

So you get an appointment only to wait for 55 minutes. Why do I continue with Verizon!!! Time to move after 29+ years. The service is gone. read more

My phone died on Christmas! I've long said that humans are becoming more and more helpless thanks to advancement in technology...and this supported my theory. What do you do when your ONLY phone dies on a Major American Holiday, you don't have anyone's number memorized, and you have a busy social schedule planned? 1 - You look up your free My Verizon backed-up phone numbers using a friend's phone, and then use the same phone to call Mom ( to let her know, to let the family that is all together in another state know, that you are fine, and to wish them a very merry. 2 - try to activate one of your old phones after 11pm when you finally return from the rounds of festivities only to realize that your old phone won't work on your current plan without some fancy footwork and tech support. 3- post on FB that you have no working phone - both for practical purposes - because out-of-town friends are in town and you can't reach them accept by phone, and for sympathy purposes - your 100s of closest friends must know what dire straights you find your in. 4 - go to sleep wondering how much your new phone and contract are going to cost. 5 - go to this Verizon store where you have received pretty good service in the past, on a Sunday, the day following XMAS, get the closest possibly parking place without a wait, walk in to the store, give your name and info to the greeter, she apologizes for the wait which may be up to 30 minutes. 6 - walk across the parking lot to Noah's Bagels, hear your name being called by those visiting out-of-town friends you couldn't reach, sit and have a bagel and coffee while you visit. 7 - return to the Verizon store to use one of their phones to call Mom. 8 - hear your name called 9 - hand your broken phone to the nice smiling man who is working on the Day after Xmas with all of the crazy shopping people 10 - walk out with a Brand New Replacement Phone (and battery because the new phone has a better battery), with your contacts loading. Bagel w/ Cream Cheese - $2 20 oz Mocha - $3.60 Brand New Phone with no lost contacts - Priceless! read more

In April of this year I purchased a new smartphone. I stated at the time I wanted one that would take good pictures. The salesperson sold me a phone that takes the worst pictures I have ever seen. I had an old "flip phone" that took better pictures. On Friday, August 25th I went back to the store with my complaint and was told I would have to pay an additional $200 out of pocket to have a phone that will take pictures inside. After being a Verizon customer for more than 20 years I will not be renewing my contract with them due to the incompetence and/or dishonesty of the sales people. They obviously have no regard what so ever for their customers. read more

I simply needed to exchange an iPhone case. Leave it to Verizon store to make what should be a simple 5 minute transaction into a potential 45 minute wait! Ridiculous. read more

My husband and I were looking to upgrade our IPhone 8s to IPhone 12 Pro. We made an appointment and were helped by Jose. Jose told us that he could upgrade us to an unlimited plan and it would be a few dollars more per month than what we are currently paying. My husband traded in his phone for a nice credit towards the new phone. Jose helped him "wipe" the old phone. As we finished the transactions, Jose told us that we would have to enroll in auto pay using a debit card or our bank account. We could also apply for a Verizon credit card. If we did not enroll in Auto Pay, we would not receive a discount. We have been loyal customers with Verizon for many years and we have always used Auto Pay with our own VISA card. I will not pick up another credit card just to get a discount. And, with all of the data breaches, I am not keen to provide my banking information to Verizon. I asked to see the manager and Courtney showed up. She apologized for Jose and said "he was new to the job." Frankly, I don't think it is a training issue. It felt like a typical bait and switch which should be a violation of consumer protection laws. We will be contacting the Attorney General next and the CEO of Verizon. Here is the last kicker - I went on the Verizon site to see what the next bill would be (minus the charges for upgrading to a new plan halfway through the billing cycle) and it will be DOUBLE what we are currently paying. So Jose's estimate of a few dollars more was way off. Needless to say, not feeling like a valued customer. read more

Great team and great customer service here! I received excellent service from Angel, who ensured that my concerns were addressed with a sense of empathy, there were no pushy sales tactics, and I left feeling like a valued customer and not just another number. Thank you for your efforts!! read more