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    Stephouse Networks

    2.5 (44 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Stephouse Networks

    Internet service providers

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    11 years ago

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    10 years ago

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    5 years ago

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    10 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    9 years ago

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    6 years ago

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    10 years ago

    Found their website a bit deceptive. Says you can get 1GB residential but it only applied to apartments. Doesn't make any sense at all!!

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    8 years ago

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    Page 1 of 2

    Ask the Community - Stephouse Networks

    Review Highlights - Stephouse Networks

    Tyler Monnot was one of the most efficient and direct communicator I have ever encountered.

    Mentioned in 4 reviews

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    Fibersphere Communications

    Fibersphere Communications

    (74 reviews)

    READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

    Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

    CenturyLink

    CenturyLink

    (38 reviews)

    Downtown, Southwest Portland

    Horrible service. Impossible to reach a human when anything goes wrong, instead you get stuck in…read morephone tree / AI hell. Service appointments require someone to be home for a nine hour window, and then they frequently cancel/reschedule the service after failing to complete it that day. They did not respond in the required 48 hour window to a locate request before trenching was done, and as a result their line got cut, then they failed to show up for the appointment to repair it. Last time I needed service from them the same no-show followed by service rescheduling happened several times in a row before anyone showed up. Give your money to literally anyone else.

    Service went down after a storm and was not restored for nearly 4 months. No internet at all. They…read moresimply don't have the capacity to deal with infrastructure issues in a timely manner. That's not the problem. The problem is that during this period they continued to bill me! I spoke with support 4+ times, and each time was assured that they understood the situation, I would not be expected to pay for the downtime, and that I would receive a credit for this entire period once service was restored. Guess what? Things were finally repaired and I was told I owed the whole amount FOR SERVICE I NEVER RECEIVED. Support was not great during this whole period, but suddenly they were downright rude and dismissive. Provided chat transcripts of the promises they made and they didn't care. It's a really great business model--offer nothing at all and then just bill people for it! I advise to avoid.

    Verizon

    Verizon

    (96 reviews)

    $$$

    Downtown, Southwest Portland

    Shocked by Major Surprise Fees and Plan Price Increase…read more Went into Verizon to deal with a problem with a very old mobile phone. Decided it would be smarter to upgrade my phone. Staff were positive and helpful. They did a great job - very fast at selling me the new phone - just took a few minutes. Before purchase I asked and was told that it would be "about $40" but couldn't give me an exact number because "taxes and stuff" will be included on the bill, sign here (on tablet) to allow us to bill your credit card going forward. Fair enough. $40 is okay. (So I signed). No paper receipts - everything is digital. Okay - glad to save paper. Never got a digital receipt. I'm a small business so I have to keep spending tight, so I dial in to Verizon and check my online account to confirm my bill - only to find that Verizon was billing me an undisclosed $200 for the initial purchase AND, my bill was going up not by about $40 but by $80! $80?! WHAT?! No receipt (still, 1 week later), surprise $200 upfront fee, ADDITIONAL $80 a month, not $40 - and Verizon not willing to discuss, but instead dismissing me by telling me that all of their sales reps are trained to always disclose fees, discuss pricing and give receipts. Nope. I've been with Verizon for years, but this is shocking, shameful, and unacceptable. I'll be switching to AT&T.

    We've always had prompt service here, and our issues have always been resolved satisfactorily.read more

    Stephouse Networks - isps - Updated May 2026

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