Initially my review for this company is 3 stars which is OK considering they are a small company…read morecompeting against the big giants. I always want to give small company a chance in fact I prefer them. However, being a small company doesn't mean you can operate LESS nor do you need to have excuses "just because" you are a smaller company. You actually should offer more and be more than your competitors. I switched from Xfinity because upon renewal they raised my rate so high that I quite cable, started to use ROKU and chose Fibersphere just for internet. The service is just ok, this company is based in PDX so if you know in general what service is like in Portland, you will understand that being "laid back" is pretty much the norm. You can interpret laid back in many different ways, good or bad. Recently it seems that they outsourced technical support to offshore. The big companies are using offshore resources as well but there are different service quality you get from offshore resources. Fibersphere needs to find better options. Why 2 stars? They also service our building's lounge area where I work every day. One of the criteria I look for in an apartment are these common spaces with internet since I work virtual. The internet has been down for almost a month. The building manager has followed up on them almost every day. In this day and age, I find this UNacceptable.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

The service tech that came to service us was prompt and courteous…read more He was very knowledgeable and good at his job I highly recommend xfinity

Great service, provided different options and I was able to quickly review and move forward. It was…read morebusy but it felt like they were well resourced and the person providing me service was great!!

I wonder if anyone else have the same experience as we do. Our parents have Frontier as their phone…read moreand internet carrier. When they tried to upgrade their package in October, they were told by Frontier that they could get a better package with faster internet speed and unlimited long distance calls with a slight increase in the monthly fee, so they agreed to it. Well, they were billed a higher rate alright, but the internet speed remained the same, and they got a bill for $400 for long distance calls afterwards. When we called customer service to question, after many, many transfers, we were told that there was a new service that was ordered and then immediately cancelled that day. But how did we end up with the higher rate? If others have a similar experience, this is cause for a class action lawsuit.

These fuckers are as lame as it gets. Don't know what else I could say to express my point more…read morearticulately than "these fuckers are as lame as it gets" because I need to add a few more words I would just like to say "these fuckers are as lame as it gets" They are the only cable that I can get in the apartment that I am temporarily staying in otherwise I would never continue the hell that is continuing with them if I had a choice. Don't know how much more specific I can get.

Waitlist digital display would help. A time to available to support. There is no customer care.read more

I ordered a phone online for pick up at this location (because the online offers are not always…read morehonored in-store). Instead of notification that my order was ready, I got a message saying that per MY request the order hade been cancelled. I did not make the request. I confirmed with Verizon service that someone IN THE STORE entered the cancellation. I can only assume this was so I would show up and place an order in person so the location could be the credit for the sale. I do not want to do business with people that act this shady. I went to another location and got what I needed. I will avoid this store going forward. In a previous transaction I was told they could not honor my online offer, and that if I wanted that (better) offer I would need to order it online for pick up. Suspiciously, when I went to order the phone on line, that particular phone - that I had JUST confirmed was there, was now out of stock and not available at this location.

I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Michael Dean Patterson was dedicated to cleaning up my neighbor 's phone. She has dementia and had…read moreloaded so many pop ups on her phone it would not charge. He could easily have said, "we can't help," but he worked over an hour to clear it and teach her how to use it.

They put my number on my wife's new phone by mistake . To correct this issue was a nightmare. They…read morekept telling me my phone would take time to be processed through the system to make the "SOS" go away. A 12 year old would know SOS means not connected. So what logic was used to resolve this issue? NONE. 5 hours & sent to another store for resolution , which they couldn't fix & sent me back to the offending store. It's hard to contain belligerent behavior sometimes.

I have a faulty phone that purchased with a promotion. I am not able to get a replacement phone…read morewithout paying full price. I have 7 lines and home internet. No onwe would offer help. When I said I may need to find another provider, I was told go ahead. Do what you need to do. WOW! After 17 years. Wow! Completely unacceptable.

BEST EXPERIENCE WITH KEATON!…read more I had a complicated issue to be resolved with my phone. Keaton listened and resolved my issue. He had such a professional demeanor and I immediately felt I was in good hands. He was reassuring and communicative throughout the whole process. THANKS SO MUCH KEATON!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.