READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Great service, provided different options and I was able to quickly review and move forward. It was…read morebusy but it felt like they were well resourced and the person providing me service was great!!

I went here to return some equipment. With in a couple minutes they had checked me in. Waited 30…read moreminutes to get helped but the process of returning the equipment took 3 minutes at most. I went a Monday afternoon. I'd come back here

I wonder if anyone else have the same experience as we do. Our parents have Frontier as their phone…read moreand internet carrier. When they tried to upgrade their package in October, they were told by Frontier that they could get a better package with faster internet speed and unlimited long distance calls with a slight increase in the monthly fee, so they agreed to it. Well, they were billed a higher rate alright, but the internet speed remained the same, and they got a bill for $400 for long distance calls afterwards. When we called customer service to question, after many, many transfers, we were told that there was a new service that was ordered and then immediately cancelled that day. But how did we end up with the higher rate? If others have a similar experience, this is cause for a class action lawsuit.

These fuckers are as lame as it gets. Don't know what else I could say to express my point more…read morearticulately than "these fuckers are as lame as it gets" because I need to add a few more words I would just like to say "these fuckers are as lame as it gets" They are the only cable that I can get in the apartment that I am temporarily staying in otherwise I would never continue the hell that is continuing with them if I had a choice. Don't know how much more specific I can get.

Had an excellent experience on July 7th with Keaton & Naomi. I wanted to transfer my Dad's iphone…read moreout of my brother's account into mine as my father has passed away and it's sentimental to me. Keaton assisted in the transfer & assured everything would transfer over even passwords.And it would be exactly like it had been with the previous provider. July 8th i got some messages from apple when I tried to navigate on the phone.So I went into verizon today, on Cedar Hills Boulevard. Keaton was not there and another gentleman Franklin was the person that greeted me. I saw this franchise.I said that the messages wasn't working or the facetime. A warning he fiddled around with the phone, but he was preoccupied.The whole time checking text messages on his watch. He told me he did all he could and that I needed to go to an Apple store. Then, I asked him about my android phone and he told me, Ineeded to go to Samsung. I asked for assistance with turny tom's apps that alert me and make noise and his answer was, oh, just go to your phone and turn off the volume. Even I know there's a way to silence apps. There was a completely different staff and ambience compared to what I saw on Tuesday when I was at this store. I remember in past years, having this same experience when it felt like if they weren't going to be able to sell me a phone, they didn't want to help me. However on tuesday, they were more than helpful to help me.Bring my dad's home service over to my account. So I proceeded to go to my car and ask AI who assured me?I did nothing wrong that my representative was rude and not focused.And then they proceeded to tell me how to get facetime and messages back on my father's phone. The judges for verizon to have a so called experience.Sales guy in their store that didn't know how to do the simplest things is appalling. It was called a transfer of service.What I did with my dad's phone and they basically told me what to do with facebook, what to do with messages.And the one thing the gentleman did not do at the store was to turn my phone off and turn it back on again.I did these things that a I told me to do.And now everything works. So franklin gets a big zero.He doesn't belong working at that store. Keaton & Naomi belong getting a 10. If you look at the ratings for this store, it's a two point three, where I saw it.So somebody needs to do something to turn this around.

5 hours on the Phone! My iPhone 16 had battery issues. They sent a replacement but the wrong phone…read more 1hr to fix. Then 4hrs on the phone to activate. My calmer wife would not let me cancel my line and move to AT&T. Boo!

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

The two service agents were busy for about 20 min before the person being helped walked out in…read morefrustration. The clueless lady couldn't even send me an authentication text or get into my account. She couldn't remember whose phone we were trading in, color and repeatedly asked for the same info. She came back with a clipboard with someone else's number on it and she couldn't figure out why she couldn't see our info until I corrected her. Possibly the biggest dummy I have come across in quite some time. Fire this useless agent.

Michael Dean Patterson was dedicated to cleaning up my neighbor 's phone. She has dementia and had…read moreloaded so many pop ups on her phone it would not charge. He could easily have said, "we can't help," but he worked over an hour to clear it and teach her how to use it.

I have a faulty phone that purchased with a promotion. I am not able to get a replacement phone…read morewithout paying full price. I have 7 lines and home internet. No onwe would offer help. When I said I may need to find another provider, I was told go ahead. Do what you need to do. WOW! After 17 years. Wow! Completely unacceptable.

BEST EXPERIENCE WITH KEATON!…read more I had a complicated issue to be resolved with my phone. Keaton listened and resolved my issue. He had such a professional demeanor and I immediately felt I was in good hands. He was reassuring and communicative throughout the whole process. THANKS SO MUCH KEATON!

Following the very positive Yelp reviews, I contacted Christian to set up my ISP. He was great on…read morethe phone and said he would send an email with the details we discussed, and we set an appointment for installation. After the email failed to arrive,I called on 3 occasions to ask the status, left messages, but never heard back. Needless to say, on "installation day," I wasted 4 hours waiting for the service person to come by. Hopefully, I was just the unlucky one. Lost no money, but wasted time and it was a pretty big inconvenience. I hope you have better luck!

My husband and I had been using T Mobile hotspot for internet, but streaming tv shows and movies…read moreused too much data to continue to do that. We REALLY didn't want to deal with Comcast, our only option. Christian set us up with Comcast and delivered a modem at a very fair price. No charge for his services. Highly recommended.