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    Xfinity Store by Comcast

    3.0 (85 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Xfinity Store by Comcast

    Internet service providers

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    Hidden $100 install fee
    Bowen L.

    They billed me a hidden $100 installation fee after telling me that service would be available the same day. The tech came out a few days later and slapped on this bill to our first month price.

    Frontage

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    1 month ago

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    8 days ago

    Helpful 1
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    6 months ago

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    3 months ago

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    10 months ago

    Helpful 1
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    1 year ago

    Helpful 2
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    1 year ago

    Helpful 1
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    3 years ago

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    1 year ago

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    1 year ago

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    Photo of Todd C.
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    3 years ago

    Very responsive, friendly, and knowledgeable. It's good to know there's a brick and mortar office nearby.

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    Photo of Daryl S.
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    3 years ago

    Sandra was awesome, painless process on service with smiles all in 2 min,WOW.. her boss must be proud and happy,thank you

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    6 years ago

    Helpful 1
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    Photo of Justin W.
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    4 years ago

    Update your hours. I drove 30 mins in heavy traffic to arrive to a closed storefront.

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    5 years ago

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    Photo of Temika B.
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    4 years ago

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    6 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    Photo of Ash A.
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    7 years ago

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    7 years ago

    Helpful 9
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    3 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    Photo of John C.
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    6 years ago

    Thank you to Manager-AL and Zsa Zsa for unexpected great customer service today. You saved a customer.

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    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    Alan mentioned Xfinity mobile to me and said he could save me half of what Sprint charged me.

    Mentioned in 2 reviews

    Read more highlights

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    Fibersphere Communications

    Fibersphere Communications

    (74 reviews)

    READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

    Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

    Stephouse Networks

    Stephouse Networks

    (44 reviews)

    Downtown, Southwest Portland

    I posted an earlier review of Stephouse, and it was not favorable. It seems like I was caught up…read morein just a series of bad luck situations. Miscommunications, timing issues, and technical issues had lead to a culmination of what I percieved as bad service. But, with my post to Yelp, the owner Tyler stepped in and while not everything is ironed out, I feel like there is some attention to the problems we are having.

    I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

    Xfinity Store by Comcast - isps - Updated May 2026

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