Matthew's is a great help he set up my brand new phone and my Apple Watch. I couldn't have done it without him !

I had a huge problem with my phone today that I was unable to fix. Went into my local Verizon store on N Ivanhoe. Braedon was able diagnose my issue and fix it in no time at all. He was kind, caring of my frustration and with just a few questions, I was good to go. He is very knowledgeable and showed me some shortcuts, deleted some apps(with my permission) that created my problems. He also double checked to make sure ir was in perfect order to use. Thank you Braedon, you saved the day !! read more

Just went in to get help with transferring my phone from a different carrier. The guy was extremely helpful and very nice. Cant remember his name! read more

I came into the Verizon on N Ivanhoe twice, once to start my account and a second time to add another line, internet and an Apple Watch. After dealing with Xfinity, I was left drained and upset but upon walking in, Justin and Jeremiah did everything in their power to accomplish what I sought to get done, as well as easing any worry I had and bringing up my energy. I got everything taking care of and even shared some laughs along the way! Happy to be a customer and definitely coming back to these great young men if I have any concerns or need help. Great job to them!! read more

Beware, not only will the associates at this location mislead you and you will end up owing more money than the promotions they offer suggest, now they are working to get my review removed. I am being charged $350 more than I was told I would be. Beware! This happened at this location in St. John's , in Portland. read more

Jeremy from Verizon patient and persistent. The crew at this location are helpful to the best of their ability. We have had problems with the phone that this authorized reseller is not equipped to deal with. The problems are: Verizon subs out their customer support for prepaid phones internationally. This service is poor and is mostly via a chat screen. Verizon has employees setting up new accounts via the My Verizon phone app which is fiddly and almost impossible to get the customer information and passwords correct with out multiple tries, and multiple visits to the store. Save yourself a headache. Set the account up on a full size computer. It is much easier. read more

I came in today with an IPhone that I purchased from Apple, and just needed it to get switched out with my old/current phone. Peter helped me and was so very kind about everything. He is the only reason I would go back there. He said that he was new to the job (about two months) and figured (for the most part) everything out on his own & when needed, he did ask for help from Katrina (the area manager). She kept walking away from Peter though even when he was still trying to get things figured out for me. Like she couldn't be bothered to answer some questions. (Super curt.) It wasn't busy. (It was me and one other guy who was being taken care of by his own associate.) She definitely didn't make me feel like I was worth helping and kept giving Peter slightly irritated answers. Perhaps she's been at the job so long that she's burned out, or possibly pushed too hard by a corporation that doesn't care about the humanity in others (but I digress). Either way, I would encourage her to relearn some compassion and understanding at her job. It goes far in leading others AND helping people. But Peter was awesome and deserves a promotion. The end. read more

Jordan was efficient, professional and very patient and kind. It's not very often to find such a professional nowadays. If we need to go to another Verizon store this location will be our first choice. read more

If you have Verizon already, just order your phone online. Setups are so much easier now than they used to be. Cut out the middle man with these guys. I've had a few bad experiences here over the last few years and the staff leaves something to be desired and they can be just straight rude. read more

Alexander did an excellent job! He was very patient and knowledgeable! We will definitely be back for future service!

This place is the absolute worst!! Was told the new iPhone watch was on sale for only 330 dollars with my 100 dollar credit and that I couldn't return the watch. Looked on my bill today and the watch is actually 569 dollars and was returnable!! Of coUrse the scam artist no longer works there! Don't sign anything without getting everything written dOwn, and signed! read more

Raymond and another gentleman were truly outstanding. I went in because my SIM card failed. I was greeted promptly and both Raymond and his colleague were friendly courteous and helped to quickly solve my problem. I had been in this store before and the staff was not as friendly. It was nice to see the changes. Thanks guys for your help. read more

If I could give this 0 stars I would in a heartbeat. In short, I was not helped, was given strong noticeable attitude and judgement for my questions about Verizon, and left feeling frustrated with a bad impression of Verizon as a company, probably forever. I would recommend to never come here, whether you are a perspective client or a current one. If you want to read about my experience below you can, but I wanted to give a brief summary of THE WORST CUSTOMER SERVICE experience in my life. I walked in and 2 representatives were available but no one said hi or welcome to me and I looked at them both awkwardly and made the first move to ask who should I go to. Then I told the rep I was looking to join Verizon and wanted to know some plan options. I told them that I wanted to keep my phone and they said it would be okay and after asking me a few other questions they asked for my account number and I told them I needed to look for it. While looking at the account number they told me that my plan would be $300 per month. I then realized they didn't even explain to me what plan options there were!! In response, I told them that I thought their lowest plan was $35 per line for 4 lines (about $140 before taxes) and they replied rudely "oh so you don't want insurance?" And in my head I thought well I never said I wanted insurance when I was talking to the rep so why would you assume that? But I just replied that no I don't want insurance. Then I remembered to ask them if there was a contract with the phone plan and they said yes there was, but OF COURSE, the rep didn't want to tell me there was a 2 year contract (you couldn't even pay me after this experience). I asked them that if I didn't like the service if there's a policy to cancel it without a cancellation fee (other providers in the past have given me a 30-day policy like this) and they looked at me as if I was crazy. It was an honest question and I felt hella judged. They then looked at their coworker and then remembered that they did have a similar policy except it was only 14 days. This whole experience with this Verizon rep gave me a very poor perspective on Verizon as a whole and I left with a headache. I felt offended and insulted after this customer service, or lack thereof. I never write reviews, let alone a short essay, to rant about my bad customer service experiences but I needed to let everyone know! read more

Horrible sales experience with Oscar Nunez (the store manager). He totally acted like a used car salesman and acted like we were getting a great deal until the very end when gave us the total. He was so unethical and when I called him out he said I will trying to take him. Bottom line stay away from this store and go directly to Verizon. If you have issues contact Travis Geile, district manager: tgeile@cellularplus.com read more

They will scam you. Lock you into contracts with Verizon and them. Beware. They will scam you. BBB rating is a D- read more

The customer service at this store was fantastic. After a glitch in which I was mistakenly charged $800, I went in to this store to see if they could help rectify the situation. After explaining what had happened, Austin spent the next couple weeks tracking down the regional manager who was eventually able to credit my account. Thank you Austin! read more

I had a horrible experience 6 months ago with upgrading a phone on a business plan. Same type of transaction took place today, Leandro was amazing. It was simple, it was quick, he was great. Hope he's there the next time I need an upgrade read more

I have no clue how anyone could give this place less than 5 stars. I went in on 9/6/18 to see if they could fix my iPhone 6 that wouldn't get a signal. Because of an antenna issue, it was non fixable. One guy named Jacob helped me and steered me to get an iPhone 8+, NOT a ridiculously overpriced iPhone X. I'm in the tech industry, I design and build websites for a living, so I kinda know my way around the tech world. I was amazed at how knowledgeable and helpful Jacob and everyone in this store was about all things tech. I wasn't just talking to someone getting slightly above minimum wage in a job they didn't necessarily like. These guys REALLY knew their shit when it comes to smart phones and tablets. I had to go back a couple times for other stuff and every time these guys were great. read more

Kendra M. is a top notch employee. She has the ability to multi-task like no other. I witnessed her juggle many issues, train an employee and patiently help me. I am so glad to have a store in the St Johns area. read more

Would like to give this location One Star, but Yelp will not allow it. We went here yesterday, and was told that if I wanted to switch from AT&T I would have to buy a Brand New Iphone 7 (me, my wife, and kiddo). They also stated that the phones we have (Hardware is paid off) were only good for the AT&T network and were not compatible with the Verizon network. "Yea the phones are Carrier specific and you gotta get a new one." Really! What a crock of poop! The truth is, all we need to do is make sure our phones are unlocked from any contractual obligations (they are), change out the SIM card ($5-$7 cost), and sign up for a plan using our already paid for phones. I wish I could remember the guy in the grey shirts' name (He is the one that told the new trainee we needed new phones), because I would give him so much credit within this review... He really deserves it too. DON'T BUY FROM THIS LOCATION... THEY ARE BEING TAUGHT TO SCAM THE COMMUNITY! read more

I had reason to seek assistance at this store twice this week. The store manager, Oscar Nunez, was exemplary!! If this were my business I would clone him!! Personable, knowledgeable, patient. The best customer service I have ever received at a Verizon store!! Mike read more

Do not use this store. I purchased a Google Pixel there while traveling in December, and said first thing that I was just visiting and would be returning home in 5 days. The sales rep assured me that there would be no problem, even if I decided to return the phone, and that they prized customer service. When I called to return the phone within the 14-day period from home, I was told the rep who helped me was gone, and that unless I could bring the phone in physically, I could not return it. Now it is about 6 weeks since I purchased the phone, it hasn't been working properly (issues with mic, speaker, phone function and powering on), and I just lost a bunch of data because I had to factory reset it to see if that fixes the problems before they will send me a new phone. I am supremely frustrated - all of which would have been avoided if I had not accepted the sales rep at his word that I would be able to return the phone from home. read more

I really like this branch of the Verizon chain. Its not crowded and I was helped by a really great guy named Robert. He kept me company while they downloaded my old phone onto the new one. They were all super friendly. A good experience. read more

I had a really great experience at this shop! My girlfriend had a broken phone problem. The staff was super helpful. They did everything that they could to help us. Shout out to Missy. read more

Jacob W was very nice to work with. He was patient, and when he didn't have the answers, he found them for us. We were dealing with a death in the family needing to sort out the phone lines and he worked with us to make that happen the cheapest. He was honest, and not overly pushy about sales. He was so nice we bought a case there even though they are cheaper on Amazon because it will support him. Glad to have a store in nopo with nice folks! read more

I was felt like I was ripped off by the Cellular Plus store in St. Johns, Portand, Or. store. These folk were fast talking and push us to initial all the places on the contract without us understanding all of it. Fast talking sales folks and talking a language a 68 year old did not understand. I would not recommend these folks, and if you want Verizon go to a Verizon store, not an authorized retailer. These folks are only interested in sales and not the customer. I never felt taken to the cleaners like I got taken by these folks. read more

My friend came in to get help with her phone and oscar waited on her. He was rude, yelled across the room to get her ss number, posted a picture of her on facebook without her permission, and was treated very poorly. I don't recommend this store to anyone for any type of service especially if your a senior citizen. read more

I went into this location, which was the closest to my house, to replace a broken jetpack for wifi for our business. I had previously bought one at the Lloyd center Verizon location (a real verizon, not an "authorized retailer"). They were nice enough and replaced my device. I knew at the time we would only be using this product through the beginning of October. However, what I did not know at the time, was that when they replaced this item, I inadvertently resigned a two year contract with Verizon. So I begrudgingly paid the contract termination fee when I canceled my account in October. It was annoying, but I got over it and blamed it on Verizon being Verizon. Now, 4+ months later, I just received a bill from Cellular Plus (which is apparently actually what the store in St. Johns is called, despite the sign above the door calling it Verizon) for $200 for some B.S. about a "separate agreement" with Cellular plus for a $200 early termination fee. This first notice that I received after I canceled my account 4 months ago also threatens to go to a collections agency and report the debt to a credit agency. Very professional along side the hand written, photo copied notes, on my contract and the pink cut out billing slip. So long story short, unless you want to pay double fees for the convenience of going to a closer location, do not go to this or any other Cellular Plus locations. Go to an actual corporate store and let them take your money just once. read more