We needed a technician to come out and set up a new TV. The office staff did their job perfectly, answering our calls and scheduling a time when the tech could come out and do the job. The tech was good though not great. He needed our help in setting up the TV and balked after I asked him to plug in the HDMI cables into the appropriate ports. HelloTech advertises its services as including installation and setup. Still, the overall job was done very well, and I would recommend them. read more

I have had 4 cancellations in a row. They have yet to show up. I'm trying to get 2 cameras installed and they keep rescheduling or cancelling my appointments without any notification. I'll be surprised if they show up at all and I have limited options. read more

Hello Tech left me hanging three separate times. No one showed up. No one called... nothing. When I called customer service and asked for a supervisor, I was told "there are no supervisors available." Infuriating. Hello Tech, If this is how you treat people who are trying to do business with you then I recommend you close down for a while and have a serious look at management. I'll never be back. read more

Tech never showed up for the scheduled apointment. When I called, they said they were "trying to find a tech in my area." So my question is, why did they schedule an appointment if they didn't have any techs in my area?????? Terrible company, stay away. read more

Absolute shittiest service! Appointment moved three times without notification. We found out it was changed after checking the app when they did not show up. We did get one message asking if we wanted an earlier appointment. If so we could reschedule our 9am-1pm to 6pm for the same day. In what world is that earlier ?? read more

Like a few others here I was also duped into a full year membership for services that were not fulfilled, and not knowing that a year's membership was tagged on to your service order. But guess what, I had called them BEFORE the 30 days were up and the person HUNG UP ON ME. I then sent an email that has been ignored. So here I am still paying for a service I never got, and don't want. read more

The technician was showing attitude, did not listen to me and mounted the TV a lot higher than he said he would. Apart from that, he almost dropped my TV from 6 feet to the shards, he did break my wall clock. And despite being told that I wouldn't be able to help him out and he would need to bring a helping hand, he didn't and I had to help him out. He was supporting the tilt weight of the TV on his head with his eyeglasses on, could not notice the scratches in the interior lights right after the installation. Scratches were caused by his eyeglasses frame rubbing against the screen. Next morning when it was daytime, I pulled the curtains to let the daylight in which helped me show the scratches the guy left on my TV's screen which was brand new right out of the box. read more

I don't even know where to start. I wanted my mount raised a foot and wires hidden and sound bar attached. However, this is what I got. 1145-330pm and was steered to buy his mount. Hello is sending another technician out. I never thought I would miss the Geeks. read more

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Don't show for appointments had two both canceled 2 hours before the appointments customer service is the worse talk to one had chickens in the house watch were you spend your money read more

Very quiet but professional we helped him with the tv due to the weight but he was amazing! Great person to bring in for a job like this. If you're looking for someone to come help put up a heavy item and mount a TV professionally this is the company! read more

David came on time, and had everything he could possibly need. My walls are super thin and old and finding the studs is difficult. I felt very lucky that he was the one who mounted the TV because I'm not sure that anyone else would've been able to! David was polite, efficient, and did an amazing job. read more

HelloTech - IT Services & Computer Repair Near Me

if I could leave negative stars I would. Wow where do I begin. A tech came to my home to mount a tv. While trying to mount the tv he dropped it against the fireplace mantle causing damage to the mantle. he told me to file a damage claim and that he would as well and that hello tech would help fix it. Later on when xfinity came to setup cable I noticed the picture had been impacted by him dropping it. I reached out to the company and they have done everything in their power to avoid paying for the damages to my fireplace as well as the tv. PLEASE save yourself the time and money and go with another service to mount your tv. I had to file a dispute with my bank to attempt to get my money back. unfortunately I'll have to pay for the damages on my own since they have been so difficult to work with read more

If I rated the installer it would be 5 stars, he did a great job. However the company sent 1 person to hang a 90" tv, even though they knew the size of the tv and I paid accordingly. I specifically wanted to take a chore off of my plate, so I hired this done. However I ended up having to help the installer throughout the process, including the lifting and securing of the behemoth tv. That was a bummer. read more

I did it! I finally found a tech service provider worse than Xfinity! The specific person who was sent out to do the job was great (they are all third party hires) - the problem is the company itself. HORRIBLE. The OPPOSITE of how business should be done. They make you select the service you think you need in advance, forcing you to put your credit card information in, and only then will they send someone out. I chose "In-wall cable running" for $240 because I thought that's what I needed, but when the tech came, he solved the problem with a simple coaxial line install. Great! Efficient! Of course, they would never charge me the full $240 for something that costs $40. Surely, they understand that clicking a button on a website is not the same as what might actually be needed at the job site. Naturally, they would adjust the rate charged based on the service actually provided and not the thing that was clicked on some list. Oh, but no! See, they have these mysterious, immutable things called "Packages," and these Packages are ironclad prices, as unshakable as the foundations of logic itself, that absolutely under no circumstances can ever change, even if the service you are paying for was not provided. I repeat: even if you don't get the service you click on, you still pay for it. WHAT. Everyone I spoke to seemed mystified that I would ask why they can't adjust the charge of their all-knowing Package. So no customer has ever asked for an adjustment on their charges based on services actually provided? Really, you have never issued a refund for anything EVER? NEVER, according to Erica the Supervisor of Packages. Not only that, but it was my fault for selecting a service I didn't need. Again - WHAT. Does what someone thinks they need never vary from what they actually need? Incredibly dishonest and deceptive service. May their internet fail as frequently as mine does. Ask your creepy neighbor to help you with your tech problem before paying the charlatans at HelloTech. read more

I booked with HelloTech last night after we discovered that a wall anchor on our TV had popped out of the wall. We were scheduled almost immediately with Keith for 9AM. Keith showed up on time and was SUCH a professional and was so kind. I mentioned that I was pregnant and wouldn't be able to help and he reassured me that he would take care of everything. He dismounted our TV, found where we'd messed up in our original mount, put in new, heavier duty screws, mounted the bracket, and then mounted the TV. It was a perfect job. read more

I got duped into a full year membership, unrefundable if over 30 days. I didn't cancel since I had no idea I was getting a year long membership. I only needed a one time visit. customer service was very snarky on the phone. read more

I thought HelloTech would be a good alternative to the "Geek Squad" and needed some tech training on a new computer with Windows 11. Seemed pretty straightforward. Scheduled with HelloTech for 2/20 at 11am. Tech called me at 10:30 to say he was running a few minutes late (no problem) but still had not arrived by 12:30pm. Got a text from HelloTech at 12:37 saying the tech cancelled and could I provide them with some other appt windows. OK...a bit annoyed that I wasted an hour and a half waiting for a no-show but finally got another appointment scheduled for 3/24 at noon. This afternoon I get another text that my tech has cancelled again and can I provide another appointment window. My answer was no. Got nothing from these folks but a drain on my time. Never actually spoke to anyone except the tech who said he was running late before he bailed. Pretty much just a waste of my time. read more

Very nice guy very knowledgeable and efficient. Got to work as soon as he got there. He also gave us great tips about our wifi read more

He was very supportive, he wore his mask. He was very knowledgeable and put my defender together with no problem. Showed me how to use the defender. Thank you so much for sending the right man for the right job. Rebecca Murphy rmurphy714@gmail.com read more

TV / Soundbar (wireless mounting). Adrian was extremely polite and ensured that everything was placed where I wanted. He double checked all his measurements and before doing any work, involved me in the final decision. I appreciated that. When needed, I will definitely use this service (preferably Adrian) again!! read more

Fast service and great company! Definitely use Hellotech for all tech support needs! Great technicians

The tech was so nice/polite and easy to work with. Tv was installed fast. Setting service up online was easy. Wasn't actually charged as much bc the most I had was used so I appreciated that. Great service! read more

HelloTech - New tv installed. Fast and easy! Great service! - IT Services & Computer Repair Near Me

Paul showed up Exactly On Time. He was knowledgeable, respectful of my home, and efficient. Helped set up the system too.

Our technician Fezan was great. He even came back after i called him 10 minutes after he left to help troubleshoot something we were doing wrong with our pull-down mount. I felt bad making him come back, but he was more than happy to. It ended up being something we were doing wrong, but he was still so kind and told us it was his job to make sure we were satisfied read more

We received very good service from HelloTech rewiring and moving our tv from one end of the living room to the other. Only thing we didn't like was that the cover to our crawlspace was left uncovered and we accidentally trapped our cat down there when replacing it! Luckily we figured it out. He does not meow when stuck somewhere. read more

I qas referred to Hello Tech by Xfinity to run some ethernet cables. I asked for 5 cables to 2 locations and they wanted over $1,200. Every place else was about $600.00 read more

We had Hello Tech out on 2/17 to deal with connectivity issues with our internet. The tech was friendly and knowledgeable it appeared to us and he did several things. However, 3 days later we had the exact same connectivity issues and they have continued for to occur weekly since he was here. So we basically wasted $134. I have had Xfinity/comcast out here 2 times since then and today I finally got a Sr Tech who gave it to us straight and made some changes that will help. And we now understand why we have issues. I get Xfinity for my $50 per month internet so the service cost is nothing. So I would not waste my time or $ on Hello Tech again.. read more

Tyrell was patient and determined!!! Thankful that ge was able to get our system going again!!!

THIS COMPANY was awesome. Jason the tech came out. Connected my laptop to my 2 monitors and assisted with putting monitors on stand up riser. excellent service.. Much cheaper than geek squad.. and better customer service.. read more

I got a great help from Ali on installing the ring doorbell 4. Thank you for coming in on Sunday and helping out! Also a plus for wearing a mask and abiding by the pandemic protocol. read more

On the HelloTech website I asked for a Tech to mount six TVs ranging from 32" to 65" in our office. The bottoms of the 65" TVs are 8' off the ground. Michael was indeed friendly, knowledgeable, and easy-to-reach. He did an excellent job! The whole experience was effortless. read more

TV mounting in the Towson/Parkville area... Skylar was on time and quick! Great customer service! Thanks, will use this service in the future! read more

Yi was so wonderful! He showed up exactly on time, was super, super informative and guided me through every step of the process! He was thoughtful and precise, very happy I chose HelloTech!! read more

My technician, Rhaif, was wonderful! He arrived on time, was respectful and polite. He was very smart and knew exactly how to fix the connection problem with my doorbell. Highly recommend this service provider and technician!! read more

I can't confidently recommend you will receive a technician who will leave you with a positive experience. One tech used pen to mark up my walls and now I have to paint over it. Hello Tech has become more of a hassle to me now. You may have more luck with Geek Squad. read more

Matthew was prompt and professional he expertly install my equipment in sufficient time. He explain everything he was doing

Did a perfect job of setting up my controller. Wore a mask and was outstanding in every way.

Service very expensive just to mount one 55 inch tv was $143 very over price when I could of went to Walmart for $80. I will not be referring anyone to you guys read more

I WOULD DEFINITELY RECOMMEND HELLO TECH Brian is very good technically and super professional. He patiently answered all my questions. I would definitely use him again. read more

I'm really impressed! Lucas was super easy to talk to and very nice. More importantly, he did an impeccable job mounting the TV to the wall. We're thrilled how great it looks. Thanks Lucas and HelloTech! read more

HelloTech - TV looks great! - IT Services & Computer Repair Near Me