Great customer service. Great selection…read more Friendly staff. Fair prices. Great location with parking.

Fred's is a wonderful holdover from the days when mom and pop audio stores existed in many…read moreneighborhoods. They carry new gear at all price ranges, as well as doing repairs and selling a fantastic variety of used audio. In my experience, high quality hifi gear tends to be bought by people who take good care of it, and makes for excellent purchase opportunities when the original owner decides to upgrade. Whether I need something or not, looking at both the new and the used gear at Fred's is always fun.

Been doing business with these people since we moved to Portland- so around six years. We have a…read moreservice contract that guarantees service within two days and they have always honored it. Their repair people have always been great- not only made the repair but have taken time to explain what is going on. Also high points for clean and neat. We love them- also just noticed that they are woman-owned which might explain their great front-desk always helpful. So highly recommended!

Definitely recommend you think twice before calling Jacobs. We had them service our fireplaces…read more The technician said one of the fireplaces needed a new gas valve and they would send us a quote. We received the quote a few days later - $1300+ for the new gas valve, and that included parts and labor. That seemed high based on my online research, so I asked Jacobs for a breakdown of the cost, including what kind of gas valve they were quoting. It took their customer service department 7 days to respond. This was after we sent three emails and left a voicemail. The customer service rep claimed all of our emails went to spam, but that doesn't explain why she didn't reply to the voicemail I left. When they did finally reply, they said they don't provide a breakdown of the cost and that "the quote is the quote". This was surprising, but we were in a rush to get the fireplace fixed, so we authorized the new gas valve anyway. Once again, we didn't hear back. After several days we decided to find another company to service that one fireplace. Finally, 5 days later, Jacobs replied and said they could schedule the service, but we told them we moved on to another company since we hadn't heard back. But it gets worse - the new company started to dismantle the fireplace and asked if Jacobs actually took out the fake logs and cleaned them. I told them I wasn't sure because I wasn't in the room at the time. He asked because the logs had soot all over them (he showed me), so Jacobs didn't even clean the fireplace properly, which is part of what we were paying them to do. On top of this, the rep at the new company could tell right away that we didn't need a new gas valve, and that it was just a pilot light part that needed to be replaced - the cost for that part was $215, and he had the part in his truck. So he replaced it and it works. Jacobs not only didn't clean my fireplace properly, but they were going to charge me $1300+ for something I didn't need. Given this, plus the really poor customer service response time, I highly recommend calling someone else.

Great service and fast response!…read more That's all you want as a consumer to have, right?! I reached out to Tyson's team via Yelp and had good conversation once we touched base. Just note: when you call the phone number and no one picks up, your phone call drops so keep on trying until you get someone on the other side! But other than that one hiccup, Tyson came personally to do the free consultation at our home and to see what was really requested. We asked for the basics. No cable, install sound-bar and provide bracket. Tyson gave us the amount and he called his guys in who were around the area do another job to swing by in an hour! Amazing. They were in and out in less than an hour as well and mind you, all of this happened in less than 24 hours!!!! Thanks Tyson and team you have another satisfied customer and have already recommended my co-worker to use your services! Kudos!

We, my husband and I, own a boutique home remodeling company and have worked with Tyson and his…read morecrew many, many times...including in our own home. The level of knowledge and professionalism doesn't get any better. Tyson doesn't sell, he educates. We recommend him, and his team, to every one of our clients who has A/V needs. On a personal note, Tyson handled our home security needs after a scary situation and we are thrilled with his solutions and follow up.

We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

Today, I called twice. They say they will return my call and it never happened…read more They merged comcast with Xfinity. Now I can't get email on my iPhone for months! They are avoiding customers. The only way Zi can get my email is to google and look for Xfinity to sign then I can get my email on my computer! They are not speaking the truth that they are having issues that they can't solve!

Not only are they attempting to charge me for service never requested and never received, they…read moreturned me into a collection agency which affected my credit score. When I disputed the charge it was removed the same day without question. 2 days ago another collection agency called on the exact same issue. I disputed it with them, and since the xfinity agent assured me the charge no longer existed after the last go around, I spent HOURS on the phone trying to fix this. Still no joy. Simply said, I loathe xfinity. The "past due" charge on the non-existent account is over $200. They have offered to give me a credit on the bill of FIVE CENTS. Not acceptable.

These guys are great! Over the years I have had three distinct interactions with the fellows at…read moreDesco in Olympia. Two involved television /speakers installations. The techs sent to our home were organized and efficient as well as being highly knowledgeable and professional. My last interaction with Desco was several days ago. I was calling Desco to sort out a technical issue which was beyond my expertise. I was fortunate that Dick Tappenden answered the phone. In a matter of minutes Dick was able to sort out the issue (sight unseen!) thereby restoring the audio and video connections to the large screen Sony television we had purchased from Desco several years earlier. I highly recommend Desco for your A/V needs.

Desco tech Greg did an awesome job in diagnosing our Samsung TV problem and provided a work-around…read moreto allow us to access all our previous TV channels (until Samsung can replace its One Connect Box). Greg was prompt, thorough, informative and friendly -- truly an asset to your company. We are most appreciative.

My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

Extremely rude manager with surveillance glasses constantly filming you, weird paranoid signs…read moreeverywhere about how much they want to shoot you with their gun. The owner seemed very off putting and distasteful, and they tried to scam an old couple while I was there by charging them significantly above market value for basic phone services. The store clerk working there seems friendly though.