LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

I appreciate the response. Still only 1 bar of LTE service…read more, calls dropping all of the time(even calls from Verizon). I called Tier 2 service a week ago and they sent a message saying that they are still "working" on the problem. It would be nice to know who to talk to.

My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

So at first, I was very happy that I did not have to travel all the way to Portland to address my…read moreissue. The staff seemed nice, and what I was trying to get resolved didn't seem to be that large of a problem for a computer "expert". So when he seemed to have succeeded by indeed, introducing my new (new to me... It was an older "Magic Keyboard") keyboard that just had to recognize my iMac. He had to use an "adapter", his words... to get this done. I was very pleased and relieved and gladly gave him the $26 and change that he determined to be the damages. I get home and unpack the iMac and turn it on and my keyboard cannot recognize my computer! I call him and tell him my situation, and he responds with I am gonna have to get an adapter of some sort... I was aghast!!! You did this and apparently knew that it was not going to be a "fix" without said adapter and you charged me...?!!!! So I mull it over a wee bit and call them back and get another staff member. I ask if I could use the $26 as a credit to a key board that they had for sale for $89? She responds that her manager is out for the day, "off the clock", and she cannot get this question satisfied until "tomorrow". I get off the phone and travel too Portland and buy a new key board for $99... Should have done this 1st thing yesterday morning... NEVER GOING BACK and I HOPE $26 was worth this review !!!!

These people are not honest they will add extra line and devices just to hit numbers. We came in…read moreabout almost 2 months ago to get a phone for a family member. It took forever but we got it done then fast forward today 2/15/25 we check the bill and another line was added at that location the same time we added the one line. So beware you might go in for something and they will add whatever they want to your account. Then you have to go to customer care and stay on the phone for at least 45 mins to get it straightened out. Wow Great job T-Mobile. Oh and here's the kicker the lady on the phone with customer care said this is NOT the first time she's heard of retail doing some shady business.......SMH Avoid this T-Mobile at all cost. You'll save in the end and sleep better at night

My experience was great, walked in needing to make some changes on my phone....Matthew helped me…read moreright away and fixed it in just a few minutes. Thanks!

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

I took my iPhone 12 Pro Max to have the back camera and flash repaired. They told me no problem and…read moreto come back within 2 hours, the price would be $190. I thought wow good price, and quick service! When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the FRONT camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. I told him i was not upset with him but sad about the way this had happened. I left. After some googling I knew that something was not adding up. The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was "already losing money" and to come in the following Monday, today, 4/29. Today when I went in the employee who broke my phone was not there but the manager was. He told me he was aware of the situation and gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back. They broke my phone and will not replace it. The "solution" they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way. I am very disappointed in how they handle business and would not recommend them to anyone. I will update if anything further happens.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.

Service (should be lack of service). It was as if helping was a chore and they were not interested…read morein doing anything. Then the rep lied about my contract and lastly said, "I don't like customers who scream at me so I won't put your screen protector on". (I have had the ATT store on Mill Plain put a screen protector on without a problem). I said, "I'm going to scream at anyone and he replied, "How would I know"? Odd. When I asked how long I have on my current contract so I can plan on moving my service to another provider he indicated 36 months. (I already knew the answer, and it is less than a year). He did offer to sell me a screen protector and would put that on, (risking getting screamed at for $$$) and parted with a comment that buying a screen protector off Amazon was not something anyone at ATT would touch *(again, ATT on Mill Plain has done it several times for me and for others on my plan without complaining). Overall, avoid them like the plague. Useless.

The single employee working here on noon in December 4th, 2025 badmouthed me in Russian assuming I…read moredon't know the language. And then proceeded to tell me he wouldn't help me with an ATT line issue because I purchased my device from a rival ATT store. Avoid at all costs.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

Stopped in to have the store remove ongoing Netflix monthly promotional charges from my acoount as…read moreCustomer Service was unable to acomplish this. Somehow Netflix was also biling me too. Store manager, Sam, was able to remove the promo offer and he provided great customer service although the store was short staffed for a Saturday. Once I was home I contacted Customer Service and they were able to give me a goodwill credit for the months that were double billed. Sam provided great customer service although the store was short staffed for a Saturday. Overall, I find the T Mobile and T Life websites a mess and do not understand why there are two websites when all most people want to do is expediously attend to their needs and logoff.

I come in to ask some questions and all they can say is Dial 611 Dial 611…read more3 employees in the store. The fourth just walked in to start his shift. I'm the only customer and all I get out of 4 miles is dial 611 dial 611.

SCAMMERS & LIARS HORRIBLE DO NOT GO HERE FOR CELL PHONE SERVICE. I wish I could rate 0 stars, aside…read morefrom the slow WiFi and constant issues, their customer service never fails to be absolutely shit, all of them have attitudes like they didn't look in the mirror that morning. Their employees don't look or sound qualified to deal with anything, they downright lie about the promotions/ trade ins and upgrades, they manipulate you and allow you to think you're paying one price then suddenly upcharge prices or say you owe them more money on traded in phones on top of paying $700 up front for trade in/ upgrades. They acknowledge their mistake say they'll fix it then all of a sudden they backtrack they don't want to fix or compensate all the distress they've caused for their mistake. Awful carrier check the reviews and google about T-mobile. Nobody has good experiences with this scamming carrier go anywhere else.

Terrible customer service at T Mobile store at Fishers Landing.. employees only interested in…read moreselling, not helping existing customers. My phone was not keeping a charge the guy at T Mobile told me to go to Best Buy..said T Mobile couldnt help, didint even look up my account to see that I had 360 protection plan. I went again today, no help, just a run around, accessories at T Mobile store are highly overpriced, was told a screen protector cost was $ 40.00, went to amazon 3 pack of screen protectors priced at $5.00 Employees at these stores arent helpful... I was able to get great help by calling T Mobile 611 line.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

This store , or any other CC locations, do NOT take cash payments for your bill..meaning , you cant…read morejust go back to the store , where you bought it, and pay there with cash... Disappointing and quite the hassle to pay bill without a crecard.