My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

Holy cow these guys were great. I thought my laptop screen was a toast and in just 4 days after…read moredropping it off they had replaced the screen and had me back on my way!

My experience was great, walked in needing to make some changes on my phone....Matthew helped me…read moreright away and fixed it in just a few minutes. Thanks!

Today I went into the Tmobile store we always use and Oscar Retail Store Manager assisted me. I…read morewill say it was the worst possible customer service and experience at a T-Mobile store. I explained to him that I needed to buy an updated phone for my daughter due to insurance not having a replacement. If they didn't have her phone I just wanted the next option that was the cheapest. I did say I tried to look at their phones but there were no prices. He did say that they were all digital and I asked him where that was but he didn't answer. Then he went to ask his co worker a question about upgrading the phone and going a different route. I did interrupt him to explain I needed to do it this way per the insurance. He replied I was seeing if there was a different way you could do it to save money and I just explained I wanted to do it this way. I did say sorry I am frustrated with the insurance. He replied ok I am not the insurance am I. He then disappeared and came back with a phone. I asked him which phone was that and if it was the next one from hers he said yes and mentioned another one. I asked the price on both. He stated the one I ended up getting was $200.00 and the other $400.00. I said ok to the $200.00 one, He then asked for a phone number. I asked mine or my daughter which he said didn't matter. I gave him mine and state clearing instructions would be nice. I meant that because it was unclear which number he wanted. He then starts typing and then just stops and says are you going to lose your attitude. I was super confused since nothing had been said for 2 minutes. I asked him what? He repeated, "Are you going to lose your attitude?" I asked why he was being rude and he told me I was the one with the attitude. He then said you can leave and go to another store. I replied that I just wanted to buy my daughter her phone. He then said are you going to lose your attitude and I said I guess this is my personality because I was so confused. He repeats about losing my attitude or I can go to another store. I just again said I am just wanting to buy my daughter her phone. He then smirked and said yea. As he was typing and finishing up he would make sounds under his breath as if he was so annoyed with me. It felt super strange. Then he finished giving me the total of $228.57. I paid and then asked how much sales tax was and it was 23.58. Then he says the upgrade fee was $35.00. He never once explained there was an upgrade fee but claimed he was clear about everything back when I asked for more clear instructions. I did ask for a paper receipt and then asked him if the receipt had all the information my email from insurance needed on it. He said yes. He didn't open the box of the new phone or anything which I thought was something they do to make sure it's all good. I got to my car and started crying. The whole interaction felt super bad and like he was pushing me to be rude. I just stood there trying to say as little as possible. I have never had a worse customer service interaction in any setting and was in shock. I don't understand what I did to make him that mad. I do hope there is a recording of our interaction so they can look back at it.

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

BEST customer service you can find in Vancouver! Staff is extremely knowledgeable and helpful and…read morealways focused on getting you the best deal that works for you!! No lying and deception like other stores I have worked with in the last! Great people!

AT&T has been, without a doubt, the worst cell service I have ever experienced…read more I pay around $120 a month for a service that is, quite frankly, barely functional. My data is consistently so slow that basic things won't load. Calls randomly fail in the middle of conversations, sometimes won't go through at all, and I've even missed incoming calls because they never reach my phone. I have reset my network settings countless times, tried troubleshooting everything on my end, and even contacted customer service. At this point, I have done everything I reasonably can, and I'm still paying a ridiculous amount of money every month for unreliable service. It is incredibly frustrating to spend $120 a month and not even be able to depend on my phone for basic calls and internet access. I shouldn't have to constantly troubleshoot my service just to get the bare minimum of what I'm paying for. Honestly, if I could simply return my phone and cancel my service without dealing with another headache, I would. I am seriously considering switching to another carrier because this has become nothing but constant stress, frustration, and wasted money. If you're considering AT&T, I would strongly recommend doing your research first. Paying premium prices for unreliable service is absolutely not worth it.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

My wife and I went into this location to solve some issues with storage on her IPHONE. We were…read moreassisted by Skylynn, who solved the issue. She explained what the issue was and made sure her phone was working properly. Thanks for displaying positive vibes and energy while helping us.

I visited my local T Mobile store regarding an issue with my Samsung phone. I was greeted by…read moreMichael, a new employee in training. He was able to provide the assistance needed to resolve the issue. He was very accommodating, pleasant and polite.

Absolutely appalled by the experience we experienced just now…read more There was a very kind lady working up front I wish I got her name. I am not an authorized user but I arrived early in hopes to get things in the process so when they arrived we could just finish up and be out on our way. What should have taken maybe 15min took well over an hour because the other men working Adam and Chris sat in the back not helping the poor lady upfront who had multiple customers waiting on help. All I needed to do was upgrade my phone and purchase a new one. The girl helped me as much as she could while serving every other customer at the same time. She was so kind. An hour after my authorized user arrived we finally got help only to have issues because she did not have her id on hand. If someone had come out sooner and talked to us we could have known this sooner and had already been back before the men... Adam and Chris arrived. As soon as I told them to cancel my order and that we would be going to another location somehow miraculously they could give me the phone that I already purchased without scanning an id. Im honestly so confused. And there was absolutely no customer service given to any of the other customers by these men. The girl working there should get a promotion and these men need demoted and some more training in customer service. I have never experienced such bad customer service. With no apology.

SCAMMERS & LIARS HORRIBLE DO NOT GO HERE FOR CELL PHONE SERVICE. I wish I could rate 0 stars, aside…read morefrom the slow WiFi and constant issues, their customer service never fails to be absolutely shit, all of them have attitudes like they didn't look in the mirror that morning. Their employees don't look or sound qualified to deal with anything, they downright lie about the promotions/ trade ins and upgrades, they manipulate you and allow you to think you're paying one price then suddenly upcharge prices or say you owe them more money on traded in phones on top of paying $700 up front for trade in/ upgrades. They acknowledge their mistake say they'll fix it then all of a sudden they backtrack they don't want to fix or compensate all the distress they've caused for their mistake. Awful carrier check the reviews and google about T-mobile. Nobody has good experiences with this scamming carrier go anywhere else.