It was my 1st time using Locksmith service ever. Incredible level of service between taking the order ( through my Mechanic Ali at One Time Auto repair) to Service Manager Seth coming out. read more

my key broke after seven months, I did not realize they only had a 30 day warranty on their keys. I didn't think it was unreasonable for them to replace it. I didn't expect it to break only after seven months, especially with how much these keys cost. They were really rude. They accused me of trying to get a free key. The key broke in the ignition, they accused me of breaking it and wanting them to replace it. Their keys break, and they are racist. Go get your keys made and replaced somewhere else. Do not go to Davis lock and safe! read more

Service is great and they always helpful. I order keys and locks all the time from here.

Apparently the owner of Davis Lock & Safe feels he does not have to take calls from customers. I recently called and asked to speak to him in order to alert him about an employee's misbehavior, against his company. I also needed work done immediately! Not knowing who I was speaking to I did not want to go into details. The person I spoke to refused to put the call through, stating the owner would not speak to me if I didn't first tell that person what it was about. Customer Service, caring and quality has slipped into the sunset. I ended by saying I would call someone else. I Would like to post 0 stars. read more

For decades I'd only driven past here, but the other day I finally walked in with a car key emergency and they fixed it without any wait and for a very reasonable price that was less than what I had expected! A very pleasant experience that helped diffuse an otherwise stressful situation as staff are friendly, funny and very helpful which is a plus. read more

I called Davis Lock and Safe on New Year's Eve morning because my keys had been stolen. I wanted to have the locks on my house changed a.s.a.p.. Not only were they open, but in 2 1/2 hours, the knowledgable technician was at my house with a fully equipped truck and a very cheerful attitude. He didn't waste any time, explained various options and prices, didn't seem to mind my several changes of mind along the way, and left me with a secured home, feeling safe and much relieved. I think that the costs were about average, but the promptness and attitude were exceptional. I've been to their shop as a drive-in customer, found them skillful, professional and charging what I seemed to be the norm elsewhere. I'm glad that they're in business. I definitely recommend them. read more

I asked Davis Lock to rekey a lock while I waited. The guy quoted me $25 and proceeded to change the lock. He finished qucikly in less than 5 minutes, and proceeded to charge me $25. I took out my credit card and the price was $25.88. I said what is up with that? He told me Squre-D the company they used to process credit cards charges a fee. I proceeded to pull out my debit card and he said they are not setup to take debit. I then proceeded to pull out $25 cash, and he said they are not setup for cash. There was no way to pay the quoted price of $25, so yeah FRAUD. read more

DO NOT DO BUSINESS WITH THESE PEOPLE View lances response below. Davis lock and safe is working on a 90 year old man's car, and he has to use a bathroom. These people had zero empathy for this man/customer and told him to find another place to pee. You should have seen his worried expression. Now Lan e accuses me of being filled wirh hate for calling him on his inhumanity. AGAIN, FIND ANOTHER BUSINESS THAT TREATS THEIR CUSTOMERS AS HIMAN BEINGS. And stick up for those who are weak and are being abused or our world could be taken over by people like Lance, who sees compassion as hatred! I revisited DAVIS LOCK AND KEY today because the keys they made did not work. While at the counter having the remade, another customer, a elderly Asian made walking with a cane, asked to use the bathroom. Although this man's car was in the process of being worked on, they told him to find another place to pee. His face became a picture of disappointment and concern. I asked the employees to reconsider because I CARE ABOUT v I believe that we should have respect for the elderly. I decided to post this and email the owner. Hi my name is Bob XXXXX inquiring about your policy to not allow customers to use your restroom. I just watched a 90 year old Asian man walking with a cane be told that he had to find another place to pee because you don't allow non employees to use your bathroom. RAY and BILL and SAM don't have the discression to allow customers to use your bathroom even in emergency situations. This 90 year old Asian gentleman customer of DAVIS LOCK AND KEY, walking with a cane, also has a 90 year old bladder. Keep in mind that this denial and suggestion that this elderly Asian man find another place to pee was made while your employee, SAM was working on the customer's car. Your employee cite you inflexible policy of no bathroom access regardless of urgency, age, or circumstances. Please review your video footage of this on 11:15AM of June 27th to learn that your employees are so loyal to your policies that they will not make any exception, will not share your email address, telephone number, so as a customer I could express my concern for the mistreatment of this 90 year old gentleman. People and businesses that have zero empathy for good people, especially for the aged, children, and the infirm, deserve zero respect. Hoping that as you experience the effects of aging that you will come to understand that there are circumstances that ANY DECENT HUMAN BEING should allow exceptions for. This is one of you customers expressing the inexcusable behavior shown toward an elderly customer of DAVIS LOCK AND KEY. I will also be posting this on the web encourage existing and future customers to contact you to teach you the lessons that your parents and your church obviously failed to teach you. Hoping that John Davis was treated with more consideration in his old age Mr. PEOPLES! . Your new advertising motto should be: "DAVIS LOCK AND KEY; WHERE CUSTOMERS ARE CONSIDERED "THE PUBLIC". PLEASE contact management to help people like this elderly customer be treated with basic respect. I am copying an email sent to: CONTACT@DAVISLOCK.COM. (fake email address) Your message wasn't delivered to contact@davidlock.com because the address couldn't be found, or is unable to receive mail. TEL: 5038489100. read more

Davis Lock & Safe - This place off TV HIGHWAY - Keys & Locksmiths Near Me - Beaverton, Oregon

Went to get a spare key for my car, it's a 2011 so of course I thought it had an electronic chip that "talks" to the car to start. They gave it a scan, and were just as confused as I was when it didn't have a chip. But they were honest and told me that it didn't have a chip, so I went from expecting a roughly $120+ bill to $6 in 5minutes. Walked out with a perfectly working key Super awesome team read more

I went to four other stores and this was the only one that could actually duplicate a key for me for my older vehicle. Very inexpensive and only took a couple of minutes for them to duplicate my key. read more

Very professional and efficient service. Been using Davis Lock & Safe for several years now and very happy with service and quality of work. read more

I came in to get a replacement key. I was shocked at how unprofessional the atmosphere was. Loud and cursing the entire time I was there. The man who helped me was a jerk wouldn't answer my question about the price of a key. I will never go back. Later found out they were way over priced. read more

Needed a fob key made. Cost for one or more fob programed/cut was $125 total for programing and $6 to cut each key. Bought the fobs from Amazon because the Toyota dealer wanted $290 + $70 for each fob programed and cut. Of the three (3) fobs I bought at Amazon, only one was programable. I owed them for one fob key $131. But...If I need more, I'd have to come back with other fobs and be charged the $125 and $6 again. I wasn't happy with this policy. Felt like a rip-off. I don't know why they don't give a break for a paying customer to come back within a certain amount of time to have a couple more done. but ... the don't. They said that it isn't uncommon to have people obtain fob keys that won't program. So wouldn't one think that there should be a break for the customer that has to depend on China making the fob work? Well, this company is like the corporations, get the customer while you can! Did I say I was not happy? I'm still not happy! read more

They're the best, if Davis can't help you no one can. Now, filler filler filler, I wish they'd let me post short reviews. read more

I recently purchased a used car with faulty door locks. When I went into Davis they knew what needed to be done to fix the locks. After taking the time to educate me on why the lock was failing they offered me two options. They would do the entire job or I could do the remove and replace and they will fix the lock for a fraction of the price. I haven't had time to take the lock out but will be taking the lock mechanism to them for repair. Davis is a great full service locksmith. read more

Went here to see if they could cut a spare key for my 2010 Honda. They told me it would be $185. I asked if they could simply cut a key without the fob. They said yes at $85 each. So, I asked them for 2. $170 dollars later I had 2 keys that only opened only the door. I thought they would start the car as well. I went back in and told them. They said they told me they said it would only open the door. I would like a refund. No deal! They were extremely rude in telling me this. Also, I asked if they could unlock the glove box for me as I didn't have a key. They told me it would be $85 for the mobile service. I pointed to my car 14 feet away and said $85? They said yep. They do not get the concept of customer service. Last time I will use them read more

Needed a keyfob programmed and key cut. They were very helpful in guiding me on how to acquire the codes needed from my Cadillac dealership. I returned with the information and in no time my OEM keyfob was programmed and the key cut. Great service, great atmosphere. Knowledgeable people. Highly recommend. read more

Excellent customer service! Professional and knowledgeable. We worked with Bill to have a new factory key fob programmed for our Prius. Davis Lock and Safe was $75 cheaper than the Toyota dealership and they even tested our old key fob to make sure it was in fact dead. We've also had our home locks changed in the past by them and they've always been great to work with! We highly recommend them! read more

The only locksmith that would answer the phone! Was 125$ which seems pretty standard, gentleman was there within 15 minutes and had me back in my car within the same. Very grateful as I had a horrible time trying to get anyone off google in the area to come help. I called 10 different locksmiths in the Beaverton area and all were sharing 4 different numbers with slightly different addresses around town...very sketchy and then none of them would answer my calls! read more

Great retail front key replication service that doesn't require an expensive mobile service. Super efficient and cost-effective with responsive, friendly service. read more

Needed a new battery for my car's key but couldn't figure out how to open it. They said they would do it for $12 but when I asked them to show me how to open it they wouldn't! Rude customer service. read more

I received poor customer service today. I bought an additional key for my new (to me) car that caused the car alarm to go off when I opened the door. I was told that they don't replace or refund for keys and the manager said that "you ask for a key and we give you a key" and that "I should have known" that the key would trigger the alarm and that this is "common knowledge." Well, it wasn't to me and the salesman never said that when he sold me the key for $200. It's not just the wasted money that hurts. It's the shaming and the dismissive attitude that I received that sticks with me. I have to believe it was because I am female that I was treated this way. All the men in the store were treated respectfully and the guys working there were diligently helping them with their needs. It turns out that the dealer where I bought the car can provide a key that is programmed properly and won't trigger the alarm. Plus, it will be less expensive than Davis. Beware of Davis' customer service, especially if you're female. read more

We moved into a new home and had them replace the front door with a smart lock and take the original front door lock and install it on the back door. they also rekeyed the back and garage door so they would all be the same. They were able to come out quickly after we called and overall happy with them. Only issue I had was that the guy damaged the frame of my back door. He didn't mention it until I said something and his response was that they used cheap wood don't think that was an appropriate response. My door wasn't like that before and now we have take the time to fix it. Would've gave 5 stars if it wasn't for that read more

Davis Lock & Safe - The chip on the frame was from installation - Keys & Locksmiths Near Me - Beaverton, Oregon

This review is regarding customer service solely. I recently needed the driver door lock fixed on my vehicle and my mechanic recommended I bring my vehicle by Davis Lock & Safe. I came by around 11am on a Monday morning and was told it might be a few hours because the team was starting to take their lunches. They recommended I return around 1 or 130pm. No problem. I returned at about 2pm and again was told it would be a couple of hours for the fix. At this point I was unsure if I'd be able to find a ride home from the shop and back so I asked if they would perhaps allow me to make an appointment for later in the week to have a scheduled time to come in and have my repair done. No appointments accepted. I was advised I should return in the morning if I didn't want to wait as long. As I was working through this, the tech I was speaking with, Logan, told me that he would be at the shop late in the day past 5pm and I could return after 5 if needed to pick up my vehicle. After calling around to see if I could find a ride home and back around the time I was advised I could return for pickup, I decided to leave my vehicle and have it fixed in the next couple of hours. Fast forward to around 4pm and Logan called and told me my vehicle was ready. At 430pm I called back in and spoke with Ray. I told him I would be there to pickup my car at 515pm. Ray told me that the shop closes at 5pm and no one would be there. I explained that Logan had told me he would be at the shop late and a pickup after 5pm would be no problem. Ray was uninterested in any which way I tried to explain this to him at which point I ended my call with him. A few minutes later I called and again spoke with Ray. I explained I would not have left my vehicle had I not been told I could return after 5pm for pickup, I did not want to leave my vehicle overnight, I would now be put in a position of taking time off work to pickup my car the following day and asked if there was any way they could honor what Logan, their tech, had told me. Ray told me that Logan was just a tech and could not make decisions about staying open late. Ray also said that he could try to get a hold of his manager but could not guarantee he would catch him. I asked if he or I could speak with Logan to understand why he would tell me I could come late if it was not possible. Ray put me on hold for several minutes then returned to the phone and repeated the same sentiment that they would not be open past 5pm. At this point, extremely frustrated and realizing they did not care about honoring what their own employee told me, nor was I even offered an apology for their mistake, I again ended my call with Ray. Pickup the following day went smoothly, employee Bill was kind and helpful and the lock was fixed just fine. I advised my mechanic of this extremely poor experience with customer service and he will no longer be recommending this place for any future customers, nor will I be returning for any services myself. read more

I witnessed an interaction between the owner/manager and a customer in the parking lot. The manager had a space blocked and then a man pulled in, completely blocking anyone else from parking. They just sat there in their cars, chatting away. When the third person then parked elsewhere, the manager started barking "You can't park here! You can't park here!" The guy started leaving and the manager took out her phone and began photographing his vehicle. Really, Davis Lock? This is how you treat people? What utter garbage. If I ever need anything done regarding locks I will be avoiding this place like the plague. You ought to be ashamed of yourselves. read more

Davis Lock & Safe is loaded with incredible talent. I've done business with them for YEARS. I can't recall a time they didn't bail me out when I was locked out, needed keys for door locks I've lost, etc. If it involves a key or a locking device---these are your go-to experts. read more

Davis Lock & Safe - Precious Mascot who politely watches the customers. Gentle and sweet - Keys & Locksmiths Near Me - Beaverton, Oregon

Excellent customer service! Went yesterday to get some duplicate keys made and to ask questions about my malfunctioning deadbolt. I was given several suggestions of how to trouble shoot. I brought the deadbolt back the next day because it seemed to need replacement. He worked on it 5-10 minutes to make sure he couldn't repair it or get it working. No luck. Then he was able to find the exact part I needed. No charge. And now my deadbolt is fixed and in working order again! All very fast and efficient. Great service and professionalisms! read more

Just had a wonderful young man named Sam come to my home to fix the lock on my front door. He checked the back on also...and that needed to be attended to also. Both doors close great! Fast, Friendly and done right the 1st time. read more

Great service and reasonable prices. Safes, key magnet's, accessories and more. These folks were friendly and helpful,. Got my keys right the first time. If I ever need any keys I'm going back here. read more

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I had an unusual need: I purchased an old Oriental wooden chest that was locked with an old-looking Oriental padlock on it, with no key. I brought the chest to their shop and in a few minutes they cut the padlock off (after telling me the padlock was not of any value). Helpful, fast, friendly, and efficient service -- and at a very reasonable cost. I could not have asked for better service. Many thanks and kudos to Davis Lock & Safe! read more

Rude & price gouching they asked exactly double price for my car key to be cut, be aware check other locksmith stores, honestly less than a year ago it was my favorite store not anymore, I don't if they have a new owner or not read more

I needed to have a remote for my 2017 Nissan Altima programmed and I started with Davis Lock and Key in Beaverton. They told me they don't program car remotes purchased online and if I wanted them to do it, it would cost about $300.00. I then called 24 Lock and Key and they came to me house free of charge and programmed my keyless remote in 15 minutes for only $99!!!!!!!!!!!. I see another review about them Price Gouging and I totally agree! I was less than impressed with Davis Lock & Key and I don't recommend them!!!! read more

VERY RUDE and PRICE GOUGING I stop by Davis Lock and Safe because I needed a 5" exterior Kwikset entry latch ( not a standard size), a standard size will cost you approx. $5.00. I usually will purchase from local merchants if possible. I get there and I'm told the cost for a 5" latch is $35.00.... I was taken back slightly offended and said that seemed awfully expensive, but mind you I needed the part so I paid their price. As I left and got in my vehicle I looked up the part online and found the part for $8.05, and kwikset said their LIST price was only $17.50, list price is usually always higher than retail. Before I drive away I popped back in their store and told them that their price was extremely high as I just found it for much less. Their response was we don't compete with Amazon prices. To which I said that's fine I just thought you should know. I get to the point of installing the part only to find it is defective, in order to remove it I use a screw driver and slightly pry it back out. call Davis Lock and safe and explain that the latch won't retract and ask if there is something I can do to make it work, they ask if I broke it, I say well obviously it's broken, but I didn't do anything abnormal in installing it. They say bring it back for a replacement. When I get there they will not replace it, become rude ( saying I shouldn't have purchased it in the first place). There was a verbal exchange about how I felt about their business practices and price gouging. I went to my vehicle and proceeded to order the part online with my phone only to have one if the employees yell to get off their property (I was parked on the public street) and threaten to call the police. I would avoid this business if at all possible They got 1 star only because you have to give that min to leave a review. Very RUDE, and Obvious price Gouging read more

This people wouldn't help me after I called them and asked if they provided the service I needed and I drove all the way to they're location and these people tell me they can't do what I need ! This place is ran by assholes and more and importantly people that don't want to do proper business!!!!!! read more

I have a little cargo trailer that I use for longer road trips. I lost the key for the little side door and was completely convinced that I'd have to get a whole new lock assembly because of the way it's constructed. These guys blew me away with how helpful and fast they were. In 10 minutes I had a working key and duplicates at a super reasonable price. Absolutely fantastic. read more

Service was good; customer service was not. I called yesterday to get a price on having a lock re-keyed and was told it was $65. Had my son take the lock in today and they charged him $85. When he let them know I was quoted $65 he was told, "That's the standard price for that lock". Well, if it's the standard price, why wasn't it quoted correctly. Nothing tricky, the lock cylinder was already out of the vehicle. Then, on top of that, the clip that was dropped off in the bag with the lock was not returned, which caused a return trip once my son realized it. Bad experience; next time I'll look elsewhere. read more

I haven't posted anything negative before, but I'd be a bad neighbor if I didn't pass this along. Buyer beware w/Davis Lock, though I've had several okay experiences with them prior to this. I had my old Lexus key break after 11 years in the ignition. Davis charged $100 and gave me a new one in about 20 minutes. 60 days later a hairline crack in the housing, at 90 days it broke apart. Called in and was told I would have to speak to owner, and one was always there. Two more visits, one was there. Owner offers only 30 day warrantee and won't work with me on it at all. Okay. Jerks, but okay. But here's where real consumer deception comes in. I am then "educated" that even the Lexus and Honda factories use the same housing and that a dealer will charge me $275 for the same. Says they all crack. I mention that my old one lasted 11 years and his own employee mentioned a difference in factory keys, and pointed out that at this rate he's talking about me spending $400 a year with him replacing quarterly. He says it's better than $275 each. And again they all crack. And that his employee was wrong. BTW Kuni Lexus charges $115 and delivers a factory key housed in a case at least 5x stronger within 18-48 hours. You can just hold the case in your hand and feel the weight diff. Bravo. $115. Not $275. Three things bother the hell outta me about how Davis Lock handles this: 1. Deliberately misinforming a customer about differences in casing available ("they're all the same!") and cost of alternatives. Really shady stuff. No whoops about it. Intentional misinformation. 2. The price of $100 using a crappy thin aftermarket alternative ADMITTED by the owner to crack regularly. But the worst one? Without a doubt... 3. Throwing an employee under the bus to support and protect your own dishonesty. Wow. And he was standing there too. Wow again. read more

This was an extremely busy day. The owner arrived as Ray was super efficient and so kind to stamp six sets of keys with initials so I would stop losing them! He corrected Fred Meyer keys because apparently they are not calibrating their key machines very often. I actually have not seen such special customer service in a very long time! I knew I had a tedious project so when 3 customers arrived I gladly did an errand and when I returned the keys were ready to go! I love the attention to detail and supportive management at this place. read more

Needed some copies of a car key made. They informed me that since I don't have a chipped key it was a simple request. I walked in with one copy of my key and out with three. Great customer service highly recommend. read more

This. Place. I didn't know I needed this place till I came here. Worth. It. Do. It. It feels like every time I go to a hardware store or home improvement store and want key copies that they don't work or they use cheap metal so my car key bends...but not at Davis Lock & Safe! Good guys that work here but Mike was the friendliest of the bunch. read more